Prestige Hampers Reviews

Name: Prestige Hampers
Rating: 4.71

4.7 Rating 33,617 Reviews

94 %

of reviewers recommend Prestige Hampers

Company Reviews

Metrics

4.7

Based on 33,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website needs updating and it is difficult to change the things that pop up and make paying difficult . It makes the site feel insecure ...the bot needs removing completely . The site design is a bit trashy flashy and the photographs of poor quality”

Helpful Report

Posted 1 year ago

Hello Susan, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 1 year ago

“Only succeeded at the 3rd attempt, very complicated procedure on line. Hope delivery is a better performance”

Helpful Report

Posted 1 year ago

Hello James, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Kind regards, Tom.

Posted 1 year ago

“We received an excellent hamper as a gift and we were so delighted that we thought we'd order one as a gift for a friend. What I did not like was that Prestige Hampers insists upon taking more details than are required to pay by PayPal in order, I assume, to facilitate their marketing campaigns.”

Helpful Report

Posted 1 year ago

Thank you for the kind words about Prestige Hampers. We strive to make it easy for you to find the perfect gift for your loved ones. We're so pleased you've been happy with the range of options available and with the helpful customer service team. We value your feedback and always take it on board to ensure our customers have the best possible experience. If you ever have any questions or queries, we're just a call away and would be more than happy to help. We look forward to seeing you again soon! Kind regards, Tom.

Posted 1 year ago

“hampers look great however I had to use a desktop rather than my mobile as it wouldn't render properly on mobile and wouldn't let me scroll down to continue to the next part of the checkout process after selecting what type of account. V frustrating.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 1 year ago

“Quick easy and hopefully reliable”

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Posted 1 year ago

Thank you so much for your feedback on Prestige Hampers! We are committed to providing our customers with exceptional service and appreciate your taking the time to provide us with your feedback. We strive to make each customer happy and thank you for highlighting that we were able to do that for you. Thank you again for your kind words.

Posted 1 year ago

“Recipients always seem pleased. Struggled to pay, though.”

Helpful Report

Posted 1 year ago

Hello Stephen, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Warm regards, Tom.

Posted 1 year ago

“The service was good apart from not being sent a dispatch notice”

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Posted 1 year ago

Hello David, Thank you for your review. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Kind regards, Tom.

Posted 1 year ago

“OK OK OK OK OK”

Helpful Report

Posted 1 year ago

Hi Malcolm, Thank you so much for your kind words about Prestige Hampers. We are so pleased to hear that you had such a wonderful experience with us. We take customer satisfaction seriously and always try our best to ensure our customers are happy with the service they receive. We are also here to help should you need any assistance with your purchases in the future. Please do not hesitate to reach out to us. Thank you for your review, we appreciate it! All the best, Prestige Hampers

Posted 1 year ago

“When I ordered this hamper it was priced as £29.99. As I arrived at the checkout page, the price had changed to £30.49 (plus £5.99 delivery!!!). Somewhat unsatisfactory. It is not fair to increase the price of the goods in the time it takes you to order it on-line, and - if you order a hamper, you would expect it to be delivered wouldn't you????”

Helpful Report

Posted 1 year ago

Hello Patricia, Thank you for your review. I am very sorry for this and any disappointment caused. I can confirm this will be for the premium message card. This can be deselected at checkout. Warm regards, Rosie

Posted 1 year ago

“Despite what it says on it's website it is not possible to order multiple items in one go.”

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Posted 1 year ago

Thank you, Michael, for your review! We strive to create an easy and pleasant shopping experience for our customers, and feedback like yours helps us maintain our impeccable standards. I can confirm multiple items can be ordered at the same time. Please do not hesitate to reach out to us if you need help.

Posted 1 year ago

“Dreadful website. Ordered 2 items. Added an address for 2nd item and it overwrite address on item 1 and didn't record it for item2. Dah. Worst I didn't choose special cards but was billed for them. Worst of all the final price before I paid was shown as 85.98, and once I had paid - too late to change - it was 97.96. It looks like I was charged X2 for each delivery. Never again!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Jane, we are sorry for the concerning experience you had with Prestige Hampers. It sounds like you faced an issue with the website when you tried to add a different address for the second item, and that the final price shown on the payment page was higher than expected. We apologize for the inconvenience this has caused you. I would like to explain our delivery process to clarify any confusion. Since we pack our items separately for optimal protection, there is a delivery charge per item. This is because each item requires its own unique tracking number, and each trackable package incurs a separate delivery charge. Warm regards, Tom

Posted 1 year ago

“Check out procedure so complicated verify and check this etc doesn't make easy transaction.”

Helpful Report

Posted 1 year ago

Hello Daphne, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 1 year ago

“I ordered 2 hampers of the same value and I received them very promptly. One of the hampers was packed very neatly the other looked like it had been packed by a child who had been told to put their toys away.”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you so much for leaving us a review! We are very sorry for any disappointment caused by the packaging of one of the hampers. I will raise this with our team to be looked into. Best wishes, Katie

Posted 1 year ago

“Ordering process got bit confusing I thought my order was £29 however got charged £34 Not very happy first order felt like site was misleading unfortunately”

Helpful Report

Posted 1 year ago

Thanks so much for your positive feedback, Bhavna! It's great to hear that our Prestige Hampers exceeded your expectations. We strive to bring you the highest quality products and the best customer service. We do our best to put customer satisfaction first, and we're so glad it shows. If there's anything else we can do to help you, please don't hesitate to reach out - we're always here to help. Thanks again for your kind words!

Posted 1 year ago

“using the website was straightforward. However the recipient received the Hamper late and had difficulties with Customer Services. Happy outcome the hamper, for a birthday, will be re dispatched. I will use Prestige Hampers another time since the product is excellent.”

Helpful Report

Posted 1 year ago

Hello Shirley, Thank you for your review. We are so glad to hear that our Customer Support department was able to help and resolve this with you. We hope to see you back soon! Best wishes, Katie

Posted 1 year ago

“The hamper arrived on time for Mother's day and my Mam was really pleased with it . She has tried most of the products and has said that everything was really nice. My issue is that I choose the hamper as it is mostly savoury which suits my mam, but they substituted two sausage rolls for another half bottle of wine. On the website, it does say they may have to substitute like for like. I accept this but Wine and sausage rolls are not like for like. I contacted customer services and I did not find them helpful as they said I had been substituted .”

Helpful Report

Posted 2 years ago

Hello Carolyn, Thank you for taking the time to leave a review. We are very sorry to hear about this and for any disappointment caused by the substitution. We are incredibly sorry for any upset caused while contacting our customer support team on this occasion. This certainly isn't our intention! Warm regards Tom

Posted 2 years ago

“Ordered a wine and cheese hamper for Mothers Day unfortunately even though I ordered it several weeks ago and specified delivery it arrived a day late 😰disappointed however my Mum loved it 🤗”

Helpful Report

Posted 2 years ago

Hello Elaine, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards Tom

Posted 2 years ago

“Phone up hung up twice trying to cancel log on received password impossible is there any one at the end of phone”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are very sorry for this and any frustration or inconvenience caused. If this has not been resolved, please email us at enquiries@prestigehampers.co.uk and we would be happy to help. Best wishes Rosie

Posted 2 years ago

“Lovely hamper, sadly arrived one day late. 😞”

Helpful Report

Posted 2 years ago

Hello Tina, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. I will feed this back to our Dispatch Manager. Best wishes Katie

Posted 2 years ago

“Good selection but confusingly set out payment options. Also I trıed to re-set my password and this was even more confusing - though it all worked in the end!”

Helpful Report

Posted 2 years ago

Prestige Hampers is rated 4.7 based on 33,617 reviews