“Great customer service, very quick to respond and help. This is my fourth pair of glasses bought on Pretavoir and I will definitely come back for the next one.”
“The service was impeccable. Jenny in particular who was my contact for queries gave a 10/10 service and I honestly cannot recommend this company enough to purchase eyewear. Thank you”
“I was very disappointed to learn that in addition to paying for the RETURN of an item, the customer is also responsible for the shipping out of the item.”
“I don’t really write reviews unless I am actually blown away. The team, in particular Jenny, but now only Jenny, were so helpful in helping me that it was actually touching. I bought frames from them a year ago. And this about getting these frames replaced. But my old lenses fitted with. They proved that it’s not all about money which is nice to know I’m this day and age. Thank you so much for your help and even going to extreme lengths to fit my old lenses at no cost. First class service. Oh and I love that the chat thing is manned by real humans. Couldn’t recommend more. A++++++ experience for me:)”
“Fantastic service as always. I have been using the service of Pretavoir for over a decade. Professional service and they always get my glasses right. I had to have my glasses redone because of some scratches, they were so quick and I had my frames returned within a week! Thank you again!”
“Fantastic service! Sunglasses arrived in 2 days and were exactly what I was looking for. And at a great price.
Will definitely be back next time, I need sunglasses and would highly recommend this business.”
“Absolutely can’t fault this establishment in any way.Myself,family and friends that I have recommended use i2i for all our prescription glasses and sunglasses.Pretavoir website has such a great choice and you can try them on virtually.I wouldn’t buy from anywhere else.Highly recommend”
“I write reviews infrequently, but I make exceptions when service is really good or really bad. This review is for INCREDIBLE and unexpected service. Every other service, including Amazon, will make you wait several days for many products. I ordered my Pretavoir sunglasses on Friday and I received my order on Monday. I live in The States - the order came from Scotland. SCOTLAND. I used to work in the eyewear industry, and I can affirm these Prada sunglasses I ordered are the real deal - no fakes. I don't know how they do it, but Pretavoir is the truth. I look forward to buying more eyewear from them in the future. You should too.”
“My first-time ordering from this company and I was concerned because it is in GB, but the experience was EXCELLENT, since the day I placed the order to the day I received it in USA only took 3 days, fast! I am still impressed. Customer service was GREAT, the sunglasses gorgeous! I have a very good impression of this company, I recommend it and I will buy from them again, 5 stars *****”
“Okay, although the glasses I ordered didn't work out does not mean pretavoir was at fault. This has to be some of the greatest customer service i’ve ever had. Shout out to Vesile and Sean. The rest of the team i had contact with as well. World class service. The chat box allows you instant connection with customer service/support, and you can also call or email them. I can’t say enough good things about the company. Looking forward to getting more glasses and especially now that i know my size.”
“They're very quick in sending your order,and when it's out of stock,they will offer you to get another pair,wait for it to be back in stock or have your money refunded”
