“Okay, although the glasses I ordered didn't work out does not mean pretavoir was at fault. This has to be some of the greatest customer service i’ve ever had. Shout out to Vesile and Sean. The rest of the team i had contact with as well. World class service. The chat box allows you instant connection with customer service/support, and you can also call or email them. I can’t say enough good things about the company. Looking forward to getting more glasses and especially now that i know my size.”
“They're very quick in sending your order,and when it's out of stock,they will offer you to get another pair,wait for it to be back in stock or have your money refunded”
“Brilliant service fast delivery even when my Tiffany glasses broke I received a replacement within a week haven’t worn them yet going to save them for best !! Will definitely be ordering again THANKYOU”
“I've bought a number of times from Pretavoir, and their customer service is excellent. Communicative, personal and helpful - and very pleased with my purchase too.”
“I placed my order FedEx try to leave the package but no one was home but it states right on the order. No signature required notified FedEx. They came out the next day or I should say they sent me an email saying wrong address. Well if they got to my house the first time I could not have the right address the second time, that’s not your fault becomes your fault you sent me a email stating that you sent the wrong sunglasses so here we go when I finally received the sunglasses I opened up the box and yes they were the wrong ones so I emailed you back stated to send a picture of the item which I did I get another email saying could you please send a picture of the arms with the numbers on them which I did we’re going back-and-forth with this finally after two weeks I received my refund which I requested specially, since the nonsense I went through from day one will not be ordering anything from your company again”
“Vesile was great and very helpful. He always responded in a timely manner and went above and beyond to assist me. I really appreciated his help, and I don't often leave reviews, but I felt his hard work should be acknowledged.
Thank you, Vesile.”
“Customer service is second to none.
My order was complicated and Jenny was determined to find what I wanted.
I felt cared-for and communication was great all the way through.
Everything was prompt - ahead of the dates I'd been given.
It is SO good to chat with real people - please don't ever go to automated telephone systems!
Thank you!!”
“Pretavoir was superb - great brands at reasonable prices. I was super happy with my Prada sunglass i bought though I was sceptical at the time or ordering.”
