Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,476 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,476 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Mother’s Day flowers and they will not be delivered until Tuesday. First world problems but what’s the point in such a late delivery. If they couldn’t fulfill order then don’t take my money. Won’t use again”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We are very sorry to hear that there has been a delay with delivering your Mother's Day order. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this was delivered earlier today. Warm regards, Katie

Posted 3 weeks ago

“The completely wrong card was delievered to my Mum. I think someone-else receieved my order! Flowers did not look as expected either. Will not use again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the wrong card was delivered and that the flowers did not meet your expectations. I understand how frustrating it can be when an important gift doesn't arrive as planned. We strive to provide exceptional service, and it’s disappointing to know we missed the mark this time. I have located your order and can see that our customer service team are awaiting your reply to look into this. Warm regards, Katie

Posted 3 weeks ago

“Flowers arrived today in bad condition looks nothing like the flowers I ordered either will never order from this site again”

Helpful Report

Posted 3 weeks ago

Hello, I appreciate you taking the time to share your experience, and I'm truly sorry to hear that your flowers did not arrive in the condition you expected. It can be incredibly disheartening when a gift doesn't match what you had in mind, and I completely understand your frustration. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number. We would be happy to look into this for you. Warm regards, Katie

Posted 3 weeks ago

“Ordered mothers day flowers and they haven't arrived. Ruined mother's day. Very disappointed. No one to contact as they close the lives at the weekend”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback, and I'm genuinely sorry to hear that your Mother's Day flowers did not arrive on time. I can only imagine how disappointing this must have been for you and your celebrations. I completely understand the frustration of being unable to reach us during the weekend. We are always available via email. If you haven't already, please reach out to our customer service team by email, and they will assist you as soon as possible. Warm regards, Katie

Posted 3 weeks ago

“Placed order for Mother’s Day 3 days before in order for my Mum to receive flowers on the date. Sunday came and went and she never received the flowers! Massive disappointment, massive let down, will never ever use them again !”

Helpful Report

Posted 3 weeks ago

Hello Chris, Thank you for your feedback. I’m really sorry to hear that your Mum did not receive her flowers on Mother’s Day. We understand how important it is to get things right, especially for occasions that mean a lot. I have located your order and can see that our customer service team have replied to your email. Warm regards, Katie

Posted 3 weeks ago

“Ordered flowers and chocolates for Mothers Day and they have not been delivered. Not good enough.”

Helpful Report

Posted 3 weeks ago

Hello Paula, Thank you for your feedback. I'm truly sorry to hear that your flowers and chocolates were not delivered as expected. I understand how disappointing it can be when a special occasion is affected by such issues, and I completely empathise with your frustration. If you haven’t already, please reach out to our customer service team so we can assist you further and resolve this matter. Warm regards, Katie

Posted 3 weeks ago

“I ordered some flowers over a week ago for my mother in law for Mother’s Day, I have had no email with tracking details. They still haven’t turned up. These were a gift off me and my late boyfriend as it’s her first Mother’s Day without him and this little surprise was meant to make the day a bit easier and it’s been ruined”

Helpful Report

Posted 3 weeks ago

Hello, I’m so sorry to hear that your flowers didn’t arrive in time for such a meaningful occasion. Please understand that we strive to provide the best experience possible, and it’s disappointing to see that we fell short this time. I recommend reaching out to our customer service team, as they can assist you further with this matter. Warm regards, Katie

Posted 3 weeks ago

“Very disappointed with the flowers received from your company, if this is the best you can do it is certainly not how you describe yourselves on your website “we describe ourselves on delivering happiness to our lovely customers” you do not deliver on your promise. The star status does not even credita 1 star. It seemed very convenient that a photograph could not be uploaded.”

Helpful Report

Posted 3 weeks ago

Hello Mrs Mckeag, Thank you for taking the time to share your concerns. I am truly sorry to hear that you were disappointed with the flowers you received. It’s disheartening when our promise of delivering happiness doesn’t come through, and I completely understand your frustration. We take feedback like yours very seriously, and I’d like to assure you that we’re committed to making things right. Please reach out to our customer service team so we can address your concerns directly. Our email address is enquiries@prestigeflwoers.co.uk. Warm regards, Katie

Posted 3 weeks ago

“Shocking flowers. So embarrassed that my Nan received these for Mother’s Day. Considering they were £48 i was expecting something decent but could have gone to a supermarket and bought a much nicer bouquet for half the price. Have got in touch and complained but they’re not interested! Said I need to leave the flowers for 3 days to bloom. 3 days isn’t going to improve the look of the flowers!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience with us, and I’m genuinely sorry to hear that the flowers did not meet your expectations. It's disheartening when a gift intended to bring joy falls short, especially on a special occasion like Mother’s Day. I understand how frustrating it can be to feel let down by a purchase. Our team suggests allowing time for the flowers to bloom, but I certainly appreciate your perspective on this matter. Please know that your feedback is valuable, and I encourage you to reach out to our customer service team again if the flowers do not improve. Warm regards, Katie

Posted 3 weeks ago

“I purchased a Mother’s Day bouquet and am not impressed. I got a simple spring bouquet only to find some of the tulip heads missing and the rest to be well past their best. I would have been better purchasing something from the local supermarket”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your thoughts. I'm really sorry to hear that the Mother's Day bouquet did not meet your expectations and that some of the tulips were missing or not in their best condition. We understand how important it is to deliver high-quality flowers for special occasions, and it’s disappointing to know we didn’t fulfill that promise for you. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number subject, so we can put this right for you. Warm regards, Katie

Posted 3 weeks ago

“Excellent service. Easy to order the Beautiful flowers. Very affordable and good range to choose from. Thank you”

Helpful Report

Posted 3 weeks ago

Hello! Thank you for your amazing 5-star review! We're thrilled to hear that you found our service to be excellent and that ordering beautiful flowers was easy for you. We pride ourselves on offering a great range at affordable prices, so it's wonderful to know that you appreciated that. Thanks again for choosing us, and we look forward to serving you in the future! Best wishes, Tom

Posted 2 weeks ago

“Very disappointed as I requested and paid for a Mother’s Day delivery yet no delivery”

Helpful Report

Posted 3 weeks ago

“Just disappointed in the quality to be honest. Paying £40 for a large bunch of flowers and they weren’t conditioned and some looked in a poor state. Browned around the edges.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that the quality of the flowers didn’t meet your expectations. We strive to provide fresh and beautifully conditioned arrangements, and it's disappointing to know we fell short in your case. Your comments are valuable and will help us improve our service in the future. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number, so we can look into this for you? Warm regards, Katie

Posted 3 weeks ago

“Very disappointed ordered a week before mothers day, still not arrived by nearly 7pm on mothers day wouldn't order from here again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your thoughts with us. I’m genuinely sorry to hear that your order did not arrive on time for Mother’s Day, and I can understand how disappointing that must have been for you. We strive to ensure that all deliveries are made promptly, especially for special occasions, and it’s disheartening to know that we fell short in this instance. I have located your order and can see that our customer service team have replied to your email. Best wishes, Rosie

Posted 3 weeks ago

“Had to give one star but that's being generous. Bought cheaper flowers from a late night petrol station that were better than these shrubs. Mothers day present but felt embarrassed when they arrived and told her just to chuck them. Do NOT waste your money on this garbage site! Expect a full refund.”

Helpful Report

Posted 3 weeks ago

Hello Carl, Thank you for your feedback, and I’m truly sorry to hear that you were disappointed with your order. It’s never our intention to let our customers down, especially for such meaningful occasions like Mother’s Day. I can understand how receiving flowers that didn’t meet your expectations would be embarrassing. Please know that your comments about the quality are valued, and I will be sure to pass this feedback along to our team for review. If you haven't already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk, and they can look into this for you. Best wishes, Rosie

Posted 3 weeks ago

“Well, I ordered some flowers to be delivered to my daughter on 29th March, paid the extra to get a before 1pm slot and she still hasn’t received them! Not sure if this is a scam company as I have never used them before. Please advise how to get a refund, and I will not be using these people again. Out of order 😡”

Helpful Report

Posted 3 weeks ago

Hello Mr Bernard, Thank you for sharing your experience, and I genuinely apologize for the disappointment you've encountered with your order. It’s understandably frustrating when things don’t go as planned, especially when you’ve paid extra for timely delivery. We take these matters seriously, and your feedback is essential for us to improve. Best wishes, Rosie

Posted 3 weeks ago

“Nothing like the picture in terms of fullness, In years past I had been extremely happy with prestige flowers but this bouquet was sparse as if they had ran out of flowers and some flowers look unhealthy! I was very upset and embarrassed to see my mother open the box to something wildly unlike the preview photo! I would highly reccomend the company uses accurate preview photos since not providing what we all paid for is of course categorically wrong and will tank their reputation and credibility immensely. I even paid extra for larger than the standard size, I assume the standard is even more underwhelming. I will never use prestige flowers again, though I hope the company attempts to gain back some trust by righting its many wrongs against several mothers day customers!”

Helpful Report

Posted 3 weeks ago

Hello Abigail, Thank you for taking the time to share your experience. I’m truly sorry to hear that the bouquet you received did not meet your expectations and that it left you feeling disappointed, especially on such a special occasion. We strive to provide beautiful and high-quality arrangements, and it’s disheartening to know we fell short this time. Your feedback about the photos and overall quality is very important to us, and I will ensure it is shared with our team for improvement. If you haven't already, please reach out to our Customer Support at enquiries@prestigeflowers.co.uk with your order details, and we will do our best to address your concerns. Best wishes, Rosie

Posted 3 weeks ago

“Order made on 18th March for delivery on Mother's day (30th March), just been told order will arrive on the 2nd April!! Clearly they aren't good at logistics.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review, and I sincerely apologise for the inconvenience regarding your delivery. I completely understand how important timely delivery is, especially for special occasions like Mother's Day. It's disappointing to hear that we did not meet your expectations in this case. I can see that our customer service team have replied to your email. Best wishes, Rosie

Posted 3 weeks ago

“Received flowers from my Daughter for Mother's Day. Absolutely beautiful. Colourful, vibrant and really fresh. Fragrance is amazing. Only downside was that she was disappointed regarding 1700 delivery time. She expected me to receive them in the morning. Thank you.”

Helpful Report

Posted 3 weeks ago

Hello Susan! Thank you for your wonderful 5-star review! We’re thrilled to hear that the flowers your daughter sent for Mother's Day were beautiful, vibrant, and fragrant. They truly add a special touch to any occasion. We apologize for the later delivery time and appreciate your daughter’s understanding. Your feedback helps us improve our service. Thank you once again for choosing Prestige Flowers! Best wishes, Tom

Posted 2 weeks ago

“Mum hasn't received her flowers today. She's 86 and it would of made her smile. Think I'd like a refund, so I can buy her something reliable!”

Helpful Report

Posted 3 weeks ago

Hello Michael, Thank you for sharing your concerns with us. I’m genuinely sorry to hear that your mother hasn't received her flowers. We understand the importance of timely delivery, particularly for special moments. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this was delivered today. Warm regards, Rosie

Posted 3 weeks ago

Prestige Flowers is rated 4.4 based on 272,476 reviews