Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,756 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bouquet was very small for the price. I ordered the medium size at £42 with delivery .The arrangement looked more like a £15 from a supermarket.”

Helpful Report

Posted 1 hour ago

“I was in the process of ordering flowers and at check out the price had increased by £5. I contacted them on the 'chat line' to be told it was £5 extra for the medium sized bunch. Be aware of this happening to you.”

Helpful Report

Posted 1 day ago

Hello Jim, Thank you for your feedback. I apologise for any confusion regarding the pricing of your flower arrangement at checkout. We understand how unexpected price changes can be frustrating, and we appreciate you bringing this to our attention. Your insight helps us improve our communication and ensure clarity for our customers. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Katie

Posted 1 day ago

“I choose the biggest bouquet and received a normal one , the flowers were fine but didn’t deserve £50 .”

Helpful Report

Posted 2 days ago

Hello, Thank you for your review. I'm truly sorry to hear that the bouquet you received did not match your expectations, especially considering the size you chose. We aim to provide excellent value with our products, and it's disappointing to know we fell short in your experience. If you would like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk with your order details; we’d like to assist you. Best regards, Katie

Posted 2 days ago

“Not delivered on the day requested and you don't even apologise. Just blame everyone else but you are the company I paid...”

Helpful Report

Posted 2 days ago

Hello, Thank you for sharing your feedback with us. I can see that the delivery date on the order was today and I can see that delivery has been made. Warm regards, Rosie

Posted 2 days ago

“Wouldn't really use this service again. Then roses were damaged and bruised.”

Helpful Report

Posted 4 days ago

Hello Jamaal, Thank you for your feedback, and I’m really sorry to hear that the roses you received were damaged and bruised. We always aim for our products to arrive in perfect condition, and it’s unfortunate that we didn’t meet that expectation this time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best wishes, Rosie

Posted 2 days ago

“Received a mix of roses and lily's as planned but multiple lily head were broken when the box was opened. Disappointing because it would of been a great gift.”

Helpful Report

Posted 4 days ago

Hello, Thank you for taking the time to leave your feedback. I’m truly sorry to hear about the condition of the lilies upon opening the box. We aim to deliver beautiful arrangements, and it’s disappointing to know we fell short this time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 2 days ago

“The flowers did not look like the image on the site and stems were broken. Disappointed that they did not have the wow factor I thought they would for the recipient. Wanted a local florist but could not find one on line. Would not use again as expensive for what they were.”

Helpful Report

Posted 4 days ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers didn’t meet your expectations and that you experienced broken stems. We strive to provide arrangements that truly impress, and it’s disappointing to know that we fell short this time. I have located your order and can see that this has been resolved with our customer service team. Best wishes, Katie

Posted 2 days ago

“Well done sending your next day delivery via Royal Mail. Only took them 3 days. Flowers are nice, but essentially pointless! Have had much better experience with you in the past. Suggest changing to a more reliable courier”

Helpful Report

Posted 4 days ago

Hello Michael, Thank you for taking the time to share your thoughts. I'm really sorry to hear about the delivery delay you experienced with Royal Mail, and I completely understand your frustration. We aim for prompt service, and it's disappointing to hear that we missed the mark this time. I’m glad to hear you liked the flowers, but I understand how the delay can overshadow that. We appreciate your suggestion regarding our courier service, and we’ll certainly look into more reliable options to ensure a smoother experience for our customers in the future. Best regards, Rosie

Posted 2 days ago

“Quite disappointed with the flowers that were delivered for my sister in law's birthday. Have used Prestige many times in the past & we're always good.”

Helpful Report

Posted 5 days ago

Hello Jackie, Thank you for taking the time to share your thoughts. I’m genuinely sorry to hear that your recent experience didn’t reflect the quality you’ve come to expect from us. It’s always our aim to provide beautiful blooms, and I regret that we fell short this time. Please note that the bouquet includes flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. Best wishes, Rosie

Posted 2 days ago

“Your Web site is a maze of offers and codes that don't add up at check out, always a reason the code isn't valid. It has put me off ordering with you in future. 3 attempts to get it right and then you take the order before I choose to proceed. Not a happy customer”

Helpful Report

Posted 5 days ago

Hello Wendy, Thank you for your feedback, and I'm sorry to hear about your experience on our website. It’s clear that the challenges you faced with the offers and checkout process were frustrating, and I understand how that could put you off from ordering with us in the future. We are always looking to improve the shopping experience for our customers, and your comments will surely help us in that pursuit. Best wishes, Rosie

Posted 5 days ago

“Really disappointed and will not be using Prestige flowers again … the flowers didn’t arrive until very late evening .. after 6.30pm and the bunch was so small that I could have got better value from a local supermarket for half the price . The card that accompanied the flowers was a flimsy print out not even cut properly and the message was not central”

Helpful Report

Posted 6 days ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your experience did not meet your expectations. We strive for timely delivery and high-quality arrangements, so it’s disappointing to know we fell short. Unfortunately, we are unable to provide specific delivery times as we use a third-party courier service, which schedules deliveries independently. While we have no control over this, we sincerely apologise for any disappointment or frustration this may have caused. We appreciate your comments regarding the size and presentation of the flowers and card. If you haven’t already, please send us images of the bouquet to enquiries@prestigeflowers.co.uk, including your order number and 'REVIEW' in the subject line. We would be happy to look into this further for you. Best regards, Katie

Posted 6 days ago

“Nice flowers. But ordered large - over £40. Disappointing size. Worth searching Trusted Pilot for 'size' and see what others say. You have been warned.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I’m sorry to hear that the size of the flowers didn't meet your expectations. We strive to provide detailed information about our arrangements, but I understand how important size can be. Your comments will help us improve our communication with our customers. Best wishes, Katie

Posted 6 days ago

“They blame delivery courier for late delivery. They say next day delivery if bought before 10pm however did this and surprise it won't arrive till Thursday. Took £5.99 for that delivery now late and next time I'll use a local flowerist.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 1 week ago

“I ordered 2 bouquets to send to my mother in law as she had just lost her husband. One was designed to be from my own mum. I ordered one medium sized and one large which came to a total of £85. I've seen pictures of the flowers that arrived, and to be honest, I'm so disappointed! They are not representative of what I saw on the website. They did arrive on the day suggested. For the price though, I'm disheartened and now feel so sad and somewhat embarrassed.”

Helpful Report

Posted 1 week ago

Hello Elizabeth, Thank you for your review. I’m genuinely sorry to hear that the bouquets did not meet your expectations, especially during such a sensitive time for your family. It’s understandable to feel disheartened when what was delivered doesn't align with what was envisioned. We value your feedback and want to understand where we fell short. I can see that our customer service team has responded to your email this morning. Warm regards, Rosie

Posted 1 week ago

“Delivered late Sunday afternoon not happy with the flowers for the money spent Lillie’s have still not bloomed roses look sorry for theirselves . A refund for them would be appropriate . These were sent to my daughter for her birthday”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your thoughts. I’m truly sorry to hear that the flowers did not arrive in optimal condition and that they didn’t meet your expectations for such a special occasion. It's disappointing to learn that your daughter’s birthday was affected by this. I can see that our customer service team are awaiting your reply to look into this for you. Warm regards, Rosie

Posted 1 week ago

“Very disappointed with the flowers that arrived. I spent extra for a medium bouquet and what arrived is nothing like the what was advertised! I would NOt recommend this company and annoyed that I spent money with them.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear that the bouquet you received did not align with your expectations. We aim to provide a delightful floral experience, and it's disappointing to learn that we fell short in your case. If you haven’t done so already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 week ago

“Arrived on time, flowers were smaller than the photos but still in bud. They were cut, watered and fed but never opened. Really underwhelming given the price so won't be using them again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that the flowers did not bloom as expected and that you felt let down by their size and appearance. We understand how important it is for arrangements to meet your expectations, especially given the investment. Your feedback is vital, and we’ll be reviewing this with our team to make improvements. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kind regards, Tom

Posted 2 weeks ago

“Ordered flowers paid extra for large bouquet, in picture looked amazing when delivered only looked like VERY SMALL Bouquet, not very happy as could have got lot better for a lot less , Don't think I will use again, Delivery was very good !! Flowers not so !!”

Helpful Report

Posted 2 weeks ago

Hello Lee, Thank you for taking the time to share your feedback. We're really sorry to hear that the bouquet you received did not match your expectations, especially after choosing a larger option. We strive to provide beautiful arrangements and it’s disappointing to learn that we fell short this time. Your positive comments about the delivery are appreciated, and we are continuously working to improve our service. If you haven’t already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk so we can assist you further with your concerns. Please include a birds-eye view image of the bouquet in your email. Kind regards, Tom

Posted 2 weeks ago

“The flowrs advertised were nothing like what was delivered”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We’re really sorry to hear that the flowers you received did not match your expectations. We strive to deliver arrangements that reflect what is advertised, and it’s disappointing to learn that we did not achieve this for you. Please note we do state on the website that we advertise the medium size. As you purchased the standard size, there are fewer stems. Your feedback is crucial as we work to improve our quality and service. If you’d like to discuss this further or have any specific concerns, please reach out to our customer service team at enquiries@prestigeflowers.co.uk, and they’ll be happy to assist. Please also include a birds-eye view image of the bouquet. Kind regards, Tom

Posted 2 weeks ago

“The bouquet was one of three all to be delivered on Saturday 22 February but one was then scheduled for the following day - this was embarrassing as I wanted to them all to receive same day. Makes me question reliability and I now worry about quality. Disappointed with service”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your experience with us. We're truly sorry to hear about the scheduling issue with your delivery. We understand how important it is for flowers to arrive on the same day, especially for special occasions, and it’s disappointing that we did not fulfill that expectation. Your concerns regarding the reliability and quality of our service are noted, and we will take your feedback seriously to enhance our processes. If you have any concerns or issues, please contact our customer service team at enquiries@prestigeflowers.co.uk with your order details, and they will be happy to assist you. Kind regards, Tom

Posted 2 weeks ago

Prestige Flowers is rated 4.4 based on 271,756 reviews