Pretty You London have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Lovely items but a shame they were not gift wrapped for the price. Arrived quickly and pleased with the quality
”
- May Hunt
“
This is the second time I have used Pretty You. The clothes are really good quality, at a good price and they arrive in very good time.
”
- Olivia Carruthers
“
Fabulous website with beautifully comfy and attractive nightwear. Excellent service and superb price.
”
- Anonymous
“
Good choice. Delivery as promised
”
- Anonymous
“
Delivery was quick and everything was dealt with very efficiently.
”
- Margaret O'Hagan
“
Easy to use website , wonderful products , quick delivery
”
- Deborah Staples
“
This is one of the easiest companies I have dealt with for ordering, exchange and returns.
”
- Margaret O'Hagan
“
Pleasure to deal with this company.Beautiful pyjamas - great quality and a great system for returns and exchanges. All worked so simply.
”
- Christina Newton
“
I've bought my wife 3 bamboo pyjama see sets now and she won't have any other kind. The quality is great and returns/exchanges are easy if needed
”
- Jonathan Day
“
The Slippers were too small I payed too return them and haven't had a refund yet not satisfied at all. Since I write this review still no refund
”
- Bernard Rooney
“
My order - 204643 - was returned to you via Royal Mail on 27/1/24 and I have not yet heard from you regarding this item being received and my refund being processed. I am presently not in a good position to comment upon my customer service as this is still outstanding.
”
- Lyn Easton
“
Ordered slippers which showed in stock. As they were due to be delivered received an email saying they were out of stock despite showing in stock on the website,
Requested a refund and 10 days and 4 emails later the refund is still showing as pending.
Shocking customer service and no response to emails sent, avoid!
”
- Anonymous
“
Fast,helpful and efficient service.
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- Carol Harrison
“
Fantastic quality and service.
”
- Steven Radford
“
Great service ... very good quality.
”
- Steven Cumberland
