“I am a returning customer to Pretavoir because my first experience was so good. Whilst overseas I lost my glasses, on the off chance I emailed to ask them if the had my prescription details. They promptly provided my prescription, navigated me through the ordering process to Spain, organised an overseas delivery, checked my order and liaised with couriers on my behalf.
Also very competitively priced.
The service has been faultless and I would not hesitate to recommend to
My friends and family.”
“This a bit of an odd 5 star review as Pretavoir were not able to supply the eye ware that I had ordered. However, their communication and customer service is superb. Within 24 hours, they emailed me to tell me that they were unable to supply the glasses I had ordered. This was out of their control and was caused by delays with the manufacturer. They offered a range of remedies. Unfortunately, as my wife had her heart set on the specific glasses I had ordered for her, the only practical solution was to arrange a refund. Pretavoir actioned this immediately and the refund was in my bank account within 24 hours.
In this age of impossible to contact online retailers, I wouldn’t hesitate to recommend this company as a risk free retailer.
Abbie and Eilidh dealt with my order and refund and Pretavoir are lucky to have them.”
“Excellent Service from start to finish. First time I had purchased prescription glasses on line. Sunglasses in this case. Would not hesitate to do again. Much cheaper than the high street! Friendly helpful customer services. A leap of faith buying on line but highly recommended Pretavoir. Love my Sunglasses. Thank You. Will definitely be back!”
“I ordered the classiest most beautiful pair of Cartier glasses from Pretavoir (prescription) and it was a no fuss transaction. They were packaged extremely well and in perfect condition containing everything I expected to come with the glasses. I absolutely recommend Pretavoir if you are looking for designer frames as I wouldn't hesitate to order from the again.”
“My third time ordering from Pretavoir and yet again I’m impressed and very happy. Their prices and choices are amazing. I ordered Ray ban Jackie ohh this time and again they’re as expected…high quality and so easy to wear. Their customer service was helpful and fast especially Rachel Wilson… love this company!!”
“So refreshing to get real customer service. They caught a mistake I made and that I had missed to choose thinner lenses which is essential with my bad eyes. I now have some cool glasses that I love rather than being annoyed with myself and having a pair of glasses I can’t wear . This is the 3rd pair I have bought from them and it won’t be the last . Thank you”
“Don’t buy!!!!! As soon as I tried to purchase - my PayPal started buffering at checkout and fraud with my account .
Suddenly loads of fraudulent activity emails from PayPal came through asking if another device had permission to access it!
No they didn’t.
They scam you by letting you think you can use a variety of methods to pay, then they steal your identity and your account.
Tried to alert my bank and PayPal at the same time - stressful!!!
S”
“Excellent range and usually the most competitive prices, have been shopping sunglasses from Pretavoir for years and is the default choice for all our needs. Great customer service as well.”
