Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,655 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Selected Prestige to deliver a birthday bouquet for my wife on Saturday 30th November. Flowers were not delivered on selected day, nor the next day! Despite contacting customer services the flowers eventually arrived at 7pm on Tuesday 3rd December! I was offered usual excuses of it’s the courier’s issue! Royal Mail by the way!! 2 stems had to be culled from the bouquet as they didn’t make it! We will maybe get 2/3 days of value from the remaining display. The box on arrival was evidence of it languishing in depots and being left rather than dealt with! Shoddy customer service and minimum offer of a refund of my delivery charge with no thought about the upset over a birthday surprise being ruined or quality of product with it being, at minimum, 3 days behind selected date!! Will I use prestige again?? NO! Do I wish 0 stars was an available rating? YES!”

Helpful Report

Posted 3 months ago

Hello David, Thank you for sharing your feedback. We regret the experience you’ve had with your recent order and sincerely apologise for the disappointment caused, particularly on such a special occasion. It’s truly disheartening to hear about the delay and the condition of the flowers upon arrival, as well as the upset caused by the missed delivery date. We fully understand how important it is for birthday surprises to arrive on time and in perfect condition. While the delay was due to issues with our courier service, we take full responsibility for ensuring a better experience for our customers. We are very sorry that our service fell short of your expectations on this occasion. Your feedback has been shared with our team to review how we can prevent such issues in the future. Warm regards, Katie

Posted 3 months ago

“Very poor service. Next day service failed as Scotland is a hard to reach area from England!!! My birthday surprise ruined because the food hamper didn't arrive on the day. They couldn't guarantee when it might arrive.I was refused a refund. Be very cautious using this company, read the T & C's in detail. I'll never use again, totally unreliable.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We sincerely apologise for any inconvenience caused. Due to the distance between the delivery address and our distribution centre, transit times can occasionally be longer, as noted on our website. I’ve checked the tracking for your order and can confirm that it is scheduled for delivery today. We truly regret any disappointment this delay may have caused. Warm regards, Rosie

Posted 3 months ago

“Bought flowers for my mum. Paid £25 plus an extra £8.99 for guaranteed next day delivery by 1pm. Flowers arrived 3 days late and starting to die! Shouldn't advertise and charge for a special guaranteed delivery if that delivery cannot be guaranteed. A waste of £34!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We're truly sorry to hear that your flowers did not arrive on time and that they started to die shortly after. We completely understand your frustration, especially after paying for guaranteed next-day delivery. We strive to meet our delivery promises, and it’s disappointing to learn we fell short this time. Your comments about our delivery guarantees are important, and we will take them into consideration as we improve our services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 3 months ago

“Really pleased with the service from Prestige Flowers, I use them for lots of occasions such as birthdays, Christmas etc and they are always the perfect gifts. The flowers are lovely and always delivered on time. Everyone I have bought them for has always been so happy to receive the flowers as a gift and the options to add on little gifts such as chocolates and tea and biscuits is a lovely personal touch. Really fair priced too considering how lovely they are! I’ll always use prestige flowers x”

Helpful Report

Posted 3 months ago

Hello Ellie, Thank you so much for your amazing review! We're thrilled to hear that you’ve been pleased with our service for so many occasions. It brings us joy to know that our flowers and little add-ons help make your gifts extra special. Your satisfaction and continued support truly mean the world to us! Best wishes, Katie

Posted 3 months ago

“Very Happy with the product. It’s the poor delivery. It was left by the front door in view from the street for over an hour. Also, if they only knocked louder, my 71 yo auntie would have heard it as she was home and be happily surprised. Anyway, disappointing that didn’t happen”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review and for bringing this to our attention. I'm glad to hear that you were happy with the product itself, but I'm genuinely sorry to learn about the delivery issues you experienced. It’s disappointing when our services don’t meet expectations, especially when it affects a special surprise. We appreciate your feedback regarding the delivery method and the effort made by our team. I will certainly share your comments with our delivery partners to ensure we improve in these areas. If there’s anything further we can assist you with, please feel free to reach out. Best regards, Rosie

Posted 3 months ago

“Terrible! I ordered flowers for a next day delivery. They didn't arrive! When I asked, I was told that the terms and conditions say it can take up to 3 days?!! How is that 24 hours????? Terms and conditions also hidden on another page. DO NOT USE!!!”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your concerns with us. We are truly sorry to hear about the issues you experienced with your order. It’s disappointing to learn that the flowers did not arrive as expected, and we understand how frustrating this must have been for you. We strive to provide clear information regarding delivery times, and we apologise if this was not communicated effectively. Your feedback about the visibility of terms and conditions is important, and we will be reviewing this to ensure it’s easier for our customers to access the information they need. We appreciate you bringing this to our attention, and we hope you'll consider giving us another chance in the future. Best wishes, Rosie

Posted 3 months ago

“The flowers looked beautiful when they arrived as a present to me but lasted only about 3 days despite caring for them. I liked them so much that I ordered a similar arrangement immediately for someone just out of hospital. I hope theirs lasted longer but I don't like to ask ! Very disappointing.”

Helpful Report

Posted 3 months ago

Hello Andrea, Thank you for sharing your experience with us. We sincerely apologise for the short lifespan of the flowers you received. It’s disappointing to hear that they didn't last as long as expected, especially since you enjoyed them enough to send a similar arrangement. We genuinely appreciate your feedback, and it’s important for us to know how our flowers perform after delivery. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“Always the online florist to go to. Reliable and good value. Christopher”

Helpful Report

Posted 3 months ago

Hello Christopher, Thank you so much for your fantastic review! We’re delighted to be your go-to online florist and to hear you find us reliable and good value. Your support means the world to us! Best wishes, Katie

Posted 3 months ago

“Devastated :’( Here are some images of an expensive bouquet from Prestige Flowers against a cheap Lidl £4.99 bouquet which was purchased on the day before the Prestige Flowers bouquet was even sent. The Lidl bouquet is markedly healthier, fresher, and of superior quality compared to the bouquet I received late last evening. I find it concerning that a company like Prestige Flowers, which charges £35 for a bouquet of flowers of this poor standard, is in appallingly worse condition than a budget supermarket brand like Lidl. I believe that any reputable organisation would be mortified by this and strive to adhere to better morals and services. Why is a Lidl bouquet that is older than an allegedly fresh, costly bouquet so much healthier? I urged Prestige Flowers to start an investigation into this matter, since it is a significant cause for concern. This was not only delivered late, but the bouquet had obviously been left in transit for several days, during which it would have obviously diminished. Hence why I have received what I have. Buyers beware that Prestige Flowers only offered a partial refund for this, and naturally it is only fair to expose this to any potential customers so to prevent people being taken victim by this unscrupulous company. The manager “Aaron” has a phone but is unable to take calls for reasons yet to be disclosed. The company first tried to offer a measly £5 credit as compensation, despite having been shown photos comparing them to a cheap £4.99 bouquet from Lidl. False advertising such as this is almost as bad as stealing, but I suppose customers should expect no less than disreputable company. I will be pursuing appropriate avenues to prevent others falling victim to this company and exposing their unscrupulous practices as a business. Below are photos comparing the bouquet from Prestige Flowers to a £4.99 bouquet from Lidl.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We are truly sorry to hear about your experience and deeply regret the disappointment caused by the bouquet you received. Your feedback is extremely valuable to us, and we sincerely apologise for both the condition of the flowers and the delay in their delivery. We strive to provide fresh, high-quality flowers, and it’s clear from your description and photos that we fell short of this standard on this occasion. This is not reflective of the service we aim to deliver, and we fully understand how upsetting this has been, especially considering the comparison you’ve shared. We are currently investigating this matter to understand what went wrong and ensure it doesn’t happen again. Regarding the compensation offered, we apologize if it felt insufficient. I can see that an extended partial refund was processed. Warm regards, Rosie

Posted 3 months ago

“Delivery was 2 days late and flowers already wilting. Contacted customer services to be met by a very cold response and no offer of a refund. Won’t be using again and advise anyone reading this to look elsewhere.”

Helpful Report

Posted 3 months ago

Hello Bruce, Thank you for your review. We're genuinely sorry to hear that your flowers arrived late and in less-than-perfect condition. Your experience is not reflective of the quality we aim to provide, and we understand how disappointing this must be. It's unfortunate that our customer service did not meet your expectations during your follow-up. We always strive to be supportive and helpful, and we regret that you felt your concerns were not addressed. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into the quality issues further. Best wishes, Rosie

Posted 3 months ago

“Fab flowers”

Helpful Report

Posted 3 months ago

Hello, Thank you for your lovely review! We're delighted to hear that you loved the flowers. Your satisfaction is our top priority, and we appreciate your kind words! Best wishes, Katie

Posted 3 months ago

“Agee flowers were dead and most floppy,used a ribbon to hold them together”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We are truly sorry to hear about the condition of the flowers you received. It's disheartening to learn that they did not meet your expectations, and we completely understand your disappointment. While we strive for the highest quality, sometimes issues can arise, and we sincerely regret that this happened in your case. Our team has reached out via email to look into this further for you. Best wishes, Rosie

Posted 3 months ago

“I will sadly never order from you again. I purchased some flowers for a friend who had lost her Dad but they have died within a week of delivery. I raised the issue with the customer service team to be told that this type of issue needs to be reported within 3 days but offered me a credit note for my next order ! Very poor when you pay £50+ next time i will collect from my local supermarket.”

Helpful Report

Posted 3 months ago

Hello Carol, Thank you for your review. We’re deeply sorry to hear about your experience and understand how disappointing this must have been, especially given the sentiment behind your order. Please accept our heartfelt apologies for any distress caused. While our policy does require quality concerns to be reported within three days, we appreciate that this may not always be practical, and we regret that this left you feeling unsupported. I can see that the images were sent over a week after delivery. I can see that our team did request a time stamp for when the photos were taken. Warm regards, Tom

Posted 3 months ago

“lovely flowers. brilliant website. always deliver on time will recommend”

Helpful Report

Posted 3 months ago

Hello Therese, Thank you so much for your wonderful review! We're thrilled to hear you loved the flowers and found our website brilliant. Timely delivery is very important to us, and we appreciate your recommendation! Best wishes, Katie

Posted 3 months ago

“Numerous times I contacted Prestige due to their mix up with a delivery address. Finally got that sorted . Then the flowers were not delivered on the selected date for a family members birthday. Still waiting. Not helped at all by Royal Mail. Really poor service from both parties. Too many mistakes and let downs from Prestige make it impossible to purchase from them again. Looking at the majority of reviews recently it seems I'll not be the only one. Do not recommend.”

Helpful Report

Posted 3 months ago

Hello Nikki, Thank you for sharing your feedback. We sincerely apologise for the issues you encountered with your flower delivery and understand how disappointing this must be, especially for a special occasion. We strive to ensure all deliveries are handled smoothly, and it’s clear that we fell short in your case. We truly regret any lack of support you experienced while trying to resolve these matters. Please know that we take your concerns seriously, and we will be reviewing our processes to prevent similar issues in the future. Best regards, Katie

Posted 3 months ago

“Would advise caution if considering this website. My mother ordered 2 expensive hampers last year as gifts, totalling over £600. One was delivered to wrong address - I’ve been told no refund will be issued. 2nd delivered the wrong hamper worth only £129.99, rather than the one ordered (over £300). The woman at the customer complaints department was remarkably rude and unhelpful. She claimed that a cheaper hamper was substituted due to the requested hamper being no longer in stock. At no time was my mother informed of this substitute or offered a refund. It was only after lengthy emails, requiring photographic proof of the substituted cheaper item was a partial refund paid. The missing hamper was never refunded. Beware!”

Helpful Report

Posted 3 months ago

Hello Mrs G Powell, Thank you for your review. We are very sorry to hear about your mother’s experience and deeply regret any frustration or disappointment caused. This is certainly not the level of service we aim to provide, and we sincerely apologise for the issues with the orders and how they were handled. Substitutions are only made when absolutely necessary, and our policy is to notify customers in such cases. If this communication did not happen, we truly apologise, as it is not our standard practice. We can see from the tracking that the second hamper was also received and signed for as advised last year. Warm regards, Rosie

Posted 3 months ago

“I wish I would have listened to the reviews. Paid for next day flowers (which were under the next day flowers tab) and premium delivery to be delivered the NEXT DAY and they were not delivered the next day. Can't get through to anyone either to help. Why offer 'next day' flowers and delivery if they are not going to be delivered the next day? False advertising.”

Helpful Report

Posted 3 months ago

Hello Lauren, Thank you for your review. We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. Delivering on time is extremely important to us, especially for such meaningful orders, and we sincerely apologise for falling short on this occasion. I have checked the tracking and can see that this was delivered on the 2nd. I do apologise again. Best wishes, Katie

Posted 3 months ago

“I paid over £50 for a bouquet of flowers for a special occasion. The pictures on the website looked really pretty but what we got were limp, dying, and very few flowers that looked nothing like the pictures. Very very disappointing and not at all value for money. A real shame”

Helpful Report

Posted 3 months ago

Hello, I’m truly sorry to hear about your experience with the bouquet. It's disappointing when expectations based on what we see don’t match reality, especially for a special occasion. We take your feedback seriously and are committed to providing quality flowers that reflect our website images. From the photo provided, I can confirm that the correct size has been delivered. The image displayed on our website features a medium-sized bouquet, as noted in the description. Since a standard size was purchased, this bouquet contains fewer stems compared to the medium size. Kind regards, Katie

Posted 3 months ago

“Slightly disappointed, order large flowers and if what I received is considered large for then I will be exploring elsewhere moving forward.”

Helpful Report

Posted 3 months ago

Hello Tonia, Thank you for taking the time to share your thoughts. I’m truly sorry to hear that the flowers didn’t meet your expectations, especially when you had ordered a larger size. We appreciate your feedback and want to ensure we understand your concerns properly. We strive to provide quality products and would love the opportunity to make this right for you. I have contacted you directly via email. Kind regards, Ellie

Posted 3 months ago

“I have used prestige flowers on several occasions to send flowers to my daughter on her birthday,they have always been a beautiful display and fresh blooms,have always arrived on time ,I will definitely continue to use in the future”

Helpful Report

Posted 3 months ago

Hello Tracey, Thank you so much for your wonderful review! We're thrilled to hear that you've consistently enjoyed our flowers for your daughter's birthdays. We take pride in providing beautiful displays and timely delivery, so your feedback truly brightens our day. We look forward to continuing to serve you in the future! Best wishes, Katie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 271,655 reviews