Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,671 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came in good time and are very nice but would expect more for the money. I'm disappointed that these flowers would have been more than 50% cheaper from Waitrose.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. While we’re glad to hear the flowers arrived on time and you found them to be nice, we’re sorry to learn you feel the value didn’t meet your expectations. We strive to offer high-quality arrangements along with our delivery service, and we take your comments seriously. Warm regards, Rosie

Posted 5 months ago

“Flowers didn’t arrive on time, after two “attempted” deliveries, my mother in law had to collect the flowers. So 3 days late the flowers were droopy and not looking their best. The bouquet was certainly not worth the £50 that was spent on them”

Helpful Report

Posted 5 months ago

Hello Jessica, Thank you for your review. I’m truly sorry to hear about your experience. We understand how important timely delivery and fresh flowers are, especially for special occasions, and we regret that we fell short. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“Order number 8218108 was ordered online and sent in good time. However what the recipient says she received is far less than what was ordered. Very disappointed.”

Helpful Report

Posted 5 months ago

Hello Mrs Pickering, Thank you for bringing this to our attention, and I’m sorry to hear that the recipient received less than expected. This is certainly not the experience we want for our customers. I have located your order and can see that a fresh bouquet has been arranged for delivery. Best wishes, Katie

Posted 5 months ago

“Got flowers Tuesday already dying I’ll never use this website again they look like they have just been lashed together terrible”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re so sorry to hear about your disappointing experience with our flowers. This is certainly not the standard we aim to provide. We'd love the chance to make it right for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“These were received for a special birthday”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and the disappointment with your order. This is certainly not the level of quality or service we aim to provide. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'Review' in the subject line. Best wishes, Ellie

Posted 5 months ago

“This is the type of response you get from this company. If you know they will take an extra day do be delivered well would make sense to me to send them 2 days before the chosen delivery date? I have learned my lesson and will only use local florists from now on. Hello, Thank you for your review. We’re truly sorry to hear about your disappointment and the issues with your flower delivery. This is not the experience we strive to provide, especially for special occasions. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m truly sorry for any disappointment or frustration caused by the response you received—that was never our intention. We understand your concern about dispatch timing. However, all our orders are dispatched the day before the chosen date. I will definitely feed this back to the relevant department. Warm regards, Rosie

Posted 5 months ago

“Weren’t as big as I’d of imagined for the price and looked almost wilted upon arrival”

Helpful Report

Posted 5 months ago

Hello Emma, thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and value your honesty. We sincerely apologise that our flowers weren't as impressive as you had imagined and for the disappointment caused by their wilted appearance upon arrival. We understand how important it is to receive a fresh and beautiful bouquet, and we are sorry for falling short of your expectations. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“Very disappointed. Flowers did not arrive on time for what was a sensitive occasion. Flowers later than this date would have been pointless, which it was. Contacted customer services, who apologised. However, apologising is no good if the service is not reviewed and improved upon. Will certainly not be using this company again.”

Helpful Report

Posted 5 months ago

Dear Sue, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honest review and we sincerely apologise for the inconvenience caused. We understand how important it is for flowers to arrive on time, especially for a sensitive occasion. We deeply regret that your flowers arrived later than expected. We sincerely apologise for any distress or disappointment this may have caused you. At Prestige Flowers, we strive to provide the best and most reliable service to our valued customers. We are truly sorry that we fell short of your expectations. Rest assured, we have taken your feedback seriously and are committed to reviewing and improving our services to ensure such occurrences are avoided in the future. Warm regards, Katie

Posted 5 months ago

“Paid for large and got delivered a small. Won't be ordering from here again as I expect that my recipient will receive something nice that I paid for instead a small collection of flowers which made it seem cheap. The image on the site was supposed to be a medium so I expected something better than that but received worse. Disappointing!”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate receiving input from customers like yourself. We sincerely apologise for the inconvenience and disappointment you experienced with the size of the flowers that were delivered. We understand how crucial it is for recipients to receive what has been paid for, and we apologise for not meeting your expectations in this regard. We are sorry that the flowers received seemed cheap and did not match the image on our website. Once again, thank you for bringing this matter to our attention. Your feedback is valuable to us as we continuously strive to deliver the best quality products and services. We hope to have the opportunity to regain your trust in the future. Warmest regards, Prestige Flowers Team

Posted 5 months ago

“Do not use this forest if you expect special ocation flowers to be delivered on your chosen date. When you phone up yo complain you get a don't care attitude and told to read t&c's. What a waste of £62”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your disappointment and the issues with your flower delivery. This is not the experience we strive to provide, especially for special occasions. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 5 months ago

“I ordered some flowers as a thankyou which were delivered yesterday with some chocolates. My friend sent a pic today and I was dissapointed with the quality of the flowers sent. The flowers looked sparse and nothing like the lovely advertised picture and I wouldn't call the chocolates 'premium' they were not cheap and I'm very upset at the quality”

Helpful Report

Posted 5 months ago

Dear Jenny, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your honesty and we apologise for the disappointment you encountered with the quality of the flowers and chocolates you received. We understand how vital it is for our customers to receive products that meet their expectations, especially when it comes to special occasions such as sending a thank-you gift. We deeply regret that the flowers appeared sparse and didn't resemble the advertised picture. Additionally, we apologise for the chocolates not meeting the premium standards we strive to maintain. Again, we truly appreciate your feedback, as it allows us to continually improve and provide the best possible experience for our customers. Warm regards, Katie

Posted 5 months ago

“High quality flowers arranged a beautiful way. Never disappoint”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to rate Prestige Flowers with 5 stars. We greatly appreciate your kind words and positive feedback.

Posted 5 months ago

“I just want to order the flowers I dont need to create an account. I just want to pay and have the flowers sent to the address I requested. Please cease the upselling. As you have made it impossible for me just to pay.I cant order anything from you. UTTERLY RIDICULOUS. I WILL BUY FROM A PROPER FLOWER SHOP”

Helpful Report

Posted 5 months ago

We sincerely apologise for the frustration you've experienced during the ordering process. Your feedback is important, and we understand the need for a simple, hassle-free experience. We're sorry that our system made it difficult for you to place your order and will review our processes to ensure improvements are made. Thank you for bringing this to our attention, and we hope you'll give us another chance in the future. Warm regards, Rosie

Posted 5 months ago

“I work hard for my money and these flowers we're NOT worth what iboaid for a large bouquet which looked very little like the advert ...Will not be purchasing again!”

Helpful Report

Posted 5 months ago

Dear Helen, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights into our products and services. We sincerely apologise for the disappointment you experienced with the large bouquet you purchased. We understand how disheartening it can be when the actual product falls short of what was advertised. We want to assure you that this is not the standard we strive to uphold, and we deeply regret that we were unable to meet your expectations. To ensure we improve your future experiences with us, we would love to hear more about your concerns. Please could you send us birds-eye view images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“Most ironic company name ever, nothing prestige here. I think they picked some weeds from the roadside to fulfil my order. Avoid at all costs”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise for any inconvenience caused. We're genuinely sorry to hear that your order did not meet your expectations and that it didn't reflect the image of the webiste. We understand your disappointment and we assure you that this is not the level of service we strive to provide. Once again, we extend our deepest apologies for the disappointment caused and appreciate your feedback. Warm regards, Prestige Flowers

Posted 5 months ago

“Short and sweet very professional thanks”

Helpful Report

Posted 5 months ago

Dear Peter, thank you so much for taking the time to rate Prestige Flowers with 4 stars! We greatly appreciate your feedback and we are thrilled to hear that your experience with us was short and sweet, and very professional.

Posted 5 months ago

“Very confusing Discount didn’t come off Not very compatible with iPhone”

Helpful Report

Posted 5 months ago

Hello Mrs Reid, Thank you for your feedback, and we’re sorry to hear about your experience. We apologise for the confusion with the discount and any issues you encountered while using our site on your iPhone. We’re always working to improve the user experience, and your comments are very helpful in guiding those efforts. Warm regards, Rosie

Posted 5 months ago

“The bouquet looked nothing like the website. On the website the bouquet is at least 2 times the size as the one my sister received. I ordered the standard size, the page on the website only shows you the bigger size in full view, the thumbnail for the standard size shows it is smaller but it's still much bigger in this tiny thumbnail than what my sister received. I'd have got nicer ones from the supermarket, but my sister lives far away and is unwell so a flower delivery was the only option. Won't buy again. 2 stars rather than 1 because it was on time.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re truly sorry to hear that the bouquet didn’t meet your expectations. We understand how disappointing it must have been, especially since this was a gift for your sister during a difficult time. We appreciate your feedback about the website images, and we’ll be reviewing them to ensure they better reflect the different size options. While we’re glad the flowers arrived on time, we sincerely apologise that the quality fell short. Warm regards, Rosie

Posted 5 months ago

“Have purchased flowers from Prestige quite a few times now for my wife. She always loves them”

Helpful Report

Posted 5 months ago

Hello Ryan, Thank you so much for your continued support! We’re thrilled to hear that your wife always loves the flowers – that’s exactly what we strive for with every order. It’s always a pleasure to be a part of your special moments, and we look forward to delivering more beautiful bouquets for you in the future!

Posted 5 months ago

“Delivered on time but the flowers are disappointing. The bouquet was nowhere near as full as the illustration on the website.... and I ordered the largest size. I dread to think what the standard or medium orders look like. I have attached the advertised flowers and the one's delivered to my wife.”

Helpful Report

Posted 5 months ago

Hello Stephen, Thank you for your review. We’re truly sorry to hear that the flowers didn’t meet your expectations. We always strive to provide bouquets that match the quality and fullness of our website images, so it’s disappointing to learn we fell short in this case, especially with the largest size. We appreciate you sharing the photos, and we’ll be reviewing them with our team to understand what went wrong. Warm regards, Tom Warm regards, Rosie

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 271,671 reviews