Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,724 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,724 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't bother with this company 3 times I have had late flower deliveries now and the flowers arrive half dead, I will definitely not be using them again!!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback with us. We sincerely apologise for the delay in delivery and any disappointment this may have caused. Due to the distance between the delivery address and our distribution centre, transit times can occasionally be longer, as noted on our website. I understand that our customer service team offered to send a replacement bouquet as a gesture of goodwill to address the situation. However, I see that this offer was declined. We truly value your feedback and are committed to improving our service. Please don’t hesitate to reach out if there’s anything further we can do to assist. Warm regards, Rosie

Posted 1 month ago

“My brother ordered flowers to be delivered to me on my birthday 6th January. The flowers were not delivered, after a few days he requested a refund which was refused, he was told it was up to me to request a refund from royal mail. How can a person being sent a surprise gift know the gift has not arrived? Today 14th January the flowers were delivered in a very poor state see photographs. This is appalling customer service and indeed a breach of the supply of goods and services act 1982,the sale and supply of goods act 1994 and the consumer right act of 2015. Under these laws my brother is entitled to a full refund and even compensation. No surprise there is a problem with uploading my photos to this review.”

Helpful Report

Posted 1 month ago

Hello Ann-Marie, Thank you for your review. We are truly sorry for the poor experience you and your brother have had with our service. This situation is far from the high standards we strive to maintain, and we deeply regret the frustration and disappointment caused. Flowers should always arrive on time and in excellent condition, especially for special occasions like a birthdays. We understand how upsetting it is that the delivery was both delayed and arrived in poor condition. Additionally, the response regarding your refund request was not handled appropriately, and we apologise for any inconvenience this caused. Warm regards, Rosie

Posted 1 month ago

“Like so many of the reviews here say, DO NOT BUY! I wish i had looked at reviews before ordering. I made the order saturday evening under the guide it was NEXT DAY delivery only to be told it will be delivered monday and when they did arrive the bloom is more foilage, VERYT little flower. The leaves are crispy on the ends and have curled. They sent a bunch of partly dead/dieing leafs on sticks and wilting/floppy roses. There are 4 roses and they all look as sorry for themselves as the last! This has been an outrage! I want my money back! DISGUSTING!!”

Helpful Report

Posted 1 month ago

Hello Tara, Thank you for your review. We’re truly sorry to hear about your disappointing experience. This is not the quality or service we aim to provide, and we deeply regret the condition of the flowers you received. Our goal is to ensure all orders are delivered in perfect condition and meet expectations. It’s clear we’ve fallen short in this instance, and we sincerely apologise for any frustration caused. I can see that our customer service team are awaiting your reply to look into this for you. Warm regards, Rosie

Posted 1 month ago

“DO NOT USE!! purchased a bouquet of Roses and Lillys for a birthday and what I received was a scruffy bunch of flowers. I requested a refund and was told there's nothing wrong with them. The Roses were rotting the lillys were dying and for £30 I received 4 Roses and 3 Lillys! I will NEVER again and will make sure to tell all my family and friends as well a post on all social media sites just how bad this company are! O what a surprise I cannot upload any pictures!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback with us. We’re deeply sorry to hear that your experience fell short of expectations. Ensuring that our customers are delighted with their orders is our top priority, and we sincerely apologise for the condition of the flowers you received. This is not the level of quality or service we strive to provide, and we understand how disappointing this must have been for you. Regarding the size of the bouquet, we do note on our website that the medium-sized bouquet is the one displayed in the images. As you opted for the standard size, it does include fewer stems, which may explain the difference in appearance. Warm regards, Katie

Posted 1 month ago

“I placed an order with a delivery date for next day and now have received e-mail to say it will be Wednesday instead of the Tuesday as promised.”

Helpful Report

Posted 1 month ago

Hello Darran, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 month ago

“Terrible experience. Ordered a bouquet of flowers with a personalised card. Added the personalised card to the basket, paid for both card and flows and sent. Sent an email to the company to check that the card had been added and that they shouldn't send the flowers without the card. Turns out there was a technical error (which they won't admit to) and the flowers were sent without the card. Now someone whose husband has just died is going to receive a bunch of flowers without any note or explanation. I called them to try to resolve this or ask for a refund but they just blamed me for making the "error" on their website. I've just replicated the bug with another test order, and the custom card wasn't added to the basket, so I know it wasn't my fault. They have a 100% satisfaction guarantee, but this is a lie. "Occasionally, mistakes happen, and if our service falls short, we take it personally. While we're human and errors can occur, we strive to get things right the first time. Your satisfaction is crucial to us, and we appreciate your feedback to continually improve." They did nothing to try to help resolve this. Avoid.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We deeply regret the frustration and upset caused by your experience, especially given the sensitive nature of the occasion. We understand how important it was for the personalised card to be included. While technical errors are rare, we take your feedback seriously and will investigate the issue thoroughly to ensure this does not happen again. Our aim is always to provide a seamless experience, and it’s disappointing to learn we fell short in this instance. Warm regards, Rosie

Posted 1 month ago

“Ordered birthday flowers for a special friend, paid around £45 including delivery and extra £10 for large bouquet of flowers. Arrived in bad condition and some of the flowers were dead looking. Wrong flowers sent and wrong size. Really upset by this once I find out the flowers were awful looking. This was my first experience in buying from this company, never will recommend it. Wasted my money on rubbish. I wish I read all the reviews first.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience. This is not the standard we aim to deliver, and we understand how disappointing it must have been for you and your friend. Your feedback is invaluable in helping us improve, and we sincerely apologise for any upset caused. We will use this to feed back to the appropriate departments and improve our service going forward. Warm regards, Katie

Posted 1 month ago

“Ordering was very simple. Easy and quick for next day delivery. Tq x Mrs P Selva x”

Helpful Report

Posted 1 month ago

Hello Pam, Thank you for your fantastic 5-star review! We’re so pleased to hear that you found our ordering process simple and efficient, and that you appreciated our quick next-day delivery service. Your satisfaction is incredibly important to us! We look forward to serving you again soon. Best wishes, The Prestige Flowers Team

Posted 1 month ago

“Friday 10th January I purchased a £40 Pink Lily and Rose bouquet for next day delivery, also adding an extra £5 to upgrade it to ‘medium sized’. Upon receiving it at 17:00 the next day I was extremely disappointed and dissatisfied. The bouquet consisted of two ‘roebelini’, 6 roses and two stems of lily buds. The roses were brown on each petal and was told this was the petal guard. A petal guard is the outer petal – NOT every petal. These were in bad condition. After providing photographic evidence I was continuously told the bouquet met their quality standards. When asking why they were falsely advertising their bouquets I was repeatedly ignored. The photo used for advertising is edited and extremely misleading but Prestige Flowers continue to stand by this and be patronising towards paying customers. They have continued to ignore the complaints in my email and are confidently accepting that the bouquet I received meets their standard. Prestige Flowers are refusing to refund my payment even though I am legally entitled to receive a refund if I have purchased an item that is not as described. As far as I am concerned, this company is a complete scam.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are sincerely sorry to hear about your disappointing experience with your recent order and for the frustration caused. Your concerns about the bouquet’s condition and the representation in our advertising are taken very seriously, and we regret that you feel our responses have not addressed your concerns adequately. The quality of our flowers and customer satisfaction are priorities for us, and we apologise if the bouquet did not meet your expectations. Warm regards, Tom

Posted 1 month ago

“Flowers arrived as promised,my sister said they were beautiful! so many thanks will certainly recommend Prestige Flowers to all”

Helpful Report

Posted 1 month ago

Hello Anne, Thank you for your lovely 5-star review! We’re thrilled to hear that the flowers arrived as promised and that your sister found them beautiful. It’s always so rewarding to know our arrangements are making a positive impact. Your recommendation means so much to us, and we can’t wait to assist you and your loved ones with more stunning floral gifts in the future! Best wishes, The Prestige Flowers Team

Posted 1 month ago

“Flowers delivered on the Monday when they should have been delivered the previous Saturday for a funeral! Will never use again or recommend”

Helpful Report

Posted 1 month ago

Hello Mari, Thank you for your feedback. I’m truly sorry to hear that your flowers did not arrive on time for such an important occasion. I can only imagine how distressing this situation must have been for you. Please know that we take these concerns seriously, and your comments will help us improve our service in the future. Kind regards, Rosie

Posted 1 month ago

“What can I say? Next day delivery....not. ordered on 8th Jan, now 13th Jan and Royal Mail tracking is still stating they ate expecting them! By the time they turn up they'll be beyond recovery. If you're looking for customer service avoid these at all costs. I've contacted them three times, platitudes but no offer of a refund! Their site should say if you're lucky delivery will be as and when. Angry and disappointed customer and certainly won't be recommending to anyone.”

Helpful Report

Posted 1 month ago

Hello Denise, Thank you for taking the time to share your experience. I'm truly sorry to hear that your order has not arrived as expected and that you've encountered difficulties in reaching our customer service. I can understand how frustrating this situation must be, and it’s disappointing to know we didn’t meet your expectations. Your feedback about our delivery service is valuable and will help us work on improving our processes. I can see that this has since been resolved. Best regards, Rosie

Posted 1 month ago

“I ordered some roses for my wife for our Wedding Anniversary. Unfortunately when they arrived the heads of some of the roses were already drooping. I emailed customer service along with pictures who only gave recommendations on how to care for the flowers, which my wife had already done and said there was nothing wrong with the quality of the roses. They asked me see how they were after 3 days and then let them know, which I have done along with pictures showing that the flowers are past saving. They replied and said we acknowledge that there is a slight quality issue with the bouquet and that they take quality control very seriously, and we assure you that we will investigate this matter thoroughly to prevent any recurrence in the future. As a gesture of our commitment to your satisfaction, we would like to offer you £10 credit to be applied to your online account with us. After spending over £50 on the roses I definitely will not be using them again as I can get better quality roses which last over a week else where. I would not recommend using them especially if you want good quality flowers for a special occasion.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us. I’m sincerely sorry to hear that the roses did not meet your expectations for such a special occasion. It's disheartening to know that you felt let down by both the quality of the flowers and the response from our customer service team. We take all feedback seriously, especially regarding quality, and your comments will help us improve our practices moving forward. I can see that a fresh bouquet has been arranged for delivery. Warm regards, Rosie

Posted 1 month ago

“Arranged for flowers to be delivered Friday 10th January. As per website it states order before 6pm and flowers will be delivered next day - they finally turned up today - dead. Had no water for 5 days so wouldn't expect anything less. £50.00 wasted. Never again will I use this company, just being completely fobbed off by them”

Helpful Report

Posted 1 month ago

Hello Sylvia, Thank you for bringing your concerns to our attention. I’m really sorry to hear that your flowers were delivered in such poor condition. It's certainly not the experience we want for our customers, and I understand how disappointing this must be for you. We value your feedback and will look into what may have gone wrong with your order. Best regards, Rosie

Posted 1 month ago

“Flowers left on floor outside reception door. She didnt even know they had been delivered. Bouquet delivered nothing like the one I selected and looked like half the Flowers were missing. Also the card with message I wrote wasn't included. Would never use these again.”

Helpful Report

Posted 1 month ago

Hello Mr Dunphu, Thank you for your review. I'm very sorry to learn that your experience did not meet your expectations. It’s disappointing to hear that the flowers were left outside and not properly communicated. I understand how frustrating it must be to receive a bouquet that doesn't resemble what you chose, and I apologise for the oversight regarding the card. We take your feedback seriously, and it will guide us in improving our service. If not done already, please reach out to our customer service team and we would be happy to look into this for you. Best wishes, Rosie

Posted 1 month ago

“Have been using Prestige flowers to send flowers to my mum in UK from Canada for 3 years and receny found out she was disapointed but didn't want to say anything. I actually was visiting this Xmas and saw what was delivered for Xmas and the flowers looked really sad and not worth the money.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback with us. I’m truly sorry to hear that your recent experience with Prestige Flowers did not meet your expectations. Our goal is to deliver beautiful arrangements that bring joy, and it’s concerning to hear that we missed the mark. I understand how disappointing it must have been for both you and your mum to see the flowers in such a state. Your comments are incredibly valuable, and I assure you we are committed to improving the quality of our products. If there is anything we can do to make this right, please feel free to reach out. Best regards, Rosie

Posted 1 month ago

“I have ordered over and over again for birthday gifts. The flowers always arrive one the special day and so beautiful I could not of done better if I had gone to a top local florist and picked the stems out my self”

Helpful Report

Posted 1 month ago

Hello Christine, Thank you for your amazing 5-star review! We're absolutely delighted to hear that our flowers have been the perfect gift for your special occasions. It’s wonderful to know that they consistently arrive on time and meet your expectations for beauty. Your continued trust in us truly motivates our team to deliver the best. We look forward to helping you surprise your loved ones with more stunning arrangements in the future! Best wishes, The Prestige Flowers Team

Posted 1 month ago

“Amelia.w has replied to you: I WILL NOT CLOSE PAYPAL DISPUTE Hello Julia, Thank you for your email. I am sorry to hear that our offers to resolve this problem have been declined by you. I can understand that you are unhappy with this and why you have escalated this to PayPal. If you decide to escalate a complaint to PayPal then we can no longer offer you any resolutions as the matter is no longer in either of our hands. Once you involve PayPal, they alone will be able to decide what the final outcome will be regarding this matter and their decision, whether good or bad, is final. If you change your mind and want us to resolve this then please cancel the dispute and let me know and I will try and personally help resolve this for you once I have confirmed with PayPal that there is no dispute open. ---------- Warm Regards, Amelia.w”

Helpful Report

Posted 1 month ago

Hello Julia, Thank you for your response, and I’m truly sorry to hear that you are not willing to explore a resolution with us. I completely understand your frustration with the situation. While we respect your decision to involve PayPal, it does limit our ability to address your concerns directly. If there is a chance for us to work together on resolving this, I would be more than happy to assist you should you choose to cancel the dispute. Best regards, Rosie

Posted 1 month ago

“I have not received an update on flower delivery. Flowers should have been delivered yesterday. Order placed online in the USA for UK delivery. Very disappointed. Mother’s 93rd Birthday.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I sincerely apologise for the lack of updates regarding your flower delivery. It's understandably disappointing, especially for such a significant occasion as your mother's 93rd birthday. We strive to keep our customers informed about their orders, and I regret that we didn't meet your expectations in this instance. Your comments are essential to us, and we’re actively working to improve our communication. I have reached out via email. Best regards, Ellie

Posted 1 month ago

“Poor quality flowers. I have had to go out and buy other flowers from Morrisons. I have put picture side by side one cost £35 and one cost £15. I will let you decide what one. Tbf they were due to be delivered 12th jan, but got email from Royal Mail, to say will be delivered 14th. Staff did sort it and were delivered on 12th jan as requested. But would not use them again as flowers do not match what is advertised on website, very over priced for what you get and better going to supermarket.”

Helpful Report

Posted 1 month ago

Hello Andrew, Thank you for taking the time to share your experience. I'm genuinely sorry to hear that you were not satisfied with the quality of the flowers you received. We aim to provide arrangements that not only meet but exceed expectations, and it’s disappointing to know we fell short in your case. I appreciate your feedback regarding the delivery timing and the quality comparison you’ve made. Your insights help us work towards improving our offerings. Best regards, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 271,724 reviews