Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,753 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers to say a huge thank you to someone. Royal mail failed to deliver flowers. They said they would try & deliver on next working day. Then a week later royal mail sent me an email reminder to collect the parcel as they didn't deliver the flowers. I'm £30 out of pocket & my flowers never got delivered. I've not to get compensation. I will never use Prestige Flowers again. Why are they using Royal Mail? Hopeless”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and apologise for the unfortunate incident that occurred regarding the delivery of your order from Prestige Flowers. We are sincerely sorry for any inconvenience caused due to the failed delivery attempt by Royal Mail. I have checked the tracking link and can see that the delivery was attempted as requested on the chosen date. Warm regards, Katie

Posted 7 months ago

“Very disappointed! I ordered flowers in large size and they looked very small. Not worth the money i paid for. I will never order again through this company. If I knew that the flowers will be so small I would never pay what i paid. Total rip off! I am so disappointed!!!!!”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We greatly appreciate your honesty and apologise for any inconvenience caused by the size of the flowers you received. We understand the disappointment you feel and empathize with your frustration. We pride ourselves on providing beautiful and high-quality flowers, and it is disheartening to hear that the size did not meet your expectations. We apologise for any misunderstanding that may have occurred and assure you that this is not reflective of our usual standards. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 7 months ago

“The site appears comprehensive, but as you work through it, certain things aren't very clear and you have to guess what you need to do and what to input.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our site comprehensive, but we’re sorry to learn that you encountered some confusion while navigating it. We strive to make the user experience as smooth as possible, and your input is invaluable in helping us improve. We are constantly working on enhancing clarity and usability, and your comments will be taken into consideration for future updates.

Posted 7 months ago

“After ordering on Wednesday, I needed flowers to be delivered by Thursday, but when they finally arrived on Saturday, all were completely dead. Will not be using again.”

Helpful Report

Posted 7 months ago

Hello Callum, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and apologise for the inconvenience you faced with your recent order from Prestige Flowers. We understand that receiving delivery of completely dead flowers is disappointing and not the experience we strive to provide. We would like to rectify this situation and make things right for you. Please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 7 months ago

“I ordered some flowers for my sister’s wedding which is today. They should have been delivered by 1200 this morning. As at 5.30 pm still not delivered. Terrible service. So dissappointed. Tried to contact Prestige but no one there until Monday.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate customers like you who share their concerns as it helps us improve our services. We deeply apologise for the inconvenience caused by the delayed delivery of the flowers for your sister's wedding. We understand the importance of timely deliveries, especially for such special occasions. We are truly sorry for any disappointment and frustration this may have caused. Once again, we appreciate your feedback and apologise for the inconvenience caused. We hope to have the opportunity to serve you better in the future. Best regards, Team Prestige Flowers

Posted 7 months ago

“This must be the worst bouquet that I have ever received. Just been across to my daughters as I bought them for her 44th birthday, what a disappointment. If I had received, I would have binned them straight away. Look days old. Incredibly disappointed. I expect my money back, or I shall be writing the same comments on Facebook and x. First time I tried your company and I could have cried. If there was a star less than 1 I would have given it to you. I do know that a lot of reviews are false which is why I don’t Normally give them. Delivery was fine. I just got the impression when I was ordering that you were pushing me to spend more and more money, capitalisation will be the downfall of the west in the next 5 years. all I wanted was a beautiful bouquet for my daughter’s birthday. I will have to now order her another one from . somewhere else. ’”

Helpful Report

Posted 7 months ago

Hello Madonna, thank you so much for taking the time to share your experience with Prestige Flowers. We sincerely appreciate your feedback and apologise for the disappointment you faced with the bouquet you received for your daughter's birthday. We understand how important it is for a gift to be perfect, and we deeply regret that this was not the case for you. We completely understand your disappointment and would like to make it right for you. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 7 months ago

“I have used this website many times to send flowers, mainly to my mother. It is super easy to follow and has a wide range of flowers and gifts to suit all budgets. They have always delivered on the date specified and I have never had any problems. I would highly recomend.”

Helpful Report

Posted 7 months ago

Thank you so much for your wonderful 5-star rating! We are thrilled to hear that you have been using our website multiple times to send flowers, especially to your mother. We are glad to know that our website is super easy to navigate, offering a wide range of flowers and gifts that can accommodate all budgets.It brings us great joy to learn that our delivery service has always met your expectations, arriving on the specified date without any issues. We truly appreciate your recommendation and we look forward to serving you again in the future. Thank you for choosing Prestige Flowers!

Posted 7 months ago

“Avoid Prestige Flowers at all costs. Find another way to send sentimental thoughts to a friend or family member or you will be so disappointed with not only the flowers but their response to your complaint. A family member sent me flowers to thank me for organising a special family event. Three of the flowers were dead on arrival & the rest lasted no more than three days but I was not able to report this to PF within their apparent three day timescale. I have tried continuously to ask them to send me a replacement bouquet but they have refused, offering only a £10 voucher - towards a purchase, I wouldn’t send their flowers to my worst enemy. Atrocious product & atrocious customer service - AVOID AVOID AVOID”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to review your experience with Prestige Flowers. We truly appreciate your honest feedback and apologise for the disappointment and inconvenience you have encountered. We are truly sorry to hear about the condition of the flowers you received and the lack of longevity they had. It is definitely not the kind of experience we strive to provide to our valued customers, especially during important occasions like the one you organised for your family. We understand your frustration with the three-day reporting timescale, and we apologise for any inconvenience this may have caused. Warm regards, Katie

Posted 7 months ago

“3rd time our household have had flowers from this company - they always die within a few days! I am very careful to follow the care instructions and can keep flowers from supermarket for 4 weeks or more. Their customer service is shocking and says issues must be reported within 3 days - they clearly don’t expect their flowers to last otherwise it would be at least a week or 10 days (usually guaranteed by supermarkets) I will be urging people I know to go for a better quality and more reasonably priced alternative Such a shame when people use their hard earned mo ey to send someone a gift at a sad time and is poor quality (which they would t know) Photo 5 days after delivery - flowers vases immediately after delivery and kept in a cooler too - surprise surprise it can’t be uploaded!!”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your experience with Prestige Flowers. We greatly appreciate your feedback and apologise for the issues you have encountered with our products. We are truly sorry to hear that the flowers you received from us have not been as long-lasting as expected. We understand how disappointing it can be when you carefully follow the care instructions and still experience such issues. Please know that we take this matter very seriously and will look into it further to prevent similar occurrences in the future. We are truly sorry that your gift did not meet your expectations during such a sad time. We understand how important it is to deliver high-quality products, especially when sending a thoughtful gesture. Warm regards, Rosie

Posted 7 months ago

“Lovely flowers but your website is too complicated for oldies”

Helpful Report

Posted 7 months ago

Hello Kevin, Thank you for your review. We are sorry to hear about the issues you faced while on our website, I will feed this back to the appropriate department. Warm regards, Rosie

Posted 7 months ago

“Always a great service and lovely flowers from Prestige flowers”

Helpful Report

Posted 7 months ago

Thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that you had another great experience with our service. Once again, thank you for choosing Prestige Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 7 months ago

“Efficient service”

Helpful Report

Posted 7 months ago

Dear Pat, Thank you so much for taking the time to give Prestige Flowers a 4-star rating! We greatly appreciate your feedback and support. Should you ever need any assistance or have any further feedback, please do not hesitate to reach out. We value your opinion and look forward to serving you again in the future. Warm regards, Katie

Posted 7 months ago

“I sent these to my friend when she got home from an operation. To say these were £25 I'm absolutely disgusted, it looks like 1 bunch of flowers at 2.99. They look awful and not worth the money spent. My friend is in shock”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise for the disappointment you experienced with the flowers that you sent to your friend after her operation. We are deeply sorry to hear that the flowers did not meet your expectations, especially considering their price. We understand how important it is for the flowers to reflect your care and thoughtfulness. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 7 months ago

“Absolutely lovely, very easy to use and helpful :)”

Helpful Report

Posted 7 months ago

Dear Lean, Thank you so much for your amazing 5-star rating of Prestige Flowers. We truly appreciate your kind words and support. We are thrilled to hear that your experience with us was absolutely lovely, very easy to use, and helpful. Your satisfaction is our top priority, and we are delighted to have met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Prestige Flowers and for taking the time to share your positive feedback. We look forward to serving you again in the future! Best regards, Katie

Posted 7 months ago

“The pathetic weeds arrived looking like you just took 'em orf somebody's grave at a cemetery a week ago. shabby flowers 💐. Looks like Postman Pat had them in his van for half the day. 😞 Mr Bean couldn't have done a worse job.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We genuinely appreciate customers like you who take the time to let us know about their experiences, as it helps us improve our services. We sincerely apologise for the disappointing condition in which the flowers arrived. We understand your frustration and can imagine how it must have been inexcusable for you. I have located your order and can see that this is still being looked into by our customer service team. Warmest regards, Prestige Flowers

Posted 7 months ago

“Order number 8115716. My best friend ordered a bouquet for my mum 70th birthday and when she opened up the box. 3/4 of the white flowers were brown and dead. I emailed via twitter straight away and informed this company. Fast forward to now and apparently a manager has decided there’s nothing they can do. Shocking service. My best friend was gutted so ended up buying from elsewhere to replace the dead ones and they’ve lasted 3 days now. Things go wrong, I/we accept that but it’s what a company does to rectify the situation that matters. Prestige offered another bouquet but my mum doesn’t want another bunch of dead flowers to deal with. A full refund has been requested but the company doesn’t seem to think that’s acceptable. Shocking flowers with even more shocking CS. Avoid like the plague.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We truly appreciate your honesty and we apologise for the disappointment caused by the condition of the bouquet received for your mum's 70th birthday. We are deeply sorry to hear about the quality of the white flowers in your order. We understand how important it is to receive a beautiful and vibrant bouquet, especially for such a special occasion. Please know that this is not the level of service we strive to provide. I have located this order and can see that this has since been resolved. Best wishes, Katie

Posted 7 months ago

“I ordered some flowers on behalf of myself and 5 friends to be sent to France 6 days later. When I checked the status of my order I saw it said cancelled! After a live chat I was told that I was emailed the previous day! I did NOT receive an email!! We wanted the flowers to be delivered specifically on 2/8/24 but now I have to wait 3-5 days for a refund. When I should have been advised when I placed the order that you don’t deliver to France!! I am so disappointed in this company that I will not use again!!”

Helpful Report

Posted 7 months ago

Dear Jackie, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and are sorry to hear about the issues you encountered. We sincerely apologise for the confusion and inconvenience caused by the cancellation of your order. We understand how frustrating it must have been to discover that your order was cancelled without receiving an email notification. This is certainly not the level of service we aim to provide. Once again, we apologise for any inconvenience caused. We hope that you will reconsider giving us another chance to serve you in the future. Best wishes, Katie

Posted 7 months ago

“Made an order on Sunday for delivery in Devon on Tuesday. I received a prompt confirmation. Then next day because ordering from France the order was flagged. I replied to the email with information to prove I don’t know what! Sent further emails no reply. Called and finally the flowers were delivered on Thursday in the meantime my aunt who was the recipient died on Wednesday. I will never use this company again. Have had no apologies or email except promos that keep on coming…”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We truly appreciate it when customers like yourself share their thoughts and concerns with us. We want to extend our sincere apologies for the issues you encountered with your order. We understand how important it is for deliveries to be made promptly and we deeply regret any inconvenience caused by the delayed delivery. Our customer service team should have responded promptly and addressed your concerns, and we apologise for falling short in this regard. Warm regards, Katie

Posted 7 months ago

“Abit disappointed with flowers, looked withered and when asked about it on their live chat they advised to remove the petals. I have ordered flowers from other companies and never had this issue. Even with the worse ones removed still does not resemble what was shown on website. Good note delivery was fast.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback about your experience with Prestige Flowers. We genuinely appreciate your honesty and for bringing this matter to our attention. We apologise for any disappointment caused by the condition of the flowers you received. It is certainly not the quality we strive to deliver to our customers. We understand your frustration. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Prestige Flowers Team

Posted 7 months ago

“Hello my flowers have just came.i ordered the August flowers for my sister as a,present from my mum @ Dad who have both passed over. As yellow and purple were they flavour colour. They was only one purple rose I went up to a med bouquet as well.I am very disappointed.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your experience with us regarding your recent order from Prestige Flowers. We truly appreciate your feedback and want to sincerely apologise for the disappointing experience you had. We apologise for not meeting your expectations with regard to the colour theme you specifically requested. We are truly sorry that there was only one purple rose in the bouquet. At Prestige Flowers, we strive to provide the highest quality and most stunning arrangements for our customers. Clearly, we have fallen short of our own standards in this case. We are committed to making it right for you and would love to discuss how we can improve your experience and make things better. Please forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 271,753 reviews