“Must say how brilliant and excellent customer services you have … 5 star!
I recently purchased some glasses with transitions and Essilor crystal Hr lenses and very happy with the price.
The glasses arrived just after a week but to my surprise the glasses frame I chose was bigger than my existing glasses my bad on this.
So I phoned and spoke the Rachel and she immediately helped by saying the lenses maybe able to be cut down so I selected a slightly smaller frame and returned the original frame back unused.
One week and a bit later I have the newer pair and they are just right I am and so happy that I chose to buy from Pretavoir and that your team were able to recut the lenses. It’s so re asssuring and highlights the exceptional service provided by you. aA big thanks to all involved David Smith”
“When I found that the pair of sunglasses I wanted on your website were out of stock I requested that I be notified when back in stock. I have done this many times before at other retail websites. I have rarely heard back from anyone. To my surprise you wrote back quickly to tell me that you would search for a pair from your suppliers. Within a week or two you wrote again to tell me that you were able to get them back in stock. This is, in my opinion, exceptional customer care. Kudos to you! I also, by the way, love the sunglasses!”
“Excellent service, price and product. Two day free recorded delivery if you sign up for news letter, we sit easy to navigate.
Would certainly recommend using.”
“I’m hoping that I can get 20% discount on my next purchase because technically I should have got an extra 10% because it was my first time to purchase from Pretavoir,
Fashion eyewear did it to me.
If you do so I’m going to purchase another Cartier
Thanks”
“I’m hoping that I can get 20% discount on my next purchase because technically I should have got an extra 10% because it was my first time to purchase from Pretavoir,
Fashion eyewear did it to me.
If you do so I’m going to purchase another Cartier
Thanks”
“Quick delivery to Aus (better then Australia post lol)came in 4 days.
Love my Gucci Sunglasses, Packed really well and even colour match all the wrapping to the case which gave it a personal touch. will buy again .”
“Purchased Oakley wingfold frame. I wanted Blue. However due to supplier issues there was a considerable wait. I rang and asked for an alternative,I selected gray. I was told it would be a week
Indeed it was delivered on a Sunday. Really well packaged. I am delighted at the quality of this frame. I was kept in touch through the process, a little longer than I wished for. However the wait was worth it. A truly delighted customer. Many thanks. Gary”
“I ordered 2 sunglasses
I received only one and they refunded the money to me but I ordered it outside the country so it cost me
The service was good and they responded fast”
“Very disappointed with the communication I received from customer services. I had to contact them as royal mail delivered my parcel but it wasn't at my property. They told me to write a note and leave it on the door for the postman and that they would contact royal mail on my behalf and then I never heard anything again.
I ended up going on a big hunt for my parcel as it was for a gift. After 5 days I managed to locate my parcel after knocking on pretty much every flat door in my estate.”
“They have a lot of choices for glasses. In addition, their customer service are professionals. I’m glad that my order arrived to me safely and as I requested it.”
“It did not make me feel happy. Had to chase your company for details of when my purchase would arrive to be told I would be getting an email the day before to advise me. Two days later after no confirmation there’s a knock at the door with a guy delivering my purchase. What happened to all the correspondence I should have had.”
