“I have used Pretavoir over the years, for all the buying of my frames,a huge range.
Importantly l have found the skilled team who put lenses in, communication and after sales care, quite unbelieveable, compared to dealings with other companies. Thanks again, Pretavoir.”
“The service from start to finish was exceptional. The customer service in dealing with my prescription was effortless and from order to receiving my glasses was so quick, I live in the Highlands of Scotland which usually takes a lot longer and it was here within 3 days. Shall be ordering again.”
“My experience in purchasing from Pretavoir has been exceptional starting with clear comms and prompt responses for my order. Packing and shipping were professional and reliable. Their price and offer were also competitive. The 5 stars is a score for ALL categories. Again, many help and great doing business with you!”
“This is second experience placing an order with Pretavoir. Right decision!
As with my previous order, the customer experience, service delivery, product value and quality are excellent.
Will definitely use again in future and recommend, thank you.”
“Pretavoir's service is very prompt! I ordered online on a weekend and my prescription glasses were filled and supplied within three days, then delivered to me in Australia within five days from then. The glasses were safely packed for their journey to the other side of the world. I will definitely buy from Pretavoir again.”
“I purchased a pair of Swarovski eyewear from this company to convert into my everyday eyeglasses...But, when I get to the optical center with they sunglasses, they were very crooked...The center tried to straighten them as best they could but they're still a little crooked and uncomfortable to wear....I sent Pretavoir an email about the situation and received a response saying, that they find it strange that the optical center couldn't repair them..No apology! I reached out a second time by phone, I explained everything and that I had no choice but to get my prescription lenses put in those..I was told all they had to do was put some heat on them to correct the problem..I explained that they don't put heat to glasses here...I finally said, hey I was really looking for an apology because I have to be uncomfortable in these crooked glasses for a year...Then she apologized...Then I received an email stating that I said the optical center fixed them and I was happy with my glass, fake new, I never said either statement which prompted me to tell my experience with this company...very sad...”
“This is the second time I've used Pretavoir and, as with the first time, the service was excellent. The three different people I dealt with were all helpful, even to the point of taking some extra photos of the frames to ensure they were the correct colour. Emails were answered quickly, even in these difficult times, and the finished glasses were delivered well-packed within the time quoted. Professional and helpful, in my experience.”
“Their customer service is exceptional! They are quite agile and responsive. I am thoroughly pleased with both my purchases. So much so, I plan to remain a customer as their quality and service is rare.”
“GREAT PAIR OF SUNGLASSES.....SOLID.....AND STYLISH......GREAT SERVICE .....FAST DELIVERY.....WITH GOOD COURTESY.......AND GOOD PRICE.....I WILL USE THEM AGAIN ..FOR ANOTHER PAIR......THAT IS FOR SURE!!!!!!!!!”
“Can't fault the personal customer service and fast shipping - I don't buy eyewear anywhere else. Sean was really helpful and responsive to answering any questions I had. Really pleased with my Maui Jims :)”
“Brilliant customer service, prompt service and brilliant packaging. A wonderful company to do business with, it's my second purchase from them and I would not hesitate to recommend them to friends and family.”
