Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,358 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, beautiful flowers and reasonably priced! Thank you so much Prestige Flowers! I will return! Kev”

Helpful Report

Posted 5 months ago

Dear Kevin, thank you so much for your wonderful 5-star rating of Prestige Flowers! We are thrilled to hear that our service was easy to use and that you found our flowers beautiful and reasonably priced. Your kind words mean a lot to us! We truly appreciate your support and we can't wait to have you back as our valued customer. If there's anything else we can do to enhance your future experiences, please don't hesitate to let us know. Warm regards, The Prestige Flowers Team

Posted 5 months ago

“I bought a” large bunch” for my wife’s 60th Birthday. All I can say is, if this was the large bunch, I would hate to see the small version. One rose stem was cut in half, one rose was wilting, ( out of 5). It all smacked of accountants run this business. You get the absolute minimum for your money.”

Helpful Report

Posted 5 months ago

Dear Paul, we appreciate your feedback and are glad to hear that you were mostly satisfied with your purchase. We apologise for any disappointment caused by the size of the large bunch you ordered for your wife's 60th birthday. We assure you that this is not the standard we strive for. We understand your concerns about the quality of the bouquet, and we want to assure you that we have taken your feedback seriously. Our team is always working on improving our products and services. We appreciate your support and hope to have the opportunity to serve you again in the future. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“One bunch (Blue Lillies)seemed to have been dyed with colour and has dripped blue onto surfaces! The sunflowers that went a recently widowed lady with no internet, never opened and bloomed sadly. When I responded to your ‘How do we do?’ Email you asked for pictures. I said there would be a delay. As soon as I sent the pictures you emailed me back to say the time had expired. I didn’t reach out to you, you initiated the contact. Poor handling of a repeat customer who will not return. Georgia has issues. I can’t rate your customer service below nor choose that my communication was by email. Nor add the images. Shocking example of how customer service is long gone in our once high trust society!”

Helpful Report

Posted 5 months ago

Dear Mr Thompson, Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We genuinely appreciate hearing from our customers, as it helps us improve our services and ensure complete customer satisfaction. We would like to apologise for the issues you encountered with your order. It is certainly not the level of quality or service we strive to provide. We are sorry that the Blue Lillies seemed to have been dyed with colour and caused blue stains on surfaces. Additionally, we deeply regret that the sunflowers we sent did not open and bloom as expected. Regarding your communication with our team, we apologise for any inconvenience caused. We understand that you provided the pictures requested, but our response time exceeded your expectations, and for that, we are truly sorry. We assure you that we will take steps to rectify this issue and ensure a smoother communication process in the future. Warm regards, Rosie

Posted 5 months ago

“Delivery was fast and easy not all flower companies offernext day delivery which is a real plus. Beautiful flowers with a wide range of assortments and prices for each budget. My gran loved them.”

Helpful Report

Posted 5 months ago

Thank you so much for your outstanding 5-star rating of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that you found our delivery fast and easy. We take pride in offering next day delivery, which we believe is a real advantage for our customers. We are also delighted that you found our wide range of assortments and prices suitable for every budget. It brings us great joy to know that your gran loved the beautiful flowers. Thank you once again for your kind words and for choosing Prestige Flowers. We look forward to serving you again in the future!

Posted 5 months ago

“I purchase flowers from prestige on a regular basis and absolutely love the service and quality, on the odd occasion that there’s been any issue at all, it has been dealt with quickly and efficiently with outstanding customer service! I will always recommend and repeat custom! Xx”

Helpful Report

Posted 5 months ago

Hello Samantha, thank you so much for your glowing 5-star rating and kind words about Prestige Flowers! We are thrilled to hear that you are a regular customer and love our service and quality. We take pride in providing outstanding customer service, so it's wonderful to know that any issues you've encountered have been resolved quickly and efficiently. Your recommendation and continued support mean a lot to us. We look forward to serving you again in the future! Kind regards, Rosie

Posted 5 months ago

“Not happy with customer service I ordered flowers bouqu from them bat when my flowers arrived it was heartbreaking I call the customer service they r saying we can’t do anything I pay 55 pounds for the sh*****”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like yourself who share their honest opinions with us. We sincerely apologise for the experience you had when your flowers arrived. It is disheartening to hear that our customer service team was unable to assist you in resolving the issue. This is certainly not the level of service we aim to provide, and we deeply regret any inconvenience this may have caused. Once again, we thank you for bringing this matter to our attention and for your understanding. We value your feedback, and it will be instrumental in helping us improve our services to ensure a more positive experience for all our customers. Kind regards, Katie

Posted 5 months ago

“Easy ordering and payment process! Thanl you so much : )”

Helpful Report

Posted 5 months ago

Thank you so much for awarding Prestige Flowers with a fantastic 5-star rating! We genuinely appreciate your positive feedback and are thrilled to hear that you found our ordering and payment process to be easy. Once again, on behalf of the entire team at Prestige Flowers, thank you for your support and kind words. We look forward to serving you again in the future! Warm regards, Tom

Posted 5 months ago

“i wish i could upload a picture of flowers its all branches..talk about being sparse i ordered bigger size too 🫣 get from elsewere”

Helpful Report

Posted 5 months ago

Hello Jon, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We appreciate your honesty and value hearing from our customers. We sincerely apologise for the disappointment you faced regarding the condition and size of the flowers you received. We completely understand how inconvenient it is, and we regret any inconvenience caused. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW@ in the subject line. Best regards, Katie

Posted 5 months ago

“I really like the many options and variety of beautiful flowers that you offer. There is so many options for every price range, with the opportunity of next day delivery!😊”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and support. We're thrilled to hear that you really like the many options and variety of beautiful flowers that we offer. We strive to provide a wide range of choices for every price range, ensuring that there's something for everyone. Thank you once again for choosing Prestige Flowers, and we look forward to serving you again in the future!

Posted 5 months ago

“Shocking for the price, I selected the large option and can only assume it was for larger stems as I would not like to think what a small bouquet would have consisted of if this was not the case. Also I am conveniently unable to upload a photo of the bouquet recieved.”

Helpful Report

Posted 5 months ago

Hello Carl, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We genuinely appreciate your honest review and value your input. We apologise for any disappointment caused by the pricing of the bouquet you selected. We understand and acknowledge your concerns about the size, and we assure you that we intend to always provide the best value for money. I have located your order and contacted you via email. Best wishes, Ellie

Posted 5 months ago

“Booked for delivery next day, no info saying might not be possible… then just royal mail confirmation saying it was at a sorting office. 2nd bad experience. Tried again this time given benefit of the doubt. Will not recommend again:”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide feedback on Prestige Flowers. We truly appreciate your honesty and your willingness to share your experience with us. We apologise for the inconvenience caused regarding the issue you mentioned about the delivery. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 5 months ago

“I received some beautiful flowers yesterday that our friends sent us, they were outstanding. I have never used this company myself but certainly will in the future, as I was so delighted with the quality of the flowers.”

Helpful Report

Posted 5 months ago

Hello Sue, thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you received some beautiful flowers yesterday from your friends. We take great pride in providing outstanding products, and it warms our hearts to know that you were delighted with the quality. We can't wait to serve you in the future and provide you with exceptional floral arrangements that will continue to impress. Your support means the world to us! Warm regards, Katie

Posted 5 months ago

“Do not buy from this company i ordered flowers for my anniversary still waiting this is unacceptable behaviour i paid 6 pound to have delivered i want full refund”

Helpful Report

Posted 5 months ago

Hello Rob, thank you so much for taking the time to provide us with your feedback on your experience with Prestige Flowers. We truly appreciate your valuable input and sincerely apologise for any inconvenience caused. We fully understand your frustration with the delay in delivering your anniversary flowers. We apologise for falling short of your expectations and for the disappointment this has surely caused. I have checked the tracking and can see that this was delivered on the correct date. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. Best regards, Katie

Posted 5 months ago

“Great quality and fast delivery - thank you!”

Helpful Report

Posted 5 months ago

Dear Helen, thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you were satisfied with our service. Once again, thank you for choosing Prestige Flowers. We hope to have the opportunity to serve you again in the future! Best regards, Rosie

Posted 5 months ago

“Easy to use website and flower option illustrations very detailed.”

Helpful Report

Posted 5 months ago

Hello Mrs Campbell, thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your kind words and are delighted to hear that our website was easy to use and that you found our flower option illustrations to be very detailed. We strive to provide a seamless online shopping experience accompanied by beautifully illustrated options, so your feedback means a lot to us. Once again, thank you for choosing Prestige Flowers, and we look forward to serving you again in the future! Warm regards, Tom

Posted 5 months ago

“After lots of confusion, on my part!, about a recent delivery and recipient recently changing address to a nursing home; Prestige Flowers more than excelled their efforts in sending out more flowers to a much deserving 94 year old. Very grateful to you all. They were beautiful.”

Helpful Report

Posted 5 months ago

Hello Jennifer, thank you so much for taking the time to leave a fabulous 5-star rating for Prestige Flowers. We appreciate your kind words and are thrilled to hear about your positive experience. Thank you for your gratitude, and it was our pleasure to assist you. If you have any further needs or queries, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Katie

Posted 5 months ago

“Sent flowers to Germany a few years ago they where gorgeous, reliable and on time,I was so pleased the lady received them,and so far away,so using Prestige again for my surprise bouquet 70th to my good friend, and a brilliant idea to have a free recorded message,not heard of this before, such a lovely touch”

Helpful Report

Posted 5 months ago

Hi Mrs Ellison, Thank you ever so much for your wonderful 5-star rating of Prestige Flowers. We are absolutely thrilled to hear that you had a delightful experience with us. Thank you once again for choosing Prestige Flowers. We look forward to providing you with excellent service and beautiful flowers on this special occasion. Warm regards, The Prestige Flowers Team

Posted 5 months ago

“Very good service , always on time very recomended”

Helpful Report

Posted 5 months ago

Dear Patryk, Thank you so much for your wonderful 5-star rating of Prestige Flowers! We greatly appreciate your kind words and recommendation. Providing very good service and delivering on time is always our top priority. We are thrilled to have met your expectations and we look forward to serving you again in the future.

Posted 5 months ago

“Prestige flowers look very beautiful, fresh and just what i am looking for to send to my dear friend!”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that you found our flowers beautiful, fresh, and exactly what you were looking for to send to your dear friend. Once again, thank you for your generous rating and for choosing Prestige Flowers. We look forward to serving you again in the future. Warm regards, Customer Service Team at Prestige Flowers

Posted 5 months ago

“great website , great choice, great quality”

Helpful Report

Posted 5 months ago

Dear Ian, thank you so much for taking the time to give Prestige Flowers a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,358 reviews