Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,351 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.5

Based on 270,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to Natasha at Prestige Flowers Customer Services for resolving a Germany delivery issue!”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. We're delighted to hear that Natasha at Prestige Flowers Customer Services was able to resolve your Germany delivery issue. We appreciate your kind words and will be sure to pass along your thanks to Natasha. If you need any further assistance, please don't hesitate to reach out. Kind regards, Tom.

Posted 4 months ago

“My Oder was to be delivered today and it was not what is going on?”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 4 months ago

“Terrible 😣 Delivered on 3rd day despite advertising next day. Very poor response from customer services when I asked where they were, saying they used a third party courier and it wasn’t their responsibility for delivery 😡 Flowers arrived in poor condition half dead! Really angry as they were for a special occasion and if they were clear about their delivery would have gone somewhere else. AVOID if you want flowers delivered in good condition on a special day!!”

Helpful Report

Posted 4 months ago

Hello Zoe, thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Kind regards, Tom.

Posted 4 months ago

“Poor website ordering, review on basket to check total costs before payment.”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 4 months ago

“The bouquet ordered looks nothing like the bouquet sent. Very disappointed. Was not worth the money spent 😢”

Helpful Report

Posted 4 months ago

Hello Jacqui, thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 4 months ago

“Fab service, beautiful flowers”

Helpful Report

Posted 4 months ago

Hello Tanith, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and feedback. We are thrilled to hear that you had a fabulous experience with Prestige Flowers and that you found our service to be exceptional. Warm regards, Tom.

Posted 4 months ago

“Fab and easy website to navigate.”

Helpful Report

Posted 4 months ago

Hello Molly, Thank you so much for taking the time to leave us a 5-star rating for Prestige Flowers. We greatly appreciate your support and feedback. We are thrilled to hear that you found our website fab and easy to navigate. We strive to provide a seamless and enjoyable shopping experience for our customers, so your kind words mean a lot to us. Best regards, Tom.

Posted 4 months ago

“I received a bunch of flowers for my birthday & they only lasted 3 days. Shocking for the amount. Best staying with asda they last for 10 + days”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 4 months ago

“I ordered these for my sister-in-law as she was finally home from hosp after having brain surgery, and I've never felt so embarrassed. They are nothing like what I ordered. If I'd bought the cheaper ones I might not be that bothered but for £35, I expected better”

Helpful Report

Posted 4 months ago

Hello Sam, thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I am very sorry you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 4 months ago

“One star is for delivery ,Flowers nearly dead roses brown i am a florist and i would never send anything like that out to my customers they were sent to me following a bereavement, despite complaining and sending photo nothing was done about complaint ,if you want fresh flowers DO NOT USE PRESTIGE FLOWERS”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards, Tom.

Posted 4 months ago

“Apparently N. Ireland and Scotland are considered by Prestige to be difficult to deliver to. My last two deliveries have been late and my current one still has not had delivery confirmed, even though I placed the order almost two weeks in advance. I don't consider it my job to understand their delivery process but it would appear that they do not consider it their job either, nor do they seem to care that our heart felt gifts arrive a day or two later than intended.”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Tom.

Posted 4 months ago

“Website difficult to navigate took a while to eventually get order right”

Helpful Report

Posted 4 months ago

Hello Linda, Thank you for your review. Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Kind regards, Tom.

Posted 4 months ago

“Excellent site, well laid out with clear instructions and everything you want”

Helpful Report

Posted 4 months ago

Hello Christine,Thank you so much for your five-star rating of Prestige Flowers! We truly appreciate your kind words and recognition. It's delightful to hear that you found our site excellent, well laid out, and with clear instructions - just as we intended it to be. We strive to provide everything our valued customers like you want, and we're thrilled to know that we have met your expectations. Kind regards, Tom.

Posted 4 months ago

“Wrong flowers delivered I ordered a medium orange bouquet and have been sent a small pink bouquet, certainly not worth the money very disappointed”

Helpful Report

Posted 4 months ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I can see you have been in contact with a member of our customer support team and this has now been resolved. Kind regards, Tom.

Posted 4 months ago

“My first time getting flowers for my best friend and the ordering to the payment process was very very seamless and well explanatory”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review! We're thrilled to hear that your first experience ordering flowers for your best friend was seamless and well-explained. Making the process easy and clear is something we strive for, and we're glad to know it worked well for you. We hope your friend enjoys the flowers, and we look forward to assisting you again in the future! Kind regards, Tom.

Posted 4 months ago

“Ordered a hamper and flowers to be delivered for a special birthday. Tried to phone customer services and the number doesn't exist. Do not order from here it is a scam!!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We are so sorry to hear you had issues trying to contact our customer support team. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Kind regards, Tom.

Posted 4 months ago

“I ordered flowers for a friend's birthday, but they weren't delivered on time. When I contacted customer service, they were incredibly rude and unhelpful. I won't be using their services again and don't recommend them.”

Helpful Report

Posted 4 months ago

Hello Maali, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 4 months ago

“Website is easy to use. I like the option to send seasonal flowers. Reasonably priced too.”

Helpful Report

Posted 4 months ago

Hello Lauren, Thank you for your feedback! We're delighted to hear that you found our website easy to use and appreciate the option to send seasonal flowers. We're also glad that you found our pricing reasonable. Your satisfaction is important to us, and we look forward to assisting you with more beautiful seasonal flower deliveries in the future! Kind regards, Tom.

Posted 4 months ago

“Website originally allowed me to choose and edit a card. Stated it was added to the order (Paris). Chose a delivery date and accepted T&C's. Then website refused to allow me to proceed to payment. After refreshing the website that option was no longer showing. A plain (unwanted) message had to be added. Very disappointing.”

Helpful Report

Posted 4 months ago

Hello Jennie, Thank you for sharing your experience, and we apologize for the inconvenience you encountered. We're sorry to hear about the issues with editing the card and the website's behavior during the checkout process. This is not the experience we want our customers to have, and we understand your disappointment. We appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can do to assist you or if you have further concerns, please feel free to reach out to our customer service team directly. We value your business and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Tom.

Posted 4 months ago

“Not happy with the order at all, have been sent a picture from the recipient and they look very mediocre. For the price I have paid they are no more than a £10 bunch of flowers from the supermarket. Very small and cheap looking. Wont be purchasing in future will use a small local florist.”

Helpful Report

Posted 4 months ago

Hello, thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 4 months ago

Prestige Flowers is rated 4.5 based on 270,351 reviews