Name: Prestige Hampers
Rating: 4.71

“Disappointing. Definitely won't be using them again. Hamper is now 3 days late. Tracking says its gone to Ireland, not Scotland. The people it was going to have broken up for Christmas. So won't get it until they get back. So the ham and salmon in the hamper will be pretty rank by the time they get it, if it actuallygets there. Customer service has been useless in sorting it out. Offered a £5.99 refund on a £470.35 hamper.”

Helpful Report

Posted 3 months ago

Hi Nicholas, I’m truly sorry to hear about your recent experience with us. It’s disappointing to know that the delivery did not meet your expectations, especially during the festive season. We value your feedback regarding customer service and shipping, and we will work diligently to address these issues moving forward. Our customer service team have reached out via email. Best regards, Tom

Posted 3 months ago

“I purchased a Christmas Chocoholic hamper, as I bought two for friends, they never complained, so I thought I'd buy one for myself. What a disappointment, never again.”

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Posted 3 months ago

Hi Graham, Thank you so much for your amazing 5-star review! We're absolutely delighted to hear that your friends were over the moon with their hammer. Best wishes, Tom

Posted 3 months ago

“Delivered on the wrong day. Won’t be using again”

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Posted 3 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your order was delivered on the wrong day. This is certainly not the experience we aim to provide, and I understand your disappointment. We do advise on the website that some orders may be dispatched early to avoid peak congestion and ensure delivery in time for Christmas. Warm regards, Rosie

Posted 3 months ago

“I couldn’t believe how little there was in the hamper for £50! More fool me for not checking.”

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Posted 3 months ago

Hello Simi, Thank you for your feedback. I’m genuinely sorry to hear that you felt the hamper did not meet your expectations. We strive to provide value in all our offerings, and I understand your disappointment in this instance. We are committed to maintaining the highest quality standards, and your comments will help us improve our processes moving forward. Warm regards, Katie

Posted 3 months ago

“Ignored on chat , rude!!”

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Posted 3 months ago

Hello Leanne, Thank you for your review. I can see that the agent you spoke to responded to the chat and sent over the invoices as requested to your email address. Warm regards, Katie

Posted 3 months ago

“Extremely difficult to place an order. Had to do it 4 times and felt like giving up. Did not ask for premium next day delivery and resent paying the extra £5.99 but there was no way to opt out of premium delivery even though I gave 16 December as the delivery date. Hope that the confirmation will show the correct details. Fingers crossed”

Helpful Report

Posted 4 months ago

Hello Ursula, Thank you for your feedback. I’m sorry to hear that you faced challenges while placing your order and that the premium delivery option wasn’t clear. I can confirm this is our standard delivery option, there is no way to opt out of this. I hope the confirmation meets your expectations, and we appreciate your patience throughout this process. Best wishes, Tom

Posted 4 months ago

“Not good at all - I have moved and couldn't change my billing address - now there is an error in the order! Took absolutely ages to fill in very fed up don't know whether to try again”

Helpful Report

Posted 4 months ago

Hello Hilary, Thank you for sharing your experience with us. I’m sorry to hear about the difficulties you encountered while trying to update your billing address, and I truly understand how frustrating this can be. We're constantly working to improve our process to make it more user-friendly, and your feedback highlights areas in need of attention. I have sent an email confirming the details for you. Best wishes, Ellie

Posted 4 months ago

“Website pricing erroneous”

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Posted 4 months ago

Hello, Thank you for your feedback. I'm sorry to hear that you've encountered issues with our website pricing. We strive to ensure that all information is accurate and up-to-date, and I apologise for any confusion this may have caused. Please know that your input is valuable to us, and we will review our pricing processes to prevent this from happening in the future. Best regards, Tom

Posted 4 months ago

“I am currently receiving one of the worst pieces of customer service from this company. No empathy or any type of service, quoting their terms and conditions to me and seeming pleased with themselves that they have responded to my query within two days.”

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Posted 5 months ago

Hello, Thank you for your review. I’m very sorry to hear about your disappointing experience with our customer service. Providing helpful, empathetic support is important to us, and it’s clear we missed the mark here. Quoting terms and conditions without addressing your concerns personally is not the service we aim to deliver. Thank you for your feedback—it helps us improve. Warm regards, Katie

Posted 5 months ago

“Really disappointed with this company. Happy to take your money but not happy to help with the delivery. Found them very unprofessional. Currently still waiting on my order.”

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Posted 6 months ago

Hello, Thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 6 months ago

“Reason for poor rating is in spite of constant messages to Georgia my gift has still not been delivered. It appears to be stuck at the sorting office since last Sunday. Very very frustrating and dlsappointing”

Helpful Report

Posted 6 months ago

Hello Derrick, Thank you for your review. We’re really sorry to hear about the delay and frustration you’ve experienced with your delivery. This is not the level of service we aim to provide. I can see that our customer service team is still looking into this for you. Warm regards, Katie

Posted 6 months ago

“Actually horrific customer service by Jennifer R. Royal mail misdelivered my package and they are actively trying to be unhelpful. I understand it’s not their fault but am not even asking for a refund or anything but for them to just raise a claim with royal mail as they are the senders. During my correspondence with Jennifer they have actively trying to be as unhelpful as possible to do a 5min job. Worst customer service I have ever encountered truly horrific. AVOID this company at all costs.”

Helpful Report

Posted 6 months ago

Hello Kenny, thank you so much for taking the time to share your feedback about your experience with Prestige Hampers. We genuinely appreciate your honesty and value your perspective. We would also like to extend our sincere apologies for the issues you encountered during the delivery process. We understand how frustrating it must be to have your package misdelivered by Royal Mail, and we apologise for any inconvenience this may have caused. We apologise for the correspondence you experienced and acknowledge that this falls far below our usual standard of customer service. Once again, we appreciate your feedback and thank you for bringing this to our attention. We are committed to learning from this experience and making the necessary changes to prevent such incidents in the future. Warm regards, Prestige Hampers Team

Posted 6 months ago

“Very difficult to navigate page”

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Posted 7 months ago

I’m sorry to hear that you found our website difficult to navigate. We appreciate your feedback and will work on improving the user experience. If you have any specific issues or need assistance, please don’t hesitate to contact our customer service team. Thank you for bringing this to our attention.

Posted 7 months ago

“Order a prestige hamper for my brother in law for a birthday gift. I was then informed two days later that it could not be delivered to Northern Ireland as it contained food items. This was not made clear anywhere that I could find on the website. Very disappointed as it clearly stated that they delivered to N.I. Still waiting on a refund.”

Helpful Report

Posted 7 months ago

Hello Martin, Thank you for taking the time to leave a review. I’m truly sorry to hear about the inconvenience you’ve experienced with your order. It’s certainly not our intention to mislead or cause frustration. We appreciate your feedback and will review our website to make sure this information is clearer. Thank you for bringing this to our attention, and we apologise for any inconvenience caused. I can confirm that your refund has been processed, so should be back in your account in the next couple of days. Warm regards, Rosie

Posted 7 months ago

“Booked for delivery on a certain date as per the purchasing process for a birthday hamper. Delivery was not made on that day. Very dissatisfied”

Helpful Report

Posted 7 months ago

Hello Andy, We sincerely apologise for the missed delivery on such an important day. This is not the experience we aim to provide, and we understand your disappointment. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 7 months ago

“Terrible service . Customer service were unhelpful . Breware of the terms and conditions as whichever way you look at it prestige hamper wins . I ordered a hamper for a significant wedding anniversary and it didn't arrive in time and delivery date required and was told by customer service that it that they have a 3 day window as set out in their T&Cs . I have written to them and nobody has bothered to come back tome . Will never use them again. The hamper came one day date as royal mail their distribution partner didn't even attempt a delivery .”

Helpful Report

Posted 8 months ago

Dear Rekha, thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Hampers. We truly appreciate customers like you who share their thoughts and concerns, as it helps us improve our services. We sincerely apologise for the inconvenience caused by the delayed delivery of your hamper, especially for such a significant occasion. We understand how important it is to receive items on time, and we apologise for falling short of your expectations. We strive to make every customer's experience a positive one, and we're truly sorry that we did not meet your expectations this time. We will feed this back to the appropriate departments. Warm regards, Rosie

Posted 8 months ago

“I am extremely disappointed with the service I received regarding order "Birthday Delight." I placed my order on the 8th of July with a requested delivery date of the 13th of July, which was my daughter's birthday. I was charged extra to ensure the delivery would be made on this specific date. However, the delivery was not completed on the 13th, but instead on the 14th, completely spoiling the birthday surprise I had planned. The delay in delivery has caused significant disappointment, as I was unable to travel to the UK to be with my daughter on her birthday. I trusted your service to deliver on time, especially given the additional charges for a specified delivery date. The failure to meet this commitment is truly shocking and unacceptable. Given these circumstances, I would request a full refund for this order. I am deeply dissatisfied and feel that this refund is the least that can be done to address the situation. I will never use their service again and not recommend to anyone,”

Helpful Report

Posted 8 months ago

Hello, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. I can see you are now in contact with a member of our customer support team. We hope this can be resolved. Kind regards, Tom.

Posted 8 months ago

“Ordered my fruit hamper which I will say came pretty quick but I did request it come on Monday but got delivered on Sunday day before When I received order I was completely gutted as was nothing like the basket I ordered it was just a flimsy wooden crate the ones you can buy in pound shop and looked cheap and awful I got in touch with prestige but was told it is on their site saying substitutes will be made to the same standard or above well this certainly wasn't same standard or above it was a disappointment to say the least Surely if they haven't got that basket in stock don't take people's money False advertising I wish I could upload photos of what I ordered to what I received then people can see why I am a very unhappy customer especially as this was a special gift to someone who has come to the end of the adoption process and this was moving in day Will not use again and if I was you look on different site then you might not be disappointed”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Hampers. We appreciate customers like you who let us know about their concerns and experiences, as it allows us to continuously improve our services. We would like to apologise for the inconvenience you faced regarding the delivery day of your fruit hamper. We understand that receiving the hamper a day earlier than requested was not the experience you had hoped for, and we are sorry for any disappointment or inconvenience this may have caused. Furthermore, we apologise for the difference in the basket you received compared to the one you had ordered. Our website does state that substitutes may be made to the same standard or above, and we regret that the substitute provided did not meet your expectations. We understand how important it is for gifts to be special, especially in such important moments like the one you mentioned. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 9 months ago

“I had 2 Hampers sent to the same address for the same day , my Uncles birthday and it arrived 2 days late , completely disappointed”

Helpful Report

Posted 11 months ago

Dear Dean, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Hampers. We truly appreciate it when our customers share their thoughts and concerns with us, as it helps us improve our services. We would like to sincerely apologise for the inconvenience caused by the late delivery of the hampers for your uncle's birthday. We understand how crucial it is for special occasions to be celebrated on time, and we deeply regret falling short of your expectations on this occasion. Please accept our sincere apologies for any disappointment caused. Once again, we genuinely appreciate your feedback, Dean. Warm regards, Rosie

Posted 11 months ago

“Ordered x2 hampers to arrive on Easter Sunday. Saturday evening recieved notice that delivery would be Tuesday. Numerous reviews followed with other customers also having same issue”

Helpful Report

Posted 1 year ago

Dear Jannina, Thank you so much for taking the time to share your feedback about your experience with Prestige Hampers. We truly appreciate customers like you who provide us with valuable insights into our services. First and foremost, we want to apologise for the inconvenience you experienced regarding the delayed delivery of your two hampers, especially on such a special occasion as Easter Sunday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers Reviews