Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 270,944 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 270,944 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 18th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AS OTHERS HAVE SAID DO NOT USE !!! Spent £55 on flowers that on their website looked lovely ( paid extra for large ) what was delivered I could have got for £10 at the petrol garage when I emailed to complain they had zero interest in offering an resolution other than let them bloom in 3 days ….. they’re a gift for tomorrow and won’t be given as they’re embarrassing. Awful flowers , even worse customer service !!”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for taking the time to provide us with your feedback regarding your recent purchase from Prestige Flowers. We appreciate your honesty and value your opinion. We sincerely apologise for the disappointment you experienced with the flowers that were delivered to you. We understand that you had high expectations based on the images on our website and the price you paid. It is disheartening to hear that the flowers did not meet your expectations and that our customer service did not address your concerns appropriately. As advised by our team, we have checked the images against the size guide and you have received the correct number of stems in the bouquet. Once again we are very sorry for the disappointment caused. Warm regards, Rosie

Posted 3 months ago

“Do not ever use If you are not happy with the flowers they will argue every point you make and basically call you a liar Would never use again diabolical customer service”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your negative experience. We never intend for any customer to feel unheard or disrespected, and I apologise if you felt that way during your interaction with our team. We are committed to providing excellent customer service and addressing all concerns fairly. I will share your feedback with the relevant team to help us improve our service and support moving forward. Warm regards, Rosie

Posted 3 months ago

“Ordered 4 days before specified delivery date for someone’s birthday and received Royal Mail tracking info saying they wouldn’t be delivered until a day later. Paid £65 for an arrangement that will have been without water for 2 days by the time they arrive, plus £5.99 for Royal Mail 24-hr tracked. Contacted customer services who proceeded to share the small print from their website, abdicating all responsibility for deliveries to ‘hard to reach places’. Reader, I live in a commuter town 13 miles south of Glasgow. Won’t use again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback about your recent experience with Prestige Flowers. We sincerely appreciate your honesty and apologise for any inconvenience caused. We completely understand your frustration regarding the delayed delivery and the lack of water for the arrangement. This is not the level of service we strive to provide to our customers. We are sorry for any disappointment this may have caused you. We have taken note of your concerns about our customer service response. It is not our intention to simply refer to the small print but to find solutions for our customers. We apologise if our response fell short in addressing your particular situation. I can see that this has been passed to our management team. Warm regards, Rosie

Posted 3 months ago

“I wanted to send flowers for a birthday surprise, when they arrived the roses were already dying. My sister-in-law contacted Prestige direct as she wanted to save me from the embarassment of the poor selection of flowers. Certainly Prestige sent another bouquet but again the roses were past their best and drooping, not able to open. I would like to ask for a refund as two bouquets failed to live up to your publicity claims and photos.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback regarding your experience with Prestige Flowers. We sincerely apologise for the disappointment you and your sister-in-law experienced with the quality of the roses in both bouquets. Please accept our apologies for any embarrassment caused. I have located your order and can see that a fresh bouquet has been arranged for delivery tomorrow. Warm regards, Katie

Posted 3 months ago

“I found the website firn for choosing what to send, but fromthere on it was not clear how to get orderto the basket. Then get confronted with rabgr of additions plus deliver chareg. The checkout system was weird and confusing.”

Helpful Report

Posted 3 months ago

Hello Margaret, Thank you for your feedback. We're glad to hear that you found the website helpful when choosing your flowers, but we're sorry to learn that the ordering and checkout process was confusing. We appreciate your comments about the additional options and delivery charges, and we will review how these are presented to ensure they are clearer in the future. Improving the ease of our checkout process is a priority, and your input will help us make necessary adjustments. Thank you for bringing this to our attention. Warm regards, Katie

Posted 3 months ago

“What a great service the flowers were delivered they were gorgeous nothing wrong with so fresh friend was so happy for them for her birthday will definitely use them again”

Helpful Report

Posted 3 months ago

Dear Samantha, thank you so much for your amazing 5-star rating of Prestige Flowers. We are thrilled to hear that you had a great experience with our service. We sincerely appreciate your kind feedback and look forward to serving you again in the future. Should you have any further needs or inquiries, please do not hesitate to reach out. Warm regards, The Prestige Flowers Team

Posted 3 months ago

“the flowers came the next day which is amazing but they were the complete wrong ones,i ordered the pink lily and roses but white roses came instead!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I am very sorry for any disappointment caused on this occasion. I’d like to clarify that the Pink Lily and Roses bouquet does include white roses, as indicated on our website and in the product description. We also offer a separate bouquet featuring pink roses, called the 'Rose and Lily.' I apologise for any confusion this may have caused. Warm regards, Rosie

Posted 3 months ago

“Good review.”

Helpful Report

Posted 3 months ago

Hi Arun, thank you so much for your 4-star rating! We are thrilled to hear that you had a positive experience with us. We appreciate your kind words and look forward to serving you again soon.

Posted 3 months ago

“Three stars because delivery is tomorrow, web site easy enough although extras don't show up anywhere so some anxiety if they will be delivered. First time customer.”

Helpful Report

Posted 3 months ago

Hello David, Thank you for your feedback! We're glad to hear that you found the website easy to use, but we apologise for any concerns caused by the lack of visibility for your extras. I can see that a message card and a box of chocolates are on your order along with the flowers. We're continuously working on improving our system, and your feedback helps us a lot. We hope your first experience with us will exceed expectations once everything arrives tomorrow! Warm regards, Rosie

Posted 3 months ago

“Came half dead ,,”

Helpful Report

Posted 3 months ago

Hello Shane, thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your valuable feedback and apologize for the unfortunate condition in which you received your flowers. We understand that it is incredibly disappointing to receive a delivery with half-dead flowers, and we sincerely apologise for the inconvenience caused. We strive to ensure that each and every customer receives fresh and vibrant flowers, and it is clear that we fell short in your case. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

“Ordered flowers chocolates and a card for my Moms birthday, roses and lily's bouquet. The card was chosen with a photo upload and they didn't even bother to add it in the delivery. Unfortunately mom had no birthday card from us, just the sad flowers and a very small box of chocolates!! Not worth the money, and the lack of customer care just shows they're not bothered. At least fulfil an order and check the final details before sending out, that way you get less disappointed customers!! When I emailed customer service, wa offered £3.99 as a token and applied to my account!! Needless to say won't use you again, there is better out there.”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We sincerely appreciate your valuable input and want you to know that we take all customer feedback seriously. We would like to genuinely apologise for the disappointment caused by the omission of the custom photo card in your mom's birthday bouquet. We understand how important it is to have every detail fulfilled to make the occasion truly special. We are truly sorry for any inconvenience this may have caused you and your mom. Again, we truly appreciate your feedback and regret any negative impression you may have of our services. We hope to have the opportunity to serve you better in the future. Warm regards, Tom

Posted 3 months ago

“Always use Prestige for my flower needs. Everyone who receives them says the bouquet is so beautiful.”

Helpful Report

Posted 3 months ago

Thank you so much for your incredible 5-star rating of Prestige Flowers! We are thrilled to hear that you always turn to us for your flower needs. Your support means the world to us!We are delighted to know that the recipients of our bouquets have consistently found them to be beautiful. Our team puts a great deal of effort and attention to detail into creating stunning arrangements that bring joy and smiles to the faces of your loved ones. Once again, thank you for your kind words and for choosing Prestige Flowers. We truly appreciate your trust and loyalty.

Posted 3 months ago

“The flowers delivered vs the display pictures, are absolutely pathetic (I hope you can the photo comparison). These were for a funeral, to pass on my condolences, and honestly it’s got half-arsed written all over it. I feel so embarrassed. £30 for that? Do me a favour.”

Helpful Report

Posted 3 months ago

Hello Lee, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We truly appreciate customers like you who provide valuable insights into our services. We would like to apologise for the disappointment you experienced upon receiving the flowers. We understand the importance of conveying condolences during a funeral, and we are deeply sorry that the actual arrangement did not match the expectations set by our display pictures. Once again, we thank you for bringing this matter to our attention. Your feedback will undoubtedly assist us in bettering our services in the future. Warm regards, Prestige Flowers

Posted 3 months ago

“Wanted a last minute thankyou gift for my parents who looked after my baby as I was really poorly. Ordered Saturday midday for Sunday and paid for 'Next Day Nominated Day delivery' for the Sunday. It's now Tuesday PM and still no sign. Try to resolve with customer service who aren't bothered, refused even a partial refund and tell you the £5.99 is for standard delivery, not what they advertise. Gutted to be honest. Tracking system hasn't been updated for over 2 days so no idea where the flowers even are but I am guessing they won't be in a condition worth £30..”

Helpful Report

Posted 3 months ago

Hello Leah, thank you so much for taking the time to provide us with feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and apologise for the disappointment and inconvenience you have experienced. We understand how important it is to express your gratitude to your parents and we sincerely apologise for the delay in delivering your chosen gift. We are deeply sorry for any frustration caused by the lack of updates on the tracking system as well. We are disappointed to hear that our customer service team did not address your concerns in a satisfactory manner. I can see that this has since been refunded via Paypal. Warm regards, Rosie

Posted 3 months ago

“Very quick and easy to use”

Helpful Report

Posted 3 months ago

Hello Susan, thank you so much for your fantastic 4-star rating and for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and are delighted to hear that you found our service very quick and easy to use.

Posted 3 months ago

“Poor quality bouquet, hardly any flowers . will be cancelling subscription . Better flowers in the supermarket”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We truly appreciate your input and apologise for any inconvenience caused by the poor-quality bouquet you received. We understand how disappointing it can be when a bouquet doesn't meet your expectations, and we strive to ensure that each customer receives a beautiful arrangement. We sincerely apologise for falling short on this occasion. Once again, we genuinely appreciate your feedback and apologise for any disappointment and inconvenience caused. Kind regards, Prestige Flowers

Posted 3 months ago

“I ordered a large bunch for my wife, what came through the post was disgusting and you could pick up a lot cheaper elsewhere, the flowers looked half dead and very cheap. I had waited but was really disappointed and won't be using this company again”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We would like to express our sincere apologies for the disappointing condition of the flowers that were delivered to you. It is truly disheartening to hear that they appeared half-dead and of poor quality. This falls far below the standards we strive to uphold for our valued customers like yourself. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 3 months ago

“Sorry to say that the flowers were old. Very upsetting as a birthday gift.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent purchase from Prestige Flowers. We appreciate hearing about your experience, and we apologise for the disappointment and inconvenience caused. I have located your order and can see that our team are awaiting some images of the bouquet to look into this further for you. Best wishes, Katie

Posted 3 months ago

“Prestige is wonderful, especially for international orders. it's so easy to navigate, the hardest thing is chosing from the amazing variety of flowers, gifts and special extras. Thanks Prestige Flowers”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and are thrilled to hear that your experience with us was wonderful. We are genuinely grateful for your support and your recognition of our efforts. Thank you once again for choosing Prestige Flowers. We look forward to serving you in the future. Best regards, Prestige Flowers Team

Posted 3 months ago

“Paid for a large bouquet of flowers (Rose and Lily) off the page and got the worst bouquets I’ve ever paid for even after paying a premium + extra for a large bouquet.”

Helpful Report

Posted 3 months ago

Hello Jake, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who provide us with valuable insights and help us improve our services. We are truly sorry to hear that the bouquet of flowers you received did not meet your expectations. We apologise for any inconvenience this may have caused you. At Prestige Flowers, customer satisfaction is our top priority, and we strive to ensure that each and every customer receives a beautiful and high-quality product. Once again, we appreciate your feedback and apologise for any disappointment caused. We greatly value your business and hope for an opportunity to serve you in a much better way in the future. Warm regards, Tom

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 270,944 reviews