Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.44

4.4 Rating 271,711 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 271,711 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 25th January 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always get my flowers from Prestige when I need flowers delivered.. my go to place past few years fantastic service and the flowers always last well 💐”

Helpful Report

Posted 5 months ago

Hello Keira, Thank you so much for your continued support over the years! We're thrilled to be your go-to place for flower deliveries and are happy to hear that our flowers and service have consistently met your expectations. We look forward to serving you again soon!

Posted 5 months ago

“Genuinely flabagasted by the fact this company have charged over £40 for a bunch of flowers and claim this is a large bunch!! This is the equivalent size to flowers I would buy for £10 in the supermarket. The images and false advertising of the sizes is absurd. I wish I had read the reviews beforehand, will not be buying again and will ensure I tell as many people as possible to avoid this scam of a company.”

Helpful Report

Posted 5 months ago

Hello Christie, Thank you for your review. We’re very sorry to hear about your disappointment and understand your frustration. This is not the experience we aim to provide, and we take your feedback seriously. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“Such an easy website to navigate and order, and a wonderful selection of gifts as well as flowers, Thank you”

Helpful Report

Posted 5 months ago

Hello Sarah, Thank you for your lovely review! We're so glad you found the website easy to use and enjoyed our selection of gifts and flowers. We appreciate your kind words and look forward to serving you again!

Posted 5 months ago

“The ordering process and selection were both very good, I will be ordering again in the future!”

Helpful Report

Posted 5 months ago

Hello Michael, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with the ordering process and selection. We look forward to serving you again in the future!

Posted 5 months ago

“At first we were very sad about the service we received. Now just can stop laughing at the sorry excuse that they sent over. In the words of my mother in law -“I wouldn’t pay £15 for them from the services “ 😂😂😂😂 customer services saw the pictures and said they looked fine 😂😂😂😂😂 so that’s that then 😂😂😂😂 obviously no choice but trading standards, so while the paper work is annoying I appreciate not everyone has the money to be able to laugh at being conned. They really should be ashamed- they are not even bothered. Watch them reply, tell me they are sorry I’m disappointed and then do absolutely nothing to rectify.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and the disappointment it caused. This is not the level of service we strive to provide, and we understand how frustrating this must be. If this has not been resolved, please email us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 5 months ago

“Very dissatisfied, I bought a gift set and when it was delivered 2 items where missing from the package. Called customer service and they told me that they are going to contact the packing company and tell the to send the rest of the items. Probably the workers don't understant that you try to make someone happy , when you offer a gift and when you don't receive the service you expect you feel bad. And it was no emphaty from the the person wich answered my phone...big company a lot of stars on Reviews but I don't think they are real.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m very sorry to hear about the missing items from your gift set and the lack of empathy you experienced. This is not the level of service we aim to provide, and I understand how disappointing this must be, especially when you’re trying to make someone’s day special. I will feed this back to the appropriate departments to ensure this does not happen again. Warm regards, Tom

Posted 5 months ago

“It was the strangest experience I have ever had buying flowers. I ordered a £50 bouquet for my mother. Something happened with the website, meaning the address came up with my address and my mum's postcode. Found out from a message from royal mail - called to ask prestige for help, they said they would not do anything - not even call the carrier. Flowers arrived a day late to the wrong address. They are in a sorry state and not close to £50 - A few sad-looking carnations and a lilly. Customer services were delighted to tell me they would do nothing. The 100% customer service guarantee means less than nothing. When shown a picture, I was told they are the right size without asking for a measure or to be held against something for scale. When asked if the glitch with the address had happened before, I was told, no, never, which is a strange response off the bat without checking. Im guessing they have grown too quickly and cant handle the orders. Utterly bizzare”

Helpful Report

Posted 5 months ago

Hello Dr McCarthy, Thank you so much for taking the time to leave a review and share your experience with us. I’m genuinely sorry to hear about the issues you faced with your order. It’s clear that the experience was far from satisfactory, and I understand your frustration with the address issue and the condition of the flowers. We are also incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! I will feed this back to the appropriate departments. Warm regards, Tom

Posted 5 months ago

“Ordered flowers for my girlfriends bday couple days in advance and paid extra for early delivery which I regret Because it arrived a day after her bday flowers looked lifeless also. False advertising if I ever saw one nothing ,,prestige,, about this company. Id love a refund instead of copy paste apology response as evidently you do nothing to fix the problem regarding previous reviews.”

Helpful Report

Posted 5 months ago

Hello Sebastian, Thank you for taking the time to leave a review. I’m truly sorry to hear about the issues with your order and that it arrived late and in poor condition. This is not the experience we strive to provide, and I understand your frustration. I assure you that we carefully review and address all feedback in detail. While some negative reviews may highlight similar issues, we are actively working to improve our service based on this feedback. This is why some responses may seem similar—they reflect our ongoing efforts to address common concerns and enhance our service. I can confirm they are not copy-and-paste responses. Please contact us directly at enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line, so we can address the issue. Best wishes, Ellie

Posted 5 months ago

“Tiny, tired set of flowers, just 12 stems. No plant food. Box stuffed full of advertising leaflets with card hidden beneath them all. Dreadful value”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m sorry to hear about your experience and the disappointment with the flowers. It’s concerning to know that the bouquet did not meet your expectations and that the presentation wasn’t as it should be. I can see that our customer service team is looking into this for you. Best wishes, Katie

Posted 5 months ago

“Really small ‘large’ bouquet. One of the flowers in the bunch already turning yellow and wilted. Two days later yellow roses dying and the whole bunch looks like it’s well over a week old. Very disappointing bouquet for a special birthday surprise. Not allowing me to upload photos of half dead roses which is annoying.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. I’m really sorry to hear about your experience with the bouquet. It’s disappointing to know that the flowers did not meet your expectations and that some were already wilting. We strive to ensure our bouquets are fresh and vibrant, and it’s concerning to hear that this was not the case. I have contacted you directly via email to look into this for you. Best wishes, Ellie

Posted 5 months ago

“I paid for flower delivery from Prestige Flowers, but they use Royal Mail delivery and so only a narrow window for delivery. Flowers are sitting at the post office, dying, until my friend can arrange to collect them. Very disappointing experience wouldn't recommend!!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m genuinely sorry to hear about the delivery issues and the condition of the flowers. It’s disappointing to know that they were left at the post office and didn’t meet your expectations. While we did attempt delivery as requested, it appears there was no one available to receive them. If you encounter any issues with the flowers upon collection, please send us some photos, and we’ll be happy to look into this further for you. Warm regards, Tom

Posted 5 months ago

“So disappointed with the flowers my sister received for her 65th birthday. Nothing like the picture advertised. What a poor show. Will never order from Prestige flowers again or recommend you to anyone”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I'm really sorry to hear that the flowers did not meet your expectations and that they were different from what was advertised. Your feedback is important, and I understand your disappointment. We strive to provide a high standard of service and will be addressing your concerns to prevent future issues. Warm regards, Rosie

Posted 5 months ago

“DO NOT BUY from this company. The quality of the flowers are shocking and the flowers have nearly died within 3 days. The flowers were late arriving, taking 3 days and not 24hrs. The customer service is shocking, have refused a refund and they blame you for not caring for the flowers when my 87 year old granny is an avid gardener and cares meticulously for her flowers. These were for her birthday and she received flowers from a well known grocery store from other people which are heads above the quality of Prestige flowers. I paid the extra for their biggest bunch nearly £60 and have been extremely disappointed with what was delivered. Please save your hard earned money and AVOID using these bandits. At least dick terpin wore a mask !!”

Helpful Report

Posted 5 months ago

Hello Wendy, Thank you for your review. I'm truly sorry to hear about your experience and the disappointment you've faced. It's clear that we fell short of your expectations, and for that, we apologise sincerely. Your feedback about the quality of the flowers and the customer service is important to us, and we'll be looking into these issues to ensure they don't happen again. I have contacted you directly via email. Warm regards, Ellie

Posted 5 months ago

“Terrible, might as well give your money away. A lot of sorry comments but haven't improved and happy just to take peoples money. It's not always about the money, it's the moment you ruin for people.”

Helpful Report

Posted 5 months ago

Hello Mr Dean, Thank you for your review. I’m truly sorry to hear about your negative experience and understand how frustrating it must be to feel that a special moment was ruined. Your feedback is important, and I regret that we haven’t met your expectations. Warm regards, Katie

Posted 5 months ago

“Great website - really quick and easy to use!”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We're glad to hear you found our website quick and easy to use. We strive to make the ordering process as smooth as possible, and we look forward to serving you again soon!

Posted 5 months ago

“Prestige flowers have been my go to for floral gifts for some time now. After using other highly recommended suppliers who could not achieve the quality and service I needed, Prestige was recommended to me and I have been so happy with their products and service I would recommend them to anyone who requires a professional business to deliver special arrangements that you can rely on.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review! We’re thrilled to hear that Prestige Flowers has become your go-to choice for floral gifts. It’s wonderful to know that our quality and service have exceeded your expectations, especially compared to other suppliers. Your recommendation means a lot to us, and we’re grateful for your continued trust in our service. We look forward to helping you with your future floral arrangements!

Posted 5 months ago

“This is my second time in the last 10 days of ordering flowers and gifts the sales girl was really very easy to speak to she helped me with my order she had a lot of patience and understanding and the website is easy to look at and there was plenty to choose from I'm very happy with prestige flowers I would give jess.v 10 stars if I could I am a very happy customer”

Helpful Report

Posted 5 months ago

Thank you so much for your glowing review! We’re delighted to hear that you had such a positive experience with Jess and that she was able to assist you with patience and understanding. It’s also great to know that you found our website user-friendly and our selection to your liking. Your enthusiasm means a lot to us, and we’ll make sure to pass on your kind words to Jess. We look forward to serving you again soon!

Posted 5 months ago

“Ordered flowers on the 2nd of September for delivery on the 9th for my girlfriend’s birthday. Only just arrived today (11/09) girlfriend left this morning for a business trip and isn’t back until Saturday, we then fly out on holiday on Sunday for a week. Complete waste of money and will never order from Prestige again.”

Helpful Report

Posted 5 months ago

Hello Kyle, Thank you for your feedback. I’m truly sorry to hear about the delay with your order and the inconvenience it caused. It’s disheartening to know that the flowers didn’t arrive on the special date you intended. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 5 months ago

“I use prestige flowers quite alot. Flowers always come in a great standard of quality and last along time! I had a problem using the app but was helped quickly and professionally through the live chat. Would always recommend!”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful feedback! We're delighted to hear that you're consistently happy with the quality of our flowers and the longevity they provide. It's great to know that our live chat support was able to assist you effectively. Your recommendation means a lot to us, and we look forward to serving you again soon!

Posted 5 months ago

“Never again Prestige Flowers I have ordered with Prestige Flowers for delivery in London, to an address that I had already before sent flowers with Prestige Flowers. This time the flowers were not delivered because the address could not be found!!! After a few days I inquired with Prestige Flowers and was told that this was not their problem but that of the delivery company to which Prestige Flowers had outsourced the delivery. Upon my inquiry whether I would get a refund of the full £38.48 I was told that I could get £10!!! Conclusion: Prestige Flowers never delivered the flowers, not even with a delay, and refused to refund the money that they cashed in without fulfilling the contract. I cannot recommend anybody to use Prestige Flowers for the above reasons. Totally unreliable. I regret that I did not check out earlier reviews concerning Prestige Flowers but I could not imagine that any company would act in such a manner.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. I’m very sorry to hear about the issues you experienced with our service and customer support. After reviewing the situation, it appears that the address provided was incomplete and missing a flat number. This issue was corrected in your previous order as you had contacted our team before this was dispatched. Unfortunately, we are responsible for addressing any errors related to incomplete or incorrect addresses. I sincerely apologise for the inconvenience and disappointment this has caused. If there’s anything else we can do to assist, please let us know. Warm regards, Tom

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 271,711 reviews