Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.45

4.5 Rating 270,334 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.5

Based on 270,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 20th November 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bouquet for family member end Sept. Saw her today (7Nov). This is what she got! Lasted 3 days! She did not want to tell me before how poor they were for fear of being ungrateful. Sent them this photo - git an apology and off of £10 of next order. Errr not thanks. Never order from you again and certainly not to be recommended.”

Helpful Report

Posted 2 weeks ago

Hello Anne, Thank you for your review. We’re very sorry to hear about your disappointment with the bouquet and that it did not meet your expectations. It’s especially disheartening that your family member felt let down, as we strive to make every gift as special and memorable as possible. The £10 voucher was offered because your feedback was received outside the 3-day window specified in our terms and conditions. We appreciate you sharing your experience, as it helps us continually improve the quality of our flowers. However, since the issue was reported over a month after delivery, we’re limited in the support we can provide at this stage. Warm regards, Rosie

Posted 2 weeks ago

“If I could give this star less than 1 star to leave a review I would. They didn't deliver the £40 of flowers I ordered as they said I had input the incorrect address (which I didn't) as the name of the business was missing (never had this problem with any other delivery to this address before) and they have refused to compensate me or resend the flowers, despite them not having sent the flowers on the right day in the first place. What a farce of a company! Avoid at all costs!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience, and we apologise for any frustration caused. It’s important to us that our deliveries are smooth and reliable, so it’s disappointing to learn that this was not the case with your order. Your feedback is vital to us, and I assure you that I will escalate your comments to our customer service team for review. In the meantime, I have contacted you directly via email. Best regards, Ellie

Posted 2 weeks ago

“Very disappointed with the flowers. Sent for daughter’s birthday. They look nothing like the photo on the web. This is never £35 worth of flowers. I could get better from a garage. Will not be using again.”

Helpful Report

Posted 2 weeks ago

Hello Lesley, I’m truly sorry to hear that the flowers you received for your daughter's birthday did not meet your expectations. I completely understand how disheartening it is when something meant to be special does not live up to the promise seen online. Your feedback is very important to us, and I assure you that I will share your comments with our team to ensure we can improve our offerings. Please could you send us a birds-eye view image to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 2 weeks ago

“am still eaiting for my order was suppose to be yesterday on my wifes birthday its no good after the efent avoid this company false promises if i could i give zero star appalling customer service i”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear that your order did not arrive on time, especially for such a significant occasion as your wife's birthday. I completely understand how disappointing this must be, and I sincerely apologise for the inconvenience you've faced. Please rest assured that your concerns are taken seriously, and I will pass your feedback along to our customer service team to ensure we can improve moving forward. Best wishes, Katie

Posted 2 weeks ago

“Ordered a large rose and Lily bouquet. Flowers that arrived nothing like the large bouquet photo shown on website and there were no lilies at all. Terrible value for money and really disappointing”

Helpful Report

Posted 2 weeks ago

Hello Andrea, Thank you for your review. I’m really sorry to hear that the bouquet you received did not match your expectations or the photo you saw on our website. It must be incredibly frustrating to feel that you didn’t receive the value you anticipated. I have located your order and can see that our team have responded to you and is awaiting your reply. Best regards, Katie

Posted 2 weeks ago

“I ordered a bouquet of "Sensational Sunflowers" along with a bar of 'Happy Birthday' chocolate for my friend's 50th birthday. I ordered on the 6th September for her birthday on the 11th and discovered that they were not delivered until the 12th. I am in the midst of complaining about this and e mails are flying between me and Prestige Flowers and getting nowhere. They say that they do not guarantee delivery on a specific day yet in every advert they have, they boast of 'next day delivery' etc I paid for my delivery - it was not a freebie!”

Helpful Report

Posted 2 weeks ago

Hello Mrs Mackay, Thank you for your review. I’m very sorry to hear that your friend's birthday bouquet did not arrive on the expected date. I completely understand how disappointing this situation must be, especially after making an effort to plan a special gift in advance. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 2 weeks ago

“This is the 3rd time in a month I have used this company. Problem is the medium bunch of flowers rec'd were not very good. I did try to include a photo but it wouldn't upload just to show how bad they looked compared to the website.”

Helpful Report

Posted 2 weeks ago

Hello Dougie, Thank you for your review. I’m really sorry to learn that the medium bunch of flowers you received didn't meet the standards we strive for. I understand how frustrating it can be to receive something that doesn't resemble what's shown on our website. I can see that this is being looked into. Best regards, Katie

Posted 2 weeks ago

“I ordered flowers for my mum and dad’s 56th wedding anniversary. My dad past away in December last year and this was a wish of his not to forget flowers to my mum on their anniversary. I was totally disappointed in the flowers the box was all ripped and the flowers were all withered the petals were falling off. No card either. I put in a complete and all they are doing is giving me £15 back. It’s not about the money it’s about how my mum felt receiving these flowers. I will never order from them again!!!!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We are truly sorry for the disappointment with the quality of the flowers and the condition they arrived in, especially given the sentiment behind your order. Your experience falls far short of the high standards we strive to uphold, and we’re committed to learning from this. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Katie

Posted 2 weeks ago

“Have emailed in, expecting a refund . Card is awful all creased and cheap and nasty . Chocolates taste dreadful . Roses are already brown on the outside. It’s my 60th birthday and it’s such a disappointing surprise from my husband . We would like our £54 back ! You can have it all back”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear that your experience did not meet your expectations, especially on such a special occasion as your 60th birthday. It's disappointing to know that the flowers and chocolates fell short of what you anticipated, and I can understand how upsetting this must be. We always aim for the highest quality in our products, and I regret that we did not deliver that to you. I can see that our customer service team has responded to your email. We hope that this can be resolved. Best wishes, Katie

Posted 2 weeks ago

“Just simply awful. Take nearly £60 from me and not at all bothered if the flowers arrive on time or not. Suggesting I should contact Royal Mail. They are happy to go by what Royal Mail put in their tracking system (attempted delivery) but not wanting to listen to the fact that the person receiving was in all day, waiting for the delivery. Awful customer service and attitude to the actual paying customer.”

Helpful Report

Posted 2 weeks ago

Hello Jeff, Thank you for your feedback, and I’m genuinely sorry to hear about your experience. We understand how frustrating it is when deliveries don’t go as planned, especially when you're counting on them. While we certainly rely on Royal Mail for tracking, I want you to know that your concerns are important to us, and I will feed this back to the appropriate department to help improve in the future. Best regards, Katie

Posted 2 weeks ago

“Be warned that your flowers may be delivered anonymously unless you pay extra for a greetings card, and even then it might not have your name on it! Have sent flowers by Prestige twice, and received once. This was what happened on all three occasions!”

Helpful Report

Posted 2 weeks ago

Hello Maggie, Thank you for sharing your experience with us. I apologise for any confusion regarding the delivery of your flowers and the greeting card. We strive to enhance the personal touch, and your feedback is important in helping us achieve that. I understand your disappointment with the anonymity issue and will ensure your comments are passed along to our team for review. We’re always looking to improve upon our services and make every delivery a special experience. Best wishes, Katie

Posted 2 weeks ago

“Very very disappointed. Flowers were late. Why promise next day delivery if it cannot be guaranteed. Just read some reviews and it seems to be a regular occurrence. I have still to check that they have actually arrived and what the content was. Will not use again.”

Helpful Report

Posted 2 weeks ago

Hello Mhairi, Thank you for taking the time to share your thoughts. I'm truly sorry to hear that your flowers were delivered late. We understand how important timely delivery is and we strive to meet our promises. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. However, your feedback is invaluable, and I’ll be sure to pass it along to our team for improvement. Best wishes, Katie

Posted 2 weeks ago

“Avoid this company at all costs unless you want that special day ruined. I paid for a bouquet (upgraded it to larger size) for my partner's 65th birthday. The flowers were a disgrace. Within the day, they had started wilting. By the first day after receipt, 40% of blooms were dying. By today, they're all terminal except for a few stalks. I was told I had to accept a replacement bouquet, and when I insisted on a refund (they allegedly offer 100% satisfaction guarantee) they deducted £10. So, the flowers for a special day were appalling, and now I'm expected to pay for the privilege. Absolute charlatans. AVOID! AVOID! AVOID!”

Helpful Report

Posted 2 weeks ago

Hello Gordon, Thank you for your review. I'm truly sorry to hear about your disappointing experience, especially for such an important occasion. We strive to ensure our flowers are fresh and vibrant upon arrival, and it’s clear we missed the mark here. Our intention with the replacement bouquet was to make things right, but I understand this was not the solution you were hoping for, and I apologise for any additional frustration caused by the partial refund. Warm regards, Rosie

Posted 2 weeks ago

“Do not use rubbish service customer service leave a lot to be desired”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We're sorry to hear about your experience and that our service fell short of your expectations. Providing excellent customer support is very important to us, and we apologise if we missed the mark. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you. Best wishes, Katie

Posted 2 weeks ago

“I wish I’d read the reviews prior. I saw the 4 stars from the website and went on to order and paid £5.99 for next delivery and not delivery or customer service response. Worse I subscribed to the 12 months free delivery and regretting. My order number does not even exist 🥹”

Helpful Report

Posted 2 weeks ago

Hello Sibu, Thank you for sharing your experience with us. I'm truly sorry to hear about the issues you faced regarding your order and the lack of communication from our customer service team. I can confirm our live chat facility closes at 5 pm. However, our team got back to you this morning. Your order was delivered yesterday, 05-11-2024, as requested. The email address on the account appears to have a small error: it ends in “.con” instead of “.com.” This is why you haven’t received any tracking details. Best wishes, Katie

Posted 2 weeks ago

“Extremely misleading images.”

Helpful Report

Posted 2 weeks ago

Hello Caroline, Thank you for taking the time to share your feedback. I'm sorry to hear that the images did not accurately represent what you received. We understand how important it is for our customers to feel confident in their purchases, and it's disappointing for us to know we let you down in this aspect. We appreciate your comments and will certainly take them into consideration to improve our service moving forward. Thank you once again for reaching out. Best wishes, Katie

Posted 2 weeks ago

“Lovely flowers for my wife and easy process website. Reasonable pricing too!!”

Helpful Report

Posted 2 weeks ago

Hello Rich, Thank you for your wonderful review! We’re delighted to hear that you found our website easy to navigate and that the flowers were lovely for your wife. Best wishes, Katie

Posted 2 weeks ago

“Flowers didn't arrive until 3 days later, hugely disappointing customer service, however the biggest problem with this company is absolutely over priced flowers they send out. Do not buy from this company. Instead spend half as much money and receive double the quantity and quality of flowers from you local supermarket.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and the disappointment caused by the delay and quality of the flowers. We strive to provide fresh, high-quality bouquets on time, and it’s disheartening to hear we missed the mark on this occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Katie

Posted 2 weeks ago

“Order number 8282811 My order should have been delivered on the 4th November but as yet has not arrived. Very disappointed and angry as this was for my 88year old sister.”

Helpful Report

Posted 2 weeks ago

Hello, I’m truly sorry to hear that your order has not yet arrived, especially as it was meant for your sister. This delay is certainly frustrating, and I understand how disappointing this must be. We strive to provide a timely service, and I regret that we fell short in this instance. I have located your order and can see that our team are awaiting your reply to look into this for you. Warm regards, Rosie

Posted 2 weeks ago

“Ordered flowers for a friends birthday yesterday she has just informed me they are disgustingly, she didn’t know the price , but wasn’t worth a penny”

Helpful Report

Posted 2 weeks ago

Hello Lorraine, I'm very sorry to hear that the bouquet didn’t meet your expectations. This is certainly not the experience we want for our customers or their recipients. Could you please send us a few photos of the flowers, along with your order number, to enquiries@prestigeflowers.co.uk? We’d love the opportunity to review this further and make things right. Thank you for sharing your feedback. Warm regards, Katie

Posted 2 weeks ago

Prestige Flowers is rated 4.5 based on 270,334 reviews