Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,617 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with the hamper size and feel it’s a lot of money for a heart shaped box of chocolates and biscuits.”

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Posted 2 years ago

“The hamper arrived in time for the person it was intended for. I am satisfied so far with the service”

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Posted 2 years ago

“Excellent customer service. Unfortunately totally let down by Royal Mail delivery. Is a great idea so will probably try again another time.”

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Posted 2 years ago

Hello Susan, Thank you for your feedback. We are very sorry that there has been an issue with the delivery of your order on this occasion. We are pleased to hear out customer service team has been able to help with this! Warm regards Tom

Posted 2 years ago

“Not the most friendly web site to use but got there eventually”

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Posted 2 years ago

Hello, Thank you for your review. We are very sorry to hear this. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. PH

Posted 2 years ago

“We are an occasional user and found it very difficult to get the Web site to accept our details. It took four attempts on two separate devices to accept and process our order. We are in tenerife at the moment which might have affected the situation. The basket is an anniversary present for parents so we just hope the quality of the hamper and delivery goes better than the order process.”

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Posted 2 years ago

Hello Gillian, Thank you for your review. We are very sorry to hear this. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Best wishes Rosie

Posted 2 years ago

“Website not the easiest to navigate! Items good when you get to pay, but that took about 4 attempts.”

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Posted 2 years ago

“Received my hamper in good condition,but they forgot to write a message I had requested .They sent a blank card.”

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Posted 2 years ago

Hello Coleen, Thank you for your feedback. I am very sorry to hear that the message was sent. This is so dissatisfying to hear and I will raise this with our supplier to be looked into. Best wishes Katie

Posted 2 years ago

“This is my first order after a gift from my friend. Awaiting delivery and I will be here to give my complete review. So far it’s been a smooth process”

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Posted 2 years ago

“Parcel was not delivered as requested on 22 December 2022 and is still on 25 not delivered I was informed of a strike on 23 and 24.”

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Posted 2 years ago

“Was told I would receive tracking number when package was dispatched. That never happened. Contacted your customer service that wasnt at all helpful and package was delivered a day later than scheduled.”

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Posted 2 years ago

“I have no idea it was a present I had delivered”

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Posted 2 years ago

“I’ve asked to be deliver on the 22/12/22 but it was delivered much earlier”

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Posted 2 years ago

“Product okay but l booked to have the hampers delivered in time for Christmas on the 22nd but they were delivered 1 week before on the 15th December which meant they had to open their Christmas gift ahead of the feast, to put in fridge. I understand 1 or 2 days difference but 7 days!, I won't use you again. Imagine if it was a birthday gift, the person would receive it too long in advance. Disappointed.”

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Posted 2 years ago

“Came to days early unfortunately and was meant to be a surprise”

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Posted 2 years ago

“Everything else was excellent, but the products were delivered 3 days earlier than I had ordered. Normally wouldn't complain about this, but now the timing was planed to fit the other activities.”

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Posted 2 years ago

“Experience was OK but items ordered were delivered before the nominated delivery date, luckily I was at home and the items went very well secured for transport with outer packaging damaged and wet”

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Posted 2 years ago

“Hamper arrived a day late so unable to consume the food. Still waiting for a reply from customer services”

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Posted 2 years ago

“Products seem perfectly nice, but website is appalling. Search function is completely broken, trying to claim voucher code that actually referred us to it is impossible. I hope my Great Aunt enjoys the hamper though!”

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Posted 2 years ago

“I am sure I will not win any prizes The site was difficult to negotiate and I had to keep going back to order. It was tricky but got done in the end I would have liked an easier time”

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Posted 2 years ago

“Received afternoon tea box from a friend . Ordered on 09 December and delivered on 12th. Chocolate loaf cake was out of date on 10 December , one day after it was ordered. Had I waited to open it on Christmas Day would have been more out of date. All other items were fine but so disappointed witn the chocolate loaf cake. Order ref 06594475.”

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Posted 2 years ago

Prestige Hampers is rated 4.7 based on 33,617 reviews