Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,346 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Birthday Flowers attempted for delivery at 7pm on a Thursday Royal Mail offered only Monday as next date Prestige customer service. Not interested. Do not use this outfit. They are not interested in the customer.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re very sorry to hear about the issues you experienced with your delivery and our customer service. This is not the level of service we strive to provide, and we understand how frustrating this must have been. We’re looking into the situation to ensure it doesn’t happen again and to improve our response times. Your feedback is important, and we appreciate you bringing this to our attention. Warm regards, Rosie

Posted 2 months ago

“Thank you SO much for the great service! Speedy next day delivery and the recipient was really happy with the flowers, wine and chocolates. It was a gift of thanks to them for getting us out of a fix. Some of the negative reviews made me a bit wary but they most certainly don’t reflect my own experience. I will definitely use Prestige again.”

Helpful Report

Posted 2 months ago

Hello Fiona, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that your gift brought joy to the recipient. It’s wonderful to know that we could help make your gesture of thanks special. We appreciate your trust in us, especially given your initial concerns, and we're glad we could exceed your expectations. We look forward to serving you again in the future!

Posted 2 months ago

“Awful! I'm very unhappy with these flowers which I ordered for my friend in medium size. What she received looked like a small bouquet from Tesco worth no more than £5. This was my first time ordering from Prestige and I'm beyond disappointed.”

Helpful Report

Posted 2 months ago

Hello Zuzana, Thank you for your feedback. We’re truly sorry to hear about your disappointment with your recent order. This is not the experience we want for our customers, especially for a first-time order. We understand how important it is for your gift to match your expectations, and it’s clear we missed the mark here. I have located your order and can see that this is being looked into. Best wishes, Rosie

Posted 2 months ago

“Next day delivery is blatantly not true. Flowers out for delivery… sitting in a van somewhere. Won’t be using again.”

Helpful Report

Posted 2 months ago

Hello Philip, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 2 months ago

“Used them a few times pretty quick and efficient.”

Helpful Report

Posted 2 months ago

Hello Sarah, Thank you for your continued support! We're glad to hear that you've found our service quick and efficient. We look forward to serving you again soon!

Posted 2 months ago

“Did the florist have a day off instagram vs reality”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We're sorry to hear that the flowers didn't meet your expectations. This is certainly not the experience we aim to provide. We appreciate your feedback and will be addressing this with our team to ensure higher consistency. Thank you for bringing this to our attention. Warm regards, Tom

Posted 2 months ago

“I have used Prestige Flowers for years - always high quality flowers delivered on time - would highly recommend. I especially like the annual delivery pass - whats not to love :o)”

Helpful Report

Posted 2 months ago

Hello Sarah, Thank you for being a loyal customer over the years! We're delighted to hear that you've consistently enjoyed our high-quality flowers and reliable delivery. It’s great to know you’re loving the annual delivery pass too—it really is a convenient way to share the love all year round! We truly appreciate your recommendation and look forward to continuing to serve you.

Posted 2 months ago

“Great selection to suit all occasions at a fantastic price, the extra minimal cost on top of delivery for six months is a great bonus.”

Helpful Report

Posted 2 months ago

Hello Peter, Thank you for your wonderful feedback! We're thrilled to hear that you appreciate our selection and find our prices fantastic. It's great to know that you see the value in our six-month delivery option—it's definitely a convenient and cost-effective bonus. We look forward to helping you find the perfect gifts for every occasion!

Posted 2 months ago

“Wanted to send flowers to Germany, so clicked International then Germany. Screen showed three or four bouquets, chose the third one and prepared an order. Eventually after choosing extras and inserting greetings text and my name and details, an error message popped up saying this selection was "not available" in Germany. I opened a chat window to ask why, and entered the details. The reply was that no agents were available, and that my enquiry would be dealt with in due course. Over the next few days I noticed that there was no way to enter an address in Germany. The problem seems to be in the order process - whichever country you choose gets quickly forgotten and 'not available' flowers are offered. Having chosen again, the process wanted an address. so I entered my own address, and reached the payment stage where I noticed it had decided to send the flowers to me. Having explained the situation in several more chat messages, that they should just choose anything without lilies, to be delivered to Germany in time for a birhday few days later, a reply came from L saying "I have arranged this for you as per request". Hope was crushed when there was no follow-up email with tracking details; even worse the flowers did not arrive on the required day, or the next day. A refund was offered so I'll try to get that. Meanwhile the web logic needs to be rewritten for the Interflora business. Very annoyed, and very disappointed. I sent the flowers through euroflorist.de, another online shop, without fuss.”

Helpful Report

Posted 2 months ago

Hello Richard, Thank you for taking the time to leave a review. We sincerely apologise for the frustrating experience you had while trying to send flowers to Germany. This is certainly not the level of service we aim to provide, and we understand how disappointing this situation must have been, especially given the importance of timely delivery for a special occasion. Your feedback is invaluable, and we’re taking it seriously to address the issues you’ve highlighted, particularly regarding the website’s functionality and our communication process. We're sorry that this led you to seek an alternative service, and we regret missing the opportunity to meet your expectations. Rest assured, we are reviewing our systems and processes to prevent this from happening again. We hope you’ll consider giving us another chance in the future to provide the service you deserve. Thank you for bringing this to our attention, and we will ensure your refund is processed promptly. Best wishes, Katie

Posted 2 months ago

“Very good quantity of flowers - used many times before and will continue too”

Helpful Report

Posted 2 months ago

Hello Conaill, Thank you for your continued trust in us! We're so glad to hear that you're happy with the quantity of flowers in your orders. We look forward to serving you again soon!

Posted 2 months ago

“AWFUL COMPANY PLEASE DO NOT USE!! Placed an order only to receive rotting flowers! When I contacted the customer service team they informed me they could not process a full refund as the flowers were delivered, even though they were rotting. I spoke to the supervisors Aaron who was completely unhelpful.”

Helpful Report

Posted 2 months ago

Hello, We're truly sorry to hear about your experience and sincerely apologise for the disappointment and frustration caused. This is not the level of service we strive to provide. We take your feedback seriously and will use this to continue to improve our service. Warm regards, Rosie

Posted 2 months ago

“We ordered beautiful flowers with a Congratulations card from the USA to arrive in the UK 3 days later. The product choice was outstanding but we needed to check something with customer service, who went above and beyond to assist us. The flowers we chose were wonderful for a celebration and we also recorded a personal video message which was so much fun and added a personal touch. We will definitely recommend and use this site again.”

Helpful Report

Posted 2 months ago

Hello Irene, Thank you so much for your glowing review! We’re thrilled to hear that you had a great experience, from choosing the perfect flowers to adding a personal video message. It's wonderful to know that our customer service team was able to assist you beyond expectations. We appreciate your recommendation and look forward to helping you celebrate many more special occasions in the future!

Posted 2 months ago

“Wt* is this? Why did I pay over £40 for flowers that look like my local Lidls £2.99? I even paid extra so they can include more. I’m extremely disappointed and should have looked at the reviews first before buying. Never again!”

Helpful Report

Posted 2 months ago

Hello Aya, Thank you for bringing this to our attention. We’re deeply sorry to hear that you were disappointed with your order. This is certainly not the experience we want for our customers. We understand your frustration and would like to make it right. I have contacted you directly via email to hopefully resolve this. Best wishes, Ellie

Posted 2 months ago

“I payed for the medium upgrade and sorry to say that if this is medium than im not sure what the standard is. Must of been an extra flower. I payed for an afternoon tea that was fine .”

Helpful Report

Posted 2 months ago

Hello Darren, Thank you for your feedback. We're sorry to hear that the medium upgrade didn't meet your expectations. We strive to provide value with each of our upgrades, and we apologise if this was not reflected in your order. We're glad to hear the afternoon tea met your satisfaction, but we’ll be reviewing your comments to see where we can improve. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Warm regards, Prestige Flowers

Posted 2 months ago

“Not very happy with the 'large' bunch that was ordered for an extra £10 along with the recipient having to peal off the outer brown petals on the roses When I raised this it was thought that the bunch was of correct size and 'good quality'... I tend to disagree Won't be ordering from here again”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. We're sorry to hear that the bouquet didn't meet your expectations, especially after opting for the larger size. We understand your disappointment, and we apologise for any inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Absolutely useless company I ordered 3 different flowers for my mum funeral 2 turned up and wasn’t at all like pics on wedsite and the 3rd bunch didn’t even turn up at all. And company still want me to pay for something I didn’t receive. I will definitely not be using the company again. And I would be very careful when ordering from this company. Absolutely Useless”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely apologise for the inconvenience you encountered with your order. We understand how disappointing it must have been to receive only two of the three flower arrangements you had ordered, and for them to not meet your expectations based on our website's images. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution.

Posted 2 months ago

“very nice and good quality selection.”

Helpful Report

Posted 2 months ago

Hello Christopher, Thank you for your positive feedback! We're delighted to hear that you enjoyed our selection and found the quality to your satisfaction. We appreciate your support and look forward to serving you again soon!

Posted 2 months ago

“The ladies on the phone was very professional she helped me with my purchase and made me feel at ease I tried to order online but was confused the ladies phoned me and took my order it was very emotional as the flowers were going to the hospital but she fixed it for me in no time”

Helpful Report

Posted 2 months ago

Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist you during such an important and emotional time. We always strive to provide the best service possible, and we're glad that we could make the process easier for you. Your feedback truly means a lot to us, and we’re here for you whenever you need us. Wishing you all the best!

Posted 2 months ago

“Ordered for next day delivery. However discovered after ordering and getting tracking info that it might not be next day. On contacting customer services was advised Glasgow is a hard to reach area as they are coming from Nottingham!!! Nothing in t and c says this only Highlands and Islands might be a delay in delivery!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 months ago

“I ordered a large bouquet of flowers and asked my friend to send a picture of them.. I was mortified that they had sent a tiny standard bunch.. had I not checked I would be non the wiser .. Advice would be to double check what you have ordered and paid for and what is being sent . Would never use this company again !”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the discrepancy between what you ordered and what was delivered. This is certainly not the experience we aim to provide. Your feedback is invaluable, and we will review our processes to ensure such issues are addressed. I have located your order and can see that our team have responded to your email and resolved this. Warm regards, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.5 based on 270,346 reviews