“I’ve used Pretavoir twice and found it excellent and well priced. I had a couple of questions which were addressed promptly and the sunglasses were delivered on time and well packaged. I would definitely recommend it.”
“Ordered the glasses which arrived in good time and in excellent condition. I can not fault the service that I received and wouldn’t hesitate to use them again or recommend pretavoir to a friend.”
“I should get my Emporio sunglasses two days ago.
Royal Mail sent back the parcel to the predator as the label has my postcode and email address only, so it was impossible for the postmen to identify the recipient. I requested an instant refund as I never received the goods; I but they refused to do so until they receive it.
And that is bad. Delayed in development Scotts sending away parcels with an email address instead door number and they tell the customer to wait for their money?
What would happen if this parcel lost in transit? Would I never get the refund?
Stay away from them.”
“I bought my raybans and changed my mind te size, they happily accepted returned and sent out the others. Also my case button broke and they replaced the case no questions. Always polite, refunded as promised. About to get another happy days”
“Don’t buy from them! It’s a scam. I’ve ordered sunglasses and they’ve sent me box with... empty sunglasses case! They refused to sort it out with Royal Mail, very rude and abusive language; once I’ve reported them they were ignoring my messages.”
“Bought a pair of glasses and the arm screw became loose after a few month, contacted them for advice which I ignored and then lost the loose screw. They then sent me out a replacement after contacting them even though I had bought the glasses around a year before”
“Fake Dior sunglasses! I had a Dior Technologic sunglasses for 3 years bought from Dior store in Manhattan. Recently somebody stole it, so I ordered the exact model and color from this website. When they sent me my order, as soon as I opened the box, I got shocked because of the difference from my original one. I could easily notice that lenses are fake because I had it before. If a buyer buy this for the first time, she would think that this is authentic. The lenses were much more light color and clear. Then I called them, and they accepted the lenses were changed but they accused DIOR that they hadn’t test the product before release!!!! Which is impossible. I never ever again will shop anything from them; because you pay the price for original but you’ll get fake!”
“Absolutely excellent customer service. Ordered 2 pairs of Porsche sunglasses for my partner. Free returns for the pair we didn't want to keep and very fast refund, no quibble..”
“They sell factory seconds, so old stock with scratches on. This is confirmed by an ex employee on glasshouse.
My gripe is their utterly tripe service.
The quality of the lenses are poor, that after less than 8mths they look old.”
Hi Justin, another review site that you have found to continue your tirade. You tried to trick us into supplying prescription glasses for your daughter who is in her early teens. We don't provide prescription glasses to children. You wanted to save money by using our service. I'm sorry that our refusal has upset you so much..
“scam..!!! avoid it at all cost been a week running behind them about my delivery which was next day,,all they do is blame it on Royal Mail delivery when did a cross check item was never sent only. such a scam...”
