Pretty You London Reviews

Name: Pretty You London
Address: Danielle House, Danielle House, Manchester
Rating: 4.70

4.7 Rating 1,268 Reviews

92 %

of reviewers recommend Pretty You London

4.7

Based on 1,268 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Pretty You London:

Pretty You London is a women's luxury fashion brand with a focus on slippers and nightwear.

All of our range is easily recognisable as PYL. The foundation of our brand is our slippers which are unique in design. Finished with diamante embellishments, using the highest quality materials, we are experts in finding a style for any lady.

The perfect gift for your loved one or just a little treat for yourself. When you buy a Pretty You London product, you invest in more than just that; you invest in your time. Get lost in luxury as you relax in our pyjamas and slippers.

Visit Website

Write Your review

Tell us how Pretty You London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery service and the Bamboo product is super soft. I have 2 pairs of cami short set pyjamas I bought from a stockists that I absolutely love”

Helpful Report

“Lovely nightdress, very pretty. I would say the straps are a little long and I’m glad I ordered a size 8 as it feel my normal size 10 would have been too big. I haven’t washed it yet so hoping it will wash well.”

Helpful Report

“pretty nightie and breathalke material - could do with a button higher up chest.”

Helpful Report

“There is nowhere near as much material in the gathering at the front of the nightie, as shown in the picture - which is disappointing as that’s what attracted me to it originally. The material is lovely and soft. Unfortunately, it had to be returned. And my goodness, what a palaver that was - it took me over an hour to get to grips with the return procedure. It needs making easier !”

Helpful Report

“Order Bamboo Bedding feels amazing but King Size is Definitely a lot bigger than a King Size Should be”

Helpful Report

“I didn’t order anything from you. This is a mistake emailing me about an order. Sorry”

Helpful Report

“The size guide is not correct. I suggest ordering your normal size, 12,14,16 etc. the measurements in the size guide led us to ordering a size up which was massive. Quality good, as expected. Error with exchange meant 2 items received with a further return to do. Hopefully we will get there in the end. No tag to lock zip of returns bag included?”

Helpful Report

“Didn't get my first choice as post office failed to deliver, not surprising, label does not stick well to the packaging, showing what is in the parcel is too tempting for anyone who would like a free present at Christmas time,”

Helpful Report

“Sorry you are advertised as a bamboo fabric site. However my order was rayon and polyester. Very misleading. Only some of your products are bamboo. Disappointed”

Helpful Report

“Love Pretty You bamboo, products and will be trying the winter weight items. Excellent prompt delivery aqnd well packaged”

Helpful Report

“I ordered 2 nightwear items, under the impression they were both bamboo. To find out that one set of pyjamas weren't bamboo. The other pair that were bamboo, were lovely. Then I contacted customer services and explained the situation and wanted to exchange the pyjamas for a bamboo nightie. They were very helpful and agreed to do this free of charge. Unfortunately Royal Mail were suppose to collect my parcel Saturday am, but didn't arrive. My daughter stayed in the afternoon to answer the door if needed. They didn't arrive, although they sent me a message saying the had tried to collect the parcel in the afternoon but no-one was in?”

Helpful Report

“Ordering easy, and delivered in good time.”

Helpful Report

“Nice nightdress. I thought it was going to be bamboo, so was mildly disappointed that it was woven, but it’s pretty and does the job.”

Helpful Report

“Good delivery”

Helpful Report

“Lovely dressing gown, just a pity that Royal Mail failed to deliver it until AFTER Christmas at which time it was too late”

Helpful Report

“Unfortunately wrong size which had to be returned and still awaiting information on my requested exchange”

Helpful Report

“I buy regularly every Christmas presents of your slippers and they are always gratefully received as they are special-this year being my biggest purchases BUT this year I was extremely disappointed when I tried to find/buy the slipper bags that make up the finishing touches to the slippers without success!?! What I don’t understand is Why you have withdrawn these with no explanation or replacements??? Can you explain Why please 🙏 Thank you”

Helpful Report

Hi there, Thank you for your feedback regarding our Cotton Gift Bags, we're so sorry you're disappointed that these are no longer in stock, we sold out much quicker than anticipated and we're currently updating our branding on the bags, so will have an updated & improved version in the new year. Thank you for being a valued customer, we often see your orders come through and enjoy seeing which slippers you choose each time! Have a wonderful Christmas and we hope to have the bags back for you soon. Kind Regards, Phoebe

“Bought bamboo nightdress and PJs. Felt amazing first time worn. And still love. But unfortunately the fabric doesn't wash well. Bobbles etc after first wash. So doesn't feel like good quality.”

Helpful Report

“Love the product but I paid for next day delivery but received the slippers after 5 days and didn’t get a refund for the next day delivery.”

Helpful Report

Hi there, We're so glad you like our product. As stated in our delivery terms, orders made after 12pm on a Thursday will be dispatched the next working for the working day that follows. Your order was made at 3:40pm Friday 20th March meaning it was dispatched on Monday 23rd March for delivery on 24th March. I'm sorry if this was misunderstood. We are very grateful for your valued custom. Many thanks Lou

“Has some good looking apparel.”

Helpful Report

Hi Beryl, thank you very much for taking the time to leave your valued feedback. I've replied to you about your product review. Many thanks Lou

Pretty You London is rated 4.7 based on 1,268 reviews