Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,769 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hello I sent flowers to my friend in Scotland for her birthday and she said they were the nicest flowers she has ever received they were right on time and very reasonable Evelyn”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your fantastic 5-star review, Evelyn! We’re thrilled to hear that your friend loved the flowers and that they arrived right on time. It's wonderful to know that we could make her birthday extra special! Best wishes, Rosie

Posted 1 week ago

“I ordered 2 bouquets to send to my mother in law as she had just lost her husband. One was designed to be from my own mum. I ordered one medium sized and one large which came to a total of £85. I've seen pictures of the flowers that arrived, and to be honest, I'm so disappointed! They are not representative of what I saw on the website. They did arrive on the day suggested. For the price though, I'm disheartened and now feel so sad and somewhat embarrassed.”

Helpful Report

Posted 1 week ago

Hello Elizabeth, Thank you for your review. I’m genuinely sorry to hear that the bouquets did not meet your expectations, especially during such a sensitive time for your family. It’s understandable to feel disheartened when what was delivered doesn't align with what was envisioned. We value your feedback and want to understand where we fell short. I can see that our customer service team has responded to your email this morning. Warm regards, Rosie

Posted 1 week ago

“Purchased a luxury rose plant for Valentines. Within the first week it was dead!! Never bloomed, however all Prestige can say is “you should’ve reported it within 3 days of purchase”. After using this company for a good few years, never again.”

Helpful Report

Posted 1 week ago

Hello Thank you for sharing your thoughts. I’m truly sorry to hear that your luxury rose plant did not thrive as expected. We understand how disappointing it can be when something special doesn’t turn out as envisioned. While we encourage customers to reach out within a few days, your feedback is valuable and highlights areas for improvement. I have responded to your email this morning. Warm regards, Ellie

Posted 1 week ago

“Flowers ordered 28/02/2025 - delivered 01/03/2025 and looked dead by 03/03/2025. No comparison to beautiful bouquet delivered by local florist to my poorly niece on the same day which is still looking fabulous. :-(”

Helpful Report

Posted 1 week ago

Hello Ruth, Thank you for your feedback. I'm truly sorry to hear that the flowers you received did not last as expected. It’s disheartening to learn that we fell short compared to the service you experienced from a local florist. Your comments are invaluable, and we aim to continuously improve our products and services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 1 week ago

“Paid for large. Different from medium to large was 10 pounds. Got 1 Lilly 1 rose more. Paid for delivery before 1pm and got them middle of the afternoon. Not value for money and poor service - first time I have used them and will be the last - shop elsewhere!!!”

Helpful Report

Posted 1 week ago

Hello Jamie, Thank you for your review. We sincerely apologise that your order was not delivered before 1 PM as requested. I can see that you spoke with our team, and they worked to resolve this for you. I’m also sorry for any disappointment caused by the flowers received and that you felt the service did not provide good value for money. Your feedback is important to us, and we will use it to continue improving our services. Warm regards, Rosie

Posted 1 week ago

“Delivered late Sunday afternoon not happy with the flowers for the money spent Lillie’s have still not bloomed roses look sorry for theirselves . A refund for them would be appropriate . These were sent to my daughter for her birthday”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your thoughts. I’m truly sorry to hear that the flowers did not arrive in optimal condition and that they didn’t meet your expectations for such a special occasion. It's disappointing to learn that your daughter’s birthday was affected by this. I can see that our customer service team are awaiting your reply to look into this for you. Warm regards, Rosie

Posted 1 week ago

“That was a POOR quality of flowers , there were all dead , and ugly looking dising”

Helpful Report

Posted 1 week ago

Hello Montserrat, Thank you for sharing your feedback. I’m truly sorry to hear that the quality of the flowers did not meet your expectations. We take pride in the quality of our products, and it’s disappointing to hear we missed the mark with your order. Please reach out to us at enquiries@prestigeflowers.co.uk, using 'REVIEW' in the subject line, along with any photos you may have. We'd like to investigate this further and work towards a resolution. Warm regards, Rosie

Posted 1 week ago

“Do not use this company! Flowers were a day later than my delivery date in order form.. Paid an extra £10 for a larger bunch. Paid £46 and very small bunch, only about 12 flowers. Save your money and buy a supermarket bunch. Customer service was a waste of time, read the same statement to any of my questions. Avoid this company. I feel very ripped off.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We sincerely apologise for any disappointment caused. Due to the distance between the delivery address and our distribution center, deliveries can sometimes take extra time in transit, as noted on our website. I’m very sorry for this delay. Additionally, I apologise if the flowers did not meet your expectations. If you haven’t already, please send us images of the bouquet along with your order number to enquiries@prestigeflowers.co.uk, using 'REVIEW' in the subject line. We’d be happy to look into this further for you. Warm regards, Rosie

Posted 1 week ago

“From reading reviews have had a similar issues, the flowers have not been delivered due to the delivery man not even giving me a chance to get down the stairs. There has been no information given about where the flowers are now. Nobody will help and all I am getting from customer service is consumer laws back and forth from which is ridiculous. When flowers are used in sensitive situations I just think the bare minimum should be the provider can do their job and deliver the flowers.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience. I'm really sorry to hear about the delivery issues you faced and that our customer service team didn't provide the support you needed during a sensitive time. I completely understand how important it is for flowers to arrive as intended. We strive to ensure our deliveries are handled smoothly, and it's disappointing to hear that we fell short. Please know your feedback is valuable to us, and we're continually working to improve our service. I can see that our customer service team have responded to your email offering a replacement ordered as a goodwill gesture. Warm regards, Rosie

Posted 1 week ago

“Your website needs to be more user friendly. There is alot going on, too much text, very cramped, confusing and needs cleaning up. Otherwise a pretty good range and competitive prices.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the user-friendliness of our website. We're always looking for ways to improve, and your insights will help us create a better experience for our customers. Best wishes, Rosie

Posted 1 week ago

“very easy to use website.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your fantastic 5-star review! We're so glad to hear that you found our website easy to use. We always aim to provide a seamless experience for our customers. Best wishes, Rosie

Posted 1 week ago

“Avoid this company I spent £56 and paid £10 extra for a large bunch of flowers, they were so small and of really bad quality. Save money and get some from the supermarket. Customer service was awful and just said what we got was the large flowers, I'd hate to have received the medium!”

Helpful Report

Posted 1 week ago

Hello Sherrie, I'm really sorry to hear about your dissatisfaction with your recent order. It’s unfortunate to hear that the quality didn’t meet your expectations, and I completely understand your frustration. We aim to provide beautiful blooms and great service, so your feedback is very important to us. I would also like to apologise for any disappointment caused by the outcome of this. If possible, please send us some more images, including a birds-eye view, and we would be happy to look into this further for you. Warm regards, Rosie

Posted 1 week ago

“Order a lot from this company always delivered on day time they say update with emails”

Helpful Report

Posted 1 week ago

Hello, Thank you for your amazing 5-star review! We're thrilled to hear that you've consistently had a great experience with our timely deliveries and email updates. Best wishes, Rosie

Posted 1 week ago

“Big problem with the delivery. Royal Mail have tried to deliver the flowers twice. My sister was out at the shops. Royal Mail failed to leave an info card. I am now left in the position of trying to get my sister to go to Royal Mail with no delivery card to try and get her flowers! She is guessing which delivery office to go to.This was meant to be a birthday surprise! I’m so embarrassed . NEVER AGAIN. Flowers will be dead by the time I try and sort this whole mess out!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the delivery didn't go as planned and that it has caused you such embarrassment for your sister's birthday surprise. We understand how important timely delivery is, and it’s frustrating when things don’t go smoothly, especially when it involves a special occasion. While we work with Royal Mail to ensure successful deliveries, sometimes unforeseen issues can arise. I apologise for the inconvenience this situation has caused you both. If there are any issues with the flowers once the gift has been received, please forward us some images, and we will be happy to look into this for you. Warm regards, Tom

Posted 1 week ago

“Ordered few flowers and always very happy with the result and so have the recipient of the flowers”

Helpful Report

Posted 1 week ago

Hello, Thank you for your fantastic 5-star review! We're so pleased to hear that you and the recipients have been happy with the flowers. Best wishes, Rosie

Posted 1 week ago

“Delivery meant for 1 March. Not delivered. Tracking not working. I emailed customer service with the order number but they still can’t find the order although they have my money and I have an email confirming the order. They keep sending the same email over and over again. I am getting nowhere with them. DO NOT ORDER FROM THEM. Appalling service and it clearly is a regular occurrence given the reviews below.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I'm genuinely sorry to hear about the issues you experienced with your order delivery and the difficulties in reaching our customer service team. I understand how frustrating it can be when there’s a lack of communication, especially when you have an order confirmation. We strive to provide a better experience and will look into your concerns to improve our service in the future. Best regards, Tom

Posted 1 week ago

“I ordered flowers and a bear for my mother’s birthday today and they were not delivered. This has been very upsetting and I will never use your unreliable company again!”

Helpful Report

Posted 1 week ago

Hello Caroline, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your order was not delivered as expected. I can understand how upsetting this must be, especially for such a special occasion like your mother's birthday. We strive to meet our delivery promises, and it’s disappointing when we fall short. Warm regards, Tom

Posted 1 week ago

“Order was meant for the 3/3/25 delivering a day late for my mother and fathers anniversary very disappointed.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm really sorry to hear that your order was delivered late, especially for such an important occasion like your parents' anniversary. We understand how crucial it is for flowers to arrive on time and I can imagine the disappointment this has caused. If you would like further assistance, please reach out to our customer service team. Best regards, Tom

Posted 1 week ago

“After ordering once and being let down because they left a card with the price of the bouquet inside the box, I decided to order again, thinking that maybe this time they'll do a better job, just to be let down once again. The roses came wilted and the lillies were not bloomed, the whole bouquet died after just 2 days and it was taken care of properly, safe to say i'll not make the same mistake again. Two photos were taken when it arrived, on the 1st of March, you can see that the petals are wilted, the other 3 photos are now, 2 days apart from the delivery, what a dissapointing experience this was... And another thing, the bouquet i ordered looks nothing like they advertised it, it can be clearly seen how it was supoposed to look on one of the photos.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your experience, and I'm genuinely sorry to hear that you encountered these issues with your bouquet. It's disappointing when expectations are not met, especially after giving us another chance. We do our best to ensure that all arrangements meet the high standards we set, and I apologise for the condition of the roses and lilies you received. It's important to us that our customers are satisfied and feel valued. If you haven't already, please reach out to our customer service team so they can assist you further. Your feedback is invaluable, and we are continuously working to improve our service. Best regards, Tom

Posted 1 week ago

“I use this site mostly for birthdays. It's easy to navigate, clear and simple to use. More importantly Great flowers and Great delivery service. Always a winning gift!”

Helpful Report

Posted 1 week ago

Hello, Thank you for your wonderful 5-star review! We're delighted to hear that you've found our site easy to navigate and that our flowers and delivery service have consistently impressed you. Wishing you happy celebrations ahead with your gifts! Best wishes, Rosie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 271,769 reviews