Name: Prestige Hampers
Rating: 4.71

“When delivered the choclate bar was in pieces, this was meant to be a Xmas Gift, but not now.”

Posted 3 months ago

Hi George, I’m really sorry to learn that the chocolate bar arrived in less-than-perfect condition. I understand how disappointing this is, especially given the festive nature of your gift. Your feedback is important to us, and we will make sure to address these issues with our packaging and delivery processes. Thank you for sharing your experience, and we hope to have the chance to serve you better in the future. Best wishes, Tom

Posted 3 months ago

“qUALITY hMAPERS, BUT A NIGHTMARE TO ORDER”

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Posted 3 months ago

Hi David, Thank you for sharing your experience with us. I’m sorry to hear that ordering from Prestige Hampers was a nightmare for you. We always strive for a smooth shopping experience and your feedback regarding the ordering process is essential as we aim to improve. I hope you’ll consider trying us again in the future! Best regards, Tom

Posted 3 months ago

“The time it took to do a card is ridiculous. Should not be charged double delivery for same address.”

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Posted 3 months ago

Hi Sarah, Thank you for sharing your thoughts. I understand your frustration regarding the card creation time and the delivery charges. We aim to provide all our customers with a seamless experience, and I apologise for any inconvenience caused. Your feedback is valuable and will certainly be taken into consideration as we work to improve. Best wishes, Tom

Posted 3 months ago

“i ordered 2 hampers for 2 sick elderly folk for a pickup for xmas.but they were delivered to the wrong people in oposite adresses.i understand that as they werenot there names on on the goods they wont open the goods.all very confusing ,and not good for business.i shall think again next time.s w smith at sidney7smith@gmail.com”

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Posted 3 months ago

Hello, Thank you for your review. I’m truly sorry to hear about the mix-up with the delivery of your hampers. I understand how confusing it must have been for you and I can see how that would be frustrating, especially during the holiday season. I can confirm the orders have come through as they were inputted on the order form. These have not been amended by us. We appreciate your understanding and hope to have the opportunity to serve you better next time. Warm regards, Katie

Posted 3 months ago

“Unfortunately, the hamper I ordered was not good value for money, and the delivery charge was expensive. Since placing my order, I've come across other hampers that offer better value, as they include more products and free delivery.”

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Posted 4 months ago

Hello Janette, Thank you for taking the time to share your feedback. I’m sorry to hear that you found the hamper to be lacking in value and that the delivery charges didn’t meet your expectations. We always aim to provide competitive options, and we appreciate you bringing this to our attention. Your insights are important to us, and we will use them to enhance our offerings for our customers in the future. We hope you'll consider us again! Best wishes, Tom

Posted 4 months ago

“Website very difficult to navigate,presentation is much too small.Don't automatically tick the presentation card box.Your website can be much improved with a little thought. Website user D J Adam.”

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Posted 4 months ago

Hello, Thank you for taking the time to provide your feedback. I’m sorry to hear that you found our website difficult to navigate and that you weren’t satisfied with the presentation options. We aim to create a seamless shopping experience, and your comments will certainly help us to improve our design and functionality. We appreciate your suggestions and hope you'll consider visiting us again in the future! Best wishes, Tom

Posted 4 months ago

“I was very disappointed and so was the person who's birthday it was, where was the flowers shown in the picture,2 wine glasses, more biscuits as laid out, your picture shown is very misleading, and to find that the hamper has now been reduced in price since i purchased it is very annoying,I look forward to hearing from you and how you tend to compensate for our disappointment.”

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Posted 9 months ago

Dear Claire, thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and I sincerely apologise for the disappointment caused by your recent purchase from Prestige Hampers. We do include a list of what is included in the hamper in the description on the website. However, if you could send us some photos of the items received to enquiries@prestigehampers.co.uk with your order number and 'REVIEW' in the subject line, we would be happy to look into this for you. Best wishes, Tom

Posted 9 months ago

“Not happy with your order website. Difficult to understand and check. This survey is also inappropriate because its asking about future things - ie was delivery on time!!. I've only just ordered!!!! In any event I dont want to ask the recipient all the details below. They may feel embarassed to say since it is a gift.”

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Posted 10 months ago

Dear Judith, thank you so much for taking the time to share your feedback about your experience with Prestige Hampers. We truly appreciate customers like you who provide valuable insights that help us improve our services. We want to sincerely apologise for any inconvenience caused by the difficulties you encountered while trying to understand and check our website. We understand how frustrating this can be and we are actively working on making it more user-friendly. We genuinely appreciate your feedback and are dedicated to making things better for our valuable customers. Once again, thank you for sharing your thoughts with us. We value your business and look forward to serving you better in the future. Kind regards, Rosie

Posted 10 months ago

“It was extremely difficult to complete the purchase Hated thats If they deliver well then this rate will change. I do not see my message anywhere and I had to keep starting again. At one point there were two gifts. The site might need review”

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Posted 1 year ago

Dear Linda, thank you so much for taking the time to share your experience with us at Prestige Hampers. Your feedback is incredibly valuable to us, and we truly appreciate your honesty. We sincerely apologise for the difficulties you encountered while trying to complete your purchase. We understand how frustrating and time-consuming it can be when the website does not function as expected. We're sorry for any inconvenience caused by the multiple instances of starting over or experiencing issues with your message not being displayed. I can confirm the message is on the order. Your suggestion to review our site is duly noted. We are always striving to improve our platform and ensure a seamless shopping experience for our customers. Best wishes, Katie

Posted 1 year ago

“Expensive for what you get. Plus, the postman said that there was an additional £5 postage that needed to be paid. Since I had paid the delivery charge, this made no sense.”

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Posted 1 year ago

Dear Audrey, thank you so much for taking the time to share your feedback about your experience with Prestige Hampers. We truly appreciate your honesty and for bringing these issues to our attention.

Posted 1 year ago

“Great shame, our company contacted Presitge Hampers regarding receiving no tracking details to monitor progress of our order. We used the ‘contact us’ form with our contact details plus order number as requested. Orders should receive tracking updates. We had to contact our customer to see if they received our gift hamper. When Prestige Hampers contacted us they asked for shipping address. Was too late by then. Next year orders we will select another Hamper company.”

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Posted 1 year ago

Hello Kuul, Thank you for your review. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Warm regards, Rosie

Posted 1 year ago

“Last year and again this year, you ask what day do we need the delivery, and you delivered a week earlier. Will shop around next year.”

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Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

“Why deliver on the 13th when we asked for the 20th”

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Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Prestige Hampers. We appreciate your feedback and apologize for any inconvenience caused. We want to make sure every customer is satisfied with the products and services we provide. I am so sorry to hear that your order has been delivered earlier than expected, and for any inconvenience this may have caused you. In peak periods such as Christmas, Valentine's Day and Mother's Day, please be advised that orders can be delivered early to avoid network congestion within Royal Mail dispatch.

Posted 1 year ago

“I specified a daye and it was dellivered 5 days early not really good enough when its a Christmas present. Customer Service reply read the terms and conditions basically tough. Have used before no problems and very happy what a shame but i will not be using again.”

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Posted 1 year ago

Thank you for taking the time to provide us with your feedback on Prestige Hampers. We apologize that your experience was not satisfactory and we understand your disappointment in having your Christmas present not delivered on your desired date. It is unfortunate that customer service directed you to read the terms and conditions rather than providing a helpful response and we will look into this situation. We would be grateful if you can provide further insight as to how we can make things better. Your input is highly valued and appreciated. Thank you for taking the time and we look forward to hearing from you soon.

Posted 1 year ago

“I got an option of a date I would like it to delivered to a family member as a gift but it ended up much later If they cannot commit to this then they should give you the option as nobody was in the day it was getting delivered and a bit of hassle now to collect it.”

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Posted 1 year ago

Thank you for taking the time to leave us your review, David. We are sorry to hear that the delivery of your gift hamper happened much later than the date you requested. We do understand how inconvenient and frustrating this must have been and we apologize for the inconvenience. We apologize for not delivering your hamper on the date you selected and for any hassle that you have experienced now to collect it. Once again, thank you for this feedback. We value your opinion and take this kind of feedback very seriously.

Posted 1 year ago

“Hello to be honest the payment page is a nightmare , needs to be made super simple .”

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Posted 1 year ago

Hello Timothy, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 1 year ago

“Your products are good, but your website was very frustrating to use. First, I was ordering 2 items for delivery to the same address, and had to enter the delivery information and message twice. It seems that you should have a feature which would allow a customer to send multiple items to 1 address. Second, after entering my credit card info, the web-site said it was accepted. Then, I tried 3 times over the space of 5 minutes to click on the ORDER NOW button, and there was no response. Then I engaged the CHAT BOT for help, and all it could do was say that it didn't understand and would contact an agent....but all the agents were unavailable. Finally, a few minutes after that, the payment section of the checkout screen said that my order was received. A few minutes after that, the page converted to a confirmation page with my order number. In summary, happy with the products, unhappy with the web page experience.”

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Posted 1 year ago

Thank you so much for sharing your experience, William. We really appreciate you taking the time to let us know your opinion and apologize for the frustration you encountered while ordering with us. We understand that it would be more convenient for customers to be able to send multiple items to the same address in one go and understand the issues you’ve encountered with the live chat facility. I will pass your comments on to the relevant team to be looked into. Again, many thanks for your valuable feedback.

Posted 1 year ago

“Getting difficult to order more than 1 sample of the same product. And you charge twice the delivery.... Not sure I will continue to order with you. Regards, Evelyne Jourdren”

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Posted 1 year ago

Dear Evelyne Jourdren, We truly appreciate you taking the time to provide us with your feedback about Prestige Hampers. It is very important to us that our customers are satisfied with our services and products, and we regret to hear that yours was not to your expectations. Kind regards, Tom.

Posted 1 year ago

“I found the site difficult to navigate especially the payment screen as the chat box got in the way.”

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Posted 1 year ago

Thank you so much for your feedback, Janet! We really appreciate you taking the time to let us know about your experience. We're sorry that you found it difficult to navigate, especially regarding the payment screen and the chat box getting in the way. How can we improve in this area to make things better for you?

Posted 1 year ago

“The website was awful to access via mobile devices - the page wouldn't let me proceed after inputting delivery address or any other details and therefore I had to log in onto a friend's laptop / desktop to actually place the order. I asked other family members and friends to attempt to see if they shared the same issue and they did. At points where either payment or delivery details were required, the screen did not have a button to proceed, so we were stuck on that page. Because of this I was unable to order the Hamper and wait until I had access to a computer, which I do not own. I definitely think this needs to be reviewed as it makes purchasing products much more difficult.”

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Posted 1 year ago

Hello James, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers Reviews