“My third time ordering from Pretavoir and yet again I’m impressed and very happy. Their prices and choices are amazing. I ordered Ray ban Jackie ohh this time and again they’re as expected…high quality and so easy to wear. Their customer service was helpful and fast especially Rachel Wilson… love this company!!”
“So refreshing to get real customer service. They caught a mistake I made and that I had missed to choose thinner lenses which is essential with my bad eyes. I now have some cool glasses that I love rather than being annoyed with myself and having a pair of glasses I can’t wear . This is the 3rd pair I have bought from them and it won’t be the last . Thank you”
“Don’t buy!!!!! As soon as I tried to purchase - my PayPal started buffering at checkout and fraud with my account .
Suddenly loads of fraudulent activity emails from PayPal came through asking if another device had permission to access it!
No they didn’t.
They scam you by letting you think you can use a variety of methods to pay, then they steal your identity and your account.
Tried to alert my bank and PayPal at the same time - stressful!!!
S”
“Excellent range and usually the most competitive prices, have been shopping sunglasses from Pretavoir for years and is the default choice for all our needs. Great customer service as well.”
“Originally got the wrong pair and contacted them to explain. The issue was dealt with without delay and I received the correct pair in no time. Love the frame and my can see perfectly. Would definitely recommend.”
“Designer glasses at a great price and customer service excellent, which is very rare these days. 100% recommend. I have ordered reading glasses and sunglasses, and would not hesitate to recommend Pretavoir, they are a very professional company.”
“very happy with my glasses. slightly complex process to upload prescription data, measurements and appropriate photo to confirm proper positioning of lenses relative to my eyes but it has worked!
Bought the frames to try on and be happy with the style on my face, then returned for "reglazing" to have the lenses fitted.
Excellent service.”
“I bought two sunglasses as I could not find them in store and I want to try and see which one fits best. Although I read the whole section on the terms of service page and the delivery and returns policy, there was no information about no refunding on prescription lenses and more importantly, not receiving the original lenses of the sunglasses as I believe most of partners would do both. Also it was supposed to take 7 to 10 days to arrive and it took 3 full weeks! I was really disappointed with the service!”
“I understand there is a time element to getting prescription sunglasses made and many other sites stated long delivery times - so I ordered tracked delivery and emailed Pretavoir to advise I was travelling abroad and to my delight they arrived within 3 days of my ordering! I have to admit I had my doubts about ordering prescription glasses online but they are perfect and arrived very safely and securely packaged. The communication was also quick and helpful. I would throughly recommend!”
“I ordered my gucci sunglasses last year and I find it loose when I wear it. I contacted them if there’s any way that they can tighten it for me. They sent me a return label, Royal mail collected it and just yesterday, I received my sunglasses fitted perfectly. Excellent customer service. They are in contact all throughout the process. Thank you Kim and Rachel.”
“One of the most beautiful sites for selling medical lenses and glasses, fast communication, high-end customer service, and an answer to all the questions that may arise in your mind. In short, a great site that I recommend buying from without hesitation.”
“Slick and spot on service with Pretavoir.
Constant info re postal situation and oh such style in the packaging of one’s’ goods. This company impresses me hugely which makes such a change from the norm! Thank you to all concerned. Sue,”
