Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,756 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband got me these today for valentines day. They were delivered at 11.00am. Looked lovely. It is now 8.30pm. They are nearly all dead. I demand he has a refund. Absolutely shocking!!”

Helpful Report

Posted 3 weeks ago

Hello, I’m really sorry to hear about your experience with the flowers you received. It’s disappointing to know that they didn’t last as expected, especially on such a special day. I understand how frustrating this must be, and I fully appreciate your concerns regarding a refund. Please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Please kindly include some images of the bouquet too. Best wishes, Katie

Posted 3 weeks ago

“Placed an order to be delivered to my girlfriend whilst she was at work, they never arrived, tracking doesn't work either. This service is unacceptable, wish I didn't use this service now!! Will want a refund which still won't be enough for this awful service. Don't pay for premium delivery as it won't get delivered anyway.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I sincerely apologise for the inconvenience you experienced with your order not being delivered as expected. I understand how frustrating it must be, especially when you were hoping to surprise someone special. Unfortunately, your order was placed after the cut-off time. I can see that our customer service team has advised further. Best wishes, Rosie

Posted 3 weeks ago

“Awful. Didn’t deliver flowers on Valentine’s Day: won’t be using again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I sincerely apologise for the inconvenience you experienced with your order. I have checked the tracking on your order and can see that delivery was attempted before 1 pm as requested but there was no answer. It has since been successfully delivered today. Best wishes, Rosie

Posted 3 weeks ago

“Awful service, false advertisement. I purposely bought these flowers off this site to be delivered for Friday 14th Feb. Ordered it on Wednesday. Still hasn’t been delivered overall don’t use these guys if you want it delivered for a certain date. Order ref - 8560457”

Helpful Report

Posted 3 weeks ago

Hello Connor, Thank you for your feedback. I’m truly sorry to hear that your order did not arrive as expected. We strive to provide a reliable service, and it’s disappointing to know we fell short in this instance. I have located your order and can see that this was delivered yesterday evening and left in a safe place. Best wishes, Ellie

Posted 3 weeks ago

“Excellent service ,flowers and chocolate arrived on valentines💝 day for my wife and she was over the moon with the flowers and chocs”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your amazing 5-star review, Derek! We’re delighted to hear that your wife loved the flowers and chocolates on Valentine’s Day. It truly warms our hearts to know we could help make the occasion special for you both! Your kind words about our service mean a lot to us. Best wishes, Katie

Posted 3 weeks ago

“Valentine flowers not delivered today, I know you have a lot to do, but blimey my wife was 'annoyed' with not receiving flowers from her husband today...”

Helpful Report

Posted 3 weeks ago

Hello, I’m truly sorry to hear that your Valentine’s flowers were not delivered on time. I can only imagine how disappointing this must have been for both you and your wife, especially on such a significant day. We strive to provide a great experience, and it’s clear we fell short. I can see that delivery was attempted yesterday but there was no answer. Our customer service team have advised further via email. Best wishes, Rosie

Posted 3 weeks ago

“Ordered flowers for a friend of mine on the 7th Feb to be delivered to his wife at work unfortunately they didn't arrive my friend was so annoyed as he wanted to surprise his wife this has happened a few times now so I definitely won't be using prestige again and I recommend no one else does either as there are much better companies out the and definitely more reliable should be ashamed of yourself”

Helpful Report

Posted 3 weeks ago

Hello Robert, Thank you for your feedback. I am truly sorry to hear about the issues you encountered with your order, and I understand how disappointing it can be when plans for a surprise do not go as intended. We strive to provide reliable service, and it's disheartening to learn that we fell short in your case. If not done already, please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number? Best wishes, Katie

Posted 3 weeks ago

“Absolutely awful flowers, did not look anything like the flowers ordered. Indeed, I felt embarrassed by the quality of flowers sent as a gift. All greenery, two lillies and five roses. Compare for yourself, this is definitely a case of misdescription. When I complained they said that the two lillies hasn’t bloomed yet!!!!”

Helpful Report

Posted 3 weeks ago

Hello Anne, Thank you for sharing your feedback. I'm truly sorry to hear that the flowers you received did not live up to your expectations and that they did not match your order. It’s disappointing to know that you felt embarrassed by the quality of the bouquet, especially when sending it as a gift. We appreciate you bringing this to our attention, and I want to assure you that we take customer concerns seriously. I have reached out via email. Best wishes, Ellie

Posted 3 weeks ago

“Not happy, my wife as just got home with her flowers and I am not impressed they look terribly wilted and poor quality”

Helpful Report

Posted 3 weeks ago

Hello David, I’m truly sorry to hear that the flowers you received did not meet your expectations. It’s disappointing to know that they arrived in poor condition, especially when you wanted to surprise your wife. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk with some images of the bouquet and your order number, so we can look into this matter further and ensure we resolve it for you. Best wishes, Rosie

Posted 3 weeks ago

“Haven’t received the Valentine’s Day flowers that I ordered a week ago and paid a special delivery charge for. The tracking number doesn’t work. I most definitely want a refund or I’ll claim it as a charge back from the credit card company. Totally ruined Valentine’s Day”

Helpful Report

Posted 3 weeks ago

“Ruined valentines 18.30 and order has still not arrived. Very disappointed and my partner was upset. Will in future not use this service”

Helpful Report

Posted 3 weeks ago

Hello, I’m truly sorry to hear that your Valentine's experience was disrupted by the delivery issues you've encountered. It's understandably disappointing when things don't go as planned, especially on such an important day. I have located your order and can see that this was delivered yesterday. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Best wishes, Katie

Posted 3 weeks ago

“Nothing like the picture, was about a 10-15 pound bunch from your local shop not a florist quality at all but definitely a florist price! Not worth the money at all £45 disappointing”

Helpful Report

Posted 3 weeks ago

Hello Graham, Thank you for your review and for sharing your feedback with us. I sincerely apologise that the bouquet you received did not meet your expectations. It’s always our aim to deliver beautiful, high-quality arrangements, and it’s disappointing to hear that we fell short this time. If not done already, please send our team some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and we would be happy to look into this for you. Best wishes, Rosie

Posted 3 weeks ago

“I recently purchased the Wild and Wonderful Bouquet. The quality and density of the flowers did not look as was advertised on the website. I was also particularly disappointed with the customer service. Although I do appreciate how quick Prestige replyed to my queries, they didn't want to support or listen to anything I wanted to say about the quality and density of flowers being subpar. There was also plant/stems missing-the light green thalaspi plant/stem to be exact. I ended up having to raise a dispute with Paypal. Fortunately Paypal were able to give me some form of compensation via a voucher, as Prestige refused to acknowledge or compensate their lack of quality. Prestige's Ethos clearly states that for years they have dedicated themselves to "ethical practices, creating stunning bouquets that are not only extraordinary...." Yet they failed to provide me with an "extraordinary" bouquet of flowers and a reasonable service in this instance. For a company that has won awards, my experience with them has been unexpected, patronising and disappointing. Would definitely not recommend them.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback with us. I’m truly sorry to hear that your experience did not meet the expectations we strive for at Prestige Flowers. It's disappointing to learn that the quality of the bouquet fell short and you felt that your concerns were not adequately addressed by our team. We value all customer input and it’s disheartening to know you felt unheard. I sincerely apologise for any frustration this caused you. Your experience is important to us and we are continually working to improve our service. Best wishes, Katie

Posted 3 weeks ago

“I don’t even give you that star. We are a disgrace! I am in NZ and trusted you to send them on time. My partner is separated physically from me by distance. She was expecting these, I wanted them to cheer her up. Badly let down. No service, pathetic!”

Helpful Report

Posted 3 weeks ago

Hello Mark, Thank you for taking the time to leave a review. I sincerely apologise for the disappointment you’ve experienced with our service. We understand how significant it is to deliver flowers on time, especially when wanting to cheer someone up from a distance. We appreciate your feedback, and I assure you that it will be taken seriously as we strive to improve our service. Our customer service team have responded to your email this morning. Best wishes, Tom

Posted 3 weeks ago

“Hi ordered for delivery today and still haven't received if not delivered today I will be looking for a full refund”

Helpful Report

Posted 3 weeks ago

Hello Karen, Thank you for bringing this to our attention. I’m really sorry to hear that your order has not been delivered as expected. I can see that this was delivered later in the evening. Our customer service team has responded to your email this morning. Best wishes, Tom

Posted 3 weeks ago

“I paid extra for flowers to be delivered by 1pm. I arrived at 1.30pm, flowers were not there so I had to buy other flowers to not arrive empty handed on Valentines day. Flowers arrived at 2.30pm. Why have a promise for delivery before 1pm if you don't deliver before 1pm. Just don't do it, take less money, don't overpromise and underdeliver, take less but that way you will be on time.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your flowers arrived later than expected on such an important day. We understand how crucial timely delivery is, particularly for occasions like Valentine's Day. We appreciate your input regarding our delivery promises and will take it into serious consideration as we continually strive to improve our service standards. I have reached out via email. Best wishes, Ellie

Posted 3 weeks ago

“Bouquet is very disappointing considering it’s supposed to be a medium and not a SMALL”

Helpful Report

Posted 3 weeks ago

Hello Roy, Thank you for your feedback. We're truly sorry to hear that the bouquet you received did not meet your expectations, especially regarding its size. We strive to provide accurate representations, and it’s disappointing to know we fell short this time. From the photo provided, we can see that the correct number of stems has been received for the medium size. Best wishes, Rosie

Posted 3 weeks ago

“Don’t bother, you might aswell nip to the garage a grab the bottom shelf for a fiver. Completely underwhelming and tiny bunch of flowers for £35. Roses are half dead. As far from the advertisement as you can get. Extremely disappointed especially on Valentine’s Day. Customer service is non existent outside 9-5”

Helpful Report

Posted 3 weeks ago

Hello, I’m truly sorry to hear about your recent experience with the flowers you received. It’s disappointing to know that they didn’t meet your expectations, particularly on such an important occasion like Valentine’s Day. I appreciate you taking the time to share your thoughts with us, and I welcome the opportunity to improve. We strive for quality and great service, and it appears we fell short this time. Best wishes, Rosie

Posted 3 weeks ago

“Received valentine bouquet today. Same as last year absolutely disgusting I don't have the heart to tell my partner. Just about dead roses and pathetic lillys. Don't buy from these rob dogs. Just because you don't see before you buy doesn't mean you can send absolute shit out. I want an explanation Conveniently I can't upload my pictures to show the absolutely disgusting show I have been delivered today And I can't give the email address of the person who bought them I don't need him to know”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your experience with the bouquet delivered this year. It's disappointing to know that we have let you down, especially on such an important occasion. We always strive to offer quality blooms and it’s clear that we fell short this time. Our team have reached out via email. Best wishes, Rosie

Posted 3 weeks ago

“I placed an order for it to be delivered on Valentine’s Day for my partner but nothing has come and I’ve tried ringing several times during the week and no response”

Helpful Report

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 271,756 reviews