Primarycaresupplies.co.uk Reviews

Name: Primarycaresupplies.co.uk
Address: Unit 6 Mill Hall Business Estate Aylesford, ,, Kent
Rating: 4.58

4.6 Rating 551 Reviews

94 %

of reviewers recommend Primarycaresupplies.co.uk

4.6

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,
Kent
ME20 7JZ

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Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Supplied a portable concentrator, which allows freedom of movement unlike the fixed NHS installation. Means that I can enjoy some semblancw with my COPD.”

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Posted 7 years ago

“efficient telephone service resulting in placing orders!”

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Posted 7 years ago

“Easy to order, efficient service, quick delivery - hassle free.”

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Posted 7 years ago

“My wife is terminally ill and is on oxygen 4 ltr /hour permanently and with the cannula up her nose 24 hrs a day I was pleased to find nasal masks which I ordered with Elley Perfect on Monday 24th April 17 and to my surprised received them the next day Tuesday 25th. (5 Stars) Unfortunately they were too big for my wifes small face and spoke to another girl in absence of Elley Perfect on the same day of delivery who stated that only adult size or children's was available and said that she would post a childs mask straight away as I stated circumstance. Sadly yesterday I had to put my wife in a hospice still with sore nose apart from all other problems and still have not received said childs mask. Hence 3 stars. If it was posted 1st class as promised show this to your postal company concerned”

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Posted 7 years ago

Dear Customer, Thank you for taking the time to write your review. We are sorry that the item you purchased didn't fit and that the replacement didn't arrive in time. We will forward your comments to our operations team to investigate the matter as we do despatch all goods on a next day service. With Royal Mail this would have been sent 1st Class however this doesn't guarantee delivery for next day. Our customer service will be in touch. PCS Team

Posted 7 years ago

“Excellent service and prompt delivery”

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Posted 7 years ago

“Order still is not here, received email 1 day after order advising no stock and delay then stating would be here between 5th and 7th but you took my money and postage is excessive for item.”

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Posted 7 years ago

Dear Customer, Thank you for your feedback. Firstly we would like to apologise for the delay in receiving your order. This is very unlike our normal high standard of service. The item you ordered is coming directly from manufacturer. You received a communication to advise of the delay. As this is not a usual stock item and coming direct from manufacturer, we are currently seeking an explanation as to why the delay and advise you accordingly. With regards to the postage, we are sorry you feel that this is excessive. Unfortunately, there are other costs associated with sending items including, but not limited to, the time involved to package the item, packaging materials, administration time and eventually the courier cost. We feel our postage fee's of £5.95 is reasonable and competitive for orders under £100. The fee is also well displayed at checkout prior to purchase. As this review is the first time we have heard of your complaint, I have forwarded your comments to the customer service team. Again we are sorry to learn of your experience. We do hope to welcome you back as a primary care supplies customer soon. Kind Regards, PCS Team

Posted 7 years ago

“Chair i ordered was delivered quickly and safely, however the was no delivery date so i was unaware of when it was comming”

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Posted 7 years ago

“Efficient ordering, prompt delivery and named contact”

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Posted 7 years ago

“Rapid response to order”

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Posted 7 years ago

“Fulfilled my order”

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Posted 7 years ago

“They were quick”

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Posted 7 years ago

“Simple order process, product arrived next day”

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Posted 7 years ago

“Fast delivery - very helpful staff when ordering”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“Staff very helpful and friendly and service very good”

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Posted 7 years ago

“Professional, helpful and informative”

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Posted 7 years ago

“Good information was provided initially to help with the various options, the product is good value for money. The staff have been very efficient and helpful.”

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Posted 7 years ago

“Very Helpful ,knowledgeable and professional”

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Posted 7 years ago

“Exceptionally fast delivery, and excellent communication via email.”

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Posted 7 years ago

“Fast service”

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Posted 7 years ago

Primarycaresupplies.co.uk is rated 4.6 based on 551 reviews