Primarycaresupplies.co.uk Reviews

Name: Primarycaresupplies.co.uk
Address: Unit 6 Mill Hall Business Estate Aylesford, ,, Kent
Rating: 4.58

4.6 Rating 551 Reviews

94 %

of reviewers recommend Primarycaresupplies.co.uk

4.6

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,
Kent
ME20 7JZ

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Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot review the product as it has only been delivered but ordering, and delivery were great. Delivery drivers were fantastic, helpful and quick, Overall a great experience so far.”

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Posted 9 years ago

“Excellant service. Would definetely use again.”

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Posted 9 years ago

“I am extremely disappointed at the service I have received from primary care. I made my order early in the week and was told Thursday latest my goods will be with me. After calling several times I brushed off and told by one of your advisors they would chase it up and get back to me. I received no phone call back and have missed my deadline u needed the goods for Friday. Im still currently waiting for the order no idea when it will come and still awaiting a "call back" I won't be using primary care again in future that's for sure... Lack of communication is unacceptable.”

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Posted 9 years ago

“Polite prompt & helpful”

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Posted 9 years ago

“Delivered promptly and staff helpful in setting up an account - can't fault which for me is exceptional”

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Posted 9 years ago

“Very good turn around of 1st order”

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Posted 9 years ago

“Very impressed with the ease of service. The item was delivered next day. Thank you - really appreciate the service.”

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Posted 9 years ago

“Excellent service - It took no time at all to set an account up. Very pleased with the service so far!”

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Posted 9 years ago

“Competitive price for the item with a quick delivery. Very knowledgeable staff.”

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Posted 9 years ago

“Excellent service with prompt delivery. Would recommend.”

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Posted 9 years ago

“Good product. Quick delivery. Helpful customer service staff.”

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Posted 9 years ago

“Quick delivery and easy to place order on website”

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Posted 9 years ago

“Website very informative and staff extremely helpful on the phone. Equipment as described - very good.”

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Posted 9 years ago

“Still waiting for my products to arrive, the carriage cost more than the two items I wanted. Elly in customer service offered to refund the carriage which is great - but still no items 1 week on.”

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Posted 9 years ago

Dear Kayleigh Thank you for your review. We are sorry that there was a delay in recieving the goods. We experienced an IT system failiure that caused the delay. We do sincerely apologise for the inconvenience caused. Our normal standard procedure, in the event of an issue is that we contact our customers to make them aware of the delay. We appreciate your honest review as it allows us to monitor our shortcomings to continually better our service to our customers. Best Regards, PCS Team

Posted 9 years ago

“i havent received anyything or any communication via email replying to my query of not receiving anything but hey i did receive an email of them begging me to review their website so here it goes, good luck ....”

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Posted 9 years ago

Hi Ali, Thank you for your review. We are extremely disappointed to learn that you have not received your goods or any communication as to explain the delay. Upon further investigation, we discovered that there was an issue with one of the IT systems which caused the delay without notification. We do sincerely apologise for the inconvenience caused. We do have procedures in place to let our customers know should there be a delay with their order. Our team have sent you an email to explain in greater detail of the issue. We appreciate your honest review which allows us to monitor our shortcomings to continually better our service to our customers. Best Regards, PCS Team

Posted 9 years ago

“I had difficulty with verifying THREE credit / debit cards for the purchase, but Miss "Perfect" successfully sorted it all out over the phone. Thank you Ms Perfect.”

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Posted 9 years ago

Dear Customer, Thank you for your review. We apologise you had problems with our checkout system. As a responsible company and in an effort to combat fraud, we have put in place an extra layer of security for card payments over the internet. This is called 3d secure which asks the user for a password on the card they are using after submitting card details. 3d secure is common place for almost all vendors on the internet. We apologise for the inconvenience.

Posted 9 years ago

“I have always had really great service. Thank you”

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Posted 9 years ago

“Fantastic service fast delivery”

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Posted 9 years ago

“Very helpful telephone advice, good service”

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Posted 9 years ago

“I dealt with Ryan, who was very helpful and professional”

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Posted 9 years ago

Primarycaresupplies.co.uk is rated 4.6 based on 551 reviews