Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,671 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a large bouquet of flowers And I just don’t think they looked like the photo in terms of stems. Looked like a small bunch. Lovely flowers. But just disappointed with size.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your thoughts. I'm really sorry that the bouquet did not reflect the size you were expecting. We strive to create stunning arrangements that match our photographs, and it's disappointing to hear we missed the mark for you. Your feedback is incredibly valuable as it helps us improve our service. If you’d like to discuss your experience further or if there’s anything we can do to assist you, please feel free to reach out to us at enquiries@prestigeflowers.co.uk. Just include your order number and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 2 months ago

“My daughter ordered me some flowers as a surprise birthday gift. There was one scraggy piece of foliage, 4 roses, some decapitated carnations. Not very much for £40.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I'm really sorry to hear that the flowers you received did not meet your expectations and appeared less than perfect. We strive to ensure that our arrangements are beautiful and worthy of special occasions, and it’s disappointing to hear that we fell short this time. Your comments are valuable to us, and we'll certainly use them to enhance our service. If you would like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk, and we’ll do our best to assist you. Please include your order number and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 2 months ago

“Brilliant website so easy to use and navigate. No hidden charges and excellent special offers and discounts. Superb delivery and tracking.”

Helpful Report

Posted 2 months ago

Hello Trevor, Thank you for your amazing review! We’re thrilled to hear that you found our website easy to use and appreciate our transparency. It’s great to know that our delivery and tracking met your expectations. Your satisfaction is important to us, and we look forward to serving you again soon! Best wishes, Katie

Posted 2 months ago

“Always pleased when I orderer flowers from Prestige flowers never been disappointed thank you”

Helpful Report

Posted 2 months ago

Hello Mavis, Thank you for your wonderful review! We’re so pleased to hear that you consistently enjoy your orders with us. Your satisfaction means the world to us, and we can’t wait to help you celebrate with more beautiful flowers in the future! Best wishes, Katie

Posted 2 months ago

“Orders on time, flowers always sent to my mum who tells me there are lots of blooms, beautifully wrapped and delivered, last a long time in her house. The chocolates were divine. This is the reason I keep using prestige.”

Helpful Report

Posted 2 months ago

Hello Joanne, Thank you for your fantastic review! We're so glad to hear that your mum is enjoying her flowers and that our chocolates hit the mark. It means a lot to us to know that we can consistently deliver beauty and joy to you and your loved ones. We're honoured to be your go-to choice! Best wishes, Katie

Posted 2 months ago

“Disappointing considering the price. More tulips than anything else. Should have read the reviews.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m sorry to hear that the arrangement did not meet your expectations. We aim to provide a balanced selection of flowers in our bouquets, and it’s disappointing to hear that you felt there were too many tulips. We appreciate your input and will use it to improve our offerings. If there's anything we can do to address your concerns, please reach out to enquiries@prestigeflowers.co.uk. Please include your order number and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 2 months ago

“Flowers arrived all dead, horrible present to receive, do not use!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I am truly sorry to hear about your disappointing experience with the flowers you received. This is absolutely not the standard we aim to provide, and I understand how upsetting it must have been to receive flowers in such poor condition. Please know that we take this matter very seriously, and we would like the opportunity to make things right. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 2 months ago

“Flowers ordered for next day delivery for a birthday. Not delivered. Will see if they turn up tomorrow. Not impressed.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m sincerely sorry to hear that your flowers were not delivered as expected. We completely understand how important it is for your gift to arrive on time, especially for such a special occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that your order was delivered this morning. Warm regards, Tom

Posted 2 months ago

“Absolutely awful! So disappointed as have ordered flowers through M & S before but not sure I will do so again. I ordered a Christmas Bouquet for my Aunt but what I ordered and what she received were poles apart. The only good thing is they arrived on time and she lives so far away, she couldn't see the look of horror on my face when she sent me a photo.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear that you felt the bouquet your Aunt received did not match your expectations. We strive to create beautiful arrangements, and it’s disheartening to know that we fell short. We do appreciate your feedback, as it helps us improve our service. Warm regards, Katie

Posted 2 months ago

“I was told that lady l sent my flowers and tea hamper was very happy with it and said the flowers are beautiful yellow orange in colour that's is what l pick ,it was day late but it is Christmas thank you from bev dore”

Helpful Report

Posted 2 months ago

Hello Bev, Thank you for your lovely review! We're delighted to hear that the recipient was so happy with the beautiful yellow and orange flowers. We appreciate your understanding regarding the delivery timing during the busy Christmas season. Your support means a lot to us, and we look forward to helping you with future orders! Best wishes, Katie

Posted 2 months ago

“Disgusted!! Flowers for a terminally sick relative’s birthday today and delivered at 7:45 pm Yes pm !”

Helpful Report

Posted 2 months ago

Hello Iris, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointing experience. I completely understand how important it was for the flowers to arrive on time, especially for such a special occasion. Unfortunately, we are unable to guarantee specific delivery times, as delivery windows are arranged by Royal Mail. However, I completely understand your frustration, and I sincerely apologise for the inconvenience this caused. Warm regards, Katie

Posted 2 months ago

“Wish I had read reviews flowers are 2 days late no sign of them tried phoning no answer messaged on messenger to be told they could be an extra day as I'm in Scotland no offer to chase up courier total waste of money I dread to think how the flowers will look after 3 days in transit don't waste your money on this company as they're not will to help in anyway now I've had to order flowers from another company with no compensation from prestige flowers you should do the right thing and refund me my money”

Helpful Report

Posted 2 months ago

Hello Lorraine, Thank you for your review. I’m truly sorry to hear about the delays and frustration you’ve experienced. We understand how important it is for your flowers to arrive on time and in perfect condition, and we deeply regret that we didn’t meet your expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. We can see that the flowers have now been delivered. If there are any issues with them, please feel free to send us images of the bouquet, and we will be happy to look into this for you. Best wishes, Rosie

Posted 2 months ago

“Very disappointed. I ordered flowers for my wife’s birthday and the arrived a day late and looking worse for wear. I tried calling several times and no one answered, so tried an email. Still waiting for a reply. Prestige if you read this please answer me so you can redeem yourself.”

Helpful Report

Posted 2 months ago

Hello Guy, Thank you for your review. I am very sorry to hear that the order arrived late and I do apologise for any disappointment caused by the flowers. I have located your order and can see that our customer service team responded to your email on the 18th regarding the delivery. Could you kindly check your inbox and junk folder? If you haven't received the response, please reach out to us at enquiries@prestigeflowers.co.uk with your order number and "REVIEW" in the subject line. Best wishes, Ellie

Posted 2 months ago

“Medium sized bunch of flowers a lot smaller than in the photo online. Very disappointed especially for the price. Will not be using Prestige again and suggest no-one else does either.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that you were disappointed with the size of your flower arrangement. Your concerns are important to us, and we are actively working on improving our customer experience. Please send us a birds-eye image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so that we can look into this for you. Best regards, Rosie

Posted 2 months ago

“Bouquet no resemblance to what I ordered, zero customer service help, an expensive error of judgement using them….no stars, no foliage an embarrassing sub standard bouquet”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointing experience. This is not the standard we strive to deliver, and I understand how frustrating this must have been for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Easy to order and flowers are very good”

Helpful Report

Posted 2 months ago

Hello Madeleine, Thank you for your lovely review! We're delighted to hear that you found our ordering process easy and that you were pleased with the quality of our flowers. Your feedback truly brightens our day, and we can’t wait to assist you again in the future! Best wishes, Katie

Posted 2 months ago

“Awful. Not delivered by the florist but by parcel delivery service. Should have been delivered Tuesday 17th and were left in a box behind a wheelie bin on Thursday 19th. Not likely to be alive. Not the cheapest either. Buyer beware.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience with us. We are very sorry to hear about the delivery issues you encountered. We understand that having your flowers left in an inappropriate location is not acceptable, and we appreciate your feedback on this matter. If there are any issues with the flowers, please let us know and we can look into this further for you. Best regards, Katie

Posted 2 months ago

“Really good can get all the added extras if you want but can also get just the flowers, great selection”

Helpful Report

Posted 2 months ago

Hello Tom, Thank you for your amazing review! We’re delighted to hear that you appreciate our wide selection and the option to add those special extras. It’s great to know that you find exactly what you need with us! We look forward to delighting you again soon. Best wishes, Katie

Posted 2 months ago

“I made a mistake with the address and they didn’t help me to correct it. I was told it’s been already issued. But I couldn’t reach them earlier because they made me wait in the hold for a long time. I would never recommend this place.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience, and we’re truly sorry to hear about the issues you faced with your order. We understand how frustrating it can be when you make an error with an address and feel unsupported in correcting it. Your time is valuable, and we sincerely apologise for the long hold times you encountered while trying to reach us. We do have a team over on our Live Chat facility and via email. However, this is not the experience we aim to provide our customers, and your feedback will help us address these challenges within our service. Best regards, Katie

Posted 2 months ago

“Flowers were supposed to be delivered yesterday. They weren't. Nor is there any indication when they will be delivered. I've spent 2 hours on hold with them and no answer. Really not happy”

Helpful Report

Posted 2 months ago

Hello Richard, Thank you for taking the time to share your concerns with us. We are truly sorry to hear that your flowers were not delivered as scheduled, and we deeply regret the difficulty you encountered in reaching our customer service team. We understand how frustrating this experience must have been, especially when you were looking forward to receiving your order on time. I’m glad to see that you’ve since been in contact with our team and that your order is now scheduled to be delivered today. We are committed to providing a seamless experience, and your feedback is invaluable in helping us identify areas for improvement. If you encounter any further issues or if there’s anything else we can assist with, please don’t hesitate to reach out. Best regards, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 271,671 reviews