Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,339 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers chocolates and a card for my Moms birthday, roses and lily's bouquet. The card was chosen with a photo upload and they didn't even bother to add it in the delivery. Unfortunately mom had no birthday card from us, just the sad flowers and a very small box of chocolates!! Not worth the money, and the lack of customer care just shows they're not bothered. At least fulfil an order and check the final details before sending out, that way you get less disappointed customers!! When I emailed customer service, wa offered £3.99 as a token and applied to my account!! Needless to say won't use you again, there is better out there.”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We sincerely appreciate your valuable input and want you to know that we take all customer feedback seriously. We would like to genuinely apologise for the disappointment caused by the omission of the custom photo card in your mom's birthday bouquet. We understand how important it is to have every detail fulfilled to make the occasion truly special. We are truly sorry for any inconvenience this may have caused you and your mom. Again, we truly appreciate your feedback and regret any negative impression you may have of our services. We hope to have the opportunity to serve you better in the future. Warm regards, Tom

Posted 1 month ago

“Always use Prestige for my flower needs. Everyone who receives them says the bouquet is so beautiful.”

Helpful Report

Posted 1 month ago

Thank you so much for your incredible 5-star rating of Prestige Flowers! We are thrilled to hear that you always turn to us for your flower needs. Your support means the world to us!We are delighted to know that the recipients of our bouquets have consistently found them to be beautiful. Our team puts a great deal of effort and attention to detail into creating stunning arrangements that bring joy and smiles to the faces of your loved ones. Once again, thank you for your kind words and for choosing Prestige Flowers. We truly appreciate your trust and loyalty.

Posted 1 month ago

“The flowers delivered vs the display pictures, are absolutely pathetic (I hope you can the photo comparison). These were for a funeral, to pass on my condolences, and honestly it’s got half-arsed written all over it. I feel so embarrassed. £30 for that? Do me a favour.”

Helpful Report

Posted 1 month ago

Hello Lee, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights into our services. We would like to apologise for the disappointment you experienced upon receiving the flowers. We understand the importance of conveying condolences during a funeral, and we are deeply sorry that the actual arrangement did not match the expectations set by our display pictures. Once again, we thank you for bringing this matter to our attention. Your feedback will undoubtedly assist us in bettering our services in the future. Warm regards, Prestige Flowers

Posted 1 month ago

“Wanted a last minute thankyou gift for my parents who looked after my baby as I was really poorly. Ordered Saturday midday for Sunday and paid for 'Next Day Nominated Day delivery' for the Sunday. It's now Tuesday PM and still no sign. Try to resolve with customer service who aren't bothered, refused even a partial refund and tell you the £5.99 is for standard delivery, not what they advertise. Gutted to be honest. Tracking system hasn't been updated for over 2 days so no idea where the flowers even are but I am guessing they won't be in a condition worth £30..”

Helpful Report

Posted 1 month ago

Hello Leah, thank you so much for taking the time to provide us with feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and apologise for the disappointment and inconvenience you have experienced. We understand how important it is to express your gratitude to your parents and we sincerely apologise for the delay in delivering your chosen gift. We are deeply sorry for any frustration caused by the lack of updates on the tracking system as well. We are disappointed to hear that our customer service team did not address your concerns in a satisfactory manner. I can see that this has since been refunded via Paypal. Warm regards, Rosie

Posted 1 month ago

“Very quick and easy to use”

Helpful Report

Posted 1 month ago

Hello Susan, thank you so much for your fantastic 4-star rating and for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and are delighted to hear that you found our service very quick and easy to use.

Posted 1 month ago

“Poor quality bouquet, hardly any flowers . will be cancelling subscription . Better flowers in the supermarket”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We truly appreciate your input and apologise for any inconvenience caused by the poor-quality bouquet you received. We understand how disappointing it can be when a bouquet doesn't meet your expectations, and we strive to ensure that each customer receives a beautiful arrangement. We sincerely apologise for falling short on this occasion. Once again, we genuinely appreciate your feedback and apologise for any disappointment and inconvenience caused. Kind regards, Prestige Flowers

Posted 1 month ago

“I ordered a large bunch for my wife, what came through the post was disgusting and you could pick up a lot cheaper elsewhere, the flowers looked half dead and very cheap. I had waited but was really disappointed and won't be using this company again”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We would like to express our sincere apologies for the disappointing condition of the flowers that were delivered to you. It is truly disheartening to hear that they appeared half-dead and of poor quality. This falls far below the standards we strive to uphold for our valued customers like yourself. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 month ago

“Sorry to say that the flowers were old. Very upsetting as a birthday gift.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent purchase from Prestige Flowers. We appreciate hearing about your experience, and we apologise for the disappointment and inconvenience caused. I have located your order and can see that our team are awaiting some images of the bouquet to look into this further for you. Best wishes, Katie

Posted 1 month ago

“Prestige is wonderful, especially for international orders. it's so easy to navigate, the hardest thing is chosing from the amazing variety of flowers, gifts and special extras. Thanks Prestige Flowers”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that your experience with us was wonderful. We are genuinely grateful for your support and your recognition of our efforts. Thank you once again for choosing Prestige Flowers. We look forward to serving you in the future. Best regards, Prestige Flowers Team

Posted 1 month ago

“Paid for a large bouquet of flowers (Rose and Lily) off the page and got the worst bouquets I’ve ever paid for even after paying a premium + extra for a large bouquet.”

Helpful Report

Posted 1 month ago

Hello Jake, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who provide us with valuable insights and help us improve our services. We are truly sorry to hear that the bouquet of flowers you received did not meet your expectations. We apologise for any inconvenience this may have caused you. At Prestige Flowers, customer satisfaction is our top priority, and we strive to ensure that each and every customer receives a beautiful and high-quality product. Once again, we appreciate your feedback and apologise for any disappointment caused. We greatly value your business and hope for an opportunity to serve you in a much better way in the future. Warm regards, Tom

Posted 1 month ago

“I think it’s amazing how we can just orders flowers And they’re so beautiful and well priced”

Helpful Report

Posted 1 month ago

Hello Raeesa, thank you so much for your fantastic 4-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you think it's amazing how easy it is to order our flowers. Warmest regards, Rosie

Posted 1 month ago

“We have used Prestige Flowers many times over the last few years and have always been very pleased with the service”

Helpful Report

Posted 1 month ago

Dear Gavin, thank you so much for awarding Prestige Flowers with a five-star rating! We greatly appreciate your positive feedback. Thank you once again, Gavin, for your wonderful review and your continued support. Should you need any assistance in the future, please do not hesitate to reach out to us. Warm regards, The Prestige Flowers Team

Posted 1 month ago

“Unfortunately I can’t recommend Prestige Flowers. Firstly I ordered the flowers to be delivered on Saturday but when the delivery was at my parents house they didn’t stay for long and my parents didn’t get to the door in time. The delivery was then prosponed til Monday. We payed for a guaranteed delivery before 1 pm. Also the size of the actual bouquet is ridiculous. It was only 6 lillies on two stems, 6 roses and nothing else. No filling! Nothing like the photo when I ordered. I ordered a medium size. Because of that I won’t be ordering from Prestige Flowers again.”

Helpful Report

Posted 1 month ago

Hello Lonnie, thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your honesty and willingness to let us know about the issues you encountered. We apologise for the inconvenience caused by the delayed delivery. We understand how important it is for gifts to arrive on time, especially for special occasions. We are truly sorry that the delivery had to be rescheduled for Monday. This is not the level of service we strive to provide, and we will make sure to address this matter with our delivery team to prevent similar occurrences in the future. Warm regards, Tom

Posted 1 month ago

“Next day flowers arrived late (company saved by the small print) despite ordering the largest bouquet the amount of flowers in the bouquet was no where near the amount in the photos”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your experience with us at Prestige Flowers. We sincerely appreciate your feedback and are truly sorry for the issues you encountered with your recent order. We understand how frustrating it must have been for your next-day flowers to arrive late. We also apologise for the discrepancy in the number of flowers received compared to what was depicted in the photos. Please know that this is not the level of service we strive to provide, and we deeply regret any disappointment caused. Your feedback helps us address these issues and prevent them from occurring in the future. Warm regards, Rosie

Posted 1 month ago

“Don’t bother with this company, ordered for our anniversary asked for a specific day and guess what NOTHING!!!! What is the point in asking for a specific day and not getting them!! DONT use this company you are just wasting your money, should have stuck to going to the florists only one star because I couldn’t give them no stars”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I am very sorry for any disappointment caused by the dleivery of your order. I have checked your tracing link and can see that this was delivered on the 7th as requested. Warm regards, Katie

Posted 1 month ago

“Again paid for next day delivery. Didn't turn up! The reply was "it's OK it's been delivered now" a day after the birthday. Not acceptable I wanted them delivered on time as per their advert! Will wait and see what they come back with”

Helpful Report

Posted 1 month ago

Hello Dawn, Thank you for taking the time to share your experience. We sincerely apologise that your order did not arrive on the day you had selected, especially as it was for such an important occasion. We understand your disappointment and agree that this is not acceptable, especially given our commitment to timely delivery. I will feed this back tot he appropriate department. Best wishes, Rosie

Posted 1 month ago

“Ordered the medium size flowers and was expecting more than received , looks very sparse Birthday gift for my sister”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and we're sorry to hear that the medium-sized bouquet did not meet your expectations. We always strive to provide high-quality, beautifully arranged flowers, and it’s disappointing to hear that this was not reflected in your order. I will feed this back to the relevant department. Warm regards, Tom

Posted 1 month ago

“I have been a member for a few years and have found the service from Prestige first class.”

Helpful Report

Posted 1 month ago

Thank you so much, Cherylanne, for giving Prestige Flowers a 5-star rating! We truly appreciate your continued support as a member over the past few years. It's wonderful to hear that you have found our service to be first class. We strive to provide the best experience for our customers, and your kind words mean a lot to us. Thank you for choosing Prestige Flowers, and we look forward to serving you for years to come!

Posted 1 month ago

“I ordered flowers for a work colleague. They looked really pretty in the picture on the website. After receiving the flowers my colleague sent a photo of the flowers. The flowers looked so much better in her picture! Really pleased with the service and the flowers looked really beautiful on delivery.”

Helpful Report

Posted 1 month ago

Thank you so much for giving Prestige Flowers a 5-star rating! We are thrilled that you were pleased with both our service and the beauty of the flowers you ordered. We truly appreciate your kind words and recognition of our efforts. We hope to have the pleasure of serving you again in the future. Warm regards, Katie

Posted 1 month ago

“Flowers were not delivered on my mother’s birthday. Just had an email from Royal Mail at 2pm saying they wouldn’t be delivered on that day. Service isn’t fit for purpose and very disappointing for me and my mum. On telephoning them today there was no apology whatsoever.”

Helpful Report

Posted 1 month ago

Hello Catherine, Thank you for sharing your feedback. We sincerely apologise that your mother's birthday flowers were not delivered on the correct day, and we understand how disappointing this must have been for both you and your mum. I have checked the tracking on your order and can see that delivery was attempted on the chosen date but the address was inaccessible. Warm regards, Rosie

Posted 1 month ago

Prestige Flowers is rated 4.5 based on 270,339 reviews