Primarycaresupplies.co.uk Reviews

Name: Primarycaresupplies.co.uk
Address: Unit 6 Mill Hall Business Estate Aylesford, ,, Kent
Rating: 4.59

4.6 Rating 552 Reviews

94 %

of reviewers recommend Primarycaresupplies.co.uk

4.6

Based on 552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,
Kent
ME20 7JZ

Write Your review

Tell us how Primarycaresupplies.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Bought an office chair from primary care supplies. It was a great price, arrived quickly and was exactly as described. Would certainly buy from again.”

Helpful Report

Posted 9 years ago

“Happy with the service. Next day delivery would have given you full marks .”

Helpful Report

Posted 9 years ago

“I was out all day on Friday, 17th July 2015 when UPS apparently tried to deliver my order and was surprised to have been left a note from them saying they had been unable to deliver the package. This note did not arrive through my letterbox until Saturday, 18th July (I am not certain where it had been left the previous day or who put it through the box). One of the options offered was collection by me from a local UPS agent, and I picked up my order from them on Sunday, 19th July. I do not remember any mention when ordering on-line that the parcel would be taken away if the courier could not obtain a signature, nor do I remember any instructions to be given if the addressee was out at the time of delivery. This is a gated development (flats) and there is a resident porter's office on site where parcels can be left (outside if office is locked). Presumably, UPS gained entry to my block by buzzing another flat number; having gained entry, the parcel could have been left outside my front door or in the relevant cupboard on the landing. For an item the size of a shoe box, with innocuous contents, there was a certain amount of hassle involved in receiving this order which I would have preferred not to have had.”

Helpful Report

Posted 9 years ago

Dear Sheila, Firstly thank you for taking the time to review our services. I am sorry to hear that you experienced issues with delivery. From our end, we processed and shipped your order within 1 working day. As UPS are a third party courier company, we are unable to control their operations therefore cannot answer as to what happened on this occasion other than to apologise on their behalf. With all parcels we send, please understand regardless to size and weight they must be traceable. We have to do this in order for us to continually monitor our couriers and provide security for us as well as you as the consumer should issues arise over delivery. We hope to welcome you back as a customer again soon, Best Regards, PCS Team

Posted 9 years ago

“An outstanding serviced backed by exceptional customer service”

Helpful Report

Posted 9 years ago

“It would be helpful if someone talked me through the installation process”

Helpful Report

Posted 9 years ago

Hello and thank you for your review, I see you have purchased from us a Welch Allyn PC-Based ECG. We are sorry you are having trouble with the installation - We do have a technical support team here that can talk you through the installation. We would be happy to call you at a time that's convienient to go through the process and perhaps remotely install the software for you? Please call us on 0845 862 9500 (option 1) or drop us an email at sales@primarycaresupplies.co.uk a time when we can help do this for you. Best Regards, PCS Team

Posted 9 years ago

“Staff very helpful, service plus order arrived quickly”

Helpful Report

Posted 9 years ago

Hello Tracey, Thank you for your review. As ever, we appreciate the positive feedback and glad to be at service. If there is anything else we can help you with in terms of consumables, equipment and stationery - we would be happy to give you our best offering. Thank you again and hope to welcome you back soon, PCS team

Posted 9 years ago

“Excellent service and response times would definately use them again”

Helpful Report

Posted 9 years ago

Hello and thank you for your kind review. We do appreciate the time in writing this review and happy to know our service was above expectations. Please do let us know if you need anything else. We hope to welcome you back soon! PCS Team

Posted 9 years ago

“The product itself is excellent, I ordered it after the bulb in my original one broke and couldn't find how to order a replacement bulb. My massive issue however was the lenght of time for the delivery. I ordered the product months ago. I can't remember the exact date but it must have been approximately 3-5 months ago. I must queery why the delivery took so long? Marc”

Helpful Report

Posted 9 years ago

“All very good. Thank you.”

Helpful Report

Posted 9 years ago

“Pleased all round very helpful on the phone, quick delivery. Hopefully will never be needed!!”

Helpful Report

Posted 9 years ago

Hello and thank you for your reply. I am glad you received your defibrillator OK and happy to hear that you found our service and delivery at a high standard. We hope to welcome you back as a customer soon. Thank you PCS Team

Posted 9 years ago

“great delivery very fast”

Helpful Report

Posted 9 years ago

“No issues with ordering and items delivered as described.”

Helpful Report

Posted 9 years ago

“No problems. Quick delivery and product was as described.”

Helpful Report

Posted 9 years ago

“Very efficient service and quick delivery”

Helpful Report

Posted 9 years ago

“staff were extremely helpful and knowledgeable”

Helpful Report

Posted 9 years ago

“Unfortunately i was not given the correct information when i ordered and have had quite a bit of problems getting it sorted”

Helpful Report

Posted 9 years ago

Thank you for your review. We appreciate your feedback and sorry you had issues with the product when it arrived and that the information was not correct when you ordered over the phone. With this particular case the description on the website had referenced that the product was "compatiable" for use with leading EMR systems with the second to last bullet point listing what was included. As we provided information that was not entirely accurate over the phone, as a gesture of goodwill, we provided the additional software for no additional cost. We also updated the description and our customer service team have had additional training on the product range concerned to ensure we maintain our high standard of customer service. We hope to welcome you back as a Primary Care Supplies customer again soon. Best Regards, PCS Team

Posted 9 years ago

“I ordered a complete Welch Allyn Abpm / ecg system for my practice. A representative came to the practice to demonstrate it. Very professional. Delivery was very swift. Got free training booked for next week. I got a follow up call the day after receiving it to ensure everything was ok. All I can say is brilliant service. I will be using primary care supplies again!”

Helpful Report

Posted 9 years ago

“Price for supply of A4 120 gsm paper was very competitive and delivery was prompt.”

Helpful Report

Posted 9 years ago

“Quick delivery and excellent customer service. Thank you”

Helpful Report

Posted 9 years ago

“Staff member was very helpful, effecient service provided.”

Helpful Report

Posted 9 years ago

Primarycaresupplies.co.uk is rated 4.6 based on 552 reviews