Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,347 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wilted. Already dead. Only delivered 3 days ago.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your experience with us regarding your Prestige Flowers order. We are truly grateful for your feedback and appreciate your honesty. We apologise for the inconvenience caused by the wilted flowers you received, despite them being delivered only three days ago. We strive to deliver only the freshest and most beautiful arrangements to our valued customers, so it deeply saddens us to hear that we fell short of your expectations. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 3 months ago

“Flowers order for wedding anniversary and have not been delivered.”

Helpful Report

Posted 3 months ago

Dear William, thank you so much for taking the time to provide us with your feedback on Prestige Flowers. We greatly appreciate customers like you who go out of their way to let us know about their experience. We apologise for the inconvenience caused by the issues with your flower order for your wedding anniversary. We understand how important this occasion is, and we are truly sorry that your flowers have not been delivered as expected. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 3 months ago

“I was given the wrong post code and this caused delays in the in the delivery. I was extremely happy and impressed with the customer service I received. I expect I will here from the recipients soon. This is the 3rd time I have used Prestige Flowers and will use them again in the future. Great service. Irene McDonald, Toronto, Canada”

Helpful Report

Posted 3 months ago

Dear Irene, Thank you so much for taking the time to leave us a 5-star rating for your experience with Prestige Flowers! We greatly appreciate your support and are thrilled to hear that you were happy and impressed with our customer service. Thank you for choosing Prestige Flowers! Best regards, Rosie

Posted 3 months ago

“I paid £40 for large flowers for my mother’s birthday and I am so disappointed. I would have been better going to a supermarket. I expected a large bouquet of flowers but instead a messy small bunch. Won’t be using this company again!!!”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear that we did not meet your expectations. We understand how important it is to make your mother's birthday special and we apologise for the disappointment caused by the bouquet you received. This is certainly not the level of quality we strive to deliver. I have located your order and can see that our customer service team are awaiting more images of the bouquet to be able to look into this further for you. Best wishes, Katie

Posted 3 months ago

“I ordered flowers for my best friend’s daughter’s wedding to be delivered and they delivered wrong bunch of flowers with half the flowers missing! I am paid almost £50 for this and it was suppose to be a surprise but I have tried to contact the Prestige company and they have not responded via chat calls or email. I want my money back. Poor company and communication.”

Helpful Report

Posted 3 months ago

Hello, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and disappointment caused by the incorrect and incomplete flower delivery for such an important occasion. This is not the standard of service we strive to provide, and we're truly sorry for the oversight. We understand the frustration of not being able to reach us, especially when something so important goes wrong. Over the weekend our only point of contact is emails which are answered by a smaller team compared to weekdays. Our customer service team responded to your Live Chat query via email on the morning of the 18th and is currently awaiting your reply. Best wishes, Rosie

Posted 3 months ago

“I received a bouquet for my birthday. The flowers haven't even lasted 7 days The Roses were dead after 3 days. The rest of the bouquet is on its way out after 5 days. Not happy.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We genuinely appreciate your valuable input and apologise for the disappointment you've expressed. We are truly sorry to hear that the bouquet we sent you for your birthday did not meet your expectations. It is disheartening to learn that the roses in particular wilted after only three days, and the rest of the bouquet is also showing signs of deterioration after just five days. We understand how important it is for our customers to enjoy fresh and vibrant flowers for as long as possible, and we deeply regret that we failed to deliver on this occasion. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you. Best wishes, Rosie

Posted 3 months ago

“Very is site to navigate. Great visuals!”

Helpful Report

Posted 3 months ago

Dear Shelley, thank you so much for giving Prestige Flowers a 5-star rating! We really appreciate your kind words and are thrilled to hear that you found our website easy to navigate and loved the great visuals. Your positive feedback means a lot to us and encourages our team to continue providing excellent service. Once again, thank you for choosing Prestige Flowers as your floral destination. We look forward to serving you again in the future. Best regards, Tom

Posted 3 months ago

“Do not order flowers if you want next day delivery! Even though it says ORDER BY 10pm FOR NEXT DAY DELIVERY they do not honour this. I phoned and complained and told they never give refunds (even though day before lady promised on phone would be with recipient by 7.30pm)! Have reported to ASA for mis-information.”

Helpful Report

Posted 3 months ago

Hello Debbie, Thank you for your feedback, and we apologise for the inconvenience you experienced with your recent order. We understand how frustrating it must have been for the delivery not to arrive as promised, especially when you were expecting next-day delivery. Our goal is to provide reliable service, and we regret that we fell short in your case. Unfortunately, since we rely on a third-party service for deliveries, there are occasional delays that are beyond our control. Warm regards, Rosie

Posted 3 months ago

“Flowers were delivered in a timely fashion, but the flowers themselves were not good. A very poor bouquet. Flowers appeared dead/dying; I initially thought it may have been that they were not yet opened up, but 3 days later and flowers are still looking in very bad condition/dying. Will not use Prestige again as the website imagery does not reflect the delivered bouquet in any way”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. We're glad to hear that the flowers were delivered on time, but we are truly sorry that the bouquet did not meet your expectations and arrived in poor condition. We understand how disappointing it is when the flowers don't reflect the quality shown on our website. This is not the experience we want for our customers, and we sincerely apologise for the inconvenience. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Tom

Posted 3 months ago

“Mediocre flowers, however, the real concern is the state of one of the roses that arrived as part of the bouquet. Mouldy and rotten and would absolutely have been that way at the time the bouquet was put together and shipped (was too advanced in the rot, to have happened 'during shipping'). Have fed back that the quality was unacceptable, but just got told to 'send more pictures'..... I am pretty sure that the image of the offending rose would have been enough to show there is a real issue with quality. Attached so you can see for yourself.”

Helpful Report

Posted 3 months ago

Hello Mark, Thank you for your feedback, and I sincerely apologise for the condition in which one of the roses arrived. It is completely unacceptable for any of our flowers to arrive mouldy and rotten, and we understand how upsetting this must have been, especially given the advanced state of the rose. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“Received absolutely dreadful bouquet of sunflowers yesterday. Contacted customer services who said they were of their usual standard and would not offer a refund. However after many emails they offered a £15 voucher for some more poor quality, dying flowers. No thanks! See for yourself in pics below I am not the customer I am the extremely disappointed recipient and I have asked the customer to never use this company again. I have tried to upload photos but it is showing as an error”

Helpful Report

Posted 3 months ago

Dear Sandra, thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate your honesty and value your opinion. We are sincerely sorry for the disappointment you and the recipient experienced with the bouquet of sunflowers. We understand how important it is to receive a beautiful and vibrant arrangement, and we apologise for falling short of your expectations. We apologise for the misunderstanding with our customer service team, and we're sorry that they were unable to provide you with the resolution you were seeking. We understand how frustrating this could be. Thank you for bringing this matter to our attention. It is through feedback like yours that we can continue to improve and provide the best possible service to our customers. Kind regards, Prestige Flowers

Posted 3 months ago

“Flowers arrived bone dry, wilted and ready for the bin! Thought they would be sourced from a local supplier like other flower delivery companies do and not sent to Northern Ireland by royal mail!!! Waste of money! Won’t be using prestige again!!”

Helpful Report

Posted 3 months ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honest comments as they help us to continuously strive for improvement. We would like to sincerely apologise for the disappointment you experienced upon receiving your order. We understand how important it is to receive fresh and vibrant flowers, and we deeply regret any inconvenience this may have caused you. Rest assured, we take your feedback seriously and will address this matter with our team to ensure it is not repeated in the future. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 months ago

“Customer service tried to help but in the end - delivery was unsuccessful. Loss of money. And no flowers given. Refund policy did not support the situation. Just disappointed.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re really sorry to hear about your experience and the disappointment it caused. While we’re glad our customer service team tried to assist, it’s clear that we fell short in resolving the issue to your satisfaction. I have contacted you directly to hopefully resolve this for you. Best wishes, Ellie.

Posted 3 months ago

“When arrived the Lillie’s had snapped off he stems, half the flowers had died and gone brown and crusty! For nearly £50 This is not good!”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience with us. We're truly sorry to hear that the lilies arrived in such poor condition. This is definitely not the quality we aim to provide. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 3 months ago

“I have used Prestige for years as I send my aunt flowers on her birthday and it makes her day. This year is special as she is 90 so I have sent her something only special and I trust Prestige as they always come up trumps in qulality and delivery. They have never let me down. I live overseas and it is very important that my aunt gets the flowers on time and they are nice. I can wholeheartedly recommend Prestige.”

Helpful Report

Posted 3 months ago

Dear Barry, thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your loyalty and trust in us over the years. It warms our hearts to hear that sending flowers to your aunt on her birthday has made her day every time. Best regards, The Prestige Flowers Team

Posted 3 months ago

“I ordered next day flowers in plenty of time for the order to be processed and received confirmation of my order. However on the day of expected delivery I received an email from Royal Mail saying the flowers would arrive the following day. I checked with the chat bot on Prestige Flowers and it advised me that delivery might still happen that day anytime up to 7:30 pm. The flowers did not arrive next day. I contacted Prestige Flowers who eventually offered £5.99 in credit for my next order. I have read the other reviews on Prestige Flowers and next day deliveries can be hit and miss. The flowers are pretty and fresh but if it is next day delivery you want I’d advise you to go elsewhere.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the delay in your delivery and the inconvenience it caused. We understand how important timely delivery is, especially when you’ve planned ahead and expected the flowers to arrive on a specific day. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 3 months ago

“I ordered this bouquet for my parents anniversary, instead I got a bunch of thistles. I sent a respectful email to Prestige Flowers explaining my disappointment & attached photos to show the significant difference in the bouquet I received compared to the photos online. Firstly i received a very confusing response advising me on how to care for the rose petals which I'd never even asked for and had nothing to do with my actual complaint and no acknowledgment of the issues that are clearly obvious from the photo comparison. I was told if you give it 3 days the bouquet will have a more true representation of our online image'. Sorry, am i delusional? Will the missing flowers just appear? After an unbelievable amount of back and forth emailing, I've been told numerous times that 'the bouquet received matches the correct size & is of good quality consistent with the bouquet you purchased from our website'. Bear in mind this bouquet is considered ‘luxury' on the website. The matter of the missing flowers & ridiculous amount of thistles has never been acknowledged by the customer service team therefore they wouldn't offer me any refund, the only compensation they FINALLY offered was a £15 voucher for their website. what an insult considering the bouquet cost me over £60.00. I am not one to ever complain, but I have a strong sense of justice and doing the job I do, being a perfectionist, I just can't believe a company that offers a service like this has absolutely zero compassion for its customers and refuses to take accountability. I've never dealt with such an incompetent 'customer service’ team and have been left with such dissatisfaction and disappointment. Oh and a horrendous bunch of thistles that should have been a special bunch of flowers for my parents first anniversary. This company needs shutting down, it’s a scam.”

Helpful Report

Posted 3 months ago

Hello Learnah, Thank you for sharing your feedback with us. We're truly sorry to hear about your experience, and we completely understand your frustration, especially when sending flowers for such a special occasion. We apologise for the miscommunication and confusion caused by our initial response. It's clear that we did not meet your expectations, and for that, we sincerely apologise. Your experience does not reflect the level of service we strive to provide. We take your comments seriously and will be reviewing your case in detail to understand where things went wrong. While our team did attempt to resolve the matter, it's clear from your feedback that our efforts fell short. We regret that the bouquet you received did not match your expectations or our online image, and we understand how disappointing this must have been. Again, we deeply regret the inconvenience this has caused, and we appreciate your feedback as it helps us improve our services. Warm regards, Prestige Flowers

Posted 3 months ago

“Ordered the Wild and Wonderful bouquet for a friend. I haven't used this service before but assumed the flowers would be arranged in a bouquet but seemed they were just dumped together. Odd. All the flowers were there and I paid for a large but looks smaller than the medium bouquet pictured on the website. Delivery was fast and on time.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience with us. We’re glad to hear that the delivery was fast and on time, but we're sorry to learn that the bouquet didn’t meet your expectations. It’s disappointing to hear that the flowers weren’t arranged as you anticipated and that the size didn’t match what you saw on our website. We strive to ensure our bouquets are beautifully presented and accurately reflect what’s pictured online, so we apologise that this wasn’t the case with your order. Your feedback is important, and we’ll be looking into this to improve our service. If you have any further concerns, please feel free to reach out to us directly. We appreciate you giving us a try and hope we can better meet your expectations in the future. Warm regards, Rosie

Posted 3 months ago

“Quick and easy to use website with clear instructions. Can’t wait until my Auntie receives the bouquet 💐”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to rate Prestige Flowers with five stars. We truly appreciate your support and are thrilled to hear that you found our website quick and easy to use, with clear instructions. We are sure your Auntie will be overjoyed when she receives the beautiful bouquet of flowers. Thank you again for your kind words and for choosing Prestige Flowers. We look forward to serving you again in the future. Best regards, The Prestige Flowers Team

Posted 3 months ago

“Though only seen photos of bouquet please don’t let me down. Very easy site to navigate.”

Helpful Report

Posted 3 months ago

Dear Rachel, thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that our website was easy to navigate for you. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can. Warm regards, The Prestige Flowers Team

Posted 3 months ago

Prestige Flowers is rated 4.5 based on 270,347 reviews