Pretty You London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
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Goods seem to be above average quality at a reasonable price
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- RICHARD MORRIS
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I liked my first set of plaid pyjamas (in Stone) so much that I have just bought a second pair in Bordeaux. The quality is excellent, they’re really well made, look good, and are a great fit (true to size). They’re warm, cosy and comfortable. I like the colours. Definitely worth the price. I have just washed my first pair at 40 degrees (10 more than recommended) and had no problems. Highly recommended.
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- Anonymous
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Amazing quality, price & delivery sizing. Good all round
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- J
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Fast delivery and the website is so clear and easy to work.
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- Karen Sturrock
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Great service. Quick delivery.
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- Sue Russel
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Excellent from start to finish. Speedy delivery and great quality.
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- Louise Adcock
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The item I received was faulty and the fabric has torn after one wear. I have completed the online returns portal. It says the fault will be reviewed but this has not happened. Poor service.
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- Anonymous
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The size guide is not correct. I suggest ordering your normal size, 12,14,16 etc. the measurements in the size guide led us to ordering a size up which was massive.
Quality good, as expected. Error with exchange meant 2 items received with a further return to do. Hopefully we will get there in the end. No tag to lock zip of returns bag included?
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- Anonymous
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The Slippers were too small I payed too return them and haven't had a refund yet not satisfied at all. Since I write this review still no refund
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- Bernard Rooney
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My order - 204643 - was returned to you via Royal Mail on 27/1/24 and I have not yet heard from you regarding this item being received and my refund being processed. I am presently not in a good position to comment upon my customer service as this is still outstanding.
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- Lyn Easton
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Ordered slippers which showed in stock. As they were due to be delivered received an email saying they were out of stock despite showing in stock on the website,
Requested a refund and 10 days and 4 emails later the refund is still showing as pending.
Shocking customer service and no response to emails sent, avoid!
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- Anonymous
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Great service. Quick delivery.
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- Sue Russel
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Easy to use and efficient service with regular updates on progress of dispatch. Very happy. Plus my wife loves the bamboo fabric nightdress.
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- Malcolm Buckland
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Great site, well made items, great customer service, and timely delivery process.
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- Anonymous
