Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,722 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 271,722 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought these flowers for my sister's birthday because the present I'd ordered wasn't going to arrive in time. I paid extra for next day delivery which I have to say Royal Mail did deliver them on a Sunday on the expected day so no complaints about delivery but the flowers were not very good quality they were brown and wilted by the next day not what I'd expect for 2 day old flowers.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the flowers you received were not up to our standards and wilted so quickly. We aim to provide fresh and beautiful arrangements, and it’s disappointing to know we missed the mark this time. I have reached out directly via email to look into this for you. Best regards, Ellie

Posted 2 months ago

“I sent flowers to a close relative on the passing of her father. Since I sent them from Australia to the UK I was dependent on a reputable company fulfilling my order correctly. The flowers arrived a day late, and although I paid for a larger bouquet the bouquet was very small. Also the bouquet was mostly a different colour to that depicted which is important when sending flowers for a bereavement. I feel that this company makes a lot of money from those who are unable to have their complaints dealt with appropriately. Pity I didn't read the reviews first.”

Helpful Report

Posted 2 months ago

Hello Marian, Thank you for sharing your experience with us. I’m truly sorry to hear that your order did not meet your expectations, especially during such a difficult time. I understand how crucial it is for flowers sent for bereavement to be delivered on time and to reflect the sentiments intended. It’s disheartening to know we fell short, and I appreciate your feedback as it is vital for our continued improvement. If you’d like to discuss this further, please reach out to our customer service team with some images of the bouquet, and we would be glad to assist. Best regards, Katie

Posted 2 months ago

“Flowers arrived a day late and in a poor state - not impressed, definitely not “Prestige”, would not recommend or order from Prestige Flowers again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that your flowers arrived late and in poor condition. We strive to provide a premium experience, and it’s clear we fell short this time. I have reached out via email. We hope that this can be resolved. Best regards, Ellie

Posted 2 months ago

“I ordered £61.97 worth of flowers that when arrived over a week later were dead. I am extremely annoyed as this ruined my whole Christmas. The roses were supposed to had arrived Christmas Eve. No mention of a refund or even an apology, robbery comes to mind - DON’T ORDER from Prestige flowers and keep your hard earned money. I have no choice but to give a star otherwise I’d give no star”

Helpful Report

Posted 2 months ago

Hello, Thank you for bringing your experience to our attention. I'm truly sorry to hear that your order arrived in such poor condition and that it impacted your Christmas. We understand how disappointing this must be for you, especially during such a special time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best regards, Katie

Posted 2 months ago

“The flowers Prestige sent were mostly dead within 24 hours. The companies response to my complaint elicited a derisory credit. Do not use this company if you do not wish to be embarrassed when the recipient instead of thanking you has to complain that you have sent them a bunch of dead flowers.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience with us. I sincerely apologise for the condition of the flowers you received and for any embarrassment this has caused you. We strive to provide the highest quality products, and it’s clear we fell short in your case. I appreciate your feedback, as it helps us identify areas where we can improve. Best regards, Katie

Posted 2 months ago

“Ordered some flowers for my wife's birthday spent over £60 when it arrived I was very dissapointed what I got was not worth what I paid for even my wife was not satisfied ,definitely not gonna order from them again”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m genuinely sorry to hear that your experience did not meet your expectations, especially for such a special occasion as your wife's birthday. It’s disappointing to know that the quality of the flowers fell short of what you anticipated. We strive to provide beautiful arrangements, and I appreciate your feedback as it helps us improve. If you would like to discuss your experience further, please reach out to our customer service team, and we will do our best to address your concerns. Best regards, Katie

Posted 2 months ago

“Ordered the flowers for yesterday delivery. My niece did not receive them until today so the flowers were not fresh and most of them had died”

Helpful Report

Posted 2 months ago

Hello Julie, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear about the delay in delivery and the condition of the flowers upon arrival. We understand how disappointing it is for a special occasion to be affected by such issues, and we sincerely apologise for any distress caused. Your feedback is vital for us to improve our service, and we take it very seriously. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Rosie

Posted 2 months ago

“Not honest, they have delivered smaller plat with less flowers and not in the same planter pot as described and advertised on their website. It’s clearly they have delivered a cheaper range product per their website, but denied it constantly. I won’t go back for any future purchase.”

Helpful Report

Posted 2 months ago

Hello Vivien, Thank you for sharing your feedback with us. I’m truly sorry to hear about your experience and that the product you received did not match your expectations. We strive to ensure that our customers receive exactly what they ordered, and it’s disappointing to know we fell short in your case. We will feed this back to the appropriate team. Best regards, Katie

Posted 2 months ago

“Appalling customer service when my order for a specific date failed to arrive. No apparent care or empathy. I will not order from them again and have told them so.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the issues you faced with your order and the impact it had on your experience. It’s disappointing to know that we didn’t meet your expectations, and I understand how important timely delivery is. Our goal is to provide caring and attentive service, and I apologise for not demonstrating that in your case. Your comments are essential for us to improve, and we truly value your input. Best regards, Rosie

Posted 2 months ago

“First time using your site. Lovely photos and selection of gifts. Thank you for offering different ways to pay, very useful, not many companies offer a choice.”

Helpful Report

Posted 2 months ago

Hello Jilly, Thank you for your lovely 4-star review! We’re delighted to hear that you enjoyed our beautiful photos and extensive selection of gifts. It’s great to know that our payment options were helpful for you as well, as we strive to make your experience as convenient as possible. We truly appreciate your feedback and look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“Flowers looked nothing like the bouquet from the photos. I purchased the larger size and it looks like barely a handful in the vase. A roundabout has a better selection of flowers. Not worth £30+.”

Helpful Report

Posted 2 months ago

Hello Joe, Thank you for your feedback, and I sincerely apologise for the disappointment you’ve experienced with your bouquet. I understand how frustrating it can be when the reality doesn’t match your expectations, especially when you’ve invested in a larger arrangement. We aim for every delivery to meet high standards, and I'm sorry we fell short in this instance. Your comments are invaluable to us, and we will take them on board as we work to enhance our offerings. If you have any further concerns, please reach out to our customer service team, and we would be happy to assist you. Best regards, Katie

Posted 2 months ago

“Absolutely disgusted! My 94 year old aunty never received her flowers on her birthday and they blame the courier. There are plenty of places to leave a card or other apartments. I will NOT use this company again or recommend them.”

Helpful Report

Posted 2 months ago

Hello Lorraine, Thank your for taking the time to leave a review. We are very sorry for any disappointment caused on this occasion. Unfortunately, as we use a third-party service, we are unable to specify delivery instructions and have no control of this. I do apologise. I have checked your tracking and can see that Royal Mail will attempt delivery again today. Warm regards, Tom

Posted 2 months ago

“HORRIBLE SERVICE! DON’T ORDER IF YOU DON’T want to ruin surprise! They should do something else in their life, but not flowers! I ordered the flowers package for my mum’s birthday and it arrived 3 DAYS LATER! And there was no support and no one had idea where is the flowers! And no option to have a refund or cancel the order too! Unbelievable! After all the flowers plant was not matching the image too! Poor plant, not presentable for gift! DONT recommend! Such a shame! Never had such an experience!”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience. I’m really sorry to hear about the late delivery and the condition of the plant you received. This is certainly not the standard we strive for, and I understand how frustrating it must have been for you, especially for a special occasion like your mum's birthday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit as we advise in the website, Best regards, Rosie

Posted 2 months ago

“Flowers were meant for my birthday but were delivered late even though next day delivery had been paid for. This was chased by the sender.Some of the flowers were dying, turning brown and the flower heads were falling off. Very poor service and quality of flowers”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the late delivery and the condition of the flowers you received. This is certainly not reflective of the high standards we strive for. I understand how disappointing it must be to receive flowers that don't meet your expectations, especially for a special occasion. We appreciate your comments and will address these issues with our team to improve our service in the future. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Ellie

Posted 2 months ago

“always Well presented Boquets,lovely and fresh.Really Happy with deliveries”

Helpful Report

Posted 2 months ago

Hello Mr Hughes, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you loved our well-presented bouquets and that they were fresh. Your happiness with our delivery service truly makes our day! We appreciate your support and look forward to bringing more joy with our flowers in the future! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“pathetic morons sent wrong date, refused to alter delivery date when i tried .their online page is rubbish. plenty other better suppliers.AVOID THESE AWFUL PEOPLE!!!!”

Helpful Report

Posted 2 months ago

Hello Robert, Thank you for your review. We sincerely apologise for being unable to accommodate your request to change the delivery date of your order. I can see that your order was dispatched and delivered on the original date when the order was placed. We are truly sorry if this was not intended and caused any inconvenience and will share your feedback with our team. Warm regards, Ellie

Posted 2 months ago

“Used Prestige Flowers to send bouquet back to the UK from NZ. Not only did they send the wrong one once, but twice!!! What they sent was nothing like the one ordered..wrong colour's and flowers. Whilst the flowers were nice, I do not appreciate paying for something and then the recipient not getting it ! Their response? You just need toilet the buds open.. funny as the colour was wrong and there were hardly any buds in the bouquet to wait to open. Will never use Prestige Flowers again.”

Helpful Report

Posted 2 months ago

Hello Stephanie, Thank you for sharing your experience with us. I am very sorry for any disappointment caused with the original and replacement bouquet. Your satisfaction is important, and it’s clear we did not meet your expectations this time. From the image provided we can see the correct flowers and colours have been received While I’m glad to hear that the flowers were nice, I realise that this does not make up for the dissatisfaction caused. Your feedback will be passed to the appropriate department Best wishes, Katie

Posted 2 months ago

“My gift of flowers was delivered to my friend bang on time.She was thrilled with them and they were beautiful. Thankyou”

Helpful Report

Posted 2 months ago

Hello Allyson, Thank you for your wonderful 5-star review! We’re thrilled to hear that your friend's flowers arrived right on time and that they were beautiful. Your kind words mean so much to us, and we’re grateful for your support. We look forward to helping you spread joy with flowers again soon! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“I moved over to Prestige Flowers for my bouquet and flower delivery and they have not disappointed. All my recipients have been overjoyed with their flowers and I have been very impressed with the delivery service provided. Thank you to all involved in making it all happen. Your hard work is gratefully appreciated.”

Helpful Report

Posted 2 months ago

Hello Johanna, Thank you for your amazing 5-star review! We’re thrilled to hear that you made the switch to Prestige Flowers and that your recipients have been so overjoyed with their bouquets. It’s great to know that our delivery service has impressed you as well! Your appreciation for our hard work truly motivates us to continue providing the best service possible. We can’t wait to help you create more beautiful moments with flowers soon! Best wishes, The Prestige Flowers Team

Posted 2 months ago

“I have ordered flowers online twice, and each time they have arrived with dead flowers amongst the rest. First time I was refunded and had an apology email saying that they hope they can give a better experience the next time. That definitely didn’t happen, no matter what you pay you don’t get anything any better unfortunately. Do not use this company”

Helpful Report

Posted 2 months ago

Hello Grant, Thank you for taking the time to share your experience. I’m truly sorry to hear that you received dead flowers on two occasions. It’s clear we did not provide the quality you deserve, and I understand how disappointing this must be for you. If not done already, please could you send us some images of the bouquet received most recently and we would be happy to investigate this for you. Best wishes, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,722 reviews