Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,651 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,651 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting customer service. My Daughter lost a baby and I live many miles from her so wanted to send flowers to let her know how much I love her. They didn’t show up, next day they didn’t show up and the next day I get an email (supposedly) from Royal Mail to say property was inaccessible. It truly is not and the earlier parcel delivery driver that came that same day had no problems at all. In fact, he delivers most days to that address. What about leaving with a neighbour or texting the poor customer whose money you’ve just taken and letting them know? I am angry beyond words and will never use or recommend this company again. Their customer service was an impersonal and patronising email only. Do not use this company and it looks like I’m not alone in that thought. Wish I’d read the reviews first, but in times of stress and worry and just trying to do something good for someone…who has time to do that? My lesson has well and truly be learned.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience with us. I am so sorry to hear about the distressing situation regarding your daughter and the issues with the flower delivery. It is upsetting to want to support a loved one during such a difficult time. Your feedback is crucial, and I want to assure you that we take these matters seriously. We aim to provide clear communication and timely deliveries, and it’s disappointing to know we missed the mark in this instance. I will pass your concerns along to our team to help improve our service moving forward. I have located your order and contacted you directly via email. We hope that this can be resolved. Best regards, Ellie

Posted 3 months ago

“Smooth and easy transaction, very easy to do! And a great price too, can’t recommend highly enough”

Helpful Report

Posted 3 months ago

Hello Alison, Thank you so much for your amazing review! We’re delighted to hear that you found the transaction smooth and easy, and that you were pleased with the pricing. Your recommendation truly makes our day! Best wishes, Katie

Posted 3 months ago

“NEVER EVER USE THIS COMPANY. I tried to send flowers to my mother in the UK. (I am in Canada.) Not only has delivery been attempted 1, 2 & 3 days late but they have still not arrived. Apparently delivery was attempted and failed. I cannot give a different address other than the correct one!! This is a seniors home. The address is not complicated!! Very sadly, Prestige have not tried to help at all. My mother still didn't get any flowers for her birthday. I will never use Prestige again. Complete waste of money.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience. I'm sincerely sorry to hear about the issues you faced with your order and the disappointment it caused for your mother’s birthday. I understand how frustrating it must be when things don’t go as planned, especially with a gift meant to bring joy to a loved one. Your concerns are important to us, and we strive to provide timely and efficient service. I’ll ensure your feedback is shared with the team to help us improve. Best regards, Katie

Posted 3 months ago

“Waited the birthday flowers for yesterday 23 Nov but did not arrive. According to Royal Mail they will deliver 25 of Nov Monday. The flowers are not fresh anymore. How can I refund or reutrn.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience. I'm truly sorry to hear that your flowers did not arrive on time. I understand how disappointing this situation can be, especially for a special occasion like a birthday. Our flowers are shipped with aqua packs to maintain their freshness during transit. However, if you encounter any quality issues upon delivery, please send photos to enquiries@prestigeflowers.co.uk, including your order number and 'REVIEW' in the subject line. Best regards, Katie

Posted 3 months ago

“Hopeless Customer Service. I should have listened to the bad reviews but I thought “that won’t happen to me”. Flowers arrived late and as Royal Mail, lied and stated they had attempted to deliver (they didn’t and I have doorbell footage for the day to prove it, although Prestige Flowers didn’t care) Prestige Flower Customer service refused to acknowledge the issue and ignored my concerns. I’m now have flower days late with no use for them. I can comment on the prestige of their flower but their customer service is definitely not prestige. I’m all the more disappointed as I subscribed to their annual deliver service, what a waste as I won’t be using them again.”

Helpful Report

Posted 3 months ago

Hello Dan, Thank you for your feedback. I'm truly sorry to hear about your experience with our customer service and the issues surrounding your delivery. It's frustrating when things don’t go as planned, especially after you took the step to subscribe. We strive for excellence, and it’s clear we fell short this time. I appreciate your understanding as we work to improve our services and ensure that our customers feel heard and valued. Your experience will be addressed with our team to prevent similar situations in the future. If there are any issues with the flowers due to this delay, please send us some images of the bouquet to enquiries@prestigeflowers.co.k with your order number and 'REVIEW' in the subject line. Best regards, Katie

Posted 3 months ago

“Bought my wife some flowers from the website. Went large to make sure there were plenty of flowers and paid £45. Cant imagine what medium looks 3 of each maybe. Received the flowers on time and was really excited to see how they looked and what my wifes reaction would be like. As soon as my wife opened the box, there were only 6 roses which were starting to get dark and a few lilies. Could have gotten the same thing from lidle for £6. Absolutely disappointed on the presentation as well. As most of the reviews, should have read the reviews before purchasing flowers on here.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I'm truly sorry to hear that your experience did not meet your expectations. It's disappointing when a special gesture like sending flowers falls short, especially when you were looking forward to the reaction. We aim to provide quality arrangements, and it seems we missed the mark here. Your feedback is invaluable, and I will make sure to pass it along to our team for review. I can see that a fresh bouquet has been arranged for delivery tomorrow. Best regards, Katie

Posted 3 months ago

“Arrived OK and on time, but I was annoyed by the quantity of roses delivered, but because the website did not describe how many "medium" was I really have no comeback. But most annoying is the fact they were delivered 2 days ago and 4 of the 12 roses are already dead. That's almost £15 worth of roses dead already! We've followed the care instructions but the flower petals have clear signs of disease. I am trying to upload photos, but the website isn't allowing it.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I'm sorry to hear about the issues you faced with the roses. It's understandable to be frustrated when the product does not meet your expectations. We strive for quality in our deliveries, and I apologise that some of the flowers did not last as they should have. Your experience is important to us, and I will ensure it is taken into account as we continue to improve our services. Our customer service team has responded to your email, offering a replacement bouquet, and they are currently awaiting your reply to proceed with the arrangements. Best regards, Katie

Posted 3 months ago

“Didn't delivered the date given especially when it's mom's birthday ruined my day. never gonna buy again”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience. I’m sorry to hear that the delivery did not meet your expectations, especially on such a special day as your mom’s birthday. I understand how disappointing that can be. We aim to provide a reliable service, and it’s clear we let you down this time. Your feedback is important to us, and we will use it to improve our processes moving forward. Best regards, Katie

Posted 3 months ago

“If I could rate zero start I would of done it. Very unprofessional and unhelpful staff. I had a delivery that meant to come. The order was made from a different country , they refused to help as the address was missing some specific details. They refused to assist when asking for the policy where is stating they cannot re schedule with the correct address or to provide a refund. Shame on how a customer from a different country was treated. I will never recommend their service”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback, though I am truly sorry to hear about your experience with our team. It’s disappointing to know that we were not able to assist you satisfactorily, especially regarding a delivery that holds significance. I can confirm our team has followed our policy and this would be the case for any order where an incorrect address has been provided. However, I have reached out via email and hope that this can be resolved. Best regards, Ellie

Posted 3 months ago

“Awful website. Order has been ordered and paid for but has now shown up. Order does not exist on tracking and customer service has provided no advice. Very expensive service and not even able to deliver on time nor any idea if and when it will arrive???!!!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the issues you encountered with your order. I understand how frustrating it can be not to receive your order, especially when you're relying on timely delivery. Please contact us via our live chat facility or at enquiries@prestigeflowers.co.uk and our team can look into this for you. Best regards, Katie

Posted 3 months ago

“After reading some pretty terrible reviews, i instantly regretted ordering from this company, so I was extremely relieved when my mum messaged me this morning to say how delighted she was with the beautiful pink roses and get well card I sent her! They were delivered exactly on time and it great condition, even looks exactly like the photo on the website. Will definitely use again.”

Helpful Report

Posted 3 months ago

Hello Lisa, Thank you for your fantastic review! We're so relieved to hear that your mum was delighted with the pink roses and the card. It’s wonderful to know that everything was delivered on time and in great condition, matching the photo perfectly. We truly appreciate your support and look forward to serving you again in the future! Best wishes, Katie

Posted 3 months ago

“We received a bouquet of what I think were double lilies sent by friends on the death of my father in law. Very disappointing. Only one of the flowers even partially opened. The buds died on the stems before opening. I put the lilies in a vase with fresh water and the flower food when they arrived so I don't think I did anything wrong. The card which came with the lilies was cheap and flimsy. It wasn't specific for bereavement (it said just for you on the front). It was clearly pulled off a roll as it had perforations along the bottom and it was more paper than card. Repeat disappointing :( You could get a bouquet of lilies in the supermarket for £15/20. I know these are double, but what's the point if they die before opening!??”

Helpful Report

Posted 3 months ago

Hello Joey, Thank you for sharing your experience with us. I’m truly sorry to hear that the bouquet you received was disappointing, especially during such a difficult time. It’s heartbreaking to know that the flowers you received did not open as expected, and I understand how frustrating that can be. We strive to deliver quality products, and it’s clear we didn’t meet that standard in your case. Your comments about the card are also noted, and we appreciate your feedback as it helps us improve. I have contacted you directly via email to look into this further. Sincerely, Ellie

Posted 3 months ago

“Really badly constructed website. Hope the flowers are better than the order experience”

Helpful Report

Posted 3 months ago

Hello Gary, Thank you for sharing your thoughts with us. I’m really sorry to hear that your experience with our website was not up to par. We aim to provide a seamless ordering process, and it’s clear we missed the mark this time. Your feedback is invaluable, and we are continuously working to enhance our user experience. I hope the flowers exceed your expectations once they arrive. Sincerely, Rosie

Posted 3 months ago

“Ordered next day delivery flowers for my mum for the anniversary of my dad's passing. The flowers did not arrive on the daybthey were suppose, nor the day after. It's 11am on the third day after they were suppose to arrive and all I get from customer service "we are sorry for your frustration, but we won't do anything else". The flowers won't be arriving today either as today they are going to be sent to the local delivery depo from Nottingham. So they will be delivered Monday. If you aren't going to guarantee Next Delivery, do not offer it, do not make me pay extra for a service you fob off onto a third party so it's "not your problem"”

Helpful Report

Posted 3 months ago

Hello Laura, Thank you for your feedback, and I'm genuinely sorry to hear about the issues you experienced with your order. I can only imagine how frustrating this must be, especially given the significance of the occasion. We strive to provide reliable delivery services, and it's clear we did not meet your expectations this time. Please know that your comments regarding our customer service are taken seriously, and we are committed to improving our processes. I have located your order and can see that this is still being investigated via PayPal. Warm regards, Katie

Posted 3 months ago

“Was not impressed with the quality of the flowers at all, they had already started to darken when my wife received them, not the happy experience I hoped for - chocolates were greatly but the flowers were meant to be the star of the show and sadly they were not.”

Helpful Report

Posted 3 months ago

Hello Brian, Thank you for your honest feedback. I’m truly sorry to hear that the flowers did not meet your expectations and that they appeared to be less than fresh upon delivery. It’s disappointing when something meant to be special falls short, especially for such a meaningful occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so that we can look into this for you. Best wishes, Katie

Posted 3 months ago

“The ordering process was very efficient, as was the delivery. That's the best I can say. And I notice that's how you rate yourselves - based on the timeliness of the delivery, not on the quality of what's delivered. I ordered the medium sized Rose and Lily arrangement from Australia for family in Scotland on the occasion of my sister in law's death. I wanted to send something uplifting and special. I sent three bouquets. One of the families sent a thank you note and a picture of the flowers that were delivered. What I ordered and what was delivered was very different. What was delivered was very disappointing and embarrassing actually. I am including photographs of what I ordered and what was delivered. You may pride yourselves on delivering happiness. Unfortunately you have failed at a sad time for our family. I am so exhausted from fighting on line companies around poor service. You are just another disappointing example.”

Helpful Report

Posted 3 months ago

Hello Wendy, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers you ordered did not meet your expectations, especially during such a difficult time for your family. I understand how important it is to send something uplifting and special, and I regret that we did not deliver on that promise. Your feedback about the disparity between what you ordered and what was received is incredibly valuable, and I will ensure that it is addressed with our team. We strive to deliver not just on timeliness but also on quality. If possible, please could you send us a birds-eye view image to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Sincerely, Katie

Posted 3 months ago

“Prestige Flowers provide an excellent service time after time. Even when there has been a problem or issue of the order or flowers their customer service has always dealt with it promptly and I would have no hesitation in recommending them for placing an order with them.”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for your kind words! We're thrilled to hear that our service has consistently met your expectations, even in challenging situations. Your recommendation means the world to us, and we’re always here to assist you with any future orders. Best wishes, Katie

Posted 3 months ago

“Do not waste your money, received a delivery on 21 November afternoon and the majority of the bouquet was dead by the morning of the 22 November. Delivered as a gift, and so disappointed. Have contacted customer services who have requested numerous photos which keep bouncing back off their server and sent via Facebook, no resolution.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear that the bouquet you received was not up to standard and that it caused disappointment, especially as it was intended as a gift. It’s concerning to learn that you faced issues with our customer service as well, and I understand how frustrating that can be. Please rest assured that your feedback is vital for us to improve our services. If this has not been resolved, please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Sincerely, Ellie

Posted 3 months ago

“£40 wilted n dying on arrival. Shocking.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear that the flowers you received were wilted and in poor condition upon arrival. That’s certainly not the experience we strive to provide, and I understand how disappointing this must be for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 3 months ago

“Have ordered your flowers before and the recipient said they were beautiful. Website a little confusing as to start the order it says ‘name and address’ but does not say of sender or recipient! Otherwise. Happy customer!”

Helpful Report

Posted 3 months ago

Hello Pauline, Thank you for your thoughtful review! We're delighted to hear that the flowers were beautiful and well-received. We appreciate your feedback about the website and will work on making it clearer for our customers in the future. It's great to know you're a happy customer, and we look forward to serving you again! Best wishes, Katie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 271,651 reviews