Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,724 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,724 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a terrible order form - I have been trying to fill It in for over an hour - I live in Australia - why should that make it so difficult! I just want to send flowers to my sister in England. I still haven’t managed to send the order form.”

Helpful Report

Posted 1 month ago

“Incorrect card (with personalised message) delivered with the flowers. Should have been a sympathy card for a bereavement - instead was a card celebrating a new-born.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm truly sorry to hear about the mix-up with the card attached to your flowers, especially during such a sensitive time. It's important that our customers feel supported, and we regret that we fell short on this occasion. Please know that your feedback is crucial for us, and we will investigate how this occurred to prevent it from happening again in the future. Please could you reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and we would be happy to help with this. Warm regards, Rosie

Posted 1 month ago

“I have used prestige for a number of year's i have always had good orders i ordered this boquet for my daughters birthday The delivery was spot on the time Royal Mail quoted but my daughter wasn't in , they were delivered on tthe next day ,The boquet was so vibrant& fresh .Thankyou for putting a smile on her face .”

Helpful Report

Posted 1 month ago

Hello Shirley, Thank you for your wonderful 5-star review! We’re thrilled to hear that you’ve consistently had good experiences with us over the years and that the bouquet brought a smile to your daughter's face. It's always our goal to provide vibrant and fresh flowers, and we’re happy we met your expectations this time as well. We look forward to helping you again for many more special moments! Best wishes, The Prestige Flowers Team

Posted 1 month ago

“Flowers are very nice. But don't opt for the chocolate. I imagine cat waste would taste nicer”

Helpful Report

Posted 1 month ago

Hello , Thank you for taking the time to leave your feedback. I’m glad to hear you found the flowers nice, but I'm truly sorry to learn that the chocolate did not meet your expectations. We strive to provide quality in all our offerings, and it's clear we missed the mark with that product. Your comments will be taken into consideration as we work to enhance our selection. We appreciate your honest insights and hope the flowers brought some joy, even if the chocolates didn’t live up to the same standard. Warm regards, Katie

Posted 1 month ago

“Easy to order for an old lady over 80 😂”

Helpful Report

Posted 1 month ago

Hello Eileen, Thank you for your fantastic 5-star review! We're delighted to hear that you found our ordering process easy. We aim to make it as accessible as possible! Your support and positive feedback truly inspire us to continue delivering great service. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 1 month ago

“Im so happy to have found prestige flowers. I have a wonderful friend in the UK. I am in the US and I wanted to send her something special for her birthday. I can’t wait to find out what her reaction is when she sees the beautiful arrangement I’ve picked out for her.”

Helpful Report

Posted 1 month ago

Hello Kat, Thank you for your wonderful 5-star review! We’re so glad you discovered Prestige Flowers and that you're sending something special to your friend in the UK. It means a lot to us that you chose our arrangement to celebrate her birthday. We’re just as excited as you are to hear about her reaction! We look forward to being a part of many more special moments for you! Best wishes, The Prestige Flowers Team

Posted 1 month ago

“Ordered these flowers with Prestige as I needed Next Day. Delivery was 48 hours later. They claim now that there is no guarantee. This is clearly misleading at best. Next Day apparently only guaranteed if you pay extra charge.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry for the frustration caused by the delay in your delivery. We understand how important it is for flowers to arrive on time, especially when selecting a Next Day option. To clarify, while we aim to deliver next-day orders promptly, this service is only guaranteed with the addition of a tracked delivery upgrade, as noted during the ordering process. That said, we apologise if this was not made clear at the time of your purchase. Your comments are invaluable, and we will review how we present this information to avoid any future confusion. Warm regards, Katie

Posted 1 month ago

“Should have read the reviews before ordering.. Ordered on the 4 Jan for Delivery 10 Jan.. Not received.... Turned up late next day box was wet card inside had perished... Asked for a refund.. Not our fault... 3rd party courier they have no control over apparently.. Complete waste of time and effort Will not make the same mistake again!”

Helpful Report

Posted 1 month ago

Hello Scott, Thank you for your review. We are very sorry to hear about your disappointing experience. Your order and its timely, quality delivery are extremely important to us, and we regret that we fell short on this occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 1 month ago

“Not happy at all with this florist I placed an order online and paid over £30 for flowers to be delivered to a friend after losing her mum and I could have bought a better bunch of flowers for half the price from the supermarket”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us. I'm genuinely sorry to hear that the flowers you received did not meet your expectations, especially during such a sensitive time for your friend. We understand how important it is to convey care and support in moments like these, and it’s disheartening to hear that you felt let down by your order. Your feedback is invaluable, and we will certainly take it into account as we work to improve our service and offerings. I have reached out via email. Warm regards, Ellie

Posted 1 month ago

“Expectation and reality… Absolutely terrible I was confused when my sister send me a picture I have to double check if this 100% was from me 😐 Never again!!!”

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Posted 1 month ago

Hello Julija, Thank you for your honest feedback. I'm truly sorry to hear that what you received did not match your expectations. It must have been very disappointing to see a bouquet that didn't reflect your intent. We always aim to provide a satisfying experience, and I regret that we didn't deliver on that with your order. Your comments will definitely be taken into account as we strive to improve. Warm regards, Katie

Posted 1 month ago

“Ordered a flower set worth £85 and what was delivered was more than disappointing! My mother adores flowers so saw the huge bouquet and was happy thinking my mother would love them. Once delivered, she sent me a picture and the bouquet was less than half the size of what was advertised! I could have got the same size bunch of flowers from any supermarket for less than £30! So disappointing! For £85 I was expecting about more flowers!”

Helpful Report

Posted 1 month ago

Hello Rabia, Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience with your recent order. We understand how important it is to send a beautiful bouquet, especially for someone who loves flowers. It's disheartening to know that what was received did not match your expectations or the value of your purchase. Your comments regarding size and presentation are noted, and we will certainly use your feedback to review our offerings. We strive to provide a high-quality experience, and I sincerely regret that we missed the mark this time. Warm regards, Katie

Posted 1 month ago

“Terrible delivery service. They just ruined the purpose of the purchase which did not come cheap. Will never use again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointing experience with our delivery service. We understand how important timely and reliable delivery is, especially when it comes to meaningful gifts, and we deeply regret that we failed to meet your expectations. I have checked the tracking and can see that this was attempted as requested. Warm regards, Katie

Posted 1 month ago

“Wow, what a lot of bad/poor reviews! Wish I had looked at reviews first However, my gripe is that I ordered an almost £100 bouquet of flowers and what was delivered was most certainly not reflective of that! Contacted customer service and quite honestly they don't care. Their response was that they delivered what was considered consistent with the bouquet purchased. It was consistent with a £25 bouquet purchased in a supermarket. I could have purchased better. They seem to have a template to preach from as I couldn't quite get across it wasn't the quality of the flowers but the size of the bouquet In the interest of customer service and boosting their business you would think they would want to be competitive and want to help their customers but clearly not The pictures I've attached are the £96 bouquet purchased I will give this company a wide berth for any future orders.”

Helpful Report

Posted 1 month ago

Hello Julia, Thank you for sharing your feedback. I am truly sorry to hear that your experience with us did not meet your expectations. We completely understand how frustrating it must be to order a high-value bouquet and receive something that falls short of what you anticipated. We sincerely appreciate your feedback, and we will use it to improve both our products and our customer service moving forward. Again, we are sorry that we let you down. Warm regards, Katie

Posted 1 month ago

“Disappointed. They sent a small bouquet instead of a medium. Gave me a credit for the differnce, but that doesn't help when it's a giift to someone else. I also think it should be a refund. Be aware it is also not sent as a bouquet, just loose flowers in a box.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. I’m truly sorry to hear that the bouquet you received was not as expected. We understand how disappointing it can be when a gift doesn't meet the intended quality or presentation, and we sincerely apologise for any inconvenience this caused. I also understand that receiving a credit doesn’t help when it’s a gift for someone else. We aim to provide the best possible experience, and your feedback regarding the presentation of the flowers being sent loose in a box is invaluable. This is certainly not the standard we aim for. Warm regards, Katie

Posted 1 month ago

“The bouquet of flowers I ordered (January Bouquet) looked beautiful in the advert online and the description was of a lovely arrangement of flowers. However, what arrived was not anywhere near comparable. Overall very disappointing.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your thoughts with us. I'm truly sorry to hear that your experience did not live up to the expectations set by our online representation. It’s disappointing to learn that the bouquet you received did not align with what you anticipated. Your feedback is invaluable and helps us strive for better. We want every customer to be delighted with their order, and it’s clear we fell short in your case. Best wishes, Katie

Posted 1 month ago

“Great selection. Easy to use website.”

Helpful Report

Posted 1 month ago

Hello Sheila, Thank you for your amazing 5-star review! We're delighted to hear that you found our selection great and our website easy to use. Your experience is important to us, and we’re always striving to make shopping with us as seamless as possible. We can’t wait to help you with your next floral order! Best wishes, The Prestige Flowers Team

Posted 1 month ago

“Royal Mail took too long to deliver ,called prestige flowers ,new beautiful bunch resent next day without hesitation, will continue to use for special occasions ,thanks again for prompt response”

Helpful Report

Posted 1 month ago

Hello Sharon, Thank you for your wonderful 5-star review! We’re so glad to hear that our team was able to promptly address the delivery issue and send you a beautiful bunch the very next day. Your trust in us for your special occasions means the world to our team. We're excited to continue providing you with exceptional service and stunning flowers in the future! Best wishes, The Prestige Flowers Team

Posted 1 month ago

“I have ordered from the company previously, no problems. This time I ordered a belated birthday bouquet. The order was placed at 10.11 AM on 13th January 2024. As of 6.00 PM on 14th still no flowers. I called customer services in the afternoon and was assured they would be there by 6.00. What state are the flowers be in when. they are finally delivered. I would not use the company again. Avoid.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback, and I sincerely apologise for the disappointing experience you had with your recent order. It’s disheartening to hear that this time did not meet the standards you experienced previously. According to the tracking information, your order is scheduled for delivery today. The flowers are carefully packed with aqua packs and all the necessary nutrients to ensure their freshness during transit. However, if the flowers are not delivered in the condition you expect, please don’t hesitate to contact us at enquiries@prestigeflowers.co.uk. Include your order number and any relevant details, along with photos if possible, so we can investigate further and work towards resolving the matter for you. Best wishes, Katie

Posted 1 month ago

“Arrived 2 days late even when booked with plenty of notice and arrived half dead..”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologise for the delay in your order and for any disappointment or inconvenience this may have caused. I am truly sorry to hear about the condition in which your flowers arrived. This is not the standard of quality we aim to deliver, and I understand how upsetting this must have been for you. To help us investigate this matter and work towards a resolution, could you please provide us with some images of the bouquet? Kindly send the photos, along with your order number, to enquiries@prestigeflowers.co.uk with 'REVIEW' included in the subject line. This will allow our team to review the issue in detail and take appropriate action to resolve it. Warm regards, Katie

Posted 1 month ago

“ADVICE from a sensible person to this company Prestige Flowers and potential customers. BEWARE! Extremely bad and poor service. I would strongly advise this company ensure all flower and plant order deliveries include a physical card that is easily read with the following words of caution: “To ensure ongoing helpful assistance, advice and support regarding possible issues with any of our plants/ flowers, our company suggests you take photographs for at least the first 3days after delivery. Photos to be taken only on a phone that gives ‘time stamped proof” as to when these photos were actually taken. Ensuring you do follow the above instructions should give you, (the customer and the very people we rely on to ensure our business can stay open and exist) the opportunity to send such photos over 3 days after delivery, (time stamped of course!) to us, should you experience any issues moving forward with your purchase, enabling our company to be obliged to look into your queries further. We would suggest even if there is ‘leaf dropping’ and/or ‘buds and stems withering’ during those first 3 days, please don’t ignore this by thinking it will all be ok, because VERY possibly things will become much worse by the time you reach just the 6th or 7th day after delivery . Good luck everyone. It’s been an exhausting experience for me today and am now stuck with an expensive plant that hasn’t lasted a week, that was originally a kind and expensive gift from a dear one 7 days ago. 🙏”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your detailed feedback. We sincerely apologise for the disappointing experience you’ve had. It’s disheartening to hear that the plant you received did not meet expectations, and we understand how frustrating this must have been, especially as it was a thoughtful gift. We appreciate your suggestions regarding improved communication and guidance for customers to help address potential issues early on. Ensuring the quality and longevity of our flowers and plants is a priority, and your feedback highlights areas where we can enhance our service. Warm regards, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 271,724 reviews