“Courteous, prompt servicing. US based order of frames from Pretavoir, 6 months later after some parts damage, they handled a manufacturers warranty repair. Only 1.5 weeks from my dispatch back to Scotland and return to US and frames were restored.”
“The customer service was excellent. Had an issue with my order. The swift response to my email and resolving the issue very quickly was quite satisfying.”
“My husband came across the site, place his order around Christmas, I was concerned at first, any questions we had received an answer straight away, the product, price and service Perfect! So I went ahead and ordered myself a pair and I love them 😍”
“Been ordering from Pretavoir for a couple of times, customer service is always helpful and very responsive. My lens got scratches so I sent it back for a warranty repair, and they replaced the frame too as it’s warped, for free! I’m absolutely delighted :)
This is now the only place I go for my new glasses!”
“I think this was my third pair of sunglasses I have purchased from Pretavoir. This last pair I purchased I saw on another company’s website and I enquired of Pretavoir whether they would be able to supply them even though they weren’t on their site. They replied quickly to say they could and told me how long it would be to get them, dispatch time and price. The sunglasses arrived when they said and the cost was a lot less than the other website. I would have no hesitation in recommending Pretavoir. They are an excellent company for customer service, range of products and extremely competitive prices! They are amazing and I will certainly use them again over any other company. Many thanks to your team.”
“I am happy with my sunglasses. The price was very good and the delivery was very quick. But when they arrived there was fingerprints all over them. Other than that I was happy with the service.”
“I was so impressed by the Pretavoir service, extensive range and prices.
I was quite nervous about buying designer frames with varifocals online as I was worried about the measurements being correct especially for an expensive purchase. I ordered three frames to try and then selected some Prada ones to buy with lenses. You simply take photos wearing the frames and once approved the lenses are underway straightaway. I received my glasses just over a week later. They are perfect and really good quality. I bought the standard varifocal lenses with an antiglare coating and they are great. Very light and comfortable.
It would be good if a few more of the styles had the virtual try on option but appreciate with so many styles that's a big ask.
The only problem with Pretavoir is choosing which frames from such a huge selection which is a great problem to have.”
