“Really good service. Pretavoir are efficient and communicated well throughout the whole process. They were willing to go the extra mile to ensure I received my glasses before my holiday. Would use again and recommend to others. Thank you.”
“My experience with Pretavoir has been truly excellent, thanks to Jenny Telford from Customer Service. It has been so long since I had the pleasure of communicating with someone so helpful, patient and professional. When'd delivered, the parcel was on time and beautifully packaged. Pretavoir should be proud and fortunate to have people like Jenny. Pretavoir will certainly be my first port of call for frames and sunglasses, and I have already recommended the company to my friends.”
“Pretavoir has great customer service that stayed in contact w/me about my new glasses up until they were shipped out. I ordered a pair of Cartier and they are classier in person then advertisment. Unbeknownst to me initially, they were coming from Scotland I live in the United States but it still didn't take very long for them to arrive. This is the most I've spent on a pair of glasses but worth every $100.00's of dollars I spent”
“Super friendly staff that made absolutely sure I had the Father’s Day gift I’d ordered in time even thought they were out of stock. Brilliant customer service and a great price I will definitely buy from them again”
“No my first time ordering from these wonderful people and certainly not my last. My glasses arrived quickly and packaging was perfect. Their customer service was also outstanding.
As for my Ray ban cats 1000 they are so comfortable and the perfect size. Thank you ❤️”
“Hi!
My first online purchase for glasses was from this site. To be honest I was very scared with the delivery, my item to not be damaged or something but everything was fine.
Thank you💕 I love my new glasses”
“What an excellent company!
I recently bought a pair of Oakley Glasses from another company and they sent me a used pair with nosepieces missing, no paperwork and a squashed box. Returned immediately.
Found Pretavoir while searching Google. Very nice website that's smooth and a pleasure to use.
Ordered a pair of the same glasses and they arrived next day packaged in a strong box, presented wrapped in black tissue paper, a black envelope with my reciept inside and some bubble packaging. The glasses own box was pristine and everything was included. Perfect!
Pretavoir are a shining example of great customer service and i will have no hesitation in using them in the future.
☆☆☆☆☆”
“great deals and fast delivery and very nice choices, I have only one isdue that I have faced some times when I pay for a glasses after sometime I receive email that the glasses is out of stock, so I need to choose another one or they will refund me,however it is not big issue as they have nice customer service”
“They are just legends! I have below average vision and consider glasses as need to have thing with a bit of style, so invest in good frames and lenses. I needed to update my “old” glasses, which had expensive lenses in them (cost me >£1k with the frame) with the new ones. I selected a slightly cheaper version of lenses from the list, thinking that technology made steps forward.
Overall ordering and comms experience was excellent.
When I received my new glasses, I realised that my “old” and more expensive lenses were more comfortable compared to the “new” ones. The team really cared to listen to my subjective mind and made effort to replace the lenses on my new glasses with exactly the same model of lenses I had before, despite not having them in the official list. I’m happy to recommend them to everyone and will def be using them again. Great company with great team!”
