Pretty You London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
I love Pretty You London products. They are very well made, luxury and comfortable at a great price. Very efficient to deal with. Speedy delivery times. Such a lovely treat, if haven't tried their products yet I recommend you do. You won't be disclosed.
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- Carolanne Kyle
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Goods seem to be above average quality at a reasonable price
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- RICHARD MORRIS
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I liked my first set of plaid pyjamas (in Stone) so much that I have just bought a second pair in Bordeaux. The quality is excellent, they’re really well made, look good, and are a great fit (true to size). They’re warm, cosy and comfortable. I like the colours. Definitely worth the price. I have just washed my first pair at 40 degrees (10 more than recommended) and had no problems. Highly recommended.
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- Anonymous
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First time purchasing from this companies website. Very pleased with item purchased. Quality and service is excellent. Prompt delivery
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- Katherine Woolley
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Ordered two nightdresses as presents for Mother’s Day. I have one myself and love it so much I wanted to treat my mum and mum in law. Delivery arrived within 3 days and in brilliant re useable packaging.
The bamboo range is so soft, comfortable, washes well and no more over heating can’t ask for more.
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- Beth
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Very pleased with the excellent quality & fit. Delivery was also very prompt.
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- Anonymous
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The item I received was faulty and the fabric has torn after one wear. I have completed the online returns portal. It says the fault will be reviewed but this has not happened. Poor service.
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- Anonymous
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The size guide is not correct. I suggest ordering your normal size, 12,14,16 etc. the measurements in the size guide led us to ordering a size up which was massive.
Quality good, as expected. Error with exchange meant 2 items received with a further return to do. Hopefully we will get there in the end. No tag to lock zip of returns bag included?
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- Anonymous
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Still waiting for my refund!
Handling charges are too expensive.
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- JILLIAN Dempsey
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The Slippers were too small I payed too return them and haven't had a refund yet not satisfied at all. Since I write this review still no refund
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- Bernard Rooney
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My order - 204643 - was returned to you via Royal Mail on 27/1/24 and I have not yet heard from you regarding this item being received and my refund being processed. I am presently not in a good position to comment upon my customer service as this is still outstanding.
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- Lyn Easton
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First time purchasing from this companies website. Very pleased with item purchased. Quality and service is excellent. Prompt delivery
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- Katherine Woolley
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I'm very pleased with all my purchases and highly recommended this company excellent service and excellent staff very helpful
Mike McCarthy
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- Mike McCarthy
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Great service. Quick delivery.
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- Sue Russel
