Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,360 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service So easy to use High quality flowers”

Helpful Report

Posted 5 months ago

Dear Paul, thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled that you found our service easy to use. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Warm regards, Tom

Posted 5 months ago

“If I could give zero stars I would. I ordered for next day delivery, as they advertise this. They did not arrive. When they did arrive the vase was missing. They have offered me online credit.. I am currently emailing for refund as I have no intention of purchasing anything from them again.”

Helpful Report

Posted 5 months ago

Dear Tracy, thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We sincerely appreciate customers like you who share their thoughts and concerns with us. We would like to extend our deepest apologies for the inconvenience you faced with your recent order. We understand the frustration caused by the delayed delivery and the missing vase, and we genuinely apologise for falling short of your expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that a refund has been issued for the missing vase. Warm regards, Tom

Posted 5 months ago

“Flowers arrived dead !!! Please do no order from this company… trying to get a refund but patronising response from customer service”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We sincerely appreciate your honesty and the opportunity it gives us to improve our services. We are truly sorry to hear that your flowers arrived in such an unacceptable condition. It must have been extremely disappointing to receive them in such a state, and we fully understand your frustration. We apologise for any inconvenience caused by our customer service team's response. This is not the level of service we strive to provide, and we will address this issue internally to ensure it does not happen again. I can see that this has since been resolved. Warm regards, Tom

Posted 5 months ago

“Absolutely awful service. So shocked. Paid extra for the grande and received a bunch i could literally buy from Tescos.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We truly appreciate your time and effort in sharing your thoughts with us. Please allow us to express our sincerest apologies for the disappointment and inconvenience you experienced with your order. We understand how important it is for our valued customers to receive exactly what they expect, and we are truly sorry that we fell short of your expectations. We would greatly appreciate your assistance in making things better. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 5 months ago

“I have sent 2 bouquets recently both were unacceptable quality.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your recent experience with Prestige Flowers. We sincerely appreciate your feedback and would like to apologise for the unacceptable quality of the bouquets you received. Your input is truly valuable to us as we continuously strive to improve our products and services. We understand the disappointment caused by the quality issues, and we would like to assure you that we take this matter very seriously. If not done already, please could you forward us some photos of the bouquets to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“I would have given them zero stars. I ordered some flowers that were left on my doorstep also a day late! I live in a block of flats and when I got home they were gone! Prestige flowers are saying they are not responsible which I understand but will not give me a refund! I will never buy from this company again”

Helpful Report

Posted 5 months ago

Dear Luciana, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. Please accept our sincere apologies for the inconvenience you faced regarding the delivery of your flowers. We understand how frustrating it must have been to find them missing after they were left on your doorstep a day late. We acknowledge that this has created an unsatisfactory experience for you. I have located your order and contacted you via email to hopefully resolve this. Best wishes, Rosie

Posted 5 months ago

“I bought flowers when I was over in Scotland 2 years ago just managed to get in to my bank account that I keep to use when I’m there . Only to find out I was charged 4 times for one order and 3 times on another . £31.48x7 . Will never use your service again”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We are very sorry to hear about this and I do apologise for any disappointment or inconvenience caused. I have looked into this and can see that our team responded to your email 2 years ago advising the extra amount was refunded. Best wishes, Katie

Posted 5 months ago

“Unfortunately the flowers didn’t last - this is a photo on day 2 (the day after delivery). Am trying to upload the photo of dead flowers but without success!”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate hearing from our customers, as it helps us improve and provide a better service. We are sincerely sorry to hear that the flowers did not last beyond the second day, as depicted in the photo you mentioned. We apologise for any disappointment or inconvenience this may have caused you. We would like to assure you that this is not indicative of the quality and freshness we strive to provide with every delivery. If not done already, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Ellie

Posted 5 months ago

“Very disappointing bouquet of peonies delivered to my mum for her 70th birthday. Waited a week in the hope that they would open and only two did. The greenery started dropping after two days of arriving. Would have been better buying a £5 bunch from Tesco, wouldn’t use again.”

Helpful Report

Posted 5 months ago

Hello Samantha, thank you so much for taking the time to provide feedback on your experience with Prestige Flowers. We truly appreciate your honesty and we apologise for the disappointment caused by the bouquet of peonies you ordered for your mum's 70th birthday. We are sorry to hear that the bouquet did not meet your expectations and that it took a week for only two peonies to open. Additionally, we understand how frustrating it must have been to see the greenery start dropping after just two days. This is certainly not the quality we aim to deliver. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you? Best wishes, Rosie

Posted 5 months ago

“Well what I can I say paid a stupid amount for what I thought would be a beautiful bunch of flowers but no looked like a bunch you picked off a grave stone absolutely shocking will never use you again! And to top it off they left them in the porch and didn't knock!! DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 months ago

Dear Karen, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the disappointment and inconvenience caused by the quality of the flowers you received. We understand how important it is for our customers to receive beautiful and fresh bouquets, and we deeply regret that this was not the case for you. It is never our intention to deliver anything less than stunning arrangements. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“So disappointed. I placed an order and 49 mins after I did this I realised that I made a mistake with the address. I contacted them 49mins later and they ignored the email for 2 days The flowers were left with the wrong person - in a garage but I did not authorise that. Now I am being fobbed off with curt responses Won’t ever use again £55 wasted and a friend didn’t get her pressies designed to cheer her through a very different time 🥲”

Helpful Report

Posted 5 months ago

Hello Sandra, Thank you for your review. We are very sorry to hear that we were unable to make amendments to your order. As you contacted us after the cut-off time, the order had already been prepared and dispatched to ensure it was delivered on your chosen date. Warm regards, Rosie

Posted 5 months ago

“I paid over £30 ( not including delivery) and what came was a tiny bunch of flowers. More value at you local supermarket, or your local florist. Will never use online florist again.”

Helpful Report

Posted 5 months ago

Hello Anthony, we would like to sincerely thank you for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who help us improve our services. We apologise for the disappointment you experienced upon receiving a small bunch of flowers despite spending over £30. We understand how frustrating and disheartening it must have been. We genuinely apologise for failing to meet your expectations on this occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Prestige Flowers

Posted 5 months ago

“Awesome easy service and great delivery times. Love this website and use it regularly”

Helpful Report

Posted 5 months ago

Thank you so much, Donna, for your amazing 5-star rating! We truly appreciate your kind words and support for Prestige Flowers. We are delighted to hear that you find our service awesome and easy to use. Our goal is to provide the best delivery experience possible, and we are thrilled that our efforts have resonated with you. Thank you for being a regular customer, and we look forward to serving you again soon!

Posted 5 months ago

“They never turned up. I paid extra for next day delivery, really disappointing”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We greatly appreciate your feedback and sincerely apologise for the disappointment caused by the delayed delivery. I have located your order and can see that this was delivered as requested on the 7th of June. Warm regards, Rosie

Posted 5 months ago

“Absolutely dreadful. A friend ordered a beautiful flower arrangement for me. What arrived was nothing like what was ordered, half dead. Should have arrived 28 May arrived 7 th June”

Helpful Report

Posted 5 months ago

Dear Jane, thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We sincerely appreciate your honesty and value your input greatly. We are truly sorry to hear that the flower arrangement you received was not at all what was originally ordered and arrived in such poor condition. We understand how disappointing and frustrating this must have been for you and your friend. We deeply apologise for the inconvenience caused by the delayed delivery, which was clearly far beyond the expected timeframe. This is not the level of service we strive to provide, and we understand that it fell significantly short of your expectations. I have located your order and can see that our customer service team has arranged for a fresh bouquet to be delivered. Warm regards, Rosie

Posted 5 months ago

“Noticed a typo on the card - called the number for a recorded message saying they are closed, but they are open 9am -5pm Mon- Fri. It's currently 4pm on a Friday. So I tried the live chat as per the recorded message, but there isn't anyone available to answer. Incredibly poor service. Since this is a client gift, this is incredibly annoying.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We greatly appreciate your valuable input and apologise for the issues you encountered. We are truly sorry to hear about the typo on the card and the inconvenience caused while trying to contact us. We understand how frustrating this must have been for you. We sincerely apologise for falling short of your expectations. Once again, thank you for raising these concerns and giving us the opportunity to address them. Warm regards, Prestige Flowers Team

Posted 5 months ago

“so easy and good prices”

Helpful Report

Posted 5 months ago

Dear Maggie, thank you so much for giving Prestige Flowers a fabulous 5-star rating! We truly appreciate your kind words and support. It's customers like you who make our job so rewarding. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Warm regards, Rosie

Posted 5 months ago

“Totally messed the order form up. Rang customer service absolutely brilliant. Very professional and pleasant on the phone remedied mistake instantly. Highly recommended”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to give Prestige Flowers a 5-star rating! We truly appreciate your kind words and recommendation. We are glad to hear that our customer service team was able to assist you when you encountered issues with the order form. Our team aims to provide professional and pleasant assistance, and we are delighted to know that we were able to remedy the mistake instantly. Thank you again for your recommendation. We hope to have the pleasure of serving you again in the future! Warm regards, Katie

Posted 5 months ago

“Brilliant company! Ordered from a few times and always been perfect every time and always have great deals on!”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing 5-star rating and wonderful review of Prestige Flowers! We truly appreciate your continued support and loyalty. We are thrilled to hear that you have had nothing but perfect experiences with our company, and that you have found our deals to be great. Providing exceptional quality and service is our top priority, and we are thrilled to know that we have met your expectations. Thank you once again for your kind words, and we look forward to serving you again in the future!

Posted 5 months ago

“Excellent, easy to use website, with an array of payment options”

Helpful Report

Posted 5 months ago

Dear John, Thank you for taking the time to rate Prestige Flowers with 5 stars! We sincerely appreciate your feedback and are thrilled to hear that you had a great experience with us. Thank you once again for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Tom

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,360 reviews