Pretty You London Reviews

Name: Pretty You London
Address: Danielle House, Danielle House, Manchester
Rating: 4.70

4.7 Rating 1,267 Reviews

92 %

of reviewers recommend Pretty You London

4.7

Based on 1,267 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Pretty You London:

Pretty You London is a women's luxury fashion brand with a focus on slippers and nightwear.

All of our range is easily recognisable as PYL. The foundation of our brand is our slippers which are unique in design. Finished with diamante embellishments, using the highest quality materials, we are experts in finding a style for any lady.

The perfect gift for your loved one or just a little treat for yourself. When you buy a Pretty You London product, you invest in more than just that; you invest in your time. Get lost in luxury as you relax in our pyjamas and slippers.

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Pretty You London 5 star review on 14th March 2025

Renee Alvarado Martinez

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my refund! Handling charges are too expensive.”

Helpful Report

“Their turn around time in getting your order delivered was wonderful but $15 is a bit steep. Unfortunately I did not care for the color of the pajama set I ordered. Not as pictured. The light pink is so dingy it borders on gray. The sets style is lovely and I should have ordered the blue.”

Helpful Report

“Bought for my cousin: The PJs were a lovely waffle and stylish but they had to go straight back as the legs (as usual with just about all manufacturers) were way too long. Also, wish they weren’t made in China - Europe would be nice.”

Helpful Report

“Beautiful items. Material soft and well made. Love the pyjama bottoms. Unfortunately the pyjama top is way far too big for a 12-14. If wound fit a size 16 easily, even a size 18. It is 44” wide with shoulders that are also far too big.”

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“My first purchase.”

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“Efficient with delivery”

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“I like the robe and it arrived quickly it's just a bit too small and I can't exchange as it says M/L is out of stock even though it's showing as in stock on the product page. Customer service haven't bothered to get back to me when I emailed regarding this”

Helpful Report

“Slow shipping but no issues really. The product is okay - I ordered ladies brushed cotton pyjamas. The fabric is soft and of expected thickness. Size 10/12 is good width wise but too short on both sleeves and inseam (I'm tall though, 5'11 - please make long variants). No pockets in the trousers which is honestly just shameful in this day and age, where do you think women put their phones while pottering around the house? Also appears kind of unfinished, with the excess fabric under the lapel not secured which means without ironing (I'm 29, I'm not ironing my pyjamas) the stitched edge is visible around the neckline which just makes it look a bit scruffy. Glad I got it in sale, more attention to detail required.”

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“Product good but delivery just too long”

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“Cute! Feel they are look over practically but like them”

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“I was really impressed with the reusable packaging and the product was lovely. Unfortunately I had to returned it as too small. Returning cost me £3.50 so I can’t use the business again for fear of costs.”

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“My first purchase. I don’t know if I’d buy again. I think the quality of the item purchased did not live up to expectations overall.”

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“Okay. Quite slow delivery”

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“It’s difficult to write a review as it’s been bought for a Christmas present so not opened yet?”

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“Great fabric. I would out Some more attention to the wrapping, it was now an ugly plastic bag. I would expect a nice paper and Robin around it or so.”

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“Lovely quality PJs, very nice and soft, but the waistband is so tight it is almost 2 sizes smaller than the size of the garments and really is quite uncomfortable to wear.”

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“Always good service”

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“Got the frill tee pyjamas and matching kimono in cornflower blue, both in the same size. PJs perfect, but I’ve returned the kimono via Royal Mail for a replacement as it was too small. That was 10 days ago but I’ve had no acknowledgement of receipt or when I’ll get the replacement. The return address was in Estonia, not the UK. Not sure about the new packaging. There was no security clip to seal the zip. As the return instructions say they take no responsibility if the zip isn’t sealed, I contacted Pretty You who said just to tie it, which I did, securely with string. Maybe Pretty You could advise me how long the replacement process typically takes. Very happy with the feel and quality of the product but csnt give a higher rating until I receive the replacement.”

Helpful Report

“Really great bamboo products but no petite size option. Lots of ladies are small so they're missing a lot of potential customers. I would certainly buy more if they fit me better!”

Helpful Report

“Order arrived as scheduled and was very well packaged. Happy with the service and will order again.”

Helpful Report

Pretty You London is rated 4.7 based on 1,267 reviews