Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,622 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,622 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Somehow the gift was delivered to the wrong address. I don’t know where the error was made. Fortunately the postman was familiar with the recipient’s name and the delivery was to the right person. I didn’t get details of recipient address as other organisations do. They also send sender’s details. Gift delivered on time.”

Helpful Report

Posted 2 years ago

“After I entered an Irish delivery address the site defaulted back to a UK address. I hope my hamper will be safely delivered to Ireland.”

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Posted 2 years ago

“Really poor website and interesting customer service. Paid 3 times using Apple Pay on the website and order seemed to go through with no confirmation. Contacting customer service and had some positive responsive saying they would call me to resolve the issue. No call even after chasing. I’ve ordered via card now on the website myself and it seems to have gone through. Not sure why you need to pay 3 shipping charges for baskets going to the same address either. Would really appreciate 2 of these refunded.”

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Posted 2 years ago

“Only just ordered but so far so good. Website easy to access and well designed.”

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Posted 2 years ago

“What a disappointment when opening the hampers i bought for xmas presents to find that 1 of the pieces of cheese had to be used before DECEMBER 8TH...xmas day is DECEMBER 25TH some wks later so not usable. Surely you think all cheeses would have a shelf life until at the latest DECEMBER 25TH”

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Posted 2 years ago

“Waiting for second instalment 😊”

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Posted 2 years ago

“dissapointed the 10 off was not applyed to our order website was not user friendly”

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Posted 2 years ago

Hello Gordan, Thank you for your review. We are very sorry to hear about this and for any disappointment caused. we have located your order and a member of our customer has contacted you via email. Best wishes Katie

Posted 2 years ago

“It used to be possible to choose the contents of the hampers. Your idea of what I want to send is not the same as mine! It was frustrating trying to circulate between the various options which seemed to contain the same hampers. It did not seem to be possible to send TWO things to the SAME address, though it was possible to send the same thing to two different addresses. The credit card payment option didn't work.”

Helpful Report

Posted 2 years ago

Hello Laurence, Thank you for your feedback. We are very sorry for any disappointment caused on this occasion. This will be fed back to the relevant departments to be looked into. Again our apologies, best wishes Katie

Posted 2 years ago

“Nice products, shame one could not pick delivery but automatically was charged 5.99”

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Posted 2 years ago

Hello, Thank you for your feedback. We will this feedback on to the relevant departments to look into. PH

Posted 2 years ago

“reasonably impressed with the service other than the fact that having ordered two hampers to be delivered to the same address on the same day i have been charged twice for delivery . surely thats just wrong”

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Posted 2 years ago

Hello Ronald, Thank you for your review. We are very sorry for any disappointment caused. We have located your order and contacted you via email to advise further on this. Best wishes Rosie.

Posted 2 years ago

“It was a cheese hamper that was ordered, For the price paid the products were OK, delivery was OK. However the cheeses were in a plastic bag and the chutneys were wrapped in a brown paper and just put in a prestige Flower box ?? Not quite what I was expecting from the description on the web site or had from other hamper company's”

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Posted 2 years ago

Hello Raymond, Thank you for your review. We are very sorry for any disappointment caused on this occasion. We will feed this back to the relevant departments to be looked into. Best wishes Katie

Posted 2 years ago

“Hamper not delivered on time”

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Posted 2 years ago

Hello Michael, Thank you for your review, we are sorry to hear there was a delay in your order being received. I have located your order and passed this onto our dispatch manager to look into this further for you. We are sorry for any inconvenience caused. Warm regards Katie

Posted 2 years ago

“Ordered as a gift , so I never actually saw the hamper . But my friends liked it & it arrived when promised.”

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Posted 2 years ago

“The brownies looked lovely. However the delivery driver delivered them on the hottest day of the year, left them standing upright on my doorstep in the sun. They became a wet mess of brown stew!!! I was in my house all day and had no knock on my door.”

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Posted 2 years ago

Hello Gina, Thank you for your review, we are sorry to hear this was your experience on this occasion.If you could please email us at enquiries@prestigehampers.co.uk with your order number and quote review in the subject line, so we can locate your order and look further into this for you and come to a resolution for you. Warm regards Tom

Posted 2 years ago

“Your info and service is excellent - especially having to use it from afar. But, your payment is a nightmare sometimes, even not recognising the last 4 digits of my credit card, only to accept it in the next 24hrs. Consequently, it took 2hrs, over 2 days, to place the order and I have used your services before, so am a known customer.”

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Posted 2 years ago

Hello Kathleen, Thank you for your review, we do apologise you were finding it difficult to navigate around our website. If you are struggling to place an order please don't hesitate to contact in by telephone and one of our friendly customer service members will be happy to help you place your order for you. Warm regards Katie

Posted 2 years ago

“Pictures are a bit misleading pal. There’s me thinking I’m getting Willy wonkas chocolate factory and instead I got a year 3’s Easter chocolate basket. Chocolate looks nice though.”

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Posted 2 years ago

Hello Daniel, Thank you for your review, we appreciate feedback from all our customers on our hampers so we are able to pass this on to the right department to look into improving our product. we hope the chocolate hamper was enjoyed. Warm regards Katie

Posted 2 years ago

“It was to arrive 19th for birthday did not arrive till 20th quite dissapointed but good value”

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Posted 2 years ago

Hello Maureen, Thank you for your review, we are sorry to hear your hamper was delayed in arrival. This is very disappointing to hear. I have passed this onto our dispatch manager to look into further for you. we are sorry for any inconvenience caused. Warm regards Rosie

Posted 2 years ago

“Charged 2 delivery fees for 2 gifts in the same order to the same address Chatbot unhelpful, promised contact from live person, never happened Website difficult - took 30 min to log in and order EMailing customer services resulted in standard unhelpful response, and my review sent via the automatic system has not appeared on the website However, the presents were appreciated, the tracking information good and the delivery arrived next day as promised I look forward to seeing this review on the website”

Helpful Report

Posted 2 years ago

Hello Nicola, Thank you for your review, we do apologise you were finding it difficult to navigate around our website. If you are struggling to place an order please don't hesitate to contact in by telephone and one of our friendly customer service members will be happy to help you place your order for you. Warm regards Katie

Posted 2 years ago

“I arranged for a delivery to sent to my brothers home for his birthday on the 17th May, which he did not receive until 2 days later due to the fact there was no notification put through his letterbox, need I say I was not very happy when I heard this.”

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Posted 2 years ago

Hello Deirdre, Thank you for your review, we are sorry to hear our delivery service didn't notify your brother on delivery. I have located your order and can see that one of our customer service team is looking init this further for you. we are sorry for any inconvenience and upset caused. Warm regards Tom

Posted 2 years ago

“Although the sausages rolls I ordered were delicious, they did not arrive on the day requested. I had told what day to expect them and they arrived a day late when I knew I would not be on. I think this is Roysl Mails fault but you need to know”

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Posted 2 years ago

Hello Susan, Thank you for your review, we are sorry to hear your hamper was delivered later than the requested delivery date. we would like to look init this further with our dispatch manager. We have located your email and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 2 years ago

Prestige Hampers is rated 4.7 based on 33,622 reviews