Primarycaresupplies.co.uk Reviews

Name: Primarycaresupplies.co.uk
Address: Unit 6 Mill Hall Business Estate Aylesford, ,, Kent
Rating: 4.58

4.6 Rating 551 Reviews

94 %

of reviewers recommend Primarycaresupplies.co.uk

4.6

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,
Kent
ME20 7JZ

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Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient staff made choosing and paying for my product easy.”

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Posted 8 years ago

“On time. Easy. No mistakes”

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Posted 8 years ago

“Very quick service”

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Posted 8 years ago

“Frankie Langridge dealing with my query was extremely helpful and went out of her way to find the answers to my questions and from start to finish with the whole process remained professional throughout.”

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Posted 8 years ago

“Good customer service”

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Posted 8 years ago

“2 month wait for delivery!”

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Posted 8 years ago

Dear Customer, Thank you for taking the time to respond to our request for feedback. As ever we take everyone's feedback seriously in order to improve our customer service. First and foremost I would like to apologise for the very long delay for the goods you ordered. To explain to prospective customers reading this review, the product you ordered was newly launched into the market. We started actively marketing the product having received assurances from the manufacturer that the product will be available. Unfortunately we were made unaware of the delays in manufacturing which subsequently pushed back delivery to us. This was beyond our control and as soon as we learned of the issues, we suspended marketing the product and contacted all our customers straight away to make them aware. We did offer the option of cancelling the order. For those who kept their order with us, we regularly updated them with an email. We accept that 2 months delivery for any item is completely unacceptable and doesn't inspire a great deal of confidence in dealing with us in the future. But, please be assured that this was an isolated incident. From our reviews so far, you will see the vast majority of our customers have enjoyed next day delivery and great service. We hope this incident hasn't set a precedent as to what to expect from us in the future and hope it hasn't put you off from dealing with us again. We apologise for the delay and thank you again for your feedback. PCS Team

Posted 8 years ago

“Very friendly and helpful. Also good service. Thank you.”

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Posted 8 years ago

“Having used the service based on a recommendation, the customer service was very helpful when assisting with the initial enquiry, setting up the account for invoice service between our companies and handling of the order. We shall continue to use the service for future supplies and to recommend to others.”

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Posted 8 years ago

“Exceptionally quick from ordering to delivery of products.”

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Posted 8 years ago

“The order was taken and dispatched very efficiently.”

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Posted 8 years ago

“Experienced sales advisor who knew what to sell us. Easy to use great item and was on special offer.”

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Posted 8 years ago

“Very professional fast service and delivery. I had a complaint and it was dealt with promptly and efficiently.”

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Posted 8 years ago

“Very quick responses, a package put together for our needs, quick delivery.”

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Posted 8 years ago

“quick delivery good price”

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Posted 8 years ago

“Very helpful staff”

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Posted 8 years ago

“Service excellent as always, polite on phone delivery within 2 days you could not ask for better keep it up”

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Posted 8 years ago

“very efficient, quick transaction.”

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Posted 8 years ago

“Great service - phoned and asked for advice on buying a defib: operator was very knowledgeable and answered all my questions, placed order and was delivered 2 days later. Extremely helpful and friendly staff, would definitely recommend and use again.”

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Posted 8 years ago

“very good customer care kept well informed by email and phone very pleased”

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Posted 8 years ago

“Extremely poor value on catering supplies v Supermarkets, 25% price premium on washroom supplies”

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Posted 8 years ago

Primarycaresupplies.co.uk is rated 4.6 based on 551 reviews