“I don’t really write reviews unless I am actually blown away. The team, in particular Jenny, but now only Jenny, were so helpful in helping me that it was actually touching. I bought frames from them a year ago. And this about getting these frames replaced. But my old lenses fitted with. They proved that it’s not all about money which is nice to know I’m this day and age. Thank you so much for your help and even going to extreme lengths to fit my old lenses at no cost. First class service. Oh and I love that the chat thing is manned by real humans. Couldn’t recommend more. A++++++ experience for me:)”
“Fantastic service as always. I have been using the service of Pretavoir for over a decade. Professional service and they always get my glasses right. I had to have my glasses redone because of some scratches, they were so quick and I had my frames returned within a week! Thank you again!”
“Fantastic service! Sunglasses arrived in 2 days and were exactly what I was looking for. And at a great price.
Will definitely be back next time, I need sunglasses and would highly recommend this business.”
“Absolutely can’t fault this establishment in any way.Myself,family and friends that I have recommended use i2i for all our prescription glasses and sunglasses.Pretavoir website has such a great choice and you can try them on virtually.I wouldn’t buy from anywhere else.Highly recommend”
“I write reviews infrequently, but I make exceptions when service is really good or really bad. This review is for INCREDIBLE and unexpected service. Every other service, including Amazon, will make you wait several days for many products. I ordered my Pretavoir sunglasses on Friday and I received my order on Monday. I live in The States - the order came from Scotland. SCOTLAND. I used to work in the eyewear industry, and I can affirm these Prada sunglasses I ordered are the real deal - no fakes. I don't know how they do it, but Pretavoir is the truth. I look forward to buying more eyewear from them in the future. You should too.”
“My first-time ordering from this company and I was concerned because it is in GB, but the experience was EXCELLENT, since the day I placed the order to the day I received it in USA only took 3 days, fast! I am still impressed. Customer service was GREAT, the sunglasses gorgeous! I have a very good impression of this company, I recommend it and I will buy from them again, 5 stars *****”
“Okay, although the glasses I ordered didn't work out does not mean pretavoir was at fault. This has to be some of the greatest customer service i’ve ever had. Shout out to Vesile and Sean. The rest of the team i had contact with as well. World class service. The chat box allows you instant connection with customer service/support, and you can also call or email them. I can’t say enough good things about the company. Looking forward to getting more glasses and especially now that i know my size.”
“They're very quick in sending your order,and when it's out of stock,they will offer you to get another pair,wait for it to be back in stock or have your money refunded”
“Brilliant service fast delivery even when my Tiffany glasses broke I received a replacement within a week haven’t worn them yet going to save them for best !! Will definitely be ordering again THANKYOU”
“I've bought a number of times from Pretavoir, and their customer service is excellent. Communicative, personal and helpful - and very pleased with my purchase too.”
“I placed my order FedEx try to leave the package but no one was home but it states right on the order. No signature required notified FedEx. They came out the next day or I should say they sent me an email saying wrong address. Well if they got to my house the first time I could not have the right address the second time, that’s not your fault becomes your fault you sent me a email stating that you sent the wrong sunglasses so here we go when I finally received the sunglasses I opened up the box and yes they were the wrong ones so I emailed you back stated to send a picture of the item which I did I get another email saying could you please send a picture of the arms with the numbers on them which I did we’re going back-and-forth with this finally after two weeks I received my refund which I requested specially, since the nonsense I went through from day one will not be ordering anything from your company again”
“Vesile was great and very helpful. He always responded in a timely manner and went above and beyond to assist me. I really appreciated his help, and I don't often leave reviews, but I felt his hard work should be acknowledged.
Thank you, Vesile.”
