Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,347 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used prestige flowers in the past with no issues, but there was a delay for my last order and they refuse to discuss any refund because of their 3 day delivery window in their terms and conditions. as you can imagine, flowers delivered 3 days after an occasion are quite pointless.. I will go back to use local florists.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 3 months ago

“Waters a bunch of flowers for my wife for our wedding anniversary which cost £40 I ordered an vase and some chocolates total order of £75. We were also on holiday so when the Flowers were delivered to the wrong address. I managed to track them down and hope that was the end of the issue on initially opening the flowers. Everything look fine but within the first three days the flowers started dying unfortunately. contacted prestige flowers directly and they said you’re outside your three day notice. We can’t do anything apart from offer 10% off your next purchase which I did not believe was satisfactory. I’ve sent them photos et cetera and said irrelevant of the three days they do not meet their hundred percent satisfaction guarantee, but all they said is if you’re not happy try and get the money back from your credit card company but we will fight it. I have times in the past and they’ve been fine but unfortunately the sign of the company is when this dispute and this obviously highlights the feelings. I would not recommend using them in the future and I certainly won’t be. Also, the app will not let you upload photos to see the poor quality of the flowers”

Helpful Report

Posted 3 months ago

Hello Andy, Thank you for sharing your detailed feedback, and I'm truly sorry to hear about your disappointing experience. It’s especially upsetting that this occurred for such an important occasion as your wedding anniversary. We understand how frustrating it is to deal with delivery issues and then find that the flowers began to wilt so quickly. It’s disheartening to hear that our resolution did not meet your expectations, and we regret that this has led to such frustration. Your feedback is invaluable to us, as it highlights areas where we need to improve, particularly in customer service and product quality. Thank you for bringing this to our attention, and we apologise for any inconvenience and disappointment caused. Warm regards, Katie

Posted 3 months ago

“Order for a birthday surprise however the order was not delivered on time. Try to get the refund but could not possible. Items looks very poor. Please check carefully whlie ordering for this website.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback, and I'm truly sorry to hear about your experience. It’s disappointing that your order was not delivered on time, especially for a birthday surprise, and that the items did not meet your expectations. We understand how frustrating it is when a special occasion is affected by delays and issues with the quality of the order. We apologise for any inconvenience this has caused and for the difficulty you encountered in trying to get a refund. If not done already, please send us some images of the items received and we would be happy to look into this further for you. Best wishes, Katie

Posted 3 months ago

“Quite disappointed with the flowers I sent. Limited in volume and very little greenery with them. Some of the roses had browning petal ends. For the amount I paid I was certainly expecting far better quality and volume than what we got. :-(”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback with us. We’re sorry to hear that the flowers you sent didn’t meet your expectations, particularly in terms of volume and quality. It’s disappointing to learn that some of the roses had browning petal ends and that the bouquet lacked greenery. We understand how important it is for your flowers to arrive fresh and full, and we apologise for falling short in this instance. Your experience is not reflective of the quality we aim to provide, and we appreciate you bringing this to our attention. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'Review' in the subject line. Warm regards, Tom

Posted 3 months ago

“Flowers arrived already wilting. Ordered a large bouquet, pictures will show the size. Contacted the company, who felt they were totally acceptable. I disagree and now this is the bouquet after less than a week. Such a shame because it had the potential to be beautiful. I won't be buying from them again, shocking customer service. I would like to point out, I only sincerely complain if I feel it's needed. I could have bought much better in the supermarket, in fact I saw the same roses for about £10, I suggest you save your money and shop elsewhere.”

Helpful Report

Posted 3 months ago

Dear Liz, thank you for taking the time to share your feedback about your experience with Prestige Flowers. We sincerely appreciate your honest review and apologise for the issues you encountered with your order. We are sorry to hear that the flowers arrived already wilting and did not meet your expectations, especially considering that you had ordered a large bouquet. We acknowledge that the pictures you shared clearly show the size discrepancy. I have located your order and contacted you directly via email. Best wishes, Ellie

Posted 3 months ago

“I'm very disappointed with the condition of the flowers my grandson sent me from your company, several were drooping when I opened the box on Saturday, they're a sad sight compared to the other flowers I had for my birthday.”

Helpful Report

Posted 3 months ago

Dear Mrs Redshaw, thank you so much for taking the time to provide your valuable feedback regarding your experience with Prestige Flowers. Please accept our sincere apologies for the disappointing condition of the flowers that your grandson sent you. We understand how important it is to receive a beautiful and fresh bouquet, especially on such special occasions. It is truly regrettable that several flowers were drooping upon opening the box on Saturday, leaving you with a less-than-joyful sight compared to the flowers you had for your birthday. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 3 months ago

“One of the best for flowers and quick delivery. I will always shop here when I can’t be with family or friends on their special day.”

Helpful Report

Posted 3 months ago

Thank you so much, Leigha, for your fantastic 5-star rating of Prestige Flowers! We greatly appreciate your support and kind words. We're thrilled to hear that you consider us one of the best for flowers and quick delivery. It's wonderful to know that we can be a part of making your loved ones' special days even more special, even when you can't be there with them. We look forward to serving you again in the future. Thank you once again for choosing Prestige Flowers!

Posted 3 months ago

“I wish I could give a zero star. I’m utterly disappointed with my delivery. Waste of money. I ordered a large one and they sended me this one I paid 50 £ for this not happy at all”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback, and I'm truly sorry to hear about your experience. It’s disheartening to learn that the bouquet you received did not meet your expectations, especially after paying extra for a larger arrangement. We understand how important it is for your gift to reflect the sentiment you intended, and it’s clear that we fell short of delivering that. Your feedback is valuable and highlights a significant issue with the quality and value of our product. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“Extremely disappointed 😞.. I ordered a Large bouquet and paid extra 10£ .. what I got is something Extremely rubbish its very ordinary bouquet that I can get for much less price.. I felt ashamed in front of the recipient.. Waste of money. Never ever ordering again.”

Helpful Report

Posted 3 months ago

Hello Saiqa, Thank you for sharing your feedback, and I'm truly sorry to hear about your experience. It’s disheartening to learn that the bouquet you received did not meet your expectations, especially after paying extra for a larger arrangement. We understand how important it is for your gift to reflect the sentiment you intended, and it’s clear that we fell short of delivering that. Your feedback is valuable and highlights a significant issue with the quality and value of our product. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“I received the lavender plant as a birthday gift. It was painfully dry on arrival. After a few days it looked dead so I disposed of it and now have bought a plant from m and s to put in this pot. Hugely disappointing!!!”

Helpful Report

Posted 3 months ago

Hello Janet, Thank you for your feedback. We’re very sorry to hear about the condition of the lavender plant you received. It’s disheartening to know that it arrived dry and in such poor condition, especially since it was a birthday gift. This is not the level of quality we strive to provide, and we understand how disappointing it must have been. We appreciate you bringing this to our attention, as it helps us improve our service. If not done already, please send us some images of the plant to enquiries@prestigeflowers.co.uk with the delivery postcode and we would be happy to look into this for you. Best wishes, Katie

Posted 3 months ago

“If I could give no stars I would. I purchased a flower package which was not delivered. According to royal mail it was and a representative from prestige flowers insists I received it and has been unhelpful. I am now out of pocket with no flowers and signed up to a membership which was fir 6 months which I won't be using. Avoid like thd plague.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you've encountered with your delivery and the subsequent frustration. It’s unacceptable that you’ve been left without the flowers and with no satisfactory resolution. We understand how distressing this situation is, especially with the added concern of your membership and the financial impact. I can see that our customer service team has since arranged for a fresh bouquet to be sent to a different address. Warm regards, Rosie

Posted 3 months ago

“I ordered flowers in memory of my husband who died 2 years ago we were married for 40 years. I accidentally put the wrong address on I recieved an email asking for more information when I saw the email I immediately replied which was 15 minutes later but they said its too late. The flowers have been sent. But they didn't have a correct address on them. So they are being returned to sender and I'm not entitled to my money back.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience with us. We are deeply sorry for the distress caused by this situation, especially given the importance of the occasion and the circumstances surrounding your order. It’s upsetting to hear about the difficulties you’ve faced, and we sincerely apologise for any additional frustration this may have caused. I can see that a fresh bouquet has been arranged for delivery to the correct address. Warm regards, Tom

Posted 3 months ago

“If I could give them zero I would, they are using false marketing to sell flowers! The photo that I ordered vs what we received bears no resemblance whatsoever. Leaves already dying on arrival and flowers drooping! I contacted them they said they had sent a small one when I ordered large, originally offered me a £5 credit for a £45 arrangement! I did not want a credit as I will never use them again, eventually they agreed to send another arrangement this time a large one, upon arrival it was identical to the first, the same size and leaves already dying and flowers drooping! They said what they sent was acceptable and also they told me if I wasn’t happy to raise a dispute via the method I paid (I have all of this in writing from them) so I disputed it via the payment method, now today they email me saying sorry I never accepted their offer to resolve, THEY NEVER OFFERED TO RESOLVE IT, then they said as I have now disputed it that they can’t deal with me to resolve, I reminded them they told me to dispute it, it was their idea (again have that in writing) anyway don’t waste your money, you’ll get more flowers and much healthier ones from Tesco for considerably less money!! First photo is what I ordered, second and third are what arrived!”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your detailed feedback. We are truly sorry to hear about the discrepancy between the flowers you ordered and what you received, as well as the difficulties you’ve faced in resolving this issue. Your experience is unacceptable and far from the quality we aim to deliver. We understand your frustration with both the quality of the flowers and the customer service response. It’s clear that we fell short of addressing your concerns properly, and we sincerely apologise for the inconvenience this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 3 months ago

“I ordered a medium size lunch of flowers which looked quite full in the photo, cost $8.00 in total - what my daughter got. was so very disappointing a wilting thin few flowers which I could have bought at Tesco for about 6.00. Will not use them again”

Helpful Report

Posted 3 months ago

Hello Charmaine, Thank you for sharing your feedback. We’re truly sorry to hear that the flowers you received didn’t match the expectations set by the photo and were disappointing in quality. It’s never our intention to provide anything less than excellent, and we regret that the bouquet fell short of what you anticipated. We understand how frustrating it can be when a gift doesn’t reflect the value or sentiment you intended. Your feedback is essential to us, and we’ll be reviewing our processes to ensure we improve in this area. Warm regards, Rosie

Posted 3 months ago

“Delivery was delayed by a day. The flowers were half dead on arrival, doubtful if a lot of them will recover. Ordered the largest bunch of the choice I made and got half a bush of greenery in it to bulk it out. Not impressed.”

Helpful Report

Posted 3 months ago

Hello Robert, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues with your delivery and the condition of the flowers. It’s disappointing to hear that the bouquet you received didn’t meet your expectations and that the delay added to your frustration. We understand how important it is for flowers to arrive fresh and of the quality you anticipated, and we apologise for the oversight. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 3 months ago

“They went above and beyond to help fulfil my order! Appreciate customer services efforts. Gorgeous arrangements. Will use again ❤️”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to leave us a glowing 5-star rating! We truly appreciate your feedback and support for Prestige Flowers. We are thrilled to hear that our customer service team went above and beyond to fulfill your order. Our goal is to always ensure our customers are satisfied, and it warms our hearts to know we succeeded in doing so for you. We're delighted that you found the arrangements gorgeous and we would be more than happy to serve you again in the future. Thank you again, and we look forward to assisting you with your flower needs in the future.

Posted 3 months ago

“I’m very disappointed in the quality of flowers delivered by Prestige for my wife’s birthday. Ordered a dozen red roses costing £60. In spite of following all of the care instructions they only lasted 4 days. Other bouquets received on the same day - which included roses - are still looking fabulous. I won’t be ordering from Prestige Flowers again.”

Helpful Report

Posted 3 months ago

Hello Marc, Thank you for sharing your experience with us. We’re very sorry to hear that the roses for your wife’s birthday didn’t meet your expectations, especially on such a special occasion. The short lifespan of the flowers is disappointing, and we sincerely apologise for this. We understand how frustrating it is when a gift doesn't live up to its promise, particularly when other bouquets you received are still thriving. This isn't the quality we aim to deliver, and we regret that we fell short in this instance. I have located your order and contacted you via email to hopefully resolve this for you. Best wishes, Rosie

Posted 3 months ago

“Received the flowers and vase. The vase had been broken. Immediately contacted customer services where I was offered an on line credit. Given the disappointing size of the flowers and the broken vase I was not interested in an on line credit. A replacement vase was sent out and received the next day. The flowers began to die three days after receipt. I bought the flowers as part of a birthday gift. The broken vase and dying flowers really took away the sentiment behind the flowers. This will be a birthday present that won't be forgotten. Don't waste your time and money. Go to a quality supermarket (M&S, Morrisons etc) and get a bunch better quality, twice the size and half the price. I'll never be back.”

Helpful Report

Posted 3 months ago

Hello Alan, Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you encountered with your recent order. The condition of the flowers and the broken vase are far from the standard we strive to maintain, especially for such an important occasion as a birthday. We understand how this situation took away from the sentiment of your gift, and we sincerely apologise for the disappointment it caused. While we're glad the replacement vase arrived quickly, it’s clear that this didn’t fully resolve the problem, and for that, we’re very sorry. Your feedback is invaluable, and we’ll be using it to review our quality control and shipping processes to prevent similar issues in the future. Warm regards, Rosie

Posted 3 months ago

“Scam! Paid for next day Sunday delivery £6 and they gave the order to Royal Mail and it won’t be delivered until Tuesday , fuming as I only chose the company because it guaranteed Sunday delivery!!!”

Helpful Report

Posted 3 months ago

“Beautiful flowers but two days later and they are almost dead. Very disappointing!”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear about the disappointment you faced with our beautiful flowers, which unfortunately started wilting just two days later. We sincerely apologise for any inconvenience caused by the condition of the flowers upon arrival. We strive to deliver the freshest and most vibrant blooms, ensuring they bring joy for a prolonged period. Clearly, we fell short of our high standards in this instance. Please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number and some images of the bouquet to enquiries@prestigeflowers.co.uk. Best wishes, Rosie

Posted 3 months ago

Prestige Flowers is rated 4.5 based on 270,347 reviews