Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,952 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 270,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 18th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you. Flowers arrived on time, happy with your service.”

Helpful Report

Posted 3 months ago

Dear David, thank you so much for taking the time to rate Prestige Flowers with 5 stars! We truly appreciate your positive feedback and are delighted to hear that you were happy with our service.

Posted 3 months ago

“I ordered a bouquet of rose and lily for my mother's birthday and was absolutely disgusted with the size of the bouquet for what i had spent on them. They cost me £30 and the bunch she recieved from my sister bought from tesco were absolutely stunning in comparison to the bunch I had ordered that looked like they would be worth £5 from tesco. I only wish I had read the reviews on here before even touching this company. They are of no help whatsoever ever with there automated emails back and forth. They don't care about customer satisfaction at all.very very poor show!!! Don't waste your money ! I can't ever upload a picture of them as the Web page won't allow. What a surprise !”

Helpful Report

Posted 3 months ago

Hello Donna, Thank you for your feedback, and I’m truly sorry to hear that you were disappointed with the bouquet you ordered for your mother’s birthday. We understand how important it is for such gifts to meet expectations, and it’s disheartening to hear that the flowers did not reflect the quality you anticipated. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Prestige Flowers

Posted 3 months ago

“Flowers were not delivered on time - and they were meant to be a birthday gift for our daughter”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who share their concerns with us, as it helps us improve our services. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 3 months ago

“Do not use!! Please do not use this service as they will never deliver it. It was delayed and not only did they not try to actually send it again, they refused to refund it. The customer service is pathetic and will waste your time, they even tried to square with me on the refund. Do not go through this hassle of experience! Just do not go for them.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your negative experience with our service. We understand how frustrating this must have been, especially with the delayed delivery and the refund issue. This is not the level of service we aim to provide, and we apologise for any inconvenience caused. warm regards, Rosie

Posted 3 months ago

“DO not use This company uses Royal mail to deliver and they are as helpful as a chocolate teapot. Flowers are still not there and royal mail have said they are proof of delivery is a pic of boxes in warehouse. Rubbish”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We are very sorry for the delivery issues that have occurred on this occasion. I have located your order and can see that the incorrect address was provided. This has resulted in the order being returned to us. Warm regards, Rosie

Posted 3 months ago

“2024104]: order 8208746... I wanted flowers to be delivered on my Mums Birthday, was told by customers service that for remote places like Scotland I should have allowed for an extra day to deliver. Not sure what the order will look like once delivered. |I should have read the reviews, first and last order I will place with Prestige Flowers. STAY CLEAR is clearly the message.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. However, I can see that your order has been delivered as requested today. Best wishes, Rosie

Posted 3 months ago

“Very easy and straightforward to order. Good selection and quality.”

Helpful Report

Posted 3 months ago

Dear Thomas, thank you so much for your wonderful 5-star rating of Prestige Flowers! We truly appreciate your feedback and are thrilled to hear that your experience with us was nothing short of excellent.

Posted 3 months ago

“Completely difrent and they dont give free chocolate like was described even dobt was my anniversary message .I am really disappointed as Price is was high for that flowers .”

Helpful Report

Posted 3 months ago

Hello Karolina, thank you so much for taking the time to provide feedback on your experience with Prestige Flowers. We truly appreciate hearing from our valued customers like yourself. We sincerely apologise for the issues you mentioned in your review. We understand how important it is to deliver the correct message and free chocolates as described. Please accept our sincerest apologies for any disappointment this may have caused. I will feed this back to the relevant departments. Warm regards, Rosie

Posted 3 months ago

“Please read all the negative reviews before purchasing flowers from Prestige Flowers, I wish I had. I ordered the £50 “National Gallery” Monet bouquet along with chocolates so over £60 in total, yet the flowers my mum received for her birthday were so bad they were outclassed in every way possible by an £8 basic bunch my brother bought her from Tescos and while my flowers had entirely wilted within 3 days and had all turned brown and died within 5 the Tesco bunch are still entirely fresh and beautiful 2 weeks later. I contacted customer services within 5 days and sent photos with time stamps only to be met with unhelpful and uncaring customer service firstly telling me nothing could be done as it was over 3 days!! Then offering me a £10 credit note and after many more emails exchanged an offer of a replacement bouquet. Obviously I do not want a replacement bouquet the flowers arrived fresh but were the sorriest looking £50 bouquet I’ve ever seen and my infant son could have put a better arrangement together from the garden, they weren’t even arranged just clumped together by an uncaring and definitely not a florists hand, so neither myself nor my mum wants another bunch that will only die within 3 days but thus far have not been offered a refund even though their 100% satisfaction guarantee states that a refund or replacement is entirely at their discretion meaning that customer service agent could choose to refund it if she seen fit to. Delivery was amazing, arrived next day delivery as arranged but please, if you care about the person you're sending flowers to, go with another florist as Prestige Flowers clearly don’t care about their flowers, customers nor their recipients. I’m contacting trading standards”

Helpful Report

Posted 3 months ago

Hello Sharon, Thank you for sharing your experience, and we sincerely apologise for the disappointment you encountered with your order. We strive to provide high-quality products, and it’s clear we fell short in this instance. We are truly sorry to hear that the “National Gallery” Monet bouquet did not meet your expectations and that the flowers wilted so quickly. This is not the quality we aim to deliver, and we understand how disheartening it must be, especially for a special occasion like your mother’s birthday. We appreciate your feedback about our customer service. It’s concerning to hear that your concerns were not addressed to your satisfaction. Our team is trained to assist with any issues, and we apologise for any frustration you experienced during your communications with us. I have located your order and can see that this has since been resolved. Warm regards, Rosie

Posted 3 months ago

“I have just received what was supposed to be the LARGE bouquet of roses and Lillie’s for a friend who is retiring today for which I paid over £40 and I am looking at a bunch of flowers that could have come from a supermarket! They are already wilting and the leaves have holes in them! I cannot say how dissatisfied I am and embarrassed that I have to give them to my colleague. I also tried to send photo evidence of them but the system won’t let me 🤷‍♀️”

Helpful Report

Posted 3 months ago

Hello Pauline, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and bringing the issue to our attention. We apologise for the disappointment and inconvenience caused by the condition of the flowers you received. It is certainly not the level of quality we strive to deliver to our customers. Please could you send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“I am so disappointed....I ordered the large bunch and got a total of 7 flowers....almost £50....terrible...never again will I use this company”

Helpful Report

Posted 3 months ago

Hello Nicholas, thank you for taking the time to share your experience with us. We truly appreciate your feedback and value your honest opinion. We sincerely apologise for the disappointing situation you encountered. We understand your frustration and assure you that this is not the level of service we strive to provide. We would like to make things right and ask for your assistance in improving our service. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“Not delivered on date requested and paid for”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We greatly appreciate your valuable input and the opportunity to address any issues that may have occurred. We sincerely apologise for the inconvenience caused by the flowers not being delivered on the date you requested and paid for. This is certainly not the level of service we strive to provide, and we deeply regret any disappointment it may have caused. I will feed this back to our Dispatch Manager. Warm regards, Rosie

Posted 3 months ago

“Unfortunately the delivered roses in the bouquet only lasted 4 days. Flowers were a birthday gift for my 88 year old mum. This isn’t acceptable, especially as my 90 year old dad bought her a bouquet from another company and they’re still looking fresh.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that the roses in your mum’s birthday bouquet didn’t last as long as expected. We understand how disappointing this must have been, especially for such a special occasion. We take flower quality very seriously and would like to investigate this further. Please reach out to our customer service team with your order details so we can look into the matter and offer a suitable resolution. Best wishes, Rosie

Posted 3 months ago

“Paid £6 for next day delivery, still haven’t turned up, my partner and I expecting a baby and I wanted a nice gesture to say how much she is appreciated whilst she’s off work and they don’t even turn up!”

Helpful Report

Posted 3 months ago

Hello Cyran, Thank you for sharing your feedback, and I’m truly sorry to hear about the delay with your order, especially during such a special time. We understand how important this gesture was for you and your partner, and we deeply regret that the flowers didn’t arrive as planned. I can see that you have spoken with our team and they have arranged for this to be sent tomorrow. Warm regards, Katie

Posted 3 months ago

“ordered flowers for my granddaughters 18th birthday have spent the afternoon trying to get through gave them order number etc in chat room said they couldnt understand ithink i was talking to a robot they said they would get contact but trying their telephone number etc have had no satisfaction would not recommend this company to anyone be careful everyone!!!!”

Helpful Report

Posted 3 months ago

Hello Margaret, Thank you for your review. I’m very sorry to hear about the difficulties you’ve experienced with your recent order and customer service interaction. We understand how important your granddaughter’s 18th birthday is, and we sincerely apologise for the frustration and inconvenience this has caused. I have located your order and can see that our team have since responded to your email. Warm regards, Katie

Posted 3 months ago

“I ordered the pink Lillie's and roses on Friday afternoon for delivery on Sat. Never used this company before and was slightly cautious after reading some of the reviews, however I had an email the Friday evening saying flowers would be delivered by Royal mail the following morning, with an expected 2 hrs slot. The flowers arrived well within that time frame and the recipient was extremely happy with them. I was slightly worried when I saw the photo as could only see cream roses and green foliage, however as I looked closer the pink lillies were all still in bud, so although it didn't look like the pic on the website, they will hopefully last longer once bloomed. All in all I'm very happy with my purchase and would use this company again.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful 5-star review of Prestige Flowers! We are thrilled to hear that you had a great experience with us. We understand your initial caution based on the reviews you read, but we are glad that we were able to exceed your expectations. We always strive to ensure timely deliveries, and we are delighted to hear that your flowers arrived well within the expected time frame. We are also pleased to know that the recipient was extremely happy with them. Regarding the appearance of the flowers, we apologise for any confusion caused. Sometimes, flowers may still be in bud form to ensure they last longer once bloomed. We appreciate your understanding and are pleased to know that you are satisfied with your purchase. Thank you for choosing Prestige Flowers, and we look forward to serving you again in the future.

Posted 3 months ago

“Terrible - do not use! Booked a delivery of a bouquet with an additional £10 delivery charge for a delivery for a birthday overseas. They didn’t deliver on the day. They then tried to deliver the next day and no one was at home and instead of leaving them (they live out in the countryside) I get an email saying they can’t deliver and further info will be sent where to collect. It wasn’t until another 24 hours later I get an email that it needed to be collected at a shop in the nearby village (a drive away). I contacted prestige three times during this time to get updates and they couldn’t give me any information and all they said was that delivery’s are not guaranteed and can come up to three days after the date. What is the point in selecting a date then?! One of the agents also had the audacity to say that was our fault no one was in to collect. I explained that it wasn’t delivered the day that it was meant to be - and people have lives rather than sitting in all day waiting for a delivery that may or may not come and with no indication on timings at all. When the flowers were picked up they are completely different to what I ordered - pink not purple and full of cheap looking flowers, no thistle, flowers buds falling off and dead leaves. Definitely not worth what I paid for them. I also saw they were sent from another country. Having sent images through the customer services has offered a £15 credit - what a joke! Have tried for more and they just say to go through my credit company and they will dispute it anyway, they’re obviously used to having complaints! What terrible customer service..”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We sincerely apologise for the disappointing experience you've had with your recent order. This is far from the standard of service we strive to deliver, and we deeply regret the inconvenience caused by the delayed delivery and the condition of the bouquet. Regarding the delivery, we understand how frustrating it must have been to not receive the flowers on the selected date, especially for a special occasion. While our deliveries can sometimes be delayed due to circumstances beyond our control, we fully acknowledge that clearer communication and more precise updates would have helped to avoid further confusion. The condition and quality of the flowers you received are also disappointing to hear about. We strive to ensure our products meet the highest standards. We are grateful you brought this to our attention, and we are investigating the matter further to prevent this from happening again. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“Have used 3 times to send flowers to my partner. Arries as stated and well packaged and she loves them. They stay fresh for a long time and are great value for money, I won't be using anymore else.”

Helpful Report

Posted 3 months ago

Thank you so much for your fabulous 5-star rating and for choosing Prestige Flowers to send beautiful blooms to your partner! We're thrilled to hear that our flowers consistently arrive on time, well-packaged, and that your partner loves them. It's fantastic to know that they stay fresh for a long time, and our great value for money is just the cherry on top. We truly appreciate your loyalty and promise to continue exceeding your expectations. Thank you again for your kind words, and we look forward to serving you on your future floral journeys!

Posted 3 months ago

“Very bad quality flowers. They were for my 20th anniversary and pictures showed a full bunch of flowers, I even paid £5 additional for more flower. But when I received the bunch was so weak that I could literally count the number of flowers there. There flowers were so small and weak, and some were not even open yet. I was so disappointed and my wife was not impressed at all. This almost spoiled my important anniversary. I attached the advertisement picture and photo of my flowers. You could see how appalling it was.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We truly appreciate customers like you who help us improve our services and ensure a better shopping experience for everyone. We apologise for the disappointment you faced with the quality of your flowers, especially on such an important occasion as your 20th anniversary. We completely understand how crucial it is to have a beautiful bouquet that matches the expectations set by our advertisement. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“Great value for money and an easy website to use!”

Helpful Report

Posted 3 months ago

Dear Patricia, thank you so much for your fantastic 5-star rating of Prestige Flowers. We greatly appreciate your positive feedback and are thrilled to hear that you found our website easy to use. We take pride in providing great value for money and ensuring a seamless shopping experience for our valued customers like you. Once again, thank you for choosing Prestige Flowers. We look forward to serving you in the future!

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 270,952 reviews