Name: Prestige Hampers
Rating: 4.71

“Hi my name is Micheal Huggins, british but live in Spain, on your booking out page it wouldn't let me put the country of residency and this made me have to use my Facebook count to log on, something I feel is unnecessary, there should be a way of putting Spain in on your address register so that my billing details are logged properly and safely. This will probably be the last time I use your site unles you can accolades overseas veterans. Mike Huggins ex WO2 British Army.”

Helpful Report

Posted 3 months ago

Hi Mike, Thank you for your review and for sharing your experience with us! We appreciate your feedback regarding the checkout process and the challenges you faced with entering your country of residence. We understand how important it is for our system to accommodate all customers, including those living abroad. Your suggestions will certainly be taken into account as we work on improving our site. We hope you’ll consider giving us another chance in the future! Best regards, Tom

Posted 3 months ago

“Went smoothly, until you automatically entered my address, which has since changed. Why don't you hace the option of updating one's address. If Amex denies this order, because the address has changed, I will be furious!!!”

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Posted 3 months ago

Hi Carole, Thank you for your review and feedback. I’m sorry to hear that your address was automatically entered incorrectly. We understand how important it is to keep your information updated, and your suggestion for an address update option is very helpful. I can see that this order has been accepted on our side. Best wishes, Tom

Posted 3 months ago

“This is I think the third time I have used your site. The end result has been good and the recipients have been delighted with their hamper. Unfortunately I am not on the same planet as your website provider. I am 72 and a regular user of the internet but by no means an expert. But I found it difficult to compare different hampers and then to pay i lost the order a couple of times and had to start again. It took me an hour and a half to complete.. I am sure the recipient will be delighted with her hamper and I will forget the hassle I had until I am halfway through paying and have to start from scratch for the third time. Then I might just throw my toys out of the pram”

Helpful Report

Posted 4 months ago

Hello Michael, Thank you for your feedback and for being a returning customer! We’re glad to hear that the recipients of your hampers have been delighted. However, we sincerely apologise for the difficulties you encountered while navigating our website. We understand how frustrating it can be to face such challenges, especially after putting in the effort to select a gift. Your comments about the payment process are invaluable, and we will definitely look into ways to improve the user experience. We aim to make online shopping seamless for everyone, regardless of their tech expertise. We appreciate your patience and hope that the recipient enjoys their hamper! Best wishes, Tom

Posted 4 months ago

“Hamper good but delivery was scheduled for Saturday and didn't come until day after Albeit would use again”

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Posted 4 months ago

Hello Mrs Page, Thank you for your review! We’re glad you were pleased with the hamper, but we apologise for the delay in delivery. We understand how important it is for everything to arrive on time, and your feedback helps us improve our service. We appreciate your willingness to give us another try and look forward to serving you again! Best wishes, Tom

Posted 4 months ago

“The gift hamper was an ideal thank you gift for our friends, the delivery and timing was very good. However resetting my password was very clumsy, took to two tries, had to re-enter my order 😐”

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Posted 4 months ago

Hello Mr Mcdonald, Thank you for your review! We're thrilled to hear that the gift hamper served as an ideal thank you for your friends and that the delivery met your expectations. However, we sincerely apologize for the inconvenience you faced while resetting your password. Your feedback is invaluable, and we'll work on improving that process to make it smoother for our customers. We hope to serve you again soon! Warm regards, Tom

Posted 4 months ago

“A little disappointed at what we received for the money. Probably should have studied the contents closer.”

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Posted 4 months ago

Hello Neil, Thank you for sharing your feedback with us. We're sorry to hear that the hamper did not meet your expectations. We appreciate your honesty and encourage you to check the product details for future orders, as we strive for transparency in our offerings. Your input is invaluable as we work to improve our services. Warm regards, Tom

Posted 4 months ago

“It would be a great improvement if when browsing the hampers to be able to step forward or back to compare alternatives.”

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Posted 5 months ago

Hello Geoffrey, Thank you for your feedback! We appreciate your suggestion regarding the navigation while browsing our hampers. We're always looking for ways to improve the customer experience, and your input is invaluable. We hope to have you back soon to explore more options! Warm regards, Tom

Posted 5 months ago

“Good choice”

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Posted 5 months ago

Hello, Thank you! We're glad you think so! We appreciate your support and look forward to serving you again soon!

Posted 5 months ago

“Wasn't impressed with the checkout process”

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Posted 5 months ago

Thank you for your feedback. I’m sorry to hear that the checkout process didn’t meet your expectations. We’re always working to improve our online experience, and your insights are helpful. If there’s anything specific you’d like to share about the issues you encountered, please feel free to let us know—we’d love to make it right.

Posted 5 months ago

“the flowers didnt match with the one from the picture”

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Posted 6 months ago

Hello, Thank you for your review. I’m sorry to hear that the flowers you received didn’t match the picture. We strive to provide accurate representations, and it’s disappointing to learn we fell short this time. Your feedback is important to us, and we’d like to make this right. Please send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 6 months ago

“It is a nice hamper, and was very well received by the recipient, but it seems scandalously overpriced for what it is. About £80 for two bottle of wine, some cheese, and some crackers! I will just buy a wicker hamper next time and fill it with stuff from Aldi!”

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Posted 8 months ago

Hello Thomas, Thank you for your feedback. We're glad to hear that the hamper was well received by the recipient, but we're sorry to learn that you felt it was overpriced. We strive to offer high-quality products, and our pricing reflects the premium items we carefully select for our hampers, as well as the presentation and convenience of gifting. However, we understand that value is important, and your suggestion about creating your own hamper is a great idea for those who prefer a more hands-on approach. We appreciate your thoughts and will take them into consideration as we continually work to improve our offerings. Thank you for choosing us, and we hope you’ll consider us again for future gifts.

Posted 8 months ago

“The web page is fine until you come to order and then it's complete chaos takes payment or does it think your orde is complete no it isn't it's bizarre”

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Posted 9 months ago

Hello Sarah, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 9 months ago

“Unfortunately, despite pre ordering weeks in advance to ensure plenty of time, my brother’s 60th birthday gift was delivered a day late! Disappointing as I live in Australia & my brother in the UK. It ruined the surprise. Irrespective, I will continue using PH as the product is excellent & website easy to navigate.”

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Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“The most user unfriendly website I have used in a long time. It was not intuitive and quite illogical at times. Lacked or could not find features that are usual on this type of website.”

Helpful Report

Posted 1 year ago

Hello Tom, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 1 year ago

“Not as expected,a bit disappointed.”

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Posted 1 year ago

“Pleased with the item thank you. J.Lillywhite.”

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Posted 1 year ago

Dear Jean, thank you so much for taking the time to share your wonderful feedback about Prestige Hampers. We're thrilled to hear that you had a great experience with our service! If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. Our friendly customer support team is always here to help, ensuring that you have an exceptional experience with Prestige Hampers every time. Once again, thank you for your kind words, Jean! We truly appreciate your support. Warm regards, Prestige Hampers Team

Posted 1 year ago

“I was disappointed at the size of the basket - I’d expected it to be bigger gift got what it had cost.”

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Posted 1 year ago

Hello Lucie, Thank you for your review. I'm sorry to hear that you were disappointed with the size of the basket. It's understandable to have certain expectations, especially when it comes to gifts. I will feed this back to our team. Warm regards, Rosie

Posted 1 year ago

“Ordered 2 Hampers that were exactly the same for both sets of parents. They arrived on time but both were different. One had a wicker hamper and one did not. Slight change to contents too. Emailed Prestige but did not get a response 🙄. Not happy!!”

Helpful Report

Posted 1 year ago

Hello Martine, Thank you for your review. I'm sorry that your experience with Prestige Hampers didn't meet your expectations, especially with the inconsistency between the two hampers and the lack of response to your email. Please could you contact our team at enquiries@prestigehampers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“The hamper was fantastic delivery was disappointing asked 23 dec was delivered 16 dec .rang customer services seven or eight times. Back to Mark's & Spencer next year”

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Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

“The hamper was very nice but when I select a delivery date I don’t expect it to turn up 4 days early”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers Reviews