Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,351 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a 'large' bouquet of flowers, when they were delivered there was nothing of them, i presume a small would only have 3 flowers in it, could of got a better bouquet down tesco's for half the price, i wont be ordering from here again.”

Helpful Report

Posted 4 months ago

Hello Danny, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We genuinely appreciate hearing from our customers and value your input. We sincerely apologise for the disappointment you faced with your recent order. It's disheartening to learn that the large bouquet fell short of your expectations. We understand how this could have left you feeling let down, especially considering the price you paid. We strive to provide our customers with the highest quality and value, and we are truly sorry for falling short on this occasion. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 4 months ago

“I liked your website and the variety of choices throughout. It was easy to navigate. I look forward to my daughter receiving her gift as requested.”

Helpful Report

Posted 4 months ago

Dear Lorna, thank you so much for your glowing 5-star rating of Prestige Flowers! We truly appreciate your support and taking the time to provide your feedback. Your satisfaction is our utmost priority, and we are delighted to hear that you had a positive experience with our website. Once again, thank you for placing your trust in Prestige Flowers. We truly value your business and look forward to serving you again in the future. Best regards, Rosie

Posted 4 months ago

“Delivery company left flowers upside down at side of house and didn’t leave a card. My sister only became aware of them the next day when I phoned to ask her had she received them. When I raised my concerns with the live chat robot all the blame was laid with the delivery company. I explained these flowers were important as my niece had passed away a few days ago. This was not acknowledged at all. I won’t be using this company again or recommending them.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We greatly appreciate your honesty and openness, as it helps us identify areas where we can improve. We would like to offer our sincere apologies for the issues you encountered with the delivery of your flowers. It is truly disheartening to hear that the flowers were left upside down at the side of your house and that no card was left. We understand that this situation caused significant confusion and inconvenience for both you and your sister. I will feed this back to our Dispatch Manager. We are also incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Warm regards, Tom

Posted 4 months ago

“BE AWARE I ordered next day flowers and chocolates for delivery on 10/07/2024 for a birthday present for my daughter-in-law however it is now 11/07/2024 and they have still have not arrived! After contacting a customer services representative they say it’s out for delivery! The delivery money charged they are willing to refund ie £5.99 which is ludicrous! I would have been better had I went to local florists bought flowers, chocolates and card and hand delivered them myself at least they would have arrived on time!!! The reason I ordered was the reviews and the fact I’m just out of hospital to say I’m totally disappointed is an understatement!!! Don’t get me wrong I don’t mind paying if I get item and service I paid for but in this case it hasn’t happened! My advice to any potential customers use a local florist you know and trust avoid this company at all costs! 😡😡😡😡😡”

Helpful Report

Posted 4 months ago

Hello Carol, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. As advised by our customer service team, your order is out for delivery today. Warm regards, Katie

Posted 4 months ago

“Easy and quick process with a good selection of flowers and gifts.”

Helpful Report

Posted 4 months ago

Thank you so much, Ian, for your amazing five-star rating of Prestige Flowers! We greatly appreciate your support. We are thrilled to hear that you found our process easy and quick, and that our selection of flowers and gifts met your expectations. We'll continue striving to provide excellent service and a wide variety of options for our valued customers like you. Thank you again for choosing Prestige Flowers.

Posted 4 months ago

“Have used your services on numerous occasions to send flowers & gifts to our daughter & her husband, we found the service first class.”

Helpful Report

Posted 4 months ago

Dear Warren, thank you so much for taking the time to leave us a 5-star rating for Prestige Flowers! We truly value your feedback and are thrilled to hear that you have had numerous positive experiences using our services to send flowers and gifts to your daughter and her husband. Providing a first-class service is our top priority, and it's fantastic to know that we have met your expectations on multiple occasions. We look forward to serving you again in the future and continuing to provide you with the same excellent service that you have come to know and appreciate. Best regards, Rosie

Posted 4 months ago

“Flowers were delivered to the wrong location.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We appreciate your valuable input and we apologise for the inconvenience caused by the incorrect delivery location. Ensuring a smooth and accurate delivery process is of utmost importance to us, and we deeply regret any frustration this may have caused. We are committed to continuously improving our services, and your feedback helps us identify areas where we can make necessary changes. Our customer service team have responded to your ticket to look into this for you. Best wishes, Katie

Posted 4 months ago

“Beautiful flowers delivered on date requested”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers. We truly appreciate your kind feedback and support! Once again, thank you for choosing Prestige Flowers as your preferred floral service. We look forward to serving you again in the future and brightening up your special moments with our exquisite blooms. Warmest regards, Katie

Posted 4 months ago

“Prestige Flowers helped me out on numerous occasions when I wanted to send a gift to a colleague or a suprise flower box to a neighbour - and all the little extras that you can add to your flowers make it even more special :))) highly recommend ☆☆☆☆☆”

Helpful Report

Posted 4 months ago

Dear Margarita, thank you so much for your amazing 5-star rating! We truly appreciate your kind words and recommendation. It's an absolute pleasure to hear that Prestige Flowers has been able to assist you in sending thoughtful gifts to your colleague and surprising your neighbour with our flower boxes. Once again, thank you for your support and for choosing Prestige Flowers. Should you ever need our services again, please don't hesitate to reach out. We look forward to serving you in the future. Warm regards, The Prestige Flowers Team

Posted 4 months ago

“I only use Prestige Flowers! I find the service amazing and the quality of the flowers is always fantastic.”

Helpful Report

Posted 4 months ago

Hello Tayla, thank you for your 5-star rating of Prestige Flowers! We greatly appreciate your support and feedback. It brings us joy to hear that you find our service amazing and the quality of our flowers always fantastic. We are humbled by your trust and loyalty. Should you need any assistance in the future, please don't hesitate to reach out. Thanks again for choosing Prestige Flowers, and we look forward to serving you again soon! Kind regards, Tom.

Posted 4 months ago

“Beautiful flowers received in fresh condition.”

Helpful Report

Posted 4 months ago

Hello. Thank you so much for taking the time to leave us a 4-star rating for Prestige Flowers. We appreciate your feedback and are thrilled to hear that you received beautiful flowers in fresh condition. At Prestige Flowers, our utmost priority is to deliver the highest quality products and ensure customer satisfaction. We are delighted that our efforts were reflected in your experience. If there is anything else we can do to enhance your future encounters with us, please don't hesitate to let us know. Best Regards, Tom.

Posted 4 months ago

“Beware! Next day delivery does not mean next day delivery, read the small print as they told me to do. Once the flowers have been dispatched they admit no responsibility for late delivery. "We are still operating within our terms in which the sale was made, and have 3 days to deliver this item." Unfortunately my mother did not receive my gift on her 80th Birthday and I was offered a small amount off my next order to make up for it. A company like this is only as good as their courier network and unfortunately they have chosen badly.”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 4 months ago

“Great flowers delivered that won't break the bank. So impressed with the service, and professionalism.”

Helpful Report

Posted 4 months ago

Dear Efty, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you were impressed with our service and professionalism. Great flowers delivered at an affordable price is what we strive for, and we are delighted to have met your expectations. Your satisfaction means a lot to us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Prestige Flowers! Best regards, The Prestige Flowers Team

Posted 4 months ago

“Beautiful flowers and grate service 10/10 Have used many time to apologise to my wife. Would recommend.”

Helpful Report

Posted 4 months ago

Dear Kyle, thank you so much for your fantastic 5-star rating and for taking the time to leave us such a lovely review! We are thrilled to hear that you find our flowers beautiful and that our service has met your expectations. Once again, we sincerely appreciate your recommendation. It's customers like you that make our job so fulfilling. Thank you for choosing Prestige Flowers!

Posted 4 months ago

“WHAT A GREAT SERVICE WHEN FLOWERS NEEDED URGENTLY”

Helpful Report

Posted 4 months ago

Thank you so much, Sharon, for your amazing 5-star rating of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. We pride ourselves on providing excellent service, especially in those urgent moments when flowers are needed. We're delighted that we were able to meet your expectations and deliver the perfect flowers right when you needed them. Thank you again for choosing Prestige Flowers and we hope to serve you again in the future!

Posted 4 months ago

“Lovely flowers and gift, fast delivery and easy to order process”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers! We are thrilled to hear that you had such a positive experience with us. Once again, thank you for taking the time to leave us such a kind review. We look forward to serving you again in the future! Best regards, Prestige Flowers Team

Posted 4 months ago

“Good & easy to use when wanting to send flowers to those that need a cheer, flowers arrive beautifully & last for the duration expected.”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your kind review! We're delighted to hear that you found our service easy to use and that the flowers brought cheer to their recipients. It's wonderful to know that they arrived beautifully and lasted as expected. We look forward to serving you again in the future!

Posted 4 months ago

“When ordering the flowers I picked the large flowers excepting them to be as they were in the photos that were advertised after receiving the flowers I was in complete shock most of the flowers were dead and was completely destroyed after paying so much for the service i expected only the best ! I would never use yourselves again and would never recommend to anyone I have seen nicer flowers in supermarkets that cost a fraction of the price ! Absolutely devastating!”

Helpful Report

Posted 4 months ago

Dear Charlene, thank you for taking the time to share your experience with us at Prestige Flowers. We sincerely appreciate your feedback and apologise for the disappointment you faced with the order. We understand how important it is for the flowers to match the advertised photos, and we are truly sorry that they fell short of your expectations. It must have been incredibly disappointing to receive dead and damaged flowers, especially after paying for our service. We strive to deliver only the best quality flowers and we deeply regret that we failed to do so on this occasion. Please could you send us some birds-eye view images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 months ago

“Two days late still no sign of the flowers I ordered”

Helpful Report

Posted 4 months ago

Dear Craig, thank you so much for taking the time to provide your valuable feedback regarding your experience with Prestige Flowers. We truly appreciate your effort in letting us know about the delay in receiving your order. We sincerely apologise for any inconvenience caused by the late delivery of the flowers you ordered. This is not the level of service we strive to deliver, and we are deeply sorry for any disappointment or frustration this may have caused. I can see that our customer service team has responded to your email to look into this for you. Best wishes, Katie

Posted 4 months ago

“I’ve used this company twice now for very special occasions and they never fail to please me and the gifted person. The time and effort they put into making these flowers the best is outstanding! 10/10 from me always”

Helpful Report

Posted 4 months ago

Thank you so much, Katie, for the amazing 5-star rating! We are thrilled to hear that you have chosen Prestige Flowers not once, but twice, for your special occasions. Your kind words about the time and effort we put into creating the best flowers mean the world to us. We are committed to constantly delivering outstanding service and it's incredible to know that we have exceeded your expectations. Your continuous support means a lot to us, and we look forward to serving you with beautiful flowers in the future. Thank you again for your trust and for choosing Prestige Flowers.

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,351 reviews