Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,953 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 270,953 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 18th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One star awarded only so I could leave a review, probably the worst bouquet I've every come across, the flowers very poor quality and half dead, I've put better in the bin. Don't use this company.”

Helpful Report

Posted 4 months ago

Dear Rose, thank you so much for taking the time to provide us with feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and value your input. We sincerely apologise for the poor quality of the bouquet you received, and we understand that this must have been a disappointing experience for you. It is certainly not the level of service or product we strive to provide to our customers. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 months ago

“Paid over £50 for a 'large' rose and lily arrangement with vase for ny mum. Popped round 4 days after delivery and they are almost dead! Emailed only to be told as it was after 3 days they couldn't do anything but offered me a £10 voucher. I obviously declined. Will definitely not be ordering from them again. To say I'm disappointed is an understatement. Avoid them; it's just not worth the money or risk.”

Helpful Report

Posted 4 months ago

Hello Karen, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We truly appreciate your honesty and value your input. We sincerely apologise for the disappointment you've experienced with your recent order. It is certainly not the quality or level of service we strive to provide to our valued customers like yourself. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“I purchased online for flowers to have next day delivery, 17th September 2024 should be the delivery date. Received a notification from Royal Mail to say expected delivery 18th September 2024. Which will be too late as this is for a lady who is retiring on the 17th and will not be back into work after that date. I’m very disappointed and dissatisfied with this. The flowers were not cheap and I feel that I have completely wasted my money. Not happy!”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your valuable input. We would like to extend our apologies for the inconvenience caused by the delay in the delivery of your flowers. We understand the significance of the retirement occasion and the importance of timely delivery. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 4 months ago

“When the flowers arrived the roses were dead. The rest of the flowers lasted 2 days. This was so disappointing for the recipient. This is a terrible service and I would like my money back. Kathleen McDonald”

Helpful Report

Posted 4 months ago

Hello Kathleen, thank you for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate it when customers like yourself share their thoughts and concerns. We would like to extend our deepest apologies for the disappointing condition in which the roses arrived and for the short lifespan of the remaining flowers. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for the recipient. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 4 months ago

“Absolutely terrible. Ordered over a week ago, was told was gonna e delivered in the morning as part of a present. Not arrived on time Not arrived on the day. Rude customer service didn’t even get offered a refund let alone a discount for being messed arround. Was told the only care about 24 hour orders dosnt matter that you ordered a week ago!!”

Helpful Report

Posted 4 months ago

Hello Luke, thank you for taking the time to provide us with your feedback on your experience with Prestige Flowers. We sincerely appreciate your willingness to share your thoughts, as it helps us improve our service. We apologise for the inconvenience caused by your order not being delivered on time. Our team strives to ensure prompt delivery, and we regret that we fell short in this instance. We understand how important it is for gifts to be received on time, especially when they are part of a present. We are truly sorry for any frustration caused by the lack of a refund or discount being offered when you reached out to our customer service team. This is certainly not the level of service we aim to provide. We value each of our customers and their satisfaction is our top priority, regardless of when the order was placed. Once again, we appreciate your feedback and apologise for any inconvenience caused. Warm regards, Rosie

Posted 4 months ago

“DO NOT ORDER FROM THIS COMPANY!! You will regret it. Flowers arrived 2 days late and they were for a birthday. I ordered the large option for the flowers and they looked like the standard size, I was very disappointed. I want a refund the flowers were rubbish and don’t get me started on the customer service and all the excuses they were coming up with as to why the flowers were not delivered on the day as requested. Save yourself the grief and order from somewhere else.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely apologise for the inconvenience caused by the delayed delivery of your birthday flowers and the disappointment you felt with the size of the arrangement. We understand that receiving flowers late for a special occasion can be incredibly frustrating, and we apologise for any inconvenience this may have caused. We also regret that the flowers did not meet your expectations in terms of size and quality. This falls short of the high standards we aim to provide for our customers. Once again, we apologize for any disappointment and inconvenience caused. We appreciate your honesty in bringing these matters to our attention. Best regards, Prestige Flowers Customer Care Team

Posted 4 months ago

“Shocking ,do not waste your money, birthday flowers arrived looking half dead wrapped in black cellophane so so upsetting and disappointing and not cheap,company not willing to accept any responsibility (DO NOT USE)”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Prestige Flowers. We truly appreciate your honesty and value your input. We would like to extend our sincere apologies for the disappointing and upsetting condition in which your birthday flowers arrived. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“Do Not Use. Absolutely shocking service. Royal Mail did not deliver expensive anniversary flowers, when I chased Prestige Flowers they kept telling me that Royal Mail attempted delivery. I had been home all day, they hadn’t! Seems I’m not alone looking at the trail of poor reviews. When I repeatedly pointed this out they eventually said they wouldn’t help and would challenge if I cancelled my card payment. To date, still no sign of any flowers, though I expect they are somewhat dead by now. Odd that any company would happily take your money and not give two hoots if you even receive their product!”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to provide your feedback on your recent experience with Prestige Flowers. We sincerely appreciate customers like you who share their experiences with us, as it helps us identify areas for improvement. We would like to apologise for the shocking service you received, as well as any inconvenience caused. It is indeed disheartening to hear that Royal Mail did not deliver your anniversary flowers. We understand how frustrating this must have been, especially considering that you were home all day waiting for the delivery. Please accept our sincere apologies for the inconvenience caused by our failure to deliver your flowers and the subsequent lack of assistance from our customer service team. We deeply regret that we failed to live up to your expectations, as customer satisfaction is our utmost priority. Warm regards, Rosie

Posted 4 months ago

“Paid for a morning delivery on Friday 13.09.24. Mum had popped out with the dog and Royal Mail didn't leave the flowers as they have to be signed for. Still haven't arrived at Midday on 16.09.24. Contacted Customer Services who just ignored the complaint and were useless. Will not use this company again.”

Helpful Report

Posted 4 months ago

Hello Jonathan, Thank you for your feedback, and we're truly sorry for the inconvenience you've experienced. We understand how frustrating it must have been for the flowers to not be delivered as expected and for the delay in resolving the issue. We understand your preference for the delivery to be made even if the recipient is not present. However, for orders with special 1 pm delivery, a signature from the recipient is required. Unfortunately, this means we are unable to leave the bouquet in a safe place or with a neighbour. I can see that this order has now been delivered. If there are any issues at all with the flowers, please send us some images to enquiries@pretsigeflowers.co.uk with your order number and 'REVIEW' in the subject and we would be happy to look into this for you. Best wishes, Rosie

Posted 4 months ago

“Easy to order on line. Products are fabulous. Arrived on time as always. I won't be using any one else from now on Prestige is the only one for me. Flowers last for a long time and the rose plants are amazing. I love getting vouchers too, every little helps.”

Helpful Report

Posted 4 months ago

Hello Angela, Thank you for your wonderful review! We’re thrilled to hear that you find our products fabulous and our service reliable. It’s great to know the flowers and rose plants are lasting well and that you appreciate the vouchers. We look forward to continuing to serve you and are grateful for your loyalty to Prestige.

Posted 4 months ago

“I ordered a bouquet with chocolates to be delivered today 15/9/24 as we were meeting for a meal. The flowers were never delivered as guaranteed and I will be requesting a full refund (£63.47), as it was for a hen do today for my daughter. Very poor and have been let down and very disappointing.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. Your feedback is extremely valuable to us, as it helps us identify areas that need improvement and allows us to provide better services in the future. We sincerely apologise for the inconvenience you experienced with your order. We understand how important it was for your daughter's hen do, and we genuinely regret that we let you down on such a special occasion. We fully acknowledge the disappointment and frustration this has caused you and your family. I have checked the tracking on your order and can see that delivery was attempted on the correct date. However, the address was inaccessible. It was then successful when attempted again this morning. Warm regards, Katie

Posted 4 months ago

“My partner ordered a September bouquet Approx a quarter of the flowers in the picture In the bin in 4 days dead . The roses died in 2 days”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate your valuable input and apologise for the disappointment you encountered. We are genuinely sorry to hear that the September bouquet you received did not meet your expectations. We understand how disheartening it can be to see a significant portion of the flowers perish within such a short period. Furthermore, we are concerned to learn that the roses in particular wilted in just two days. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 months ago

“Ordered some birthday flowers for my mother-in-law, they were supposed to be delievered on Sunday. Royal Mail however sent an email, saying they couldn't deliever the flowers and will try again the next day. My mother-in-law is house bound and has a carer all day, so there is always someone there. I feel very let down as I spend a lot of money and don't know, whether the flowers will last.”

Helpful Report

Posted 4 months ago

Dear Birgit, Thank you so much for taking the time to share your experience with us. Your feedback is greatly appreciated and allows us to improve our services. I apologise for the disappointment and inconvenience caused by the delayed delivery of the birthday flowers for your mother-in-law. It is truly regretful that Royal Mail was unable to deliver the flowers as scheduled. We understand that this was particularly inconvenient for you, considering your mother-in-law's restricted mobility and constant caregiver presence. I completely understand how this would make you feel let down, especially after investing a significant amount of money in the gift. I have located your order and can see that delivery was successful this morning. If there are any issues at all, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and our team would be happy to look into this for you. Best wishes, Katie

Posted 4 months ago

“Roses in the delivery were dead within 24 hours and the rest of the flowers were dead in 3-4 days. Very disappointed”

Helpful Report

Posted 4 months ago

Dear Peter, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honest review and apologise for the disappointment you encountered. We are genuinely sorry to hear that the roses in your delivery were already dead within 24 hours, and the rest of the flowers followed suit in just 3-4 days. This is certainly not the quality or longevity we strive to deliver, and we understand how disappointing this must have been for you. I have contacted you directly via email to hopefully resolve this. Best wishes, Ellie

Posted 4 months ago

“Website claims next day delivery Mon to Fri so I Paid premium for next day delivery. Saturday no delivery, now Sunday and no delivery. So the best case scenario is the flowers arrive tomorrow which is 2 days late. Not good and definitely not a prestige service. I'll wait to see what the quality of the flowers are like.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 4 months ago

“Really nice website and easy to access.”

Helpful Report

Posted 4 months ago

Hello Jasmin, Thank you for your feedback! We’re glad you found our website easy to access and navigate. We appreciate your support!

Posted 4 months ago

“Absolutely terrible flowers from this company and wouldn’t recommend them and there response is terrible avoid them for any flowers you want to send you get a better bunch from Lidl fraction of the cost”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your negative experience. This isn’t the standard we aim for, and I apologise for the disappointment. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 4 months ago

“The flowers were need to arrive on a specific date. Ordered well in advance and they arrived a day late. Their customer service team couldn't care less. Poor”

Helpful Report

Posted 4 months ago

Hello Steve, Thank you for your review. I’m really sorry to hear about the delay and the lack of support you received from our customer service team. This is not the standard we strive for, and I understand how frustrating it must be. Warm regards, Katie

Posted 4 months ago

“I have used Prestige Flowers in the past and have been satisfied with their products. However, I ordered a bouquet for my wife’s recent birthday and was disappointed with the quality of the flowers. The roses died off after only three days and a sunflower never developed. The bouquet was expensive and the quality inferior.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I’m sorry to hear that your recent experience didn’t meet the high standards we aim for. It’s disappointing to learn that the bouquet didn’t last as expected and that you found the quality lacking. We appreciate your feedback and would like to address this issue. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 months ago

“The flowers sent to a friend as get well, were poor quality and lasted under 48 hours before dying. The problem with sending flowers unless the recipient tells you you have no idea how bad they are. I am Really sad that an expensive gift was such poor quality. I won’t be using again”

Helpful Report

Posted 4 months ago

Hello Karen, Thank you for your review. I’m truly sorry to hear that the flowers didn’t meet your expectations and didn’t last as they should have. This is definitely not the experience we strive to provide. We appreciate your feedback and we will pass this on to the appropriate departments to ensure this does not happen again. Warm regards, Rosie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 270,953 reviews