Pretty You London Reviews

Name: Pretty You London
Address: Danielle House, Danielle House, Manchester
Rating: 4.70

4.7 Rating 1,267 Reviews

92 %

of reviewers recommend Pretty You London

4.7

Based on 1,267 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Pretty You London:

Pretty You London is a women's luxury fashion brand with a focus on slippers and nightwear.

All of our range is easily recognisable as PYL. The foundation of our brand is our slippers which are unique in design. Finished with diamante embellishments, using the highest quality materials, we are experts in finding a style for any lady.

The perfect gift for your loved one or just a little treat for yourself. When you buy a Pretty You London product, you invest in more than just that; you invest in your time. Get lost in luxury as you relax in our pyjamas and slippers.

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Pretty You London 5 star review on 14th March 2025

Renee Alvarado Martinez

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not purchase again, slippers are not true to size & you have to pay postage back which then makes a refund pointless Very poor service”

Helpful Report

“Despite ordering 6/7 size these slippers were far too small. Love the colour and fabric but had to return them.”

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“I still did not receive my order!”

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“Extremely disappointed! Instead of being a rich, black color, I was presented with a dingy, greyish garment that is, quite frankly, ugly. I feel totally ripped off.”

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“Appalling customer service.”

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“The item I received was faulty and the fabric has torn after one wear. I have completed the online returns portal. It says the fault will be reviewed but this has not happened. Poor service.”

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“I have not received the pyjamas and the Royal Mail tracker says the product was at the main hut on 7th Jan 2025 . I can't not get e reply from Royal Mail to its whereabouts Please help !!!!!”

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“Still not received order dated 28/12/24 despite several emails!”

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“I cannot comment on the dressing gown as despite ordering on the 27th December and following up after a week, then 2 weeks I have no tracking update and no dressing gown .. really poor, no updates forthcoming and no goods.”

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“Order says it has been shipped. I have not received and nor have i got a response back when asking where my order is as it’s been over 48 hours.”

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“The quality of the cheap bathrobe, after wearing it 2 times it looked bad, I tried to wash it so that it wouldn't fade, I washed it according to the instructions, so it shrank in size, so you will get a bad thing that will deteriorate even before the first wash and will shrink after washing, I don't recommend it, I'm disappointed, and the employees also refused to make a return it”

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“I ordered these slippers On December 3rd 2024. It is now janurary 11th 2025 and I still have not recived my order. No updates or anything, just silence.”

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“Poor quality slipper, the straps don’t work and constantly fall off. As I was gifted these for Christmas the customer services offered no support. Overpriced and cheap product”

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“Faulty slippers no support on how to send them back”

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“The Slippers were too small I payed too return them and haven't had a refund yet not satisfied at all. Since I write this review still no refund”

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“Received the Dolly slippers which stretched within 2 days.Customer service were not interested and kept repeating the same script saying they had to be in perfect condition a4nd still with tags on,which is completely unrealistic as you have to walk around for a while to gauge how good and comfortable they actually are.”

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“I didn’t order, nor receive anything, so am worried that I received a “review your recent purchase” email.”

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“Ordered slippers which showed in stock. As they were due to be delivered received an email saying they were out of stock despite showing in stock on the website, Requested a refund and 10 days and 4 emails later the refund is still showing as pending. Shocking customer service and no response to emails sent, avoid!”