Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,756 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a surprise delivery from my mother...most of the bunch were good to last.. however the only two pink roses never opened..I know how to care for them and so was disappointed after good money being spent. I have had beautiful fair trade roses from the co op many times that bloomed beautifully and lasted a long time! Disappointed. Have not told the giver as would be so disappointed too.”

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Posted 4 hours ago

“Not best pleased flowers look more like a small bunch and the vase has a crack in it at the too. This was for my nan's 97th Birthday. Would have given more stars but not this time.”

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Posted 1 day ago

Hello, Thank you for your review. We're very sorry to hear that you were disappointed with the flowers and that the vase arrived damaged, especially on such an important occasion. I’ve located your order and have reached out to you via email to resolve this for you. Best wishes, Ellie

Posted 11 hours ago

“Do not use this company My order did not arrive at all was told they didn’t do refunds Thank goodness I ordered through PayPal they got my refund for me”

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Posted 3 days ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the issues you faced with your order. We strive to provide excellent service, and it’s disappointing to know that we missed the mark this time. I appreciate you sharing your experience, as it helps us to improve our processes. Best wishes, Rosie

Posted 2 days ago

“I ordered a celebration bunch of flowers . The picture on line was beautiful and full . I ordered a vase at £4 and my total was over £35 so I expected a really nice bunch of flowers for £30 . I could have bought the same bunch from the garage up the road for £6 . I was very disappointed . Was and I actually had to apologise to my neighbour for how bad they were .”

Helpful Report

Posted 6 days ago

Hello Emma, Thank you for taking the time to share your experience, and I’m sorry to hear that the flowers did not meet your expectations. We always aim to provide beautiful, fresh arrangements, and it’s disappointing to know that we fell short this time. I appreciate your feedback regarding the value for money, and we will certainly take your comments into consideration as we continually strive to improve our offerings. If you would be willing, please send us some photos, including a birds-eye view, of the arrangement to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 5 days ago

“Flowers were delivered late and when I opened the parcel Flowers were already withering . I have a door bell and the driver didn't even wait for me to say leave it with my neighbour. I am so disappointed having spent so much money on this selection.”

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Posted 6 days ago

Hello, Thank you for sharing your experience. I sincerely apologise for the delay in delivery and the condition of the flowers upon arrival. We understand how disheartening this can be after placing your trust in us. Your comments about the delivery process are noted, and I’ll ensure they are addressed with our courier service. We want every aspect of your order to reflect our high standards, and I regret that this was not the case for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 6 days ago

“I can't say I was impressed by the flowers sent to my friend who was recovering from an operation. I felt rather disappointed and conned out of £34! You need to do better Prestige Flowers! There was nothing 'Prestige' about the flowers. In the image you advertise it shows 7 Lillies and 7 Roses. The bouquet I received was 5 of each. Do better Prestige Flowers! Not happy!”

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Posted 1 week ago

Hello Sandy, Thank you for sharing your feedback. I’m truly sorry that the flowers you received did not meet your expectations. Please note that the bouquet displayed on our website is the medium size (which includes six roses) as stated in the description. Since you purchased the standard size, it contains fewer stems. Best wishes, Rosie

Posted 1 week ago

“Not happy at all. I paid for the bigger bunch but I could have got 4 bunches from the supermarket for the price. Wish I could have added a photo but it didn’t seem to work.”

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Posted 1 week ago

Hello Veronica, Thank you for your feedback. I’m sorry to hear that you were disappointed with the size and value of the flowers you received. We strive to offer the best quality and value, and your input is important to us as we look to improve. Could you please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would like to look into this for you. Best wishes, Rosie

Posted 1 week ago

“great service, delivered exactly as ordered but the flowers were rather disappointing. Not such a bountiful bouquet as pictured with less colour. Tried to send a picture but the review page doesn't allow it !”

Helpful Report

Posted 1 week ago

Hello Ian, Thank you for taking the time to share your feedback. We're glad to hear that you were pleased with the service and delivery. However, we're sorry to learn that the bouquet did not meet your expectations in terms of fullness and color. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kindly include some photos of the bouquet and we would be happy to look into this for you. Best wishes, Rosie

Posted 1 week ago

“The £5.99 delivery charge didn’t appear until I had paidcharge”

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Posted 1 week ago

Hello Steve, Thank you for your review! We appreciate your feedback regarding the delivery charge. We understand that unexpected costs can be frustrating. We do try and make this as clear as possible. However, your comments will help us improve the clarity of our pricing information. Best wishes, Rosie

Posted 1 week ago

“Flowers were lovely on arrival but did not last more than 3 days before wilting. Very disappointed!”

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Posted 2 weeks ago

Hello Fabio, Thank you for sharing your thoughts with us. I’m glad to hear that you loved the flowers upon arrival, but I’m genuinely sorry to hear they didn’t last as long as expected. We strive for quality, and it’s disappointing when our blooms don’t meet that standard. If possible, please email us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kindly include time-stamped images of the bouquet, and we will be happy to look into this for you. Best wishes, Katie

Posted 2 weeks ago

“You have some wonderful gifts and flowers on offer but I found your website very complicated and difficult to navigate. HOWEVER I will probably use you again. Happy Trading !!!”

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Posted 2 weeks ago

Hello Carolyn, Thank you for your feedback! I'm glad to hear you like our gifts and flowers. I apologise for the issues you experienced while navigating our website and appreciate your patience. We're constantly working to improve the user experience, and your comments will help us in that process. It's great to know you'll consider us again! Best wishes, Katie

Posted 2 weeks ago

“Too many pop-ups on website and repeated upselling attempts are annoying. Additionally, for "Get Well Soon" category, my wife suggests that "non-intervention" offerings should be increased. E.G. self-contained flowers that don't need to be put in a vase or arranged in any way, as poorly people often don't have the inclination or energy to be processing flowers.”

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Posted 2 weeks ago

Hello Derek, Thank you for your feedback. I apologise for the frustration caused by the pop-ups and upselling attempts on our website. We appreciate your thoughts on improving the "Get Well Soon" category as well. We always strive to enhance our offerings based on customer suggestions, and your idea for self-contained flowers is certainly noted. Best wishes, Katie

Posted 2 weeks ago

“Tulips sent from my son on Saturday now all died on Wednesday only lasted 4 days very disappointing”

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Posted 2 weeks ago

Hello Christine, Thank you for sharing your experience with us. I’m genuinely sorry to hear that the tulips you received wilted so quickly. We always aim to provide blooms that last and bring joy, and it’s disappointing to know we fell short this time. I can see that our customer service team is already looking into this for you. Best wishes, Rosie

Posted 2 weeks ago

“Very disappointed with Prestige. I placed this order as soon as I found out that my sister, Julie Childs funeral was being held at The David Greedy funeral home 2.30pm U Ktime Feb 17 2024. They were not delivered in time for the funeral. Gord Woods”

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Posted 3 weeks ago

Hello Gord, Thank you for sharing your experience, and I’m genuinely sorry to hear about the timing issues surrounding your order. I can only imagine how disappointing it must be not to have the flowers arrive when they were needed most. We rely on third-party couriers for deliveries, but I understand that this can lead to unfortunate and frustrating situations. Your feedback is valuable, and we will certainly review our processes to prevent such issues in the future. Best wishes, Katie

Posted 3 weeks ago

“Worst flowers ever ordered Delivered on the 14th 2 roses dead on the 15th Absolute disgrace”

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Posted 3 weeks ago

Hello, I’m really sorry to hear about your experience with the flowers. It’s disappointing to learn that some of them arrived in less-than-ideal condition. We strive to ensure the quality of our products, and I regret that we did not meet your expectations this time. Your feedback is important to us, and we will address these issues moving forward to enhance our service. I can see that our customer service team have responded to your email. Best wishes, Katie

Posted 3 weeks ago

“Disgusted have not received my flowers cost me a fortune will never use this site again”

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Posted 3 weeks ago

Hello, I'm truly sorry to hear that you haven't received your flowers. I understand how frustrating this must be, especially after making a significant purchase. I can see that our team did reach out on the 5th of February. I have also reached out via email. Best regards, Ellie

Posted 3 weeks ago

“Very good service, delivered next day as promised, a little underwhelmed by what arrived compared to the picture online, seems extremely expensive for what actually turned up. Other half was happy with them, but i think a more accurate description of what to expect would be better.”

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Posted 3 weeks ago

Hello, Thank you for taking the time to share your thoughts with us. I’m glad to hear that the delivery was prompt and that your other half was happy with the flowers. However, I’m sorry to learn that the product did not fully meet your expectations based on the online presentation. We appreciate your feedback regarding the accuracy of our descriptions, and I assure you that we’ll take it into consideration as we continually strive to improve our service. Best wishes, Katie

Posted 3 weeks ago

“A little disappointed. The flowers were a gift for my mother on her birthday. I paid for next day before 1pm delivery and weren’t received until 4pm. The flower were not as what was shown in the image.”

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Posted 3 weeks ago

Hello Alicya, Thank you for taking the time to share your experience. I'm truly sorry to hear that the delivery timing and the quality of the flowers didn't meet your expectations, especially for such a special occasion as your mother's birthday. We always aim to provide beautiful arrangements that reflect what our customers see on our website. Your feedback is invaluable to us, and we will be reviewing your comments to ensure improvements moving forward. Please could you send us some images of the bouquet, including a birds-eye view image, to enquiries@prestigeflowers.co.uk, so we can look into this for you. Best regards, Ellie

Posted 3 weeks ago

“The interface isn't comfortable. Extras and flower images are too small and appear like a pile of little bit tricky information.”

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Posted 1 month ago

Hello, Thank you for your feedback regarding our website. I’m sorry to hear that you found it uncomfortable and that the images appeared too small. We strive to create a user-friendly experience, and it’s disappointing to learn that we fell short in this aspect for you. Your comments about the size of the images and overall layout are valuable, and I will be sure to pass them along to our team as we explore ways to enhance our site. Best regards, Tom

Posted 1 month ago

“I am very disappointed with Prestige flowers. I feel completely ripped off. It cost me $108 US dollars and some change, to send my friend in the UK flowers and a teeny tiny bottle of champagne. She sent me a picture of what she received. It looked like someone went to the store, bought a bunch wrap of tulips and a twig of baby’s breath and shoved it in the vase. For this price, it should have at least been a full bottle of champagne. Never again!”

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Posted 1 month ago

Hello Poppy, Thank you for sharing your thoughts with us. I’m genuinely sorry to hear that your experience with Prestige Flowers did not meet your expectations. It’s disheartening to learn that the arrangement sent to your friend appeared lacking. We always aim for our customers to feel that they’re receiving value for their purchases, and I regret that we didn't achieve that for you this time. We advise on the website about the size of the bottle when selecting it. If you haven't done so already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We’d be happy to look into this for you. Best wishes, Tom

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 271,756 reviews