Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,344 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using prestige flowers for years from Australia to my mother in Cumbria, great service and always happy with their beautiful flowers❤️”

Helpful Report

Posted 2 months ago

Hello Lynne, Thank you for your continued trust over the years! It’s wonderful to hear that you’ve been happy with our service and that we can bring a bit of joy from Australia to your mother in Cumbria. We truly appreciate your loyalty and look forward to delivering more beautiful flowers for you!

Posted 2 months ago

“I have used Prestige for years. I cannot fault them. Absolute perfection on all flowers sent. I think I had 1 problem but that wasn't their fault. Postal strike. They still helped the problem. I love Prestige 💐 x”

Helpful Report

Posted 2 months ago

Hi Angela, Thank you so much for your kind words and loyalty over the years! We're thrilled to hear that you've consistently been pleased with our flowers. We're always here to help, even when challenges arise, and it’s wonderful to know that you appreciate our efforts. We love having you as a customer!

Posted 2 months ago

“Flowers were not delivered by Royal Mail despite saying they had, and photographing a different house as proof. Please use a different delivery method in future. As you know I am a regular customer but will not order from you until I know Royal Mail are not the courier. So as my recipient is flowerless I would like a refund please”

Helpful Report

Posted 2 months ago

Hello Jane, Thank you for your review. I’m very sorry to hear about the issues with the delivery and the inconvenience caused. It’s unacceptable that Royal Mail did not deliver the flowers and provided incorrect information. We understand your frustration, especially as a regular customer. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Flowers did not arrive . Do not use this company. I will be expecting a full refund”

Helpful Report

Posted 2 months ago

Hello Rob, I’m very sorry to hear that your flowers did not arrive. This is certainly not the experience we aim to provide. I have located your order and can see that this has been resolved. Warm regards, Rosie

Posted 2 months ago

“Order placed and 4 days later, Still not delivered. Despite being promised, and paying for, next day delivery. Also. They use Royal Mail so not the quickest of services all the time. Apparently they cannot get an item to the right place (slight issue with the postcode). Even if the vast majority of the address is correct. Will never use again. Customer service not particularly helpful either. Their advice? Phone Royal Mail. Sorry but the “contract” I entered in to was with prestige flowers. You sought unsatisfactory service from Royal Mail. So beautiful flowers sitting dying in some sorting room somewhere for days and the intended recipients of the flowers will not have my condolences upon the loss of their beloved pet. Steer clear and use a better service. Stay local!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the issues with your delivery and the frustration you’ve experienced. It’s unacceptable that your order wasn’t delivered as promised and that you encountered difficulties with the courier. We understand how important timely delivery is, especially for such meaningful occasions. We will look into this issue with Royal Mail to ensure it doesn’t happen again. Your feedback is invaluable, and we sincerely apologise for the inconvenience and disappointment. Best wishes, Rosie

Posted 2 months ago

“Our delivery arrived late afternoon today 6th Sept, the carton was damaged (mentioned to the driver who said it was just in the warehouse) the quality of the flowers is poor and bears no relation to your sales display, this is so disappointing and not acceptable, I will not be continuing with my account with your company, your system will not allow me to issue pictures”

Helpful Report

Posted 2 months ago

Hello Diane, Thank you for your review. I’m truly sorry to hear about the issues you experienced with your delivery. It’s unacceptable that the box was damaged and the flowers did not meet your expectations. We take these matters seriously and want to address them promptly. We apologise, but we’re unable to provide specific delivery times as we rely on a third-party courier company for our deliveries. They manage their own delivery schedules, which means we don’t have control over the timing. We’re sorry for any disappointment or inconvenience this may cause. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“Just amazing”

Helpful Report

Posted 2 months ago

Hello Roz, Thank you so much! We're thrilled to hear you had an amazing experience!

Posted 2 months ago

“Hello I am very disappointed to see that the flowers i ordered were not of the same size i asked for. under the sale of goods act products purchased legally must be as described and fit for purpose. and this was not as pictured on your website. It is clearly a smaller size. Mrs Johnson”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m really sorry to hear that the flowers you received were not as described and didn’t meet your expectations. We strive to ensure that our products match the descriptions and images on our website. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Warm regards, Tom

Posted 2 months ago

“Website easy to use and flowers are beautiful. Good choice of add ons . Have used Prestige flowers before to send gifts from Ireland to friends in Scotland.”

Helpful Report

Posted 2 months ago

Hello Eva, Thank you for your great feedback! We’re glad you found our website easy to use and enjoyed our beautiful flowers and add-ons. It’s wonderful to hear that you’ve used Prestige Flowers to send gifts from Ireland to Scotland. We look forward to assisting you again in the future!

Posted 2 months ago

“Never use again Ordered before 10pm Wednesday didn't turn up till Friday. Roses looking dead Carnation mouldy and one head snapped. They don't answer emails. Would definitely not use again. Look at photos to see what cost me over £40.”

Helpful Report

Posted 2 months ago

Hello Dave, Thank you for your review. I’m really sorry to hear about the issues with your order. It’s unacceptable that the flowers arrived late and in poor condition, and that you had trouble reaching us. This is not the experience we want to provide. I have located your order and can see that a fresh bouquet has been arranged for delivery tomorrow. Warm regards, Rosie

Posted 2 months ago

“Being, probably, one of your older customers it was a treat to discover that your website worked seamlessly!”

Helpful Report

Posted 2 months ago

Thank you for your kind words! We’re delighted to hear that you found our website easy to use. It’s important to us that everyone, regardless of age, has a smooth experience. We’re thrilled to know we met that mark for you!

Posted 2 months ago

“I have used Prestige Flowers for awhile now and they haven't disappointed anyone that I have sent flowers too, The FLOWERS have been wonderfully presented and affordable and it's a BRILLIANT So I fully recommend them without any hesitation .😀”

Helpful Report

Posted 2 months ago

Hello Audrey, Thank you so much for your kind words and continued support! We're thrilled to hear that our flowers have consistently met your expectations and that they've been well-received by those you've sent them to. Your recommendation means a lot to us, and we're grateful for your trust. If there's anything else we can do for you, please don't hesitate to reach out!

Posted 2 months ago

“Used prestige flowers a couple of times and their flowers always look so thoughtful and beautiful, highly recommend!”

Helpful Report

Posted 2 months ago

Hello Stephanie, Thank you for your wonderful review! We’re delighted to hear that you’ve enjoyed our thoughtful and beautiful flowers. Your recommendation means a lot to us. If you ever need anything special or have any requests, we’re here to help!

Posted 2 months ago

“I ordered the flowers to be sent to myself by mistake … but contacted prestige to reorder asking for a discount having owned up to my error but was told that there was no offer of any discount .. so I’ll re order from another company”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m really sorry to hear about your experience. We strive to provide excellent service and it sounds like we missed the mark this time. I understand your frustration and appreciate you letting us know. Warm regards, Rosie

Posted 2 months ago

“Doesn’t really look like advertised dissapointed”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm sorry to hear that you were disappointed. We strive to ensure that our product matches the advertised images and descriptions. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 2 months ago

“Apparently this is what £40 gets you. Not even remotely close to the example shown on the website. Mostly leaves and a fraction of the size which was expected. The only thing that came as advertised was the before 1pm delivery. I'm really not one to complain or write reviews, but I'm incredibly unhappy with what was supposed to be a nice birthday surprise for my wife. A huge let down.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re truly sorry to hear that the bouquet didn’t meet your expectations and didn’t match the example shown on our website. We understand how disappointing it must be, especially when it was meant to be a special surprise for your wife. We appreciate your feedback and are taking it seriously to improve our service. I want to clarify that the photo on our website is of a medium-sized bouquet. Since you ordered the standard size, it contains fewer stems. I apologise for any disappointment this may have caused. Warm regards, Tom

Posted 2 months ago

“I ordered flowers for my sister's birthday . They were not at home and so royal mail are attempting to deliver tomorrow. Using a courier that does not just leave on the doorstep or with a neighbour so you don't get your flowers in the right day is poor customer service. When I rang up to get the order cancelled so I could try again I was told no refunds . Very poor”

Helpful Report

Posted 2 months ago

Hello Charlotte, Thank you for your review. I regret to inform you that we are unable to accommodate specific delivery instructions due to our reliance on a third-party courier service. In cases where there is no one available to receive the gift, the courier will exercise their own judgment. Please understand that the final decision rests with the courier and is subject to their protocols and discretion. We do advise on the website to ensure that there is some present at the address to accept the delivery. Warm regards, Rosie

Posted 2 months ago

“Absolutely awful bunch delivered today nothing like the picture at all”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We’re very sorry to hear that the bouquet you received didn’t match your expectations. This is certainly not the standard we aim for, and we understand how disappointing this must be. We appreciate your feedback and will be investigating this issue to prevent it from happening in the future. I can see that our customer service team are awaiting some images of the bouquet to look into this for you. Best wishes, Katie

Posted 2 months ago

“If you live in Scotland don’t use this company as all areas are classified as hard to reach. I ordered flowers in plenty of time for my friends birthday, the flowers arrived the following day but, only after Royal Mail said they had attempted delivery that no one as in, which was untrue, no card left. My friends husband had to go to delivery office to get them. Totally unsatisfactory. Customer Services were very unhelpful and follow a very strict t @ c did you read it. Stay clear.”

Helpful Report

Posted 2 months ago

Hello Shelia, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 2 months ago

“Terrible service. Birthday Flowers attempted for delivery at 7pm on a Thursday Royal Mail offered only Monday as next date Prestige customer service. Not interested. Do not use this outfit. They are not interested in the customer.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re very sorry to hear about the issues you experienced with your delivery and our customer service. This is not the level of service we strive to provide, and we understand how frustrating this must have been. We’re looking into the situation to ensure it doesn’t happen again and to improve our response times. Your feedback is important, and we appreciate you bringing this to our attention. Warm regards, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,344 reviews