Primarycaresupplies.co.uk Reviews

Name: Primarycaresupplies.co.uk
Address: Unit 6 Mill Hall Business Estate Aylesford, ,, Kent
Rating: 4.59

4.6 Rating 552 Reviews

94 %

of reviewers recommend Primarycaresupplies.co.uk

4.6

Based on 552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,
Kent
ME20 7JZ

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Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and first aid training was very good.”

Helpful Report

Posted 9 years ago

“From initial query to delivery of goods and aftersales care - cannot fault you. Thank you so much!”

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Posted 9 years ago

“The service was good, the only problem was that the paediatric pads for the defibrillator were not in stock, so delivery was delayed.”

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Posted 9 years ago

“For us the website wasn't great for ordering but that could have been us as we were a first time user and we had to set up an account. Having said that we were quickly contacted and the order taken by phone. Delivery times were excellent. The only real negative was that I had to phone to chase up our invoice as we didn't receive anything at the time of purchase.”

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Posted 9 years ago

Thank you for taking the time to review our website and overall service. I am pleased to hear we delivered a great service despite the technical issues we faced on the day of ordering. We did encounter some technical issues but these have since been rectified. We hope to welcome you back as a Primary Care Supplies customer soon! PCS Team

Posted 9 years ago

“Excellent service”

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Posted 9 years ago

“helpful and a speedy delivery. Thank you”

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Posted 9 years ago

“The product we ordered took more than a month to arrive. We had to contact customer services several times a week to find out what was going on. They seemed to know what was going on less than half the times we contacted them.”

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Posted 9 years ago

Thank you for your review and our apologies that your experience with us was not above board. With this particular case, the item did have a longer than usual lead time. Our procedures are to always keep the customer up to date and I apologise this didn't happen on this occasion.

Posted 9 years ago

“Ordered an office chair from Primary Care on a Sunday, it arrived on the Tuesday. Unfortunately the supplier (Not Primary Care) had sent the wrong chair, a quick call to Primary Care and the correct one was dispatched for next day delivery and the original wrong chair collected with no additional cost to myself”

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Posted 9 years ago

“The website was very easy to use and the service was extremely fast and reliable. I'll be very happy to use again.”

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Posted 9 years ago

“I'd like to help but I have no recollection of ordering anything from 'Primary Care Supplies'. Medical supplies perhaps? Not me.”

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Posted 9 years ago

“I found it your site easy to use and I needed to chat that was dealt with very well”

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Posted 9 years ago

“Excellent service. Very quick, free delivery and reasonable prices for products. I will be using Primary Care Supplies again.”

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Posted 9 years ago

“I ordered an ophthalmoscope head on 2nd February. It didn't arrive until April 30th. There was zero communication to explain the delay. When I phoned to find out what was happening I received no apology for the delay and each time was told my order would arrive within the week., which didn't happen.”

Helpful Report

Posted 9 years ago

Hello and thank you for taking the time to write a review. Our core values point towards always putting the customer first. On this particular we can only apologise for the lack of communication. We are grateful for your feedback. Generally, we have a very high majority of reviews that praise our services and unfortunately this was an isolated incident.

Posted 9 years ago

“Numerous emails promising item within a few days from suppliers. Waited 3 weeks!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to review us. We appreciate it. We are sorry to learn of your disappointment in our services. When it comes to responding to negative reviews we believe in being transparent. It appeared in this case, the item you ordered was not a stock item and the manufacturer had promised delivery dates to us. As soon as we were made aware, we made sure we were in contact, keeping you up to date and aware of the on-going issues with the manufacturer. Again we can only apologise for the delay with your order. We hope this has not put you off from using our services in the future. PCS Team

Posted 9 years ago

“Discussions with your staff was very good to the point that the initial delivery failed to hold a battery. This was resolved extremely professionally and quickly. The equipment is installed and members trained, Just trust we do not have to use it. Regards.................D. Wake[Hon Sec]”

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Posted 9 years ago

“postage for 1 pack of tympanic covers exceptionally high. did not arrive until a week late, with no update. I had to call twice to find out where my order was. same price elsewhere no cheaper”

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Posted 9 years ago

“Very good service, the order came promptly.”

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Posted 9 years ago

“First dealings are excellent will use again”

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Posted 9 years ago

“Not aware of buying anything recently now I am worried ! Can you tell me what you think I bought?”

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Posted 9 years ago

“Very helpful with my telephone enquiry, product delivered quickly and was exactly as they said. A very good service”

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Posted 9 years ago

Primarycaresupplies.co.uk is rated 4.6 based on 552 reviews