Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,646 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers 5 star review on 27th April 2025

Elizabeth Darling-Mortimer

Prestige Hampers 5 star review on 23rd April 2025

723

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received afternoon tea box from a friend . Ordered on 09 December and delivered on 12th. Chocolate loaf cake was out of date on 10 December , one day after it was ordered. Had I waited to open it on Christmas Day would have been more out of date. All other items were fine but so disappointed witn the chocolate loaf cake. Order ref 06594475.”

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Posted 2 years ago

“The recipient said that it arrived despite the fact I received no notification of dispatch as an email informed me that I would receive dispatch notification”

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Posted 2 years ago

“The website is very difficult to use if you have an overseas address and your chat bot is not 24 hours.”

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Posted 2 years ago

“Good choice of products. Website is clunky. Confirmation email makes no mention of delivery details or date. Now nervous that the delivery will be late.”

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Posted 2 years ago

“I wanted to send multiple gifts to the same address but could not find a way of doing this without paying multiple delivery charges, No-one was available on the chat and no one came back to me from customer services in time so I had to change my plans. A little bit disappointed that there was no way to speak to a real person to clear up my options quickly. Next year I will be more organised so I have time to shop around properly!”

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Posted 2 years ago

“Deliivery Late still ok”

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Posted 2 years ago

“Hi so far the hamper hasn’t been delivered So I can’t comment”

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Posted 2 years ago

“Product okay but delivery which was a gift was made a week earlier than requested”

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Posted 2 years ago

“I await comments from the recipients about the Quality of the Hamper contents! Your Delivery Service is EXCELLENT, if it's carried out to the Date offered, at short notice! YOUR WEBSITE IS ABYSMAL!!!! IT HAS TAKEN ME 3 HOURS TO ORDER 4 ITEMS! FIRSTLY CONTENTS OF EACH HAMPER SHOULD BE LISTED ON THE MAIN PAGE, TO AVOID THE NECESSITY TO GO 'BACK & FORTH' TO MAKE COMPARISONS! THEN WHEN PLACING ORDER IT KEEPS DELETING PREVIOUS ITEMS, WHILE OFFERING THE ITEM LAST ORDERED AGAIN INSTEAD OF THE NEW ONE YOU WISH TO PURCHASE! WHEN YOU ATTEMPT TO DELETE THESE UNWANTED ITEMS IT DELETES THE PREVIOUS ITEM YOU'VE JUST ORDERED AND DO WANT! i'VE HAD TO ENTER ALL MY ITEMS AT LEAST TWICE AND SOME FOUR TIMES! AN ABSOLUTE NIGHTMARE FOR AN 'OLDIE'! (I'M 89!)”

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Posted 2 years ago

“Your website is infuriating. I tried 4 times on my phone to make a card with photo upload but there was a speach bubble in front of the continue arrow, which meant that I couldt proceed´. so I tried on my laptop and a similar problem occured whereby there was no way of proceeding because of the way the website is arranged. So I gave up and just ordered the hamper´! wasted loads of time, didnt get what I wanted and Prestige lost revenue. And consequently next time I may go elsewhere.”

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Posted 2 years ago

“The Hampers are nicely and securely packed and in good price but they charge £5.99 per item per delivery so if you order 3 of them you actually paying £18 for delivery to your home which is quite bad.”

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Posted 2 years ago

“Had a lot of problems logging in as a returning customer and had to make at least 3 phone calls to your CS dept. Managed to log in myself eventually but all this took at least and a bit hours.”

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Posted 2 years ago

“Ok, but next day delivery at £5.99 extra is added automatically, and can not be disabled even though it says optional!”

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Posted 2 years ago

“My order arrived very early which I don't mind but arrived in quite a big box and makes the gift not look great. Think the picture is very misleading.”

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Posted 2 years ago

“Hamper appeared great, but should have been delivered yesterday and still not arrived and no word from carrier.”

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Posted 2 years ago

“Not Hampers fault Royal Mail failed to deliver on the 13th saying I wasn't in, which I was , nor did they deliver to the alternative safe place Royal Mail say will try again on Friday 16th”

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Posted 2 years ago

“The website was fine, my only criticism would be the payment page, the total and coupon bit should be before/above the card/payment bit, both for ease, clarity and the feeling of honesty of the transaction.”

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Posted 2 years ago

“Although I specified the delivery date on the calendar provided during the order, both of the packages delivered 5 says before the planned delivery date. One of the receivers were out of town and their neighbour had to keep the big package for 5 days. Product is good but logistics capabilities can be very important too.”

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Posted 2 years ago

“Great hampers but adding a personalised card was sooooo difficult that I gave up!!!”

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Posted 2 years ago

“Website difficult to navigate.”

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Posted 2 years ago

Prestige Hampers is rated 4.7 based on 33,646 reviews