Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,910 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 23rd December 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother didn’t receive the flowers and hamper . I’m very disappointed, I Duffy get any notifications to say there was a delay . Still waiting…..😡”

Helpful Report

Posted 3 weeks ago

Hello Andrea, Thank you for your feedback. I’m truly sorry to hear that your mother didn’t receive her flowers and hamper, and I understand how disappointing this must be for you. I have searched under your email address and can only seem to locate an order that was placed today. Please contact us at enquiries@prestigeflowers.co.uk with your order number, and we will look into this for you. Best regards, Katie

Posted 3 weeks ago

“I will not recommend prestige flowers as when I ordered I was asked for a delivery date to surprise my parents and now I get a email saying not coming till Monday. Thanks for spoiling the surprise by not being on time. I will be going elsewhere to order flowers from now on”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback. I sincerely apologise for the inconvenience caused by the delay in delivery. We understand how important it is to keep surprises intact and regret that we let you down this time. Your experience matters greatly to us, and we are committed to improving our service. Best wishes, Rosie

Posted 3 weeks ago

“Have orderd from Prestige Flowers on numerous occasions and never once has the recipient been dissapointed. The website is easy to easy to navigate and find what you're looking for, prices are great and extra gift options and cards are always useful. Would highly reccomend”

Helpful Report

Posted 3 weeks ago

Hello Justin, Thank you for your amazing review! We're delighted to hear that you consistently have great experiences with Prestige Flowers. It's wonderful to know that you find our website easy to navigate and appreciate our prices and extra gift options. Your recommendation means a lot to us, and we can't wait to serve you again in the future! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Received some beautiful flowers in December I have used prestige flowers for a lot of years flowers 🌺”

Helpful Report

Posted 3 weeks ago

Hello Maria, Thank you for your lovely review! We're delighted to hear that you've been using Prestige Flowers for many years and that you enjoyed the beautiful flowers you received in December. Your loyalty means a great deal to us, and we look forward to providing you with more lovely arrangements in the future! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Absolutely not good. Avoid Avoid”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm really sorry to hear that your experience with us was not satisfactory. We strive to meet our customers' expectations, and it’s clear we fell short this time. Your comments are important to us, and I assure you that we will look into this matter. Please email us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, along with any further details, and we will be happy to look into this for you. Best regards, Katie

Posted 3 weeks ago

“I often use prestige flowers. I always find something special. The prices are very good. The flowers are always delivered on time and the recipients are very happy with their gift. It's easy to order.”

Helpful Report

Posted 3 weeks ago

Hello there, Thank you so much for your amazing 5-star review! We're delighted to hear that you consistently find something special at Prestige Flowers and appreciate our good prices. Timely delivery and happy recipients are our top priorities, and it's wonderful to know we're meeting your expectations. We're here to make ordering easy and enjoyable for you every time! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Yor website remains cluttered and it is difficult to view the products prices withou srolling through the details. I hope the size I ahve ordered is delivered apprropriately given previous confusion. The discount voucher codes disapapeared during the frustraing order process. Still to b edelivered so I await my recipients feedback”

Helpful Report

Posted 3 weeks ago

Hello Allan, Thank you for your feedback. We understand how a cluttered website can be frustrating and appreciate your patience as we work to improve the user experience. Your concerns regarding the product sizes and discount codes are noted, and we'll strive to enhance our ordering process to make it smoother. We look forward to hearing your recipient's feedback once the delivery has been made. Best regards, The Prestige Flowers Team

Posted 3 weeks ago

“Late bruising on petals berries falling and leaves also does not look like a large morr like a small”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback. I’m sorry to hear that you received flowers with bruised petals and less foliage than expected. We strive to provide arrangements that truly delight, and it’s clear that we did not meet those standards this time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Tom

Posted 3 weeks ago

“great set of flowers”

Helpful Report

Posted 3 weeks ago

Hello James, Thank you for your amazing 5-star review! We’re delighted to hear that you loved the set of flowers. Your satisfaction is our top priority, and we appreciate your kind words. We can’t wait to help you with your next floral experience! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Very easy website to use and love the extra add ones x”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your lovely review! We’re delighted to hear that you found our website easy to use and enjoyed the extra add-ons. Making your shopping experience as smooth and enjoyable as possible is our goal. We truly appreciate your feedback and can’t wait to assist you again in the future! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Expectation vs reality failed. Ordered the pink lillies and white roses bouquet and ordered a large. Order arrived on time. Few flowers delivered - obviously yet to open out- but so far from the full version I thought was purchased. Will not order again.”

Helpful Report

Posted 3 weeks ago

Hello Jen, Thank you for taking the time to leave a review. I’m really sorry to hear that the bouquet did not meet your expectations. We aim to deliver beautiful arrangements, and it’s clear we fell short in your case. Thank you for your feedback, and I apologise for the disappointment caused. Warm regards, Katie

Posted 3 weeks ago

“Quality of flowers is good, quantity could be more for the money, website easy to use but could not remove the premium delivery charge so got stuck with the extra £5.99 whether I wanted it or not”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your thoughts with us! We're pleased to hear that you were satisfied with the quality of our flowers and found our website easy to navigate. Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Probably the worst bunch of flowers i have ever seen , nothing like the picture and only 7 flowers in the bunch!!! To make matters worse after paying for a next day pre 1.00 they didn’t turn up, i was offered a refund for delivery, great anniversary present the day after, if you call customer service it isn’t actually prestige flowers it is a call centre dealing with multiple companies.”

Helpful Report

Posted 3 weeks ago

Hello Douglas, Thank you for taking the time to leave a review. I’m really sorry to hear about your experience and the issues with both the bouquet and delivery. This is certainly not the service we aim to provide, and I understand your frustration. Please accept our sincere apologies for the inconvenience caused. I can confirm that our customer service is handled by the Prestige Gifting call center, which manages multiple brands under our parent company. I also see that the full credit was accepted and applied to your online account with us. Warm regards, Katie

Posted 3 weeks ago

“Hi I would definitely not recommend Prestige Flowers to anyone again. Ordered the Blitzen Bouquet recipient sent me photo - awful comparison to the one advertised on the website. I did email my disappointment and photos. Reply received stating florist manager and Customer Services had reviewed and it is up to ‘standard’. I send and receive flowers regular, never again via this company I’m afraid.”

Helpful Report

Posted 3 weeks ago

Hello Christine, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointment with the Blitzen Bouquet. We always aim to provide a high standard of service, and we are sorry if you felt we fell short in your case. I understand your frustration, and I sincerely apologise for not meeting your expectations. Your comments are important to us, and we will be reviewing them carefully to improve our service going forward. Warm regards, Rosie

Posted 3 weeks ago

“Lovely selection of flowers and very easy platform for orders..”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our selection of flowers and found our platform easy to use. Your feedback truly brightens our day and motivates us to keep providing the best experience possible. We can’t wait to assist you with your next order! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“Pretty disappointed. I ordered a large "Happy Christmas" bouquet for a lovely work colleague & this is what was delivered - it bears very little resemblance to the picture on the website! Perhaps a passing donkey took a fancy to the foliage & only left a couple of straggly bits....?”

Helpful Report

Posted 3 weeks ago

Hello Micky, Thank you for taking the time to share your concerns. We’re so sorry to hear about your disappointment with the bouquet delivered to your colleague. This is far from the standard we strive to provide, and we understand how upsetting it can be when the product doesn’t match your expectations. We truly appreciate your feedback and will ensure it is passed on to the relevant team. Your comments are invaluable in helping us improve, and we sincerely apologise for falling short on this occasion. Best wishes, Tom

Posted 3 weeks ago

“I have now sent three different people in my family flowers to Scotland and it has been such an easy process. There was aver small hiccup with the second flowers I sent but Prestige got on it and I was so impressed with the attention I received. They are so professional and make it so easy to order exactly what you want I love that a voice message can be sent and their card selection is amazing. Finding this company has made it so easy for me to let my family know I am thinking of them.”

Helpful Report

Posted 3 weeks ago

Hello Ann, Thank you so much for your amazing review! We're delighted to hear that sending flowers to your family has been such an easy process for you. It’s wonderful to know that we were able to resolve the hiccup quickly and that our team made a positive impression. We love that our voice message feature and card selection have made your experience even more special. Your thoughtful gestures surely mean so much to your loved ones! We appreciate your support and can’t wait to assist you again in the future! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

“The APP doesnt work and I didnt get my £10 off.Wont use Prestige again.When I complained they were absolutely no help.I used to use them all the time but not anymore.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I'm really sorry to hear about the issues you've faced with the app and your discount. It's certainly frustrating when things don’t work as expected, and I regret that your experience with our customer service did not meet your expectations. I can confirm there is a new app, so please make sure the correct version is downloaded. Once you log in after downloading this the credit should applied to your account with us. We are constantly working to improve our services, and your comments will help us address these issues. If you would like to give us another chance in the future, please reach out to us directly, and we’ll do our best to assist you. Best regards, Katie

Posted 3 weeks ago

“The flowers were squashed. There weren't the amount of flowers and one stem came with NO FLOWERS on it at all. Very disappointing.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and that the flowers did not arrive in the quality you expected. This is not the standard we aim to provide, and we deeply regret the disappointment caused. Please reach out to us at enquiries@prestigeflowers.co.uk with your order details so we can investigate this further and resolve the issue for you. Please include some images of the bouquet in the email too. Best wishes, Katie

Posted 3 weeks ago

“Brilliant flowers, easy website to use !”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your wonderful review! We're thrilled to hear that you found our flowers brilliant and our website easy to use. Your feedback means a lot to us, and we look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 270,910 reviews