Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,360 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah the bouquet is nice but for 37 pounds this does not seem like a large bouquet to me more like a medium”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We greatly appreciate your valuable input and would like to extend our sincere apologies for falling short of your expectations. We apologise for the discrepancy in size that you noticed with the bouquet. We always strive to provide a generous bouquet to our customers, and we are sorry if it did not appear as large as expected. Please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“I've used prestige flowers a few times now for various events from fathers day and birthdays to just treating my girlfriend, always good condition beautiful flowers delivered exactly when they are due, very happy so far.”

Helpful Report

Posted 5 months ago

Dear Joseph, thank you so much for your amazing 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear about your positive experiences with us. Once again, we want to express our gratitude for your kind words and for being a loyal customer. We hope to continue providing you with top-notch service and stunning flowers for all your future occasions. Warmest regards, Prestige Flowers Team

Posted 5 months ago

“Flowers delivered a day late very poor condition. Were left on doorstep in a box on second day.said try to deliver previous day. As I’m Housebound they couldn’t have tried very hardtried to post photo and it said not delivered email address wrong”

Helpful Report

Posted 5 months ago

Thank you very much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We greatly appreciate your honesty and insight into the delivery of our flowers. We sincerely apologise for the inconvenience caused by the late delivery of your flowers and their poor condition upon arrival. We are also sorry to hear that you encountered difficulties when attempting to post a photo of the flowers and that the email address provided to you was incorrect. This lack of proper assistance is certainly not representative of the level of service we strive to provide. Please could you send some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“I had no problems with Prestige Flowers, however the delivery was very disappointing, after Royal Mail sending a delivery schedule confirming delivery on the scheduled date, it was not delivered, they then sent another email with delivery date a day later, this is not good for your business especially for international customers, I'm hoping this issue will be resolved for any future orders, as I have always been satisfied with any orders I have sent, again, no problems with previous orders, but disappointed with delivery. Thank you,”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We genuinely appreciate your thoughts and value your opinion. We would like to sincerely apologise for the disappointing delivery experience you had with us. We understand how frustrating it must have been after receiving a delivery schedule from Royal Mail confirming the delivery on the scheduled date, only to have it postponed until the following day. We completely agree that this kind of inconsistency is not acceptable, especially for our international customers. We take all customer feedback seriously, and we assure you that we are already working on resolving this issue to ensure it doesn't happen again in the future. Providing a smooth and reliable delivery service is of utmost importance to us, and we deeply regret any inconvenience caused to you. Once again, thank you for bringing this matter to our attention. We genuinely appreciate your continued support, and we hope to have the opportunity to regain your trust and provide you with a flawless experience in the future. Warm Regards, Katie

Posted 5 months ago

“Yet again let down by this Company. The gift I ordered for my August for her 95th Birthday as I could be with her was due for delivery on the 12th June the day of her Birthday. I added a birthday Cake to the order!! Message the day of her Birthday to say the parcel had gone to Bath and not Bradford on Avon and it would be re-directed. Nothing arrived yesterday and it has finally arrived today and in what state it will be as fresh flowers I don't know. Really isn't the impact I wanted for her Birthday as she as on her own. A cake and card two days after her Milestone Birthday is not really acceptable. Perhaps this will be the final time I use this company and return to Bunches !! Nearly £50.00 a disappointing result. PS: Prestige were quick enough to make a sales call to me the following day as they saw my purchase was from a business address trying to sell me more services for my business !!”

Helpful Report

Posted 5 months ago

Hello Andrew, thank you so much for taking the time to share your experience with Prestige Flowers. We sincerely apologise for the inconvenience and disappointment caused by the issues you encountered. We understand how important it was for your gift to arrive on time, especially as it was for a 95th Birthday. It's truly regrettable that the delivery was redirected to the wrong location and arrived late. We completely understand that this was not the impact you had hoped for. We apologise for the delay and any uncertainty regarding the condition of the flowers. Quality and freshness are of utmost importance to us, and we are truly sorry if this was compromised. I have contacted you via email to look into this further. Best wishes, Ellie

Posted 5 months ago

“The delivery was very good”

Helpful Report

Posted 5 months ago

Thank you so much for your incredible 5-star rating of Prestige Flowers! We truly appreciate your support and are thrilled to hear that you had a wonderful experience with us. We hope the flowers are well received!

Posted 5 months ago

“Very disappointed. Blooms were not great, probably because they were delivered 24 late. 6 roses 1 lily stem, that was supposed ro be medium size £28 certainly not worth it. £15 supermarket bouquet is superior. Box also damaged”

Helpful Report

Posted 5 months ago

Hello Fiona, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and value your opinion, as it helps us improve our services. We sincerely apologise for the disappointment you experienced with your recent order. It is dissatisfying to hear that the blooms were not of the quality you expected, and we deeply regret that they were delivered 24 hours late. We understand how frustrating this must have been for you. If not done already, please could you forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“So quick and easy, loads to choose from which is the only difficult part of ordering. And super quick delivery on the flowers”

Helpful Report

Posted 5 months ago

Hi Catriona, thank you so much for giving Prestige Flowers a 5-star rating! We are thrilled to hear that you found our service quick and easy to use. We understand that choosing from our wide selection of flowers could be the only challenging part of the ordering process, but we're glad to offer you a variety of options. Our team also takes pride in ensuring super quick delivery of the flowers. We sincerely appreciate your support and hope to serve you again in the future. Best regards, Katie

Posted 5 months ago

“Absolutely appalling service!!!! DO NOT USE!!!! Not only do you not receive what you actually purchase, but you also do not receive your flowers on the agreed time slot either. Resulting in a very upset birthday lady who's special birthday was ruined by your pathetic bunch of weeds that eventually turned up. Also, if you expect a refund you will also be very disappointed as well. We were offered £15 back which honestly was an insult.”

Helpful Report

Posted 5 months ago

Hello Amy, thank you so much for taking the time to share your experience with us. We sincerely appreciate your feedback and are truly sorry for the disappointing service you received from Prestige Flowers. We understand how important it is to receive what was ordered, especially on a special occasion like a birthday. We deeply apologise for the inconvenience caused by not only the incorrect product, but also the delay in delivery. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Katie

Posted 5 months ago

“> ... After sending inadequate flowers, half off them were dead having to wait all day for them to be delivered then refusing to give my 86yr old father a full refund of £46 they only gave him £15 back DONT BUY FROM THIS COMPANY GUYS YOUR JUST WASTING YOUR MONEY !!! I Like”

Helpful Report

Posted 5 months ago

Hello Donna, Thank you again for your review. We are very sorry that our service has not lived up to our usual high expectations on this occasion. I would also like to apologise for the disappointment caused by the outcome of this. Best wishes, Katie

Posted 5 months ago

“I have used Prestige flowers for several years. Previously I found the site much MUCH easier to navigate. This time it seemed a lot more similar to other flower companies (that I avoid doing business with) that continually try to sell more junk, and tack on fees at every turn. The process to order this time was much more confusing due to all of the extra "stuff" on the page and confusing placement. At one point I did not realize that I had somehow duplicated my order! "Sign in" was weird - as it now asks Google, facebook etc... Check out final pricing was continually moved around in different colour backgrounds, and felt a little unclear as to my final costs would be. Basically I found the site super cluttered and poorly organized. I am sincerely hoping that the actual flowers will be the same high quality that I have come to rely on, and that keeps me ordering from Prestige.”

Helpful Report

Posted 5 months ago

Thank you for sharing your detailed feedback about your recent experience with Prestige Flowers. We truly value your loyalty over the years and are grateful for your candid thoughts, as they help us to continuously improve our services. We are sorry to hear that your recent experience with our website did not meet your expectations. We understand that ease of navigation is crucial, and we regret that the recent changes have caused confusion and frustration. Your feedback is essential to us, and we will be taking it into consideration as we work on future improvements to our site. Best wishes, Katie

Posted 5 months ago

“great service great flowers”

Helpful Report

Posted 5 months ago

Dear Max, thank you so much for awarding Prestige Flowers with a fantastic 5-star rating! We really appreciate your kind words and are thrilled to hear that you had such a great experience with our service. Once again, thank you for taking the time to share your positive feedback. We hope to have the pleasure of serving you again in the future! Warmest regards, Rosie

Posted 5 months ago

“Not happy at all with the bunch of flowers I received. Payed the same price elsewhere and got a much bigger and better bunch. Never will I use prestige flowers again”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your valuable feedback regarding your recent experience with Prestige Flowers. We genuinely appreciate your honesty and the opportunity to address your concerns. We apologise for the disappointment you faced with the bunch of flowers you received. Our aim is always to provide the highest quality products and we deeply regret that this was not reflected in your order. We understand how important it is to receive a beautiful and substantial bunch to make any occasion special. I can see that our customer service team has requested some photos of the bouquet via email. We hope that this can be resolved! Best wishes, Katie

Posted 5 months ago

“Sorry this time was a bad experience. I thought my payment had gone through now a rather important birthday present is going to be a day late. I'm upset to say the least”

Helpful Report

Posted 5 months ago

Dear Sandra, thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate your honesty and apologise for the inconvenience you have encountered. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Once again, we apologise for the inconvenience and frustration caused. If you do require any assistance with your order, please contact our team directly and they would be happy to help. Kind Regards, Rosie

Posted 5 months ago

“Great flowers at great prices always value for money never disappointed”

Helpful Report

Posted 5 months ago

Dear Tony, thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your support and feedback. We are thrilled to hear that you find our flowers great and our prices amazing! At Prestige Flowers, we strive to provide the best value for money and never disappoint our valued customers like yourself. Thank you again for your kind words and for choosing us for your floral needs. We look forward to serving you again soon! Best regards, Tom

Posted 5 months ago

“Flowers Wasn't delivered on time turned in up a day late ,and worse thing was they were for my wife it was our 25 wedding anniversary and flowers were not what I was promised”

Helpful Report

Posted 5 months ago

Hello Mr Ryall, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We greatly appreciate customers like you who value and trust our services. Please accept our sincerest apologies for the inconvenience you encountered. We understand how important it was for the flowers to be delivered on time, especially on such a significant occasion like your 25th wedding anniversary. We deeply regret that they arrived a day late, causing disappointment and frustration. Furthermore, we understand that the flowers you received did not meet the expectations. We sincerely apologise for any letdown this may have caused to you and your wife. From the photo provided, the correct size has been received. We state on the website that some of our flowers are delivered in bud. Once again, we apologise for any inconvenience caused and assure you that we are committed to improving our services. Your feedback is invaluable in helping us deliver the exceptional experience we strive for. Best wishes, Katie

Posted 5 months ago

“Always fresh beautiful flowers. Good quality, trustworthy delivery at a reasonable cost. 🌅”

Helpful Report

Posted 5 months ago

Dear Wilma, thank you so much for giving Prestige Flowers a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Your kind words mean a lot to us. We are committed to providing the best service possible at a reasonable cost. Thank you for choosing Prestige Flowers and we look forward to serving you again in the future! Warmest regards, Rosie

Posted 5 months ago

“Prestige Flowers are the No.1 company I go for flowers. I can always rely on them to send fresh beautiful bunches. I've never had issues till this day. Thank you so much Prestige Flowers.”

Helpful Report

Posted 5 months ago

Dear Bushra, thank you so much for your glowing 5-star review of Prestige Flowers. We are thrilled to hear that we are your number-one choice for flowers and that you can always rely on us to deliver fresh and beautiful bunches. Warmest regards, Rosie

Posted 5 months ago

“I've attached the photo. If you can see it do you think it is fair price of nearly £40? I doubt. I sent the bouquet for my friend's birthday and actually felt embarrassed when she sent me a picture. Not so happy with what you advertised and what people actually get. I understand that peonies will open and look bigger, but still there are only 5-6 flowers and i ordered biggest size of the peonies bouquet.”

Helpful Report

Posted 5 months ago

Dear Julia, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We value our customers' opinions and truly appreciate your honesty. We would like to sincerely apologise for any disappointment or embarrassment caused by the bouquet you ordered for your friend's birthday. We understand that the actual product may not have met your expectations based on our advertisement. We are genuinely sorry for any inconvenience this may have caused. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“I ordered the cheese and wine basket for my Dad for Fathers Day. I was disappointed when it arrived. Nothing was damaged which was good but the items did not fit in the basket. Not only that, the wine bottle is small. For the money I could have done all this myself, with a basket that fits all items, for a lot cheaper. Don't waste your money.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your feedback regarding your recent order of the cheese and wine basket for Father's Day. We sincerely appreciate your honesty and bringing this matter to our attention. We apologise for any disappointment caused by the items not fitting properly in the basket and for the smaller wine bottle. We understand how crucial it is for our customers to receive high-quality products that meet their expectations. Rest assured, we strive to improve constantly, and your valuable feedback helps us in that pursuit. If possible, please could you send us some photos of the hamper to enquiries@prestigehampers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

Prestige Flowers is rated 4.5 based on 270,360 reviews