“I ordered Chanel frames from Pretavoir after trying them on in a high street department store. Jenny then contacted me by telephone to explain the process necessary to fit my varifocal prescription lenses. She was so helpful and friendly. We continued to email and all correspondence was answered efficiently and promptly. I can highly recommend this company not only for their customer service (Jenny in particular) but also delivery times and quality of the glasses.
I have not only received a lovely pair of designer glasses but saved £150!!”
“My glasses broke and I contacted Pretavoir about the situation. They were very helpful and contacted the manufacturer and organised a replacement before asking to send my glasses over to swap the lenses for me. The customer care was great and they kept me informed at every step of the process.”
“Pretavoir are so good. The service, prices and value, which is all backed up by outstanding customer service is better than any other glasses/sunglasses shop I've used. Highly recommend”
“I'm a long term customer. The availability of luxury brands are great. Some brands are not available in my country so Pretavoir has been my favourite site to browse. My sunglasses always arrive in perfect conditions, with boxes, lens cloth, case (full accessories) that come with the brand. The experience of online purchases that come with luxury - nice treat for myself! Fast shipping too. Thank you!”
“Excellent service! I would highly recommend Pretavoir. Customer support was quick and helpful and they helped me choose the right glasses for me. My order arrived quickly and I am very satisfied with my glasses. If I could give 10 stars, I would.”
“I broke my glasses frame and wanted an identical one so I could reuse lenses as had no spare pair so quickest option
Ordered the same pair from Pretavoir on a Saturday morning with DPD next day
Received the frame on the Sunday just after lunch and had glasses back on!
Can’t thank the team enough as their quick postage meant I was not suffering for long at all!
Deff recommend and will deff use again”
“After a change to my prescription I didn't really relish the thought of having to pay for a whole new pair of glasses so I decided to have my favourite frames re-lensed by Pretavoir. The process was seamless; sent my glasses off on the Friday and had them back on Tuesday morning with my favourite Zeiss lenses. Couldn't be happier! Definitely the best re-glazing service online.”
“I purchased a few frames from Pretavoir over the last few years and was always very happy with the service.
More recently, my glasses got broken (someone sit on them). I contacted Pretavoir to see if they could be fixed. To my surprise, they simply proposed replacing them (the frame was still under warranty from the designer) ... so I sent them my broken glasses and they refit the old lenses into the replacement frame and sent everything back to me free of charge.
Ps: Special thanks to Marta who did an amazing job handling my case.”
“I saw some Prada frames and loved them. Then I discovered that Pretavoir did them with prescription lenses. Such a fantastic service, speedy delivery and the lenses are superb. Definitely going to use Pretavoir for all my glasses going forward. Thank you.”
“Great quality frames, fantastic customer service and quick response to queries. Fast delivery and great packaging. Would definitely buy from Pretavoir in future.”
