Pretty You London Reviews

Name: Pretty You London
Address: Danielle House, Danielle House, Manchester
Rating: 4.74

4.7 Rating 967 Reviews

94 %

of reviewers recommend Pretty You London

4.7

Based on 967 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Pretty You London:

Pretty You London is a women's luxury fashion brand with a focus on slippers and nightwear.

All of our range is easily recognisable as PYL. The foundation of our brand is our slippers which are unique in design. Finished with diamante embellishments, using the highest quality materials, we are experts in finding a style for any lady.

The perfect gift for your loved one or just a little treat for yourself. When you buy a Pretty You London product, you invest in more than just that; you invest in your time. Get lost in luxury as you relax in our pyjamas and slippers.

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Pretty You London 5 star review on 18th October 2024

June Nelson

Pretty You London 5 star review on 8th October 2024

Lynne Walker

Pretty You London 5 star review on 16th May 2024

Teresa Maynard

Anonymous

Anonymous // 01/01/2019

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“Good service. Prompt delivery service . I’m very happy with my goods . I will be placing further orders . Thank you 😊”

Helpful Report

Hi Debra, Thanks for your review and I'm sorry we're only just acknowledging it. We hope you're enjoying your Amelie slippers and Bamboo PJ set. Thank you for your custom. You're supporting a small British company when you order with us so we're grateful. Thanks again, Lou Pretty You London

“Excellent service.”

Helpful Report

Hi Karen, Thanks for your review and I'm sorry we're only just acknowledging it. We hope you're enjoying your Ali slippers. Thank you for your custom. You're supporting a small British company when you order with us so we're grateful. Thanks again, Lou Pretty You London

“Beautiful slippers well worth the money and amazing customer service , will definitely be back.”

Helpful Report

Hi Linda, Thanks for your lovely review. We're glad you had a good experience with us. We look forward to seeing you again soon. Thanks Lou

“Stunning pj’s. So happy with them. And the service was just right”

Helpful Report

“Beautiful Slippers! Bought as a treat for myself before Christmas. The packaging was a welcome delight, And made the overall experience lovely. Will be treating myself again very soon. 😊”

Pretty You London 5 star review on 22nd January 2019

Helpful Report

Hi Tim, thanks for your review. I think you've captured the slippers sparkle well on your photo! Thanks and we'd love to have you back again soon. Lou

“Beautiful product and excellent service”

Helpful Report

Hi Janette, I'm really glad you're happy with our service. It's one of the things I consider to be most important when buying anything. Enjoy your headband. You'll need it to keep you warm in these cold temperatures. Thanks Lou

“High quality products and great customer service. My order was delayed by the courier nearing Christmas 2018 and Lou from Pretty you customer services team went beyond her duty to make sure my order arrived in time before Christmas and refunded the extra which I had paid for the next day delivery service.”

Helpful Report

Hi Shabbir, I'm sorry there were issues with the courier in the first place but I really appreciated your patience. It makes my job a lot more pleasant. I hope the gift was a hit and we're so glad you are happy overall. Thanks again Lou

“Utterly gorgeous slippers. Comfy, glamorous and they make me happy.”

Helpful Report

Hi Carole, Thanks for being such a wonderful customer! We'd love to have you back again soon. thanks Lou

“Brilliant service and quick delivery.”

Helpful Report

Hi Robbie, Thanks so much for your review. We're glad you were happy with everything! Lou

“Love them. Nicely packaged. Difficult to find comfortable non granny slippers even though I am a Nanny.”

Helpful Report

Hi Kerina, Nanny's are the most glamorous in my experience. I'm so glad you're happy with them. Thanks! Lou

“The service from this company was impeccable”

Helpful Report

Hi Adrienne, thanks so much for your lovely review and for your order. We really value customers like yourselves. Lou

“Beautiful flip flops. Ideal for my winter holiday”

Helpful Report

Hi there, glad to hear you like the flip flops. I hope you had a great holiday! Very jealous. thanks Lou

“Quick delivery. Beautiful pj’s. My mother in law loves them. Thanks”

Helpful Report

Hi there, so glad to hear they were a welcome gift. Thanks for your order and your review. Many thanks Lou

“excellent service”

Helpful Report

Hi Christine, thanks for your kind review. You taking the time to give us your feedback is really valued. Lou

“Quick delivery and beautiful products”

Helpful Report

Hi there, Thanks for your review and for being one of our most valued customers. Best wishes Lou

“Excellent service. Quick and easy. Returns, refund and exchange very easy and efficient.”

Helpful Report

Hi Raymond, Thanks so much for your kind review! You're a welcome customer. All the best. Lou

“I was very pleased with my order for slippers from Pretty You London. The service was so prompt and I am pleased with the quality. I will definately order again in the future. June Eggleton”

Helpful Report

Hi June, Thank you very much for your order of the Anya, and for taking the time to leave us your review. We're very lucky to have valued customers like yourself. Lou

“Slippers are beautiful, lovely packaging and quick delivery.”

Helpful Report

Hi there, Thank you for your order and for taking the time to leave us your review. You've made a lovely choice with the Alyssa. I hope you continue to enjoy them. Thanks again, Lou

“Totally love my slippers as do a lot of my friends to which instead of them taking them home to ‘borrow’ So now every Christmas I buy them their own!!!! I had a little problem and when I called and spoke to Lou she handled it friendly and Professional which was so helpful and now I know that it’s not just my lovely slippers and gifts that I buy but a lovely team spearheaded by Lou who I personally dealt with and a big Thank you to her Thank you Lady Lu Cuthbert”

Helpful Report

Hello Lady Louise, Thank you very much for your review and your order. We really value customers like yourself. We will always do what we can to keep you happy. Please let us know if there's any way we can help in the future. Lou

“Bamboo pyjamas arrived quickly. They look as good as online and are a very flattering shape. However within a week four of the five buttons had dropped off, one when I was just standing in the kitchen. Also the garment is sewn together quite poorly. It’s black so not that noticeable and fine for me but I wouldn’t buy them as a gift for anyone else. The quality of the garment doesn’t match the cost, just under £45.”

Helpful Report

Hi Alison, Thanks so much for your review and I'm sorry to hear about the issue with your nightwear. I've emailed you directly about this problem but I'd like to advise further on this matter. We started to get a bit of feedback on the batch of nightwear that your order was fulfilled from, about the buttons being poorly fastened. At this point, we stopped selling the nightwear and arranged for a third party company to inspect each individual button on the remaining stock from that batch. We paid for each button to be re-attached more solidly. When we were confident the issue had been corrected, we put the garments back on sale. Since this stock has now sold through, we've had a redelivery from a different manufacturer. This range of stock was sufficiently checked and we've had no feedback about the buttons on this stock. Regarding the stitching, this isn't something we've heard of before so I'm sorry to hear this. As I say, I've been in touch by email to try to restore your faith in our service. Many thanks Lou

Pretty You London is rated 4.7 based on 967 reviews