Name: Prestige Hampers
Rating: 4.71

“Quality was satisfactory but hamper delivered a week prior to requested date which was a huge inconvenience. Customer service took no responsibility.”

Helpful Report

Posted 1 year ago

Hello Ian, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

“Hamper was sent as a surprise gift. It arrived several days before the requested date.Recipient not realising it was for her, left it unrefrigerated. I have not had any feedback on the contents”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

“Both hampers were not delivered on dates requested”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

“Lovely hampers but hamper was delivered a week early despite asking for a delivery date - causing food inside to spoil.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. Best wishes, Katie

Posted 1 year ago

“Our main Christmas hamper did not arrive for Christmas. Cheeses and chocolates maid it but not the main hamper. So I had one daughter who got hers happy and a very sad second daughter. Won’t order for Christmas again”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I am very sorry for this and for any disappointment caused to both you and your daughter. I have checked the tracking on your order and can see that it was delivered on the 21st of December. Warm regards, Rosie

Posted 1 year ago

“Thank you delivering as I wanted.”

Helpful Report

Posted 1 year ago

Thank you so much for the kind words, Narindra! We work hard to ensure all of our customers have the best experience possible when shopping with Prestige Hampers. We are here to help if you ever need anything in the future – please don't hesitate to reach out!

Posted 1 year ago

“Poor customer service! Approached few times customer service and rather than give assistance and find a solution they just blamed the card issuer for payment not going trough while 10 preauthorization were taken on the card used. called and was told " nothing we can do". Different issue regarding a delivery not recieved and retunred to the sender. Customer service mentioned no compensation was due and not even provided the solution to resend the hamper or refund the amount paid”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're really sorry to hear that your initial experience with Prestige Hampers has not been positive. It saddens us to hear that you were so disappointed with your initial delivery. We never want our flowers to inspire anything other than joy! We do rely on customers to provide us with the correct delivery details to ensure the order is received by the intended recipient. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Katie

Posted 1 year ago

“Hello. Bit disappointed in over look. Lacking some Christmas cheer I thought. Bit pale. The flowers in the advertisement (although an added cost) just would’ve completed my purchase but I wasn’t sure how to have both!”

Helpful Report

Posted 1 year ago

Hello Bev, Thank you so much for taking the time to leave a review and share your experience with us. I will pass your feedback on to the relevant teams.

Posted 1 year ago

“Cannot help but left feeling disappointed with prestige hampers. Whilst I recieved what I ordered, I feel decieved by the photographs on the website. I know there are descriptions of items, but literally what you get feels about a quarter of the size displayed on Web pages, making you feel underwhelmed, where as it should be the opposite. I also selected specific days for delivery (more cost) of the four baskets ordered none of them arrived on those days selected days, they all arrived earlier, which was not what I paid for, for specific reasons like I knew they were not going to be home! Also on two baskets the actual basket was broken where wood was snapped. Overall expensive for what you actually get, underwhelming, and leaves your disappointed and a little bit mislead.”

Helpful Report

Posted 1 year ago

Hello Angelo, Thank you for your review. I am very sorry to hear that you felt that the hamper did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 1 year ago

“I Have used Prestige Hampers/Flowers before but do not recall tne difficulty of negotiating Your ATROCIOUS WEBSITE! ,This was particularly evident at the 'PAYMENT' Section, which kept rejecting my Card Details, for NO APPARENT reason, wasting an extra 35minutes of my time! It was doubly annoying when 'the System', subsequently, accepted the same Card, NO change of Details!! Additionally I was disappointed with the 'Hidden' charges, which are not mentioned up front! If you intend to add a 'Delivery Charge' and, rather small minded-ly, even one for the ,Message Card'!! A bit 'petty' don't you think? Incidentally WHY Do 'Prestige' make a Charge for Delivery, when Your Competitors Deliver 'Free'? I shall be placing the rest of my many orders wuith Them!!”

Helpful Report

Posted 1 year ago

Thank you for your feedback on Prestige Hampers, Michael! We are committed to making sure our customers enjoy their experience and always appreciate your feedback. I will pass your comments on to our team.

Posted 1 year ago

“At first I was extremely disappointed. The hamper was supposed to be delivered on Friday December 17th. It was finally delivered to a neighbours house. It was wrapped in a plastic bag( dropped off by Royal Mail). It was damaged and nowhere did it state it was fragile. I contacted Your company and they said they would send a replacement. I have yet to hear from my brother. This was for his birthday. If I get a response that it has been received I would use your company again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are saddened to hear that your recent delivery wasn't treated with the care that our lovely hampers deserve! We've passed on the details of this delivery to our logistics manager. I can see a member of our customer services team has dealt with this issue. We hope the resolution is satisfactory. Kind regards, tom.

Posted 1 year ago

“Online order was simple, but we never received any delivery confirmation at the time of delivery on Dec 15th, 2023 which is odd.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Maja! We're so glad to hear you enjoyed your experience from Prestige Hampers. We strive to make customers like you happy and focus on delivering high quality, unique hampers. If you ever need help in the future, please don't hesitate to reach out to us! Kind regards, Tom.

Posted 1 year ago

“The Hamper for Wickford still has not arrived. Can you reply by email to let us know if & when delivery is due? Thankyou”

Helpful Report

Posted 1 year ago

Thanks so much for the great review, Lin! We’re so glad to hear that Prestige Hampers have been able to help you and your family members make special occasions even more special! We aim to make sure that customers have the best possible experience and we strive to provide the highest quality products. We are also continuously striving to provide the best customer service possible. We want to make sure that all of our customers are satisfied and if you need any help with anything, please don't hesitate to reach out. Thanks again, Lin! Kind regards, Tom.

Posted 1 year ago

“It's been a few years now that we have been sending the parents a Hamper for Christmas and this is the worst layout. I also had problems paying as the clearway tab took me in.”

Helpful Report

Posted 1 year ago

Hello Stephen, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 1 year ago

“Not too bad”

Helpful Report

Posted 1 year ago

Hi Natalie, Thank you so much for your positive feedback of Prestige Hampers! We take great pride in our quality products, fast delivery, and excellent customer service. We strive to make sure each and every customer is delighted with their purchase, and it sounds like we have achieved that with you. Thanks again for your fabulous review. If you need any help or advice in the future, please don't hesitate to reach out. All the best, Prestige Hampers Team

Posted 1 year ago

“It was my fault for not really looking into it but the hampers are definitely far smaller than they appear so that should be kept in mind”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Paige! We are very sorry for any disappointment caused while using our service on this occasion. I will feed this back to our supplier. Best wishes, Katie

Posted 1 year ago

“Looks ok but will not be sampling contents until christmas”

Helpful Report

Posted 1 year ago

Thank you so much for the positive review, Patricia! We really appreciate your feedback and are thrilled to hear that you've had such an enjoyable experience with Prestige Hampers. We hope the hamper is enjoyed!

Posted 1 year ago

“Hamper was well received but arrived a week earlier than requested which didn't match up with the date I wanted it to be gifted”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We do apologise for any inconvenience the early delivery may have caused. In peak periods such as Christmas, please be advised that orders can be delivered early to avoid network congestion within our third pary courier services dispatch. Kind regards, Tom.

Posted 1 year ago

“I didn't find your on-line ordering procedure at all easy to use. It took me several attempts to get to order confirmed !!!”

Helpful Report

Posted 1 year ago

Hello Ray, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 1 year ago

“A little disappointed with the content in previous years we had much more my opinion is that it is not value for money any more.”

Helpful Report

Posted 1 year ago

Thanks for the great review Stan! We're so glad to hear that Prestige Hampers was able to make such an impression. We appreciate your kind words about our attention to detail and outstanding customer service. Our team puts a lot of effort into making sure our customers have a positive and enjoyable experience when they shop with us. Kind regards, Tom.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Prestige Hampers Reviews