“The ‘c’ on the top of the Chanel glasses has worn off after wearing the glasses 7 times also the shine has come off the glasses in the same area which I don’t think is good for Chanel I’ve had none branded glasses for years and they have not gone this way. In order to resolve this I have to send the glasses back to them first which I don’t think is great service you can clearly see from photos the fault.”
“I would like to express my deep gratitude for the very well done job.
Aside from the late receiving of my order, which might happen in any overseas online purchase everything is fine.
I admire the gesture of sending the original sunglasses lenses of my persol frame, that was something really nice from your side”
“I ordered 3 pairs of frames to try at home and was happy with 1. I sent them all back to Pretavoir and included details of my perscription so I could have lenses put in the frames I wanted to keep. The whole process was quick and the customer service team kept me informed via email at every stage of the order and return process. Every interaction with the team has been positive and they even honoured my request for a different case.
My only complaint would be that despite the package being clearly labelled (2 x labels to be specific) "do not leave in safe place, hand to resident" and "signature required", Royal Mail still left the parcel in a communal area and didnt attempt to get a signature. Maybe something to consider when placing high value orders but again thats Royal Mail and not the fault of Pretavoir, perhaps some different courier options would be a something to consider.”
“5 star service from Pretavoir and more personally Vesile in aftercare/customer support. Many companies can make it hard to deal with them when you need a replacement, change of product etc but Vesile was always extremely accommodating and helpful with suggestions. Communication was perfect, i was never in the dark and she was super polite. Prices of Pretavoir are amazing, but this isnt at the cost of service...from real people might i add, so to be honest why would you buy elsewhere, i wont be going anywhere else now and thats due to the above. Very impressed and you can feel that they care, that goes a long way.”
“Wearing my Gucci glasses now. Love them have used Pretavoir twice and will use again. Was nervous taking photo for varifocal prescription but was advised what to do. Very good communication and fast delivery. Will use again.”
“I am very satisfied. There were some problems with shipping due to customs, but the customer service was always immediately helpful. And they also had a lot of patience. I will definitely order my next pair of sunglasses here again.”
“Honestly could not be happier. Ordering an imported product, you need to have some trust - my glasses were delivered in perfect and safe condition. I'll buy again. Thank you :)”
“I was so pleased with my new designer frames, I decided to order two pairs of my older glasses for re-lensing.
The dedication from the whole team was quite exceptional, furthermore may I say a heartfelt thank you to Martin M ( Dispensing Optican ) for he’s kind help and Propessionalism.
Richard Price
12 August 2024”
“Didn't deliver my glasses, then refused to refund while they sort out their own problem with their delivery company. Still £110 out of pocket and pretavoir don't seem interested whatsoever”
