Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,617 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good. Ordering was easy. Plenty of choice (offering looks good) Hope my expectations are met with the product”

Helpful Report

Posted 3 months ago

Hi Andrew, Thank you for your great 4-star review! We're pleased to hear that you found our ordering process easy and enjoyed the variety of choices we offer. We hope our products meet your expectations and bring you joy! Best wishes, Tom

Posted 3 months ago

“Great service! I bought a hamper for a friend after 9pm and it was delivered the following day. Thank you. The website though not too easy to use. After I’d chosen the hamper, couldn’t just put it in a basket and continue to browse. I had to go to checkout. Then the hamper and message I wrote disappeared when I tried to reset my password, so had to start the whole process again. I couldn’t just checkout as guest without logging in. Pleased that my friend got the gift!”

Helpful Report

Posted 3 months ago

Hi Marilyn, Thank you for your thoughtful 4-star review! We're really glad to hear that the service met your expectations and that your friend loved the hamper. We appreciate your feedback regarding the website experience, as we strive for improvements. Your insights are invaluable as we work to enhance our customers' journey. Best wishes, Tom

Posted 3 months ago

“One order didn't have the personal message but 2 out of 3 not bad. Luckily it was a local delivery but still not the point”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review! We're sorry to hear that one of your orders didn't include the personal message, and we appreciate you bringing this to our attention. It’s important to us that every detail is perfect, and we'll work on ensuring consistency in the future. Best wishes, Tom

Posted 3 months ago

“Anything & everything I have ordered over the years has been GREAT. However, using the payment section of the website this year has been EXTREMELY challenging &frustrating. Eventually succeeded BUT was about to give up. Used your customer service email, got a ticket number but no response. Would rather have placed order via phone than wrestle with the online option.”

Helpful Report

Posted 3 months ago

Hello Margaret, Thank you for your kind review! We're delighted to hear that you've consistently enjoyed our hampers over the years. However, we’re truly sorry to learn about the challenges you faced with our payment system this time around. Your feedback is invaluable, and we will certainly pass it along to our team for improvement. If you ever prefer placing orders over the phone or need further assistance, please don't hesitate to reach out. We're here to help! Best wishes, Tom

Posted 3 months ago

“The contents were great. I received what I expected. The delivery was dodgy. Dropped off ten doors away but at least I knew where it had been delivered to.”

Helpful Report

Posted 3 months ago

Hi Paul, Thank you for taking the time to share your feedback! We're glad to hear that you enjoyed the contents of your hamper and that it met your expectations. However, we sincerely apologise for the delivery mix-up. Your comments are important to us, and we'll be sure to address this issue with our delivery team to prevent any such incidents in the future. Best wishes, Katie

Posted 3 months ago

“The order process, hamper and scheduled dispatch by Prestige Hampers is/was excellent and can't be faulted. The only reason for 4 stars instead of 5 is you use Royal Mail, the worst postal service in the world, get business savvy, protect your product and reputation and use a courier service which adheres to your customer promises rather than one which lies to your customers and chooses when they fancy delivering your goods instead of when you've paid them to deliver.”

Helpful Report

Posted 4 months ago

Hi Wayne, Thank you for your thoughtful review! We're pleased to hear that you found our order process, hamper, and dispatch scheduling to be excellent. Your feedback regarding Royal Mail is certainly valued, and we understand your concerns. We continuously assess our delivery options to provide the best possible service for our customers. If you have any more feedback or recommendations, we’d love to hear from you! Best wishes, Katie

Posted 3 months ago

“Good choice web easy to use”

Helpful Report

Posted 4 months ago

Hi Andrew, Thank you for your positive feedback! We're glad to hear you found our website easy to use. Your experience is important to us, and it’s great to know we made your shopping process straightforward. Best wishes, Katie

Posted 3 months ago

“Recipients highly delighted with my gift”

Helpful Report

Posted 4 months ago

Hi Maureen, Thank you for your lovely review! We’re thrilled to hear that the recipients were highly delighted with your gift. Best wishes, Tom

Posted 3 months ago

“The Fax number listed on the brochure is WRONG! I had to make two trips to FedExKinkos to send the fax. The Fax order was never acknowledged.”

Helpful Report

Posted 4 months ago

Hi Veer, Thank you for your feedback! We sincerely apologise for the inconvenience caused by the incorrect fax number and the lack of acknowledgment for your order. We understand how frustrating this experience must have been for you, and your comments will help us improve our communication processes. If there's anything we can do to assist you further or resolve any lingering issues, please don’t hesitate to reach out. We're here to help! Best wishes, Tom

Posted 3 months ago

“I like the products. Everything I have ordered had been delivered successfully. I do not find the website altogether easy to get around. It wasn't made clear whether I had to log in or could check out as a guest. Neither was it clear straight away as to whether I could have a different delivery address to the billing address. And now that I am logged in I can't find the logout button. But I admit that I am not a dab hand at IT. Full marks for not pre-ticking the save card details box! Too many web sites get up to that trick.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your thoughtful review! We're thrilled to hear that you liked our products and that everything was delivered successfully. We appreciate your feedback regarding the website navigation and will certainly look into making it clearer in the future. It's great to hear you appreciated our approach to handling card details as well! If you have any further suggestions, please feel free to reach out. Best wishes, Tom

Posted 4 months ago

“Very good service, website designed well, nice gifts, it's a good idea to record a video Overall I'm satisfied”

Helpful Report

Posted 4 months ago

Hello Mehrdad, Thank you for your lovely review! We're thrilled to hear that you enjoyed our service and found our website well-designed. It's fantastic to know that you liked our gift selection and the idea of recording a video! Your satisfaction means a lot to us. Best wishes, Tom

Posted 4 months ago

“Delivered quickly. I ordered two of same items for delivery on same date but only one arrived. However after contacting them it was resolved well and delivered. Very good customer service. Appreciated.”

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Posted 4 months ago

Hello Craig, Thank you for your kind review! We're so glad to hear that our customer service team was able to resolve the issue and ensure timely delivery for you. Best wishes, Tom

Posted 4 months ago

“EASY TO COMPLETE A MULTIPLE ORDER. UNTILTHE ITEMS ARE RECEIVED I CANNOT RATE THE QUALITY OF THE ITEMS”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review! We're glad to hear that you found it easy to complete a multiple order. We understand that the quality of the items is crucial, and we look forward to hearing your thoughts once they arrive. Your feedback is invaluable to us! Best wishes, Tom

Posted 4 months ago

“EVEN LESS IMPRESSED NOW COS' THE BL**DY STUPID TECHNOLOGY SUBMITTED MY 'REVIEW' BEFORE I'D FINISHEDVTHE FIRST SENTENCE! What I was about to say was, that, I was fairly satisfied, until I received the Acknowledgement Email which showed that PRESTIGE had ADDED £48 to the TOTAL for my ORDER after I'd been give a Total of £382 @ the point of 'PAYMENT', on the basis Is if which I entered my Card Details & pressed 'Pay'! I assume this 'additional' cost is the 'Delivery Charge'! When checking my Order I noticed that the 'Box" to Order Premium Delivery & Tracking facilities, was 'Ticked' altno' I had NOT requested it! I Tried to 'un-ti k' it but it resisted my attempts! As a 91YEAR OLD TECHNOPHOBE I presumed I was not supposed to interfere with it. I am certain that I had read in your ' brochure',& also 'on line', that Delivery was 'Free' especially for a large order of 8 items! (In addition to 2 I ordered a couple of days ago! I think, at the very least, this is 'sharp practice' by Prestige, & NOT WHAT I'D COME TO EXPECT from this Company! I will certainly NEVER USE YOUR SERVICES AGAIN, & will advise my many Friends & Family, to whom I've previously given glowing recommendations, to follow suit! If I had time & the mental energy I'd cancel my Order & go back to REGENCY!”

Helpful Report

Posted 4 months ago

Hello Michael, Thank you for sharing your experience with us, even amidst your frustration. I’m truly sorry to hear about the confusion regarding the delivery charges and that you encountered issues with the selection on the website. We strive for transparency and your feedback highlights an important area for us to improve. Our standard delivery option is £5.99. We do not offer free dleivery. I understand how disappointing it can be, and I assure you that we take your concerns seriously. Please know that we appreciate your past recommendations and hope you might consider giving us another chance in the future. Best wishes, Tom

Posted 4 months ago

“Prestige Hampers are a great company. Their website is good to navigate. The only thing that is annoying is when selecting an address the list is a little niggly to select. Other than that, Prestige Hampers is a great company to buy from.”

Helpful Report

Posted 4 months ago

Hello Sam, Thank you for your great review! We're delighted to hear that you enjoy shopping with us and find our website easy to navigate. We appreciate your feedback regarding the address selection and will work on improving that experience. Best wishes, Tom

Posted 4 months ago

“PRestige delivered the hamper to the correct address but not on the day I stated. The iintended recipient was at home.”

Helpful Report

Posted 4 months ago

Hello Lynda, Thank you for your review! We're glad to hear that your hamper was delivered to the correct address. We sincerely apologise for not meeting the delivery date you specified and appreciate your understanding. Your feedback helps us improve our service. Best wishes, Tom

Posted 4 months ago

“Very quick delivery! I was expecting the bottles of wine to be larger but, apart from that, everything was great.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your kind review! We're delighted to hear that you were pleased with the quick delivery and that everything else met your expectations. We appreciate your feedback regarding the wine sizes and will keep that in mind for the future. Best wishes, Tom

Posted 4 months ago

“The offer was brilliant - just what I wanted. However,as so often happens with websites, I ended up putting in my email 4/5 times, had to create an account and then needed 3/4 /whatsapp messages to verify payment. Typically frustrating - hope the delivery goes better !!”

Helpful Report

Posted 4 months ago

Hello David, Thank you for your feedback! We’re thrilled to hear that you found our offer just what you wanted. We apologise for the difficulties you experienced during the ordering process—it’s certainly not the experience we aim to provide. We appreciate your patience, and if there’s anything else we can assist you with, please let us know. Best wishes, Tom

Posted 4 months ago

“just hope it is good as the advert”

Helpful Report

Posted 4 months ago

Hello Brian, Thank you for your review! We appreciate your trust in us and hope our products meet your expectations just as beautifully as they appear in the advert. Best wishes, Tom

Posted 4 months ago

“I was happy with the service but was disappointed that after spending approx 700, a week later all the discounts appeared, if I use this again next year I will be sure to leave my order later as to be early you are penalized.”

Helpful Report

Posted 4 months ago

Hello Dave, Thank you for sharing your feedback. We're glad to hear you were happy with our service! We understand your concern about the discounts appearing shortly after your purchase. Best wishes, Tom

Posted 4 months ago

Prestige Hampers is rated 4.7 based on 33,617 reviews