Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,617 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having noticed a glowing review re a delivery to Ireland, I tried sending a gift to Ireland and had the same issues as Helen Cook. So I phoned customer services and they told me they don't deliver to Ireland. Why put a review up that states that the customer had a brilliant service sending a gift to Ireland, when you don't sent items to Ireland.”

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Posted 2 years ago

“Unfortunately the hamper was delivered a day late which was disappointing as it was for my brothers 60th birthday.”

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Posted 2 years ago

“The product we recieved as a gift was lovely so we decided to buy Christmas presents through Prestige Hampers. What a mistake that was. The Discount code only applied to orders over £40 They did not tell us that. The order would not go through. I called Customer services who were no help at all. In the end, I paid full price. I will not be using Prestige Hampers again”

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Posted 2 years ago

“The website is very good for choosing a hamper but the checkout and pay process is dreadful and badly designed. Having chosen my hamper in 5 minutes it then took me 25 minutes to checkout and pay. It gave me 2 choices to checkout, "existing customer" and "new customer" I chose new customer and it then asked for email address and a password. I made up a password which was not accepted 4 times and would not let me continue to payment even though I had put in all the details for who the delivery was going to and the required delivery date. At the seventh attempt I finally got to the payment screen. Had I failed that time I was going to cancel and buy my hamper from John Lewis. Last year I bought a Regency Hamper and had no trouble and excellent service. Next year I am going back to John Lewis Chris Pearce r”

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Posted 2 years ago

“Website ok until payment, kept returning to previous page when asked to continue. Grandson failed also! Eventually got it to work after 5 tries! Phoned, but could not hear due to crackly line. Maybe you are losing sales due to this- or is problem intermittent?”

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Posted 2 years ago

Thank you for your review. We are very sorry to hear this. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. We will also feed this back to be looked into. Best wishes Rosie

Posted 2 years ago

“Web site was not user friendly. I had three attempta to sign on as a new customer. Each one took me back to the start. I had to usee Google to get to the payment page.”

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Posted 2 years ago

Hello Richard, Thank you for your review. We are very sorry to hear this. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. PH

Posted 2 years ago

“I spent hours trying to get to the shopping trolley to pay. I wanted 2 of the same order to different addresses and in the end you are sending one tomorrow and one in Dec. I am so disappointed”

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Posted 2 years ago

Hello Priscilla, Thank you for your review. We are very sorry to hear about this and we do apologise for any disappointment or inconvenience caused. We will feed this back to the relevant departments. Best wishes Katie

Posted 2 years ago

“I am disappointed as I requested for a sunday delivery for a reason but it wasnt delivered until monday late in the afternoon.”

Helpful Report

Posted 2 years ago

Hello Regina, Thank you for taking the time to leave a review. We are so sorry to hear that there have been issues with the delivery of your order. This is very disappointing to hear. We will feed this back to our Dispatch Manager to be looked into internally. Best wishes Katie

Posted 2 years ago

“My experience with Prestige Hampers was OKay. There were no details in my order confirmation about recipient and I began to think that maybe I'd been scammed. Please when you send order confirmation, please send recipient name and address and a photo of what they will be receiving.”

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Posted 2 years ago

Hello Judy, Thank you for your review. We are very sorry to hear about this and we apologise for any inconvenience caused. We will feed this back to the relevant departments to be looked into. Bets wishes Katie

Posted 2 years ago

“Was very disappointed this time as most of the fruit was battered and bruised when he received it.”

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Posted 2 years ago

Hello Joyce, Thank you for your review, we are sorry to hear the fruit hamper was damaged on arrival. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“I read the reviews about this company before placing an order for a beloved relative just out of hospital with cancer. I wanted the hamper delivered 2 days after placing order. Sad to say did not arrive and I sent an email to them, to be told please refrain from more messages so that staff can sort out problem. That was just one email. money taken out straight away. Tried to chase order, found out it was going to be delivered by royal mail and the order had not even been dispatched.”

Helpful Report

Posted 2 years ago

Hello James, Thank you for your review, we are sorry to hear there was a delay in your order being received. I have located your order and can see that one of our customer service team and dispatch manager is looking into this further for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 2 years ago

“I’m looking forward to seeing the product, but sadly it didn’t arrive the next day like I’d paid for. The recipient has now gone on holiday so it might have perished by the time they get back. Perhaps review the postage process so that your delivery provider can fulfill what you are advertising.”

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Posted 2 years ago

Hello Kay, Thank you for your review, we are sorry to hear there was a delay in your order being received. We would like to look into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“Unfortunately my gift was misrouted and then missed my sisters birthday. Contents very good shame about the delivery”

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Posted 2 years ago

Hello Joanne, Thank you for your review, we are sorry to hear your hamper was delayed in arrival and missed your sister's birthday. We would like to look into this further for you. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“I ordered two items only one arrived so far.”

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Posted 2 years ago

Hello Catherine, Thank you for your review, we are sorry to hear one of your hampers hasn't been delivered. We would like to look into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

“I ordered a chocolate cake for delivery on 6th May 2022, for my girlfriends Birthday which actually turned out to be a Valentines Day cake! I’m informed it tasted absolutely wonderful but it was not what I expected several months after the actual official event!”

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Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear you had received a chocolate valentines cake for your girlfriend's birthday. we are delighted that your girlfriend said it tasted wonderful and we hope she had a lovely birthday! Warm regards Katie

Posted 2 years ago

“As a wine drinker I do like to try different wines. I received the Christmas wine hamper and looked forward to trying the wine. I was very disappointed. When I try a wine and it makes me grimace then it goes in the sink. The wine reminded me of airplane wine, which I’ve ordered and then left. The card and service were great. Sadly the wine is decalking my drains.”

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Posted 2 years ago

Hello Steven, Thank you for your review, we are sorry to hear the wine you received was not to your taste. our customer satisfaction is very important to us. we apologise for any inconvenience caused. Warm regards Katie

Posted 2 years ago

“Terrible website, so difficult to navigate and not user friendly”

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Posted 2 years ago

“Good website, but after receiving an initial email to confirm my order and a promise to keep me up to date with delivery, I heard nothing. I had to phone them to be told it’s nothing to do with them as it’s Royal Mail who delivers. Unsurprisingly, the order was not delivered on the day I was asked to choose, and the recipient did not get their birthday gift. £56 well spent - not. Poor show”

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Posted 3 years ago

“So be aware of sizes when ordering I spent £50 on half a bottle of champagne. For a bottle of Moët I expected a full bottle. Chocolate’s we’re also not as expected not like pictured anyway. I also ordered afternoon tea which was mediocre I guess and brownies which were quite nice. Guess I’m just used to a higher standard. Shop around and check sizes when ordering”

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Posted 3 years ago

“I was a little dissatisfied as my delivery date was the 24/03/22 and my mum waited in all day and it didn’t turn up till the next day. When I sent an email on the 24th asking where my delivery was I kept getting told to check the tracking link which I did not have. Do not think I would order from this company again and there are more reliable companies out there.”

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Posted 3 years ago

Prestige Hampers is rated 4.7 based on 33,617 reviews