Primarycaresupplies.co.uk Reviews

Name: Primarycaresupplies.co.uk
Address: Unit 6 Mill Hall Business Estate Aylesford, ,, Kent
Rating: 4.58

4.6 Rating 551 Reviews

94 %

of reviewers recommend Primarycaresupplies.co.uk

4.6

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,
Kent
ME20 7JZ

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Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We still have not received the item despite being told we would receive it Friday or yesterday at the latest”

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Posted 8 years ago

Dear Customer, We appreciate the time you have taken to write your review and we are sorry to learn of the issue. From what I can see, you placed your order with us on Thursday with an expected delivery date of Friday or Monday. From our systems, I can confirm the item you purchased was despatched on the Friday for next working day delivery (Monday). Unfortunately we do use a 3rd party courier (DPD) for delivery of goods. Although every best effort is made to get the parcel to you as quickly as possible, there may be instances beyond our control where couriers are unable to deliver on the day stated. IE Broken down van, traffic etc. We will certainly investigate as to why this parcel did not reach you on the day promised by our team. Please be assured however that we did despatch this on time, using the next working delivery service. When you called to follow up today, we did manage to look on the courier's system and was able to give you a delivery time slot. We hope this response is satisfactory and apologise if this has caused any inconvenience. PCS Team

Posted 8 years ago

“terrible experience, i bought something on the 13th and called on the 16th and was told that i will receive it next day ... i never got it next day, so i called again and was told again it will be here tomorrow , so the next day still nothing. then i get an email from staples that the product is out of stock, so all those days i was told it was on its way that was a lie , so i asked for a refund on the 19th and to stop the order, which they claimed they did. but today being the 20th i have received half the order. i wont be using this company again and have gone direct to staples for my products for my company.”

Helpful Report

Posted 8 years ago

Dear Customer, Whether good or bad, we really appreciate your time to write your review. I am sorry about the experience you have had with us on this occasion. To explain, our system works in a way that directly integrates with staples. Once an order is placed on our website for a staples item, an instruction is sent to staples for goods to be shipped directly from their warehouse. 99% of the time, goods are delivered on a next working day basis. We apologise that on this occasion this didn't happen in the way mentioned and we are investigating internally the root cause of the issue. As a gesture of goodwill, we refunded you the entire order and allowed you to keep the goods for free. Again we apologise for the inconvenience this has caused and we hope this was a satisfactory outcome. PCS Team

Posted 8 years ago

“Shipped quickly with no errors”

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Posted 8 years ago

“Excellent service. Allowed us (Nursery School) to place an order without an account and pay by cheque after goods had been received. Great customer services and communication.”

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Posted 8 years ago

“I found all my calls were promptly dealt with and helpful, thank you”

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Posted 8 years ago

“Order received the next day”

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Posted 8 years ago

“good arrived on time”

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Posted 8 years ago

“The website didn't have all the extra supplies needed for the ECG machine A confirmation of estimated delivery date/ notification of delay would be useful - I had to chase it up But - a good price!”

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Posted 8 years ago

“Very prompt, helpful service - Elley was particularly efficient at sorting out the VAT exemption.”

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Posted 8 years ago

“Very good service, the machine looks very easy to use, instructions are simple to follow”

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Posted 8 years ago

“excellent service many thanks”

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Posted 8 years ago

“Excellent service again.......very helpful and cheerful initial telephone contact. Will use again.”

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Posted 8 years ago

“Very swift, order one day here the next. Thank you.”

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Posted 8 years ago

“Very easy to deal with, this was my first order done as a direct sale and paid for over the phone, item despatched and arrived very quickly and no carriage charge. Very pleased with the whole process.”

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Posted 8 years ago

“I had to chase initially for a call back but then the service was very efficient”

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Posted 8 years ago

“Very efficient ordering process and item arrived on time.”

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Posted 8 years ago

“I was having problems my JustEau 15kg water bottles i went online and found primary care supplies, gave them a ring to make sure, they kindly and politely explain that they had what I required,paid and 4 x 15ltr bottles arrived next day. Resulting in a very happy customer, will definitely be using there services again 5 star service.”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“very helpful, and kept informed at all times of a delay in my order through your supplier, and the progress of the order.”

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Posted 9 years ago

“Great service”

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Posted 9 years ago

Primarycaresupplies.co.uk is rated 4.6 based on 551 reviews